Empire Today, LLC

The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpetWe are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expenseWe have offered a discount price on carpet if the customer would like a different product installed

We appreciate the customer contacting us regarding their concernsWe’ve agreed to requested refund, and forwarded the Agreement to the customer by email today for review and signature

Complaint: [redacted] I am rejecting this response because:I was never given a hundred dollar creditI never used a credit cardI gave a check for payment and was told I would receive a check via mailI have notI was told that my check was suppose to be processed and given back to me the same dayIt was notThen I was told I would receive it via mailI have notThis company has committed fraudProcessed my check for an amount that I did not write on the check and is refusing to make things right Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentThe refund was processed on December 12, We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the completion of the repairs for May 12, The customer has also agree to the monetary terms of the agreement We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenienceThe customer requested a discount on the flooring of 50%We offered to complete the repair with a small discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty

We have scheduled with the customer to inspect the installed carpet and replace the tack-strips and re-stretch carpet

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and scheduled an inspection for November 24, Once we have reviewed the inspection results, we will follow up with the customer to discuss possible solutions We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and offered service as well as a discount for customer satisfactionWe look forward to the customer’s positive response

The requested refund has been approvedHowever, the refund must be to the customer’s method of payment

We appreciate the customer contacting us regarding their concerns Services were completed as scheduled on August 15, Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects

We appreciate the customer contacting us regarding his concernsWe regret the delay in completing the repairs and any inconvenience that occurred as a resultThe repairs have now been completedWe appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns The installers found the old carpet to be very soiled with pet urineWe do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloorHowever the installers were able to install the carpet as agreed

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreementThe restretch is scheduled to be completed on August 6, We appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and agreed upon a refund with a signed agreementWe have received the signed agreement from the customer, and the refund will be processed back to his credit cardWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt' shameful it took me posting a review with Revdex.com and on [redacted] , as well as a complaint and a second review on [redacted] This company needs to be reassessed their A+ rating Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsAn independent inspection was completed on November 20thWe are currently awaiting the inspectors report

We appreciate the customer contacting us regarding her concerns with pricing The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee We will give the customer the best price available on a substantially same product and installation

We appreciate the customer contacting us regarding their concerns.We have inspected and have scheduled installation of the foyerWe are also scheduling replacement of the damaged door

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After the install of the new floor everything appears in order, however this was the case during the first installAs the adhesive cures and the floor settles that is when Ill know for sure that I am either satisfied with the install or will have to contact Empire again for repairsAs of this moment, the day of install everything looks good Sincerely, [redacted] ***