Empire Today, LLC

All refunds were processed as agreed on February 23rdPlease allow 7-business days to process through the banking system

We appreciate the customer’s feedback regarding the installation in The recent inspection report states is not an installation nor manufacturing defect, rather are the site conditions causing the issueThe customer is welcome to have their own independent, certified inspection and the report would be reviewed for any warranty defects

We got all new carpet in bedroomsBeautiful laminate in our living room and LVT with grout in our kitchenWe are so thrilled with the whole process with empire!!!!

Customer replacement was scheduled for Saturday October 15thThe installers arrived as scheduledThe customer began to threaten legal action if the installers did not complete the install exactly as she requested The customer was advised that he install would take two days and requested we work Saturday and SundayWe are closed on Sunday and offered Saturday and Monday service; the customer refused serviceThe local General Manger has attempted to contact the customer by telephone several times without reply

We appreciate the customer contacting us regarding their concerns The $credit has been applied to the customer’s method of payment as agreed We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer

We appreciate the customer contacting us regarding their concernsPer discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback

We appreciate the customer contacting us regarding their concernsInstallation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenienceWe thank the customer for their feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and understand the the company is willing to work with us Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and offered a replacementThe customer accepted this offer, and the replacement is scheduled to be completed on September 14, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) After opening two Revdex.com complaints and a [redacted] Attorney General's Consumer Protection Division case, Empire finally decided to honor their warranty and replaced my carpetI would not recommend this company

We appreciate the customer contacting us regarding their concernsThe flooring was purchased in 2015, the customer recently contacted us regarding the flooring separatingWe inspected the installed floor for a nominal fee on August 3rd Per our review, the flooring appears have been damaged by topical moistureThis type of damage is not covered by warranty and we offered to replace the floor at a discounted cost to the customer

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Wednesday, October 18th

We appreciate the customer contacting us regarding their concernsA sales associate met with the customer and she is considering upgrading to hardwood flooringThe local office is working with her on the cost of the upgrade

We appreciate the customer contacting us regarding their concernsThe requested invoice has been emailed to the customer Thank you for your feedback regarding your order

We appreciate the customer contacting us regarding their concernsInstallation was completed on January 20, We thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised that the accommodations have been processedWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer by email and requested estimates to repair the scratched paintThe customer also contacted us regarding an allegation that the installers stole her husband’s wedding ringWe take such allegations very seriously and have requested the customer file a police report

We appreciate the customer contacting us regarding their concernsThe refund was issued, and receipt emailed to the customerWe thank the customer for their feedback

We have made several attempts over the past few days to speak directly with the consumer We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchaseWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on July 30, We appreciate the customer’s feedback and consider this matter resolved

The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in weeks