Debt Recovery Solutions

Review: They have been sending harassing notices regarding a Verizon bill for years (literally, we have not had a home phone in years)! Verizon ended up issuing us a refund on this account for an overpayment.

Repeated attempts explaining the situation has not stopped this company for years to continuously send harassing notices demanding payment.Desired Settlement: Please....get them to stop. THANKS for your time and help.

Business

Response:

[redacted] - I have carefully reviewed the issues set forth in this complaint and have determined that the account in question should be closed. As such, [redacted] will not receive any further communication from our office pertaining to this matter. Please let me know if I can be of further assistance.

Debt Recovery Solutions, LLC

Review: Debt Recovery Solutions called my father last night around 9pm, who lives in Florida. I live in Maryland and am an adult. I never gave Debt Recovery Solutions my father's number and never gave them prior written consent to call any third parties, including my father.Desired Settlement: I would like this company to no longer contact any third parties, including my parents, siblings, friends, etc. I would only like them to contact me via email to [redacted]. And to only send documents to my email. I will not give them my address or social security number.

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. Please be advised that we have removed [redacted] father's telephone number from our active database. As such, [redacted] father will no longer receive calls from our office. Thank you, Zach S[redacted]Debt Recovery Solutions, LLCVice President of Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Because this company was negligent in documenting a debt had been paid, I was contacted by [redacted] advising I had a civil lawsuit filed against me for an unpaid debt and my wages would be garnished if I am taken to court. I quickly made payment arrangements and had no choice but to pay half the debt ($138.44) right then to prevent further scrutiny against my credit and to avoid court/court costs. I quickly realized I HAD in fact paid this debt and found an email confirming it was paid. The CSR was a bit rude and still questioned the truth as to whether or not it was paid. I was told to fax my email print out and I would receive a release of liability. That was done and I've yet to hear back from anyone!Desired Settlement: I want a refund for what recently paid, a release of liability sent immediately and a FULL deletion of this debt off of my credit with ALL THREE credit bureaus!

Business

Response:

[redacted] - I have carefully reviewed the account in question and have confirmed that the matter has been settled and closed by our office. We have spoken with the company that purchased this account from our office and have instructed them to close the account and return any and all funds collected after the account was settled. We have received their assurance that a refund will be issued immediately.Please extend my apology to [redacted] for this clerical error. Furthermore, if she has any further concerns, please advise her to contact me directly. Thank you-Elliot S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have NOT in fact received any resolution from Debt Recovery Solutions. I was told by two different representatives (Mr. J[redacted] and Mr. C[redacted]) that I would receive a release of liability via email and that letter has yet to be received. [redacted], a company that can not be found via internet or on the Revdex.com site, a company DRS forwarded ALL of my personal information to, will NOT refund me my money until I am able to provide them with this letter. Because I made payment arrangements with them they will continue to debit my account and if the balance is not paid they will then turn my account back over to the courts where my wages will be garnished for a bill that was paid 5 years ago!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] - On this date, I have emailed a letter to [redacted] confirming that the account in question has been settled by our office. Thank you for your assistance.Elliot S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have received several collection notices from Debt Recovery Solutions LLC. I have called them twice and they were unable to find my SSN and said the debt was not mine and would clear it from my name so I would stop getting the notices. I continue to get the notices. My wife tried to call the number listed and was hung up on by the very rude rep. All my wife said was that she would not give my SSN over the phone but would give the Account # and confirm the last four of the SSN.Desired Settlement: I want my name removed from the account in question and want a faxed or e-mailed letter confirming that the account is not mine.

Business

Response:

[redacted] - In January, 2014 this office purchased an account from Verizon in the name of [redacted]. According to their records, services were provided to a residence in [redacted]. Please advise [redacted] to contact me directly to determine if we are communicating with the wrong party. in the interim, we have suspended all activity. Please express our apology for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December **, 2015 I sent a notarized affidavit to Recorder of Deeds in the county of Richmond County, Augusta, Georgia stating the following:

I have received correspondence from the 3 credit bureaus: [redacted] and [redacted] that they verified this account DEBT RECOVERY SOLUTIONS via phone, email or fax.

I acknowledge this account/debt was established without my knowledge and I have no contractual agreement with DEBT RECOVERY SOLUTIONS, [redacted].

On December **, 2015 I received official correspondence from Recorder of Deeds in the county of Richmond County of Augusta, Georgia, ( [redacted], Clerk Superior, State and Juvenile Court, Augusta-Richmond County, Georgia) stating that they do not report to the credit agencies listed above “ Our office does not provide any information to credit reporting agencies. You will need to contact the credit reporting agency in order for them to update their records.”

On January **, 2016 I sent legal notarized affidavits from Columbia County, Georgia to [redacted] and [redacted] stating the following:

To the Following:

Experian, [redacted])

[redacted] LLC[redacted])

[redacted] Credit Information Services, Inc, [redacted] Information Services, LLC., [redacted])

This is an unverified account. I acknowledge this account/debt was established without my knowledge and I have no contractual agreement with DEBT RECOVERY SOLUTIONS, ([redacted]).

On January *, 2016 I then sent copies of these legal affidavits, the Richmond County Deeds Office letter, and a letter informing DEBT RECOVERY SOLUTIONS the following:

I don’t know anything about this debt please send to the Original Creditor.

As Resolution of this complaint, I ask that DEBT RECOVERY SOLUTIONS stop all current and future correspondence with me and their company be erased from my current credit report.

Thank You,

[redacted]Desired Settlement: As Resolution of this complaint, I ask that DEBT RECOVERY SOLUTIONS stop all current and future correspondence with me and their company be erased from my current credit report.

Business

Response:

[redacted] - In light of the information provided by [redacted], we have closed the two (2) Verizon accounts in our office. As such, she will not receive any further communication from our office concerning these matters. These accounts are considered closed. Please let me know if I can provide additional assistance. Elliot S[redacted]Debt Recovery Solutions, LLCManaging Member/General Counsel###-###-####

Review: In May, 2013 I received a letter from the above company regarding creditor "US CELLULAR" in the amount of $698.44. I sent a dispute letter requesting validity of this debt and any billing associated with this account that is NOT mine. I never heard from them again. Then on November [redacted] 2013 I again received a letter from this same company for the same account number [redacted] for an amount of $388.16 stating they have reported this account to the collection agency.

This company has not once validated this debt, and has now impinged upon my rights as a consumer by placing this account on my credit reports with validating or replying to my dispute.

I would like to add that this is the second company attempting to collect this questionable debt. In 2009 Account recovery services also attempted to collect this debt. The validation was unable to be made, and the account was deleted at that time.

Apparently this old debt has been sold to Debt Recovery Solutions, LLC, and now they are attempting to collect on a debt that is not mine without any validation.Desired Settlement: I want the information submitted to all three credit bureaus deleted and for Debt Recovery Solutions to attempt to STOP collecting on a debt that does not belong to me. If they can provide me with validation of this debt in my name with billing statements I would be happy to investigate this matter further.

Business

Response:

[redacted] - This office purchased an account from US Cellular in the name of [redacted]. In light of the information set froth in this complaint, we have closed our file. Furthermore, we have instructed the credit reporting agencies to delete any update we may have placed on [redacted]'s credit profile pertaining to the account.

If further information is required, please have [redacted] contact me directly.

Debt Recovery Solutions, LLC

###-###-####

Review: On July [redacted], 2015 a collection company by the name of "Debt Recovery Solutions, LLC" put derogatory and inaccurate information on my credit report. It shows that the original creditor was Cash1 and the client was "Cascade Capital, LLC". It shows the amount was for $315.00. On the credit report it shows that the account was open on May 2015. I have not opened any accounts with "Cash 1" in May 2015. I was not properly notified per the Fair Credit Reporting Act, so I was unable to verify the validity or dispute the debt. This is in clear violation of the Fair Credit Reporting Act. I only received one letter from Debt Recovery Solutions dated July *, 2015 requesting to pay $236.25 by 7/**/15 which looks like a settlement letter. This is another violation since the creditor put the inaccurate/derogatory information on my credit report and reported it to the credit bureaus at the same time. This action is a violation of my consumer rights and is illegal. I have already opened a dispute with the Consumer Financial Protection Bureau complaint #[redacted] and will seek legal action if needed!!Desired Settlement: I was not notified about the alleged debt prior to July [redacted] 2015, so I was unable to verify and dispute it, which is a violation of the Fair Credit Reporting Act and my consumer rights. As a result, I want it deleted from all 3 credit bureaus. The debt is not valid, I never opened an account with Cash 1 in May 2015 as it's shown on my credit report. Also, I would like an investigation regarding the validity of the debt and the collection practices of "Debt Recovery Solutions."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Debt Recovery Solutions, LLC has been asked multiple times to stop calling my number. They have called many times over the last several months and always ask for names that begin with J. [redacted]. We do have a phone book listing that is [redacted]. BUT... nobody they are looking for lives at this address. I would guess they looked up [redacted], found a J and put the number down. Regardless, I work at night and sleep during the day. Their calls are harassing and are severely impacting my sleep quality. Again, the people they are looking for DO NOT LIVE HERE.Desired Settlement: I want them to stop calling. Period. That's it.

Business

Response:

[redacted] - Please extend my apology to [redacted]. I have removed telephone #: ###-###-#### from our database. As such, she will not receive any further calls from our office. Thank you for your assistance. Elliot S[redacted]Debt Recovery Solutions, LLCManaging Member/General Counsel###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Debt Recovery Solutions has placed a debt on my Transunion, Equifax and Experian credit report for a US Cellular cellphone. I have notified them that this is a fraudulent account that was placed under my name. I have been going back and forth with this collection agency regarding this debt. I am trying to do a short payoff on my home and this is affecting my credit score. They asked me to send my 2007-2009 W2 and a copy of myt drivers license. I have fax and mailed them the information several times and they keep stating they haven't received it. They are rude and disrespectful and they have called me at lseveral times. Everytime I ask to speak with a siupervisor or the person in charge they tell me they arent in the office or they dont have a supervisor. This company is jeopardizing my ability to purchase my home by not removing this bogus account off of my credit report.Desired Settlement: I am asking that Debt Recovery remove this bogus charge of $289 off of all 3 cr4edit bureaus I gave them the information they requested

Business

Response:

[redacted] - I have carefully reviewed the account in question and have determined that this account should be closed by our office. As such, [redacted] will not receive any further communication from our office pertaining to this account. Furthermore, we have instructed the credit reporting agencies to delete any update we may have placed on [redacted]'s credit profile concerning the account in question.

Please let me know if I can be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A negative mark showed up on my credit report. I called [redacted] which sent me my credit report. Debt Recovery Solutions #[redacted] appears as a "Debt Buyer" in collections appears on my report. I called Debt Recovery Solutions at ###-###-#### to ask them what this is about. They asked me for my SSN and I supplied it, they said they would send the information on what this is by mail, but what showed up was a bill. I called the original Creditor "[redacted]" (which I have never been to) and they sent me to their billing group- ###-###-####, I spoke with Jarvis on the first call, Natasha on the second call and Chandra on the third call. The billing team said they would open an investigation. They told me they have no record of my SSN and no billing for me at all. They also told me that they have never used Debt Recovery Solutions as a collection agency either, and expressed that they could not help me. I called [redacted] and filed a complaint. 60 days later they told me that Debt Recovery Solutions verified the account and refused to take it off my credit report. I just tonight called Transuinon back and filed another complaint. My attempts in contacting Debt Recovery Solutions to remove this off my report have fallen on deaf ears. They did not have my SSN until I gave it to them. I am also opening a complaint with the Missouri Attorney Generals Office.Desired Settlement: I want this off my credit report, I am still considering a lawsuit as I am working on getting a refi on my house and this is very disruptive.

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. In light of the information set forth in this complaint, we have closed our file. Therefore, [redacted] will not receive any further written or oral communication from our office pertaining to this matter. Furthermore, we have instructed the major reporting crediting agencies to delete any update this firm placed on [redacted]'s credit profile. Thank you, Zach S[redacted]Debt Recovery Solutions, LLCVice President of Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was seen in Muskogee Community Hospital's Emergency Room on October [redacted], 2011. The ER billed my insurance for their part of the visit, but failed to accurately relay all insurance information to the physician billing office so that the physician services could be billed. They tried billing me personally several times, in which I called them and gave them all the insurance information needed to bill. They failed to bill my insurance, and have now sent the information to a collection agency. I contacted my insurance and the debt collection agency, Debt Recovery Solutions. I had both of them on a conference call and my insurance informed them that the bill has not been sent to them and that I am not responsible for the charges. My insurance requested the contact information for the company that sent the debt claim to them, as did I. They refused to give any information for the company stating that they do not have it. If they do not have contact information for the people that they bought the debt from, they should not have the debt. Through my own extensive hours of research into this matter, I recovered the information for the agency responsible for the physician billing. I have contacted them and told them the situation. They stated they would pass all insurance information on to the debt collection agency and have them bill the insurance. I called the debt collection agency to inform them of this, then was promptly told "we do not bill insurance, you owe us this debt." I began telling them that they needed to handle that matter with Okie State Emergency Physician billing service, they then told me that they will not do that and hung up the phone. Previously when trying to get the information for the physician billing agency, I had requested to speak with a supervisor. I was told "no, I will not transfer you to a supervisor, we will handle this debt ourselves." When I asked for the representatives name, he refused to give me his name and hung up on me. I had requested several times in the past to speak with a supervisor and was given the same response. I spoke with my insurance again today, 12/**/2013, and was told that the problem lies with the fact that since they failed to bill insurance within a given timeframe, they know that the insurance will not pay the debt and will require that it gets "written off" and taken off my credit report because I will not be legally responsible for the debt given their negligence to file the claim in a timely manner. I am ready to contact an attorney and seek monetary justice for the stress and time taken to try and resolve this matter if they do not remove the debt and take it off my credit report.

Contact information for physician billing services:

Provider Services Okie State Emergency Physician

###-###-####

my account number: [redacted]

Contact information for debt collection agency:

DRS: Debt Recovery Solutions

###-###-####

If you need further information or access to the records within either agency, please contact me and I will help you obtain access to that information.Desired Settlement: Debt removed and terminated and removed from my credit score, and a public apology in my local newspaper for the harassment received from the company. Otherwise I will seek legal counsel for the time and stress given to me over this matter and will seek monetary reimbursement.

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed with your office by [redacted] purchased an account from Okie State Emergency Physicians in the name of [redacted]. According to their records, there is a balance due for services rendered in the amount of $531.00. Our firm was hired to assist in the collection of this outstanding balance.

In light of the issues raised in this complaint, we have decided to closed the account in question. As such, [redacted] will not receive any further correspondence from our office pertaining to this account. Please extend my apology for any inconvenience caused to [redacted] as a result of the activities of our staff.

Thank you for your assistance.

Debt Recovery Solutions, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. The only other thing I ask to for the matter to be checked into further to make sure that it does not remain on my credit report.

Sincerely,

Review: This company continues to send me bills for a [redacted] account that I believe are fabricated. I have no record of ever having an account with [redacted].Desired Settlement: Either provide proof of debt or cease to contact me by email, phone, or other means and delete this account.

Business

Response:

[redacted] - I have not been able to locate the account in question. Please ask [redacted] for our account number or any other information which would identify this account. Thank you-[redacted]

Consumer

Response:

Hello, I am attaching the bills received from Debt Recovery Solutions, LLC. Regards, [redacted]

Business

Response:

[redacted] - In light of the information set forth in [redacted]'s complaint, I have determined that the account in question should be closed by our office. As such, she will not receive any further communication from our office pertaining to this account. If [redacted] has any further concerns, please advise her to contact me directly. Thank you for your assistance.[redacted]

Review: DEBT RECOVERY SOLUTIONS IS TRYING TO COLLECT A DEBT THAT HAS BEEN PAID. I SENT THEM PROOF BY WAY OF A LETTER FROM A COLLECTION COMPANY THAT I SETTLED THIS WITH AND THEY SAID THAT WASN'T GOOD ENOUGH I WOULD HAVE TO GTET ANOTHER LETTER FROM THE COMPANY I SETTLED WITH AND SEND THEM A COPY OF A CANCELLED CHECK SHOWING MY PAYING THEM. WELL FIRST OF ALL I DIDN'T USE A CHECK I USED A CREDIT CARD BUTNTHAT SHOULDN'T MATTER BECAUSE I GOT A PAID RECIEPT. I PAID THIS HOSPITAL BILL WHEN I GOT IT IN 2009 AND THEN IT WENT TO COLLECTIONS AND I PAID MIT AGAIN. THEN [redacted] I LOST ALL MY RECORDS. THE DEBT GOT SOLD TO YET ANOTHER AGENCY AND I PAID IT AGAIN! TO [redacted] THEN THEY SOLD IT AGAIN! TO [redacted]. I SENT THE PAID RECORD TO [redacted] AND THEY SOLD IT TO DEBT RECOVERY SOLUTIONS WHICH IS NO REFUSING TO ACCEPT PROOF OF PAYMENT. I AM 100% DISABLE AND I DON'T NEED THISA STRESS. I DID EVERYTHING THEY ASK THEN THEY SAID IT WASN'T GOOD ENOUGH! PLEASE MAKE THEM STOP THIS IS HARRASSMENT AND UNFAIR COLLECTIONS!Desired Settlement: STOP TRYING TO COLLECT A DEBT THAT HAS BEEN PAID AND TAKE IT OFF MY CREDIT REPORT.

Business

Response:

[redacted] - I have carefully reviewed this complaint and have determined that the account in question should be closed. As such, [redacted] will not receive any further communication from our office pertaining to this matter. Please let me know if I can be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Receiving notices from [redacted] which I disputed with them and another collection agency for services never received and for period more than 3 years ago.Desired Settlement: Be left alone and an apology issued

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed with your office by [redacted]. In light of the issues set forth in this complaint I have suspended collection activity. I have also requested supporting documentation from [redacted] which will verify the balance due and owing. Upon receipt, I will forward this information to [redacted]. Please advise [redacted] that he can contact me directly if he has any further questions.[redacted]

Review: This company seems to be fraudulent. We received a letter in Oct 2012 stating I owed on an old Verizon account from 2002 with a cell number I never had. I asked for proof that this was my account because I know it wasn't and they stated they would send a copy of the Verizon contract with my signature to me within 30 days. I just received another letter dated July **, 2013 with a page of a Verizon bill to an address I have never lived at. I called Debt Recover back, they didn't even pull up the account # and stated they would stop calling and mailers and wouldn't report to bureaus. I then called back to make sure they have my account and they stated they would not send me a letter stating they would not report this fraudulent account to the bureaus. The 2nd lady I talked to stated I needed to send her my tax returns from 2002 to show my address at that time!!!!! What kind of collection agency asks a customer to send them tax returns!!! And from 11 years ago!!!! Is this company a legit company? What can I do to make sure this company is not going to report this fraudulent account to the bureaus!Desired Settlement: I want this fraudlent account taken care of and a letter stating they are no longer collecting on this 11 year old account that is not mine and will not report this inaccuracy to the bureaus.

Business

Response:

Miracle Financial Corp purchased certain receivables from Verizon Wireless. They have retained our firm to assist in their recovery efforts. I have carefully reviewed the account history and have confirmed that the account in question has been closed by our office. As such, [redacted] will not receive any further communication from our office pertaining to this account. Furthermore, this will confirm that our office has not updated [redacted]'s credit report with a record of this account. This matter is closed and purged from our active database.

Please let me know if I can be of further assistance.

Debt Recovery Solutions, LLC

Review: I got a notification that there was a collection my credit report from this company for a Cash America. I have never gotten any correspondence from Cash America or Debt Recovery Solutions to even know about an alleged collection account. I am not familiar with this account that is on my report. This is negatively affecting my credit, and if the debt is legitimate (which I don't see how, as there isn't even a Cash America in the state that I live in), I have not been given the opportunity to resolve it. It says it was opened on 12/**/2015 and last reported on 01/**/16. I have NEVER received any correspondence on this and I don't believe this debt is mine. This company is ruining my credit with a derogatory mark. It does not seem that their business practices are legal or ethical!Desired Settlement: I want this derogatory mark removed from my credit immediately. This is affecting my ability to purchase a home.

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. This will confirm that this file has been closed by our office. Furthermore, we have instructed the major reporting crediting agencies to delete any update this firm placed on [redacted]'s credit profile. Thanks, Zach S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I filed a complaint previously (ID#[redacted]) with this company, in which the business stated the matter was closed and it would be reported to the major crediting agencies. While it was deleted from my Equifax report, it is still reflecting negatively on my TransUnion and possibly my Experian report. I waited an entire cycle for it to update, however it is still being reported and was updated in February.I would like this removed completed from all 3 credit bureaus completely and for good.

Review: While monitoring my credit report, Debt Recovery Systems has come as inquiring on my credit report which is effecting my credit report in a negative manner.Desired Settlement: I have not received a letter of validation of any debt from Debt Recovery Systems nor have they followed ftc guidelines in inquiring on my credit report. Please remove inquiry from my credit report

Business

Response:

[redacted] - In July, 2013, this office purchased an account from US Cellular in the name of [redacted]. Since that date, we have mailed letters to [redacted] at the last known home address. In light of the information set forth in this complaint, our office will suspend collection activity and instruct the credit reporting agencies to delete any update we may placed on her credit profile. Please let me know if I can be of further assistance.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] sold an old account of mine to Debt Recovery Solutions. I have been and continue to be a customer of [redacted] for at least the past 25 years. The first I heard about this "past due" amount was when I received correspondence from DRS and not from [redacted]. I was never contacted even though I have been at the same address for 11 years and even when we moved we had our mail forwarded for at least a year. When I called [redacted] I was told that since my account was sold to DRS, they, [redacted], no longer has any information on the account. When I called DRS, they refused to answer my questions and said I just need to pay it. I contacted the California Public Utilities Commission and filed a complaint against [redacted]. I gave written consent for the CPUC [redacted] to speak with DRS on my behalf. They asked her to email the information needed to them and they would respond. They have yet to respond. When you call DRS at their [redacted] you are asked to enter your account number. Once you do this the phone goes dead. When the phone doesn't go dead you are placed on perpetual hold until you finally give up and hang up. The questions the CPUC [redacted] tells me are crucial are 1] what is the phone number connected to this account? 2]what address was the bill sent to? 3]what period of time does this cover? I am told that the statute of limitations for a phone bill in California is 7 years. I found a [redacted] bill from 2005 which shows our current account number and not the one [redacted] tells me they sold to DRS. The phone number that is part of the account number on the DRS correspondence is a very old phone number. This number was our phone number prior to our move to our present address. It seems to me that [redacted] has sent us to collections for a bill that is way past the statute of limitations. Without the answer to these crucial questions I am not able to defend myself against either [redacted] or DRS.Desired Settlement: I would like to be able to obtain the information needed in order to allow the CPUC to complete their investigation. I feel I am not at fault here and my primary complaint is with [redacted] but since they have sold my account to DRS, I have to deal with DRS. I request that you contact DRS and ask them to respond to the [redacted] from CPUC and stop giving her the run around. The amount in question is only $102.98 and I would gladly pay it if 1] I was convinced I truly owe it and 2] If the derogatory mark this has placed on my credit profile would be removed. I have asked DRS if they would do this once paid and they told me no. I am currently trying to refinance my home and this collection account is wreaking havoc on my credit score and I needed it to be reversed and removed since this is an error. I appreciate your help in this matter.

Business

Response:

[redacted] - This office purchased the account in question from [redacted] in March, 2014. I have confirmed that this has been placed in dispute. Please have [redacted] contact me directly and I will be able to assist her. Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAnswer Here] I spoke with [redacted] on August [redacted] at which time he agreed to look into my case and get back to me. As of today, August [redacted], I have not heard back from him. Since I am only given 6 days to respond whether or not my complaint has been resolved, I have to state that the answer is no. I am anxious to hear back from him since he seemed to understand my reasons for disputing this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

<

Business

Response:

[redacted] - In light of [redacted]'s continued dissatisfaction, we have decided to close the account in question. As such, she will not receive any further communication from our office pertaining to this account. Furthermore, although we have previously instructed the credit reporting agencies to delete any update pertaining to this account, we have sent an additional request to comply with our prior instructions. This account is considered closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I disputed emergency charges with Experian, this was identity theft, I reside in Florida and have not been to Chicago in 6 years. I have also put an alert on my credit report. This account # [redacted] was originally with Harvard collections, was deleted from my credit file then sold to [redacted] account #'s [redacted]###-###-####[redacted] and [redacted]###-###-####[redacted] I do not want this put on my credit report.Desired Settlement: I would like this to be deleted from the account holder ([redacted]) As I am not responsible for these 2 bills from [redacted] in [redacted]. I do not want these 2 bills on my credit report

Business

Response:

[redacted] - In light of the information set forth in [redacted]' complaint, we have closed the accounts in question. As such, she will not receive any further communication from our office pertaining to this account. Furthermore, I wish to confirm that we have NOT updated [redacted]' credit profile with a record of this delinquency.

Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have seen a collection item on my Experian and Equifax credit reports last year in Dec from Debt recovery solutions - I was in contact with a person at the company and explained that this was a case going back 3-4 years back about a fraudulent bill with a health related issue where someone had used my identity to claim a bill in Connecticut where I HAVE NEVER LIVED or even in the adjoining states and this can be verified from my credit reports as well. The collection company had that time removed the item and the matter was resolved and I do not understand that why this issue is again brought p my Debt recovery solutions - I even provided the person the documentation of the closure of the account from American adjustment bureau - After this I was assured that this will be removed from my credit file and since then Transunion does not show it but Experian and Equifax still shows it and this has adversely affected my credit core adversely .I have excellent credit >800 and this has ruined my perfect responsible history.Desired Settlement: PLEASE remove this from my credit report as promised as I am fed up of this otherwise I will have to take legal action against your company to protect my credit.

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. We will need proof of ID Theft if you are claiming this. You can fax this information to ###-###-####. Please place your account number on the fax, [redacted]. Thank you, Zach S[redacted]Debt Recovery Solutions, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Debt Recovery Solutions, LLC I have already sent the faxed form to you which I had submitted with federal trade commission as I had couple of credit cards also stolen along with it I don't have any other information as it is matter from > 2 years back. Please confirm receipt of it and respond.Please review the form and correct the credit report. I can be reached at [redacted].

Sincerely,

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. The information we sent to you was directly from the client. We do not have any other information to provide to you. If you would like to call into our office to discuss this, please feel free to call at ###-###-####. Thank you, Zach S[redacted]Debt Recovery Solutions, LLC