Days Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Since essentially half our night was in upheaval we would like half the money refunded-  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I trust the recommended customer service training for the management and front desk staff is conducted within a reasonable time period. 
Regards,
[redacted]

Sorry for the delay in response. There is some miscommunication with the guest.She misunderstood us ,we did confirm that we have adjacent rooms. Even non of the websites display that we have connecting room.The reservation which guest made was through third party on an advance purchase basis , these...

kind of reservations are non cancellables as a special rate is provided to the guests.Special care was given to the guest during  the stay . She consumed all her stay amount at the hotel.We are not frauds we do good nuanced practice , she posts on public reviews calling us scammers which is totally unexpected .Please try and understand from a hotelier point of view As a good gesture we are ready to give her 02 complimentary nights at the hotel which she can avail anytime .Thanks Regards
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The recent direct response given by DAYS INN, Conneaut, Ohio to the Revdex.com is partially correct. I did receive a call from the Wyndham customer care rep stating they would also look into the other issues/concerns regarding the cleanliness, and the misrepresentation on the Days Inn Conneaut, Ohio website regarding the room and amenities.  Also, an apology for the inconvenience of our stay.The Wyndham customer care rep. stated they are to send me a cheque in US funds for 2 nights stay including all taxes.  I have yet to receive the cheque.The confirmation email below is part of my verbal discussion with the Wyndham Customer Care rep.Regards,C. MavesFrom: Customer Care 1 [mailto:[email protected]]
Sent: September-03-15 4:10 PM
To: [redacted]
Subject: DAY [redacted],
               
Thank you for contacting Wyndham Customer Care regarding the Days Inn Conneaut.
On behalf of Wyndham, I sincerely apologize for any inconveniences you
experienced. Per your request, this email is verifying that a check will be
sent for $225 in response to your concerns. Please allow 2-3 weeks for
processing and delivery. Thank you for taking the time to bring this matter to
our attention, and we look forward to you staying with us again in the future.
 Bri
Customer
Care
Account
Supervisor
Wyndham
Hotel Group
Fax
888-[redacted]
Phone
888-[redacted]

I am writing regarding the complaint [redacted] made with the Revdex.com.  She has already received a complete refund for the first night she stayed with us, half paid by us...

and half paid by Brand headquarters from our franchise.  The second night we determined to be nonrefundable since this guest could have left if she was unhappy with our property.  Incidently our brand franchise headquarters agreed on that issue and did not offer the guest anything for the second night.Her excuse that she wanted to attend the auto show and could not find another hotel our national franchise found to be insufficient.  We cannot be expected to provide free lodging because this guest is unhappy with our property.  We would have gladly refunded her money had she chosen not to stay with us. Obviously we were very busy the weekend of the auto show and had no other complaints.  The majority of our guests like our property and enjoy their stay.We are a franchise hotel, and we work hard to maintain the highest standards.  Please remember our National brand headquarters only paid half of the first night, and we paid half, in the spirit of hospitality to make an effort to satisfy this guest.  No one can stay at a property for two nights and claim it was awful, and magically get a free stay.  Our property is not awful.  And if this guest felt it was that bad she should have left.  She should not have used our room, enjoyed our property during a crowded weekend, and then expect that she can make a complaint and get a refund for all the days of her stay.If you have any further questions please feel free to contact me at [redacted]

Thank you for contacting Days Inn Customer Care. I would be happy to assist you further but I need a little more information to help.   Please provide the following:   - Name of the guest on the reservation - Property address, including city and state - Reservation...

confirmation number   I look forward to assisting you.  Regards,   [redacted]   Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####

From: Crystal l[redacted]<[redacted].com>Date: Fri, Jan 20, 2017 at 1:38 PMSubject: ID [redacted]To: [redacted]@myRevdex.com.orgDear [redacted],   In response to your letter about the complaint number [redacted] pertaining to [redacted] being charged for towels that she ruined...

at our hotel, I am including with this email a picture of the towels that were ruined and physically mailing you a color picture of the towels as well. If you have any further questions please contact me at ###-###-####   Sincerely,   Crystal L[redacted]Assistant Front Desk Manager

I am writing regarding the complaint of [redacted] and [redacted]We have responded to them by email and copied our franchise headquarters.  There is some confusion as to the facts.    According to our records the guests checked into our motel at10:24pm and they returned...

to the front desk around 2am complaining of bugs.  Our clerk immediately offered to go to their room so they could show him the bugs. They walked out without even leaving the room keys. After they left he checked the room and found no bugs.  The next morning the maintenance department searched the room and found no bugs of any sort.  The room was rented the following night after the [redacted] left, and has been regularly rented since then with no complaints.  If there were so many bed bugs they were crawling up walls, no one could stay in that room.  Shortly after [redacted] left, we had our routine scheduled pest inspection as per industry standards, which revealed no bed bugs or any other type of bug or pest was found at our property.   We have forwarded a copy of this inspection to our franchise headquarters since the guest made a complaint to Wyndham. Ordinarily when a room is used, even if it is only the bathroom, and no bugs were found, we ordinarly would charge the guest in full as we did in this case since we could not rent a used room. However in the spirit of hospitality we have offered this guest a 50 % refund since they did leave at 2am, though they would not show the desk clerk the bugs and left without returning the room keys.

I do apologize for
missing the appointment. I do hope you are satisfied now that I did inspect
your vehicle and have it repaired at no charge to you. Please let me know if
there is anything else I can do.
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Thank you,
 
 Jerry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I understand that my second stay was pre-paid and is not eligible for refund. However, I cancelled this stay for a reason that had to do with the facility. I was bitten by bed bedbugs during my first stay. I did not cancel the second stay for the pleasure of cancelling.Business is not about collecting money from customers at any price.Respected honest businesses apologize when some harm occurred to their customers as a result of dealing with the business. They would give a discount or wave fees depending on the degree of harm caused to the customer. They would take measures to avoid that such harm happens again.Days Inn was very arrogant in  clinging to the money. I would not recommend them to any customer and I have already posted the appropriate reviews on line to warn future customers about what is expecting them in such hotel.

Complaint: [redacted]
I am rejecting this response because:
I rejected the offer Wyndham had sent me because I don't want to stay in their hotels but the owner hasn't contacted me at all regarding this issue. What else do we do? 
Regards,
[redacted]

I am writing on behalf of the Days Inn La Crosse. This email pertains to ID number [redacted].As I was reading through the guest complaint, I noticed that the first complaint was trying to book a room online. That is not in our hands whatsoever. The guest complains they tried several times to book...

then did not notice a different check in date. That would be their mistake for not checking their own check in/check out date. Our reservation only shows days coming in and days checking out so we would have had no knowledge of a different day being submitted. Therefor a no show applies since they did not check in when we saw that they should have. As for the guest paying a higher rate, that is normal when dealing with third party reservations such as Hotwire, Priceline and Travelocity, for example. The rates are always substantially lower online then in house. Our policy is not to match 3rd party rates. So the guest would have had to pay the in house rate for a room.As for the complaints pertaining to ice machines and breakfast on the other side of the building....there's not much we can do about that as the guest is told upon check in where the ice machines are and where breakfast is. Matter of fact....the restaurant where breakfast is being served is about 200 feet from the front counter in the lobby. Garbage and junk in the hallways and stairs I will dispute as we have many housekeepers and attendants throughout the building that would have noticed and cleaned the areas in question. I also don't feel because the building needs re-painting, to this guest, that it would warrant a refund of any kind. I also question why this guest never brought these complaints to our front desk staff, housekeepers, maintenance or management at the time of the so called issues. If they were here for breakfast the next day, that means they stayed the entire night. If the issues were that bad, our front desk staff would have kindly moved them rooms. Why did they stay in that "bad"room" the whole night?In conclusion, we feel as Days Inn La Crosse that a refund is not warranted for the simple fact that the guest messed up their online reservation, did not go back and check when they were checking in and out, which again is out of our hands. They were a no show due to their own mistake so we should not have to issue a refund because of that or any other complaint you received. I thank you for your time in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It didn't resolve at all my complaint. Once I sent my comments to the Corporate unfortunately got the same answer. It's not satisfactory for me, I accept the apologies but still I'm expecting to get a refund of the amount of $100.00 and a letter nullifying the false accusation made to my honor.
Regards,
[redacted]

Please see attached response

I'm sorry that you have rejected my reply, however it was confirmed by my Service Manager, Hector P[redacted].  Your best reliability is the owner's manual as I stated. Those recommendations are made by the MFG and their set guidelines should be adhered to.My offer of 2 additional oil changes still stands.Thank youDonna D[redacted]Maxon Auto Group

The reason why I'm here is because I'm trying to build a house. Thursday July 7th 2016 I got a phone call from this company stating that I own some land plus 2 others that shouldn't be on the land. Well after I had gotten off the phone with that woman, I went down to the tax accessor office to try...

to get the problem fixed the manager there said that he will take a look at it and give us a call the next day. After we had gotten the call he said that he had fixed everything and that the people wasn't on the land anymore. Well today I called the attorney's office back and stated that there was a problem with the land and that everything was fixed. Well the woman on the phone had started to get a attitude with me saying nothing was fixed and that I just don't understand. So I told her that she could call the tax accessor and talk to him but she insisted that it wouldn't matter that it still won't be fixed and got really mad at me and pratically yelling at me that I needed to go and do it her way. so I'm stuck right now and don't know what to do if she wasn't having such an attitude I could get things done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
 
Thank you Revdex.com.
 
[redacted] and [redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property located in Cave City, KY.   We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience. You can count on our team to help resolve your concerns. To assist Mr[redacted] in reaching a resolution, I’ve informed the Days Inn’s general manager of the situation. The general manager will contact Mr[redacted] on or before July 28, 2016.  As a company, we’re committed to delivering a great experience with every stay with us. If for some reason Mr[redacted]’s concern is not resolved, please contact me directly at [email protected] and I will personally help address Mr[redacted]’s needs. Regards,   [redacted] Specialist, Customer Care Wyndham Hotel Group Phone: ###-###-####