Empire Today, LLC

We were able to reach an amicable resolution to this matter with the customerWe appreciate the feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Mark [redacted]

We appreciate the customer contacting us regarding their concerns.All installations are warrantied for one (1) year from date of installationAs this order is well out of warranty, the local office has contacted the customer and offered to service at a reduced cost to the customer

We appreciate the customer contacting us regarding their concerns Service was completed on August 16, We appreciate the customer’s feedback regarding their experience

We appreciate the customer contacting us regarding their concerns We are unable to move pedestal sinks, a licensed plumber must do soFor customer satisfaction and goodwill, we have offered to remorse the customer for this expenseThe customer has accepted our offer and advised they will schedule the plumber for the week after Thanksgiving

Installation was completed as agreed on June 27th, and the additional discount is in process as agreed We appreciate the customer’s feedback

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered to complete the repairs at no costThe customer accepted this offer, and the repairs are scheduled to be completed on August 20, We appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer regarding the pricing of the order and the discounts that had already been processedWe agreed to an additional discount, and it will be processed to the customer’s financing accountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Service was completed as agreed on Thursday November 17thThe customer also remitted payment for the open balance We thank the customer for their feedback regarding their order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Arlene ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodationWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, cancelled the order and refunded their depositWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe refund has been executed as agreed.We thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns We have spoken with the customer and extended an accommodation offerThe customer they would consider our offer and contact usWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has discussed the matter with the customer and was able to reach an agreement on the damagesWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer via telephone to discuss our offer of a discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Thank you for contacting us regarding your concernsThe regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawersWe will review the quotes once received We appreciate the customer’s feedback on their order and look forward to an amicable resolution

We appreciate the customer contacting us regarding their concernsService was completed on February 19, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe apologize for the installation taking longer than expectedIf the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursementWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and were able to discuss their concerns Customer did not make any requestsWe appreciate the customer’s feedback and consider the matter handled