Empire Today, LLC

We have been in contact with the customer via email and offered options for replacement with either the same product or a different styleThe customer has requested a full refund, and we have advised her that we are reviewing her request and will follow up with herWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on April 27, We appreciate the customer’s feedback and consider this matter resolved

Complaint: [redacted] I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this timeHowever, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalledI was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution Sincerely, O [redacted]

Complaint: [redacted] I am rejecting this response because: I do thank Revdex.com for the service you provideWe try to resolve the matter faithfully, but we regretted the business would not do the sameThere for I have no choice except to ask Revdex.com to close the case as unresolved matter Sincerely, [redacted]

For customer satisfaction and goodwill, we have agreed to an additional credit to the customer’s orderWe appreciate their feedback

We appreciate the customer contacting us regarding her concerns We have spoken with the customer regarding the damages, and she will be obtaining estimates for repairs and sending them to us to review for reimbursementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customerThe flooring was submerged under water for a period of timeThis damage is not covered by warranty We have offered to quote for replacement but the customer declined

Revdex.com:If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Linda [redacted]

Complaint: [redacted] I am rejecting this response because:Empire has not accepted responsibility for the water damage that occurred to my computer during the original bathroom floor installation I have asked on numerous occasions for information relative to the emergency service call I placed regarding the water leaking into my basement from the toilet Their employee, Shelby, visited my home, took pictures of the leaking toilet, retrieved the correct product and fixed the leak I have contacted several plumbers regarding this type of incorrect installation of a wax ring and they indicated that the water can leak straight down without spreading around the base of the toilet and damaging the surrounding floor.The final installation of my bathroom floor, including installation of a new subfloor where the floor panels were incorrectly installed and water from the shower damaged the floor was replaced and new floor was installed At that time, the floor surrounding the toilet did not need to be replaced.I am concerned that my installation may have not been completed correctly as my contact at Empire Corporate claims there is no way the floor could not have been damaged around the toilet.I am requesting the detailed information regarding the emergency call, replacement of the failed wax ring and the pictures associated with this replacement.I have submitted replacement costs of my computer from MicroCenter here in Kansas City and they have denied my claimIn addition, I am requesting an additional one year extend warranty on my flooring material and installation as the final completion did not occur until one year after the initial installation.I am not confident that my flooring has been correctly installed as Empire has not been forthcoming with any information relative to the original installation and emergency call placed regarding the failed wax toilet ringRegards.Terri [redacted] Sincerely, Terri [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Theresa [redacted]

Complaint: [redacted] I am rejecting this response because:since it has been almost days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistakeIf Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over days and counting) Sincerely, [redacted]

The local office contacted the customer and was asked to reschedule the date of service as they are on vacationWe are happy to schedule at the customer’s earliest convenience

Initial Business Response / [redacted] (1000, 10, 2015/07/22) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and explained the charge for the subfloor, and the repairs are scheduled to be completed on July 22, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The job was not completed on July 22ndThey sent the installer with the molding that needed to be replaced but neglected to tell him about the tiles that needed replacing, therefore he showed up without the proper equipment and now we have to schedule another appointment making it a day jobMy bathroom vanity was damaged and [redacted] from Empire told me that was my problem to fix myselfAnd yet Empire is.trying to charge the installer for.aomething they washed their hands of Final Business Response / [redacted] (4000, 14, 2015/07/30) */ We have been in contact with the customer, and the repairs have been completedWe appreciate the customer's feedback and look forward to amicably resolving this matter

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ We appreciate the customer contacting us regarding his concernsWe have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with himWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe conducted an inspection on February 29, 2016, and we will be following up with the customer to schedule the repairs at his convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsService was completed on SaturdayWe thank the customer for their feedback

For customer satisfaction and goodwill, we are offering to complete the restretch at no cost to the customerWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service was completed on December 14, We appreciate the customer’s feedback and consider this matter resolved

The documentation requested by the customer has been sentEmpire considers this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th