Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwardedWe appreciate the customer working with us to resolve this matter amicably

We appreciate the customer contacting us regarding her concernsWe have confirmed with the customer that they have received their refundEmpire considers this matter resolved

We appreciate the customer contacting us with their concerns The installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stainedWe have canceled the customer’s contract and issued a full refund of the deposit paid

The local office reached out to the customer by email regarding their request for repairs

Complaint: [redacted] I am rejecting this response because: I have accepted the conditions of the replacement carpet however I am not going to close this out until it is completely resolved Sincerely, [redacted]

We appreciate the customer’s feedback regarding his experience with his orders with usCustomer service did attempt to follwith the customer after the final services were complete but messages were not returned For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance accountThe refund can take up to business days to process Again, we thank the customer for his time and consideration regarding this matter

Complaint: [redacted] I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and offered to reimburse for a professional cleaning

Complaint: [redacted] I am rejecting this response because:I have not been able to speak with anyone from Empire We have played phone tag for the last week, and they have not left any real information on my voicemail Nothing indicates that they understand our frustrations or will do anything to make things right with us I left a message yesterday requesting communication by email hours later I have not heard back Sincerely, Lindsey [redacted]

Complaint: [redacted] I am withholding accepting the response by the businessIt is correct that I have been contacted, and the business has promised to reimburse for cleaning the damaged carpetsHowever the carpets have not been cleaned yet (i have scheduled a cleaning when I return from an overseas trip), and the company has not actually reimbursed me for that costGiven the performance of the company in the past, I'll wait to have their behavior back up their promisesStill, The final product is of a sub-professional quality and I asked for monetary relief as a result of thatI have not included the amount of time it has taken and the hours lost of my work time (loss of income) due to non-performance - no-shows - caused by the companyI have suggested that a certain amount of the contract price be returned I will inform the Revdex.com if/when the carpet cleaning is complete, assuming that the damage is resolved, and the company has indeed reimbursed us for that cost Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is still not settledThe work again is failingHoping for resolution on June 23rd Sincerely, [redacted]

We appreciate the customer contacting us regarding their concerns The local office contacted the customer and rescheduled the installation for July 13thInstallation was completed as agreedWe apologize for the inconvenience this matter caused

We appreciate the customer contacting us regarding their concerns.We've spoken with the customer and have scheduled service for Wednesday, October 18,

We appreciate the customer contacting us regarding their concernsThe local office left a voice mail for the customer on September 6, 2016, to schedule a date/time to have the installation manger review

We appreciate the customer contacting us regarding her concerns Installation was completed on July 2, We apologize for any inconvenience to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's just too bad that I had to resort to this action to obtain the restitution from your company Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsThe regional manager spoke with the customer and discussed their concerns regarding their experienceWe appreciate the customer’s feedback

The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without replyWe would be happy to move forward at the customer’s earliest convenience with the site inspection as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Laura [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, this was the same scenario when I called last time and the work was never completedI hope the work will be completed this time Sincerely, Nicole ***