Donley Service Center

Once again, Donley has exceeded my expectations. I always receive highly competent, professional service to my HVAC units. They arrive on time and respect my home while here.

Service was great.

Mr. [redacted] is a wonderful representative for Donley Service Center. He is knowledgeable, professional, and through in his approach to his customer. He goes beyond to "surface" contractual "visit" and displays true concern for Donley customers. I am requesting that he come to my home whenever Donley sends a representtive to my home. He is outstanding, as is the service that Donley provides.

The tech I worked with Ryan was very respectful and honest.

The service person was very courteous and explained every thing he was going to do

AGAIN, we have used Donley for installation of a new air-conditioner. We are AGAIN very satisfied with the work they have done for us this time and in th past.

Donley never fails to exceed even the highest of service expectations.

After having our system repaired yesterday, to have the system reviewed today was reassuring that the only issue was the defrosting of the unit (internal process of the unit). It took us back that this would happen, but [redacted] explained the system and how this worked, and what to expect during the extremely cold weather. It was very nice to have this level of support so that we can better plan the future if this happens. Thank you [redacted], and Happy New Year! [redacted] & [redacted] were by to install a new coil unit in my attic. They were very professional and when the attic flashing needed to be removed, they re-installed and all is good. [redacted] took the time to work with [redacted] and it seems as though they worked efficiently and had heat back in our house! I appreciated the time they took to explain all the goings-on and the manner in which they fixed the unit. Happy New Year!

[redacted] was our serviceman and he was extremely accommodating. He explained everything clearly and was not impatient having to repeat things for us when we asked. He explained options for our A/C repairs clearly. We have used Donley Service for ourselves since moving to AZ in 1992 and before that my parents used Donley starting in the late 1970s. We trust them. They have always been reliable, including a repair to our furnace early on New Year's Day several years ago.

I would say that that serviceman this morning was very courteous and professional, and during and after the work was done reviewed all work done completed asked if there were any questions. This customer service is why I stay with Donley for my HVAC. They are more like family and I can trust them to do a top notch job.

Donley Service technicians are the friendliest, most efficient, polite servicemen in the business. We have been customers for 25 years and highly recommend them!

Our service tech, [redacted], was courteous and very professional. He diagnosed the problem and had it fixed quickly.

After several other plumbing companies were referred to my by my home warranty company, I made the great choice to call Donly. [redacted] was so courteous and personable I welcomed him into my home and he fixed my plumbing issues knowledgeably, promptly and without any double talk. He is a valuable asset to your business. I will not hesitate to recommend your company to friends and family and they need to request [redacted]. Thank you for your fine service.

Bought my first A/C from [redacted] before he started Donley Servive Center over 50 years ago. Have used him ever since. I intend to keep using them as long as I am still living. I bought my last two units in 2007. Also water heater, water softener, water filters, and all plumbing. I am very happy with the service I receive.

[redacted] and the whole team at Donley is the best. They arrived 15 minutes early on a day I was frankly suffering through as my A/C went out in the middle of the night.

[redacted] explained the problem thoroughly, fixed my problem within an hour and wore shoe protectors on my floors-which is very nice but not necessary for me.

I also wanted to mention that the phone number for Donley is on my thermostat which made it incredibly easy to call them in my distress. You can't find business cards or remember that information when you're not planning it. I love that, and the folks at the office were kind and thoughtful and scheduled me immediately for today.

I was happy to pay for that service and would HIGHLY recommend Donley to anyone in the valley for air conditioning and heating issues.

I had Jacob.technician from Donley's here today for an inspection on my air condition.He was very professional,kept me informed of all he was doing, As always, today and in the past,very pleased with this company.Would never call any one else.

I have used Donley Service Center for many years and have had excellent service. Today I placed a service call to install a kitchen faucet and as always the service was first rate.

We are very pleased with the conduct & service provided by Donley Service Center's AC Technician, [redacted].

Very efficient, listening to our question with appropriate answer. Customer oriented.

Woke up cold this morning - no output from the heat pump. Called Donley, they sent Sammy over this afternoon. Inside a half hour I was getting heat! Good job; good response.