Empire Today, LLC

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and the installation has been completedThe wall base was not included as part of the orderThe customer has purchased his own wall base, and we will install it as a customer courtesy on November 13, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: [redacted] I am rejecting this response because:I did receive my requested refund for the times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor The removed the incorrectly done tile on the 9th and replaced it on the 10thHowever, they have agreed to come back to replace one tile piece that is still not set correctlyand they did damage the paint on my bathroom door (took off aboun inches of paint,while trying to clean off grout material they got on the door)The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on August 7, We appreciate the customer’s feedback and consider this matter resolved

We regret the delay in completing the installation and any inconvenience that occurred as a resultThe installation has now been completedWe appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill

Complaint: [redacted] I am rejecting this response because: The original install was October 27, 2015, it is now December and the repairs are still not finishedDuring the first attempt from Empire to repair the mistakes made during the original install, they sent workers when no one was home to let them inAfter that failed, we rescheduled the repair work and they sent out the wrong materials for the jobWe asked them to repair the trim, transitions, and flooring in the spots that weren't installed correctlyThey only sent new quarter roundWe then had to call back twice to try and reschedule the repair workEmpire was not helpful or cooperative when we told them what still needed repairedThey sent out an inspector to assess the amount of repairs needed to be doneThe inspector told us that there was enough problems with the install that replacing all the flooring would be necessaryAfter rescheduling the repair work for December 12, we had hope it would get doneDiana [redacted] was who we rescheduled with but she failed to let the installers know about the work order, so when Saturday December 12th arrived, no one came to our houseWe then contacted someone at Empire that same day and they said they forgot to put it on the schedule for the installers to come outSo after many attempts to get this flooring finished we are tired of being lied to by EmpireEvery time we call to speak with someone to resolve this issue and get this repair work finished they fail to deliver on their promisesWe feel they do not respect our business or care about finishing our flooring at this pointYou can see why we are rejecting their response to our complaintWe are very disappointed in the actions of Empire in attempts to finish our flooringWe have only been requesting that they deliver the product we were promised from the beginningAt this point in the process, we would like to have our floor completely replaced or our money refunded Sincerely, Brandon ***

We appreciate the customer contacting us regarding their concernsThe customer chose not to move forward with an order with us, and advised they have purchased from another companyWe apologize for any inconvenience this matter caused

Complaint: [redacted] I am rejecting this response because:I am not wasting my time with your company anymore, American Express has a dispute with you as wellAnd if needed I will be seeing whomever it concerns in court Sincerely, Angela [redacted]

We appreciate the customer contacting us regarding their concernsThe contract was executed as written with the blinds orderedWe have provided a price to replace with the requested blinds

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job and they said they did have enough materials to do the job in any way

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Betty [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Janine [redacted]

We appreciate the customer contacting us regarding their concerns For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customerThe customer has scheduled for August 30th for the replacement

We appreciate the customer contacting us regarding their concerns The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they like We apologize for any inconvenience this matter may have caused

We appreciate the customer contacting us regarding their concernsWe installed a bath surround for the customer in June All installations carry a one (1) year labor warrantyWe were initially contacted approximately seven (7) years after installation in December We advised the customer at that time we no longer serviced or installed bath productsThe manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customerThe customer declined to file a claim at that timeThe local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer

We recently internally inspected the installed flooringThe flooring is in severely poor condition due excessive moisture damage The flooring was installed in January 2005, nearly years ago; nothing observed in the review would be covered by warrantyThe customer needs to have a remediation company remove and clean the homeWe do not offer such services

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and their refund was mailed to the customer on 4/30/We appreciate the customer’s feedback and consider this matter resolved

The local office has spoken to the customer, who declined to schedule serviceWe would be happy to service at the customer’s earliest convenience

Revdex.com: We have to reschedule the re-installationI will be calling empire tomorrow (11/18/2015) to set up the rescheduled dateOn Nov it was raining so hard that the installer and I agreed that it would be impossible to do the install that dayThe installer was very polite and considerateI hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install Mildred [redacted]

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damagesWe appreciate the customer’s feedback and look forward to amicably resolving this matter