Days Inn

I hired General Contractor, [redacted] owner of R.TRemodeling to remodel my master bathroom and kitchen in my home After being paid in full, I realized that the plumbing in my master shower was incorrectly installed I reached out to Mr [redacted] to repair his mistakes but he avoided my calls I then hired two independent plumbers to assess the problem- they both agreed that the pipes behind the wall were incorrectly installedI sent email and certified letter to Mr [redacted] to repair his mistake or reimburse me to hire a licensed plumber and tile installer to fix his problems He offered to fix the problem but cancelled twice the day he was going to fix the problem after weeks of advance notice of scheduling After the second cancellation, I made him aware that I cannot have him waste my time, and because he clearly isn't fixing his faulty workmanship, that I have to hire a contractor to fix it He never issued me a check for my costs nor did he arrange to fix

The customer name is [redacted] made a reservation Days Inn in Queen bury,NY for the day of arrival on July 2"j for nights.confirmation No [redacted] Rate is-$ Incl Tax Now the day of arrival [redacted] did show up & went in the room & somehow Quality of the room does not match with her standard so end up she like to checkout with out any charge So charge does not apply for her reservation.But some how our auditor got a discrepancy/missing payments & end up charged her card on Oct-but already was refunded on Oct 21-of $271.77If any questions feel free call us

Sorry for the delay in responseThere is some miscommunication with the guest.She misunderstood us ,we did confirm that we have adjacent roomsEven non of the websites display that we have connecting room.The reservation which guest made was through third party on an advance purchase basis , these kind of reservations are non cancellables as a special rate is provided to the guests.Special care was given to the guest during the stay She consumed all her stay amount at the hotel.We are not frauds we do good nuanced practice , she posts on public reviews calling us scammers which is totally unexpected .Please try and understand from a hotelier point of view As a good gesture we are ready to give her complimentary nights at the hotel which she can avail anytime .Thanks Regards [redacted]

Dear Revdex.com - we are sorry to hear that this person has gone on further to say they were 'afraid' but again why did they stayed the night, why didn't they leave after the 1st night if it was that awful?? We can keep going back and forth with this so instead we will take the higher road and we will offer to refund half of there money spent They spent $ & half of that would be a refund of $ We were sold out for that weekend with bus tours in house so not to loose completely on the revenue we will meet them half way Is this fair enough?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: my refund request of $was declined by Days Inn Camp Springs Andrews AFB In the complaint letter the Days inn representative states blames me for not immediately notifying them of the room condition As stated, in my first complaint, I had a long check in time at Days Inn and had was running late to attend a wedding- so there was not time to inform staff The Days inn representative also states that they checked the room and found the drain functioning properly I've attached a pdf file of pictures from the room to this response The pictures clearly show the latch mechanism in the down position and a clogged tub of water Please pay close attention to the stained microwave stand and cardboard support underneath it in the pictures also In addition to the pictures of the missing bathroom tiles, pictures of the ripped and dilapidated light fixtures The Days Inn representative states that I failed to notify staff at check out; however, in addition to a prolonged check in, I also had a prolonged check out And the hotel guests in front of me also complained of their room also Lastly, the representative states that no one else complained about the room Most statistics will show that for every person that complains others feel the same way In addition, there are many different ways to complain, some less non-confrontational than others- and I chose this route I am requesting a full refund of $ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintSince essentially half our night was in upheaval we would like half the money refunded- Regards, [redacted]

Our owner doesn't speak to guests due to the limited amount of time he is here Even if he did speak to our guests pertaining to maintenance issues, he would NEVER say "pull the plug or find a new hotel." All room issues that were brought to our attention were addressed and fixed in the same business day Issues regarding bedside lamps were never brought to our attention.Due to other issues with this guest, they were asked to vacate the property All nights that were paid for by their landlord were used and they were informed that we could not extend this guest At checkout, Miss [redacted] chucked her keys at my front desk agent that was on duty No refunds will be issued.If you need more information, please respond via the email and I will provide what is asked for.Sincerely, [redacted] General Manager

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Port Angeles , WA To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before As a company, we’re committed to delivering a great experience with every stay with us Thank you!

From: Crystal l***< [redacted] @***.com>Date: Fri, Jan 20, at 1:PMSubject: ID [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] , In response to your letter about the complaint number [redacted] pertaining to [redacted] being charged for towels that she ruined at our hotel, I am including with this email a picture of the towels that were ruined and physically mailing you a color picture of the towels as wellIf you have any further questions please contact me at ###-###-#### Sincerely, Crystal L***Assistant Front Desk Manager

Hello Ms [redacted] *** I spoke with [redacted] regarding your complaint Our hotel policy is to charge our guests $undisclosed pet fee in addition to destroyed towels, which can no longer be reused It appears both the desk clerk at the time and the housekeeper both confirm they saw pet hair in the room in addition to the stained towels It is not our practice to swindle money from guests However, I will personally be onsite tomorrow and will discuss with the desk clerk and housekeeper that were present at the time of the incident and investigate further After speaking with them, if I find their observations to be inconclusive, I will gladly credit back the $and proper actions will be taken within our organization I will provide an update tomorrow via this communication channel Please bare with me as I perform my due diliegence

I am writing regarding the complaint [redacted] made with the Revdex.com She has already received a complete refund for the first night she stayed with us, half paid by us and half paid by Brand headquarters from our franchise The second night we determined to be nonrefundable since this guest could have left if she was unhappy with our property Incidently our brand franchise headquarters agreed on that issue and did not offer the guest anything for the second night.Her excuse that she wanted to attend the auto show and could not find another hotel our national franchise found to be insufficient We cannot be expected to provide free lodging because this guest is unhappy with our property We would have gladly refunded her money had she chosen not to stay with usObviously we were very busy the weekend of the auto show and had no other complaints The majority of our guests like our property and enjoy their stay.We are a franchise hotel, and we work hard to maintain the highest standards Please remember our National brand headquarters only paid half of the first night, and we paid half, in the spirit of hospitality to make an effort to satisfy this guest No one can stay at a property for two nights and claim it was awful, and magically get a free stay Our property is not awful And if this guest felt it was that bad she should have left She should not have used our room, enjoyed our property during a crowded weekend, and then expect that she can make a complaint and get a refund for all the days of her stay.If you have any further questions please feel free to contact me at [redacted]

Date: 09/26/16Case ID [redacted] Amount: $72.2424, Big Boom RoadQueensbury, NY-12804Ph- [redacted] ***Fax-0727The customer name is [redacted] made a reservation on Sep 12th-at 9.40pm through [redacted] for Days Inn in Queenbury, NY for the day of arrival on Sep22nd for nights.Confirmation No: [redacted] Rate is Thus-$ 72.24, Fri-$93.49, Sat-$+taxNow the day of arrival [redacted] did not show up or did not call to cancel so theroom was guarantee with credit card so room was hold for all nightSo chargeapplied for no cancel/ No show for $for 1" nightIf [redacted] canceled hisreservation he suppose to have cancellation Noif he have cancellation Nothanpossible for refund but [redacted] did not cancel.So charge apply for No-Show /No cancel for total $.Here is a all email proof that [redacted] made a reservation through [redacted] with Name, address, Ph NoCredit card infoReservation with PMS record,Corporate Record, Copy from Days Inn[redacted] has still have record for reservation & no showcharge/applicable cancellation cost clearly shows of $because thisreservation was non cancel/advance purchaseProperty charged him for$only.If any questions feel free call usManagment

Company states: We do not have rooms for that priceThe special we had was just Monday - ThursdaysThe special was only for one personShe had more people with her and their was high trafficWe told her we would not rent her a room anymore We gave her the $deposit backWhen she signed for the room she agreed to the price she paid

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Ponderay, ID The Days Inn chain is committed to assuring that all of its properties provide good service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding his concerns with the property Each Days Inn hotel is independently owned and operated under a Days Inn franchise This means that the property’s management is responsible for meeting Days Inn standards and for day-to-day operations After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms [redacted] Once again, we certainly do apologize for any inconvenience this may have caused If your office requires any further information regarding this resolution, please contact me at [redacted] Count on me, [redacted] Customer Care

This is the second experience I have had with Benjamin Franklin Plumbing Always professional, friendly and very efficientTrevor and Joe arrived on time, explained work to be and price before starting work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because: it was only myself who stayed in roomAnd I do understand that the room was mon-thursdayAs far as traffic goes, I was staying at days inn waiting for my apartment to be finished renovatingSo yes during the day I did have some family and friends come visit during the day times hoursI didnt know it was against the law or regulations to have friends or family visit during the dayNor did I know I couldnt have my boyfriend over for inimates relations in the evening even tho I was paying $for double occupancyWhich I believe does mean two people, correct? So if im paying for double occupancy I will have whom I please stay the evening with meAnd as far as the mon-thurs rate of$ 39.99, I stayed for two months at days inn and was by myself and I never paid for a room because apparently there was only one room at that rate and it seemed to always be rented outBut sign was still up as if a room was availableIsnt that advertisement? So I think I should mayne contact a lawyer

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Albuquerque, NM We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concerns To assist Mr [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact Mr [redacted] by 1/ As a company, we’re committed to delivering a great experience with every stay with us If for some reason Mr [redacted] ’s concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs Count on me, Sincerely, Tara E [redacted] Customer Care Representative

Initial Business Response / [redacted] (1000, 11, 2015/08/13) */ Contact Name and Title: Bridget [redacted] As't to Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @SIRVA.com Shipment was placed into storage at destination on 6/18; the member wanted delivery from storage on 8/The move manager did not schedule the delivery out when the shipment arrived as she was trying to contact the member to confirm dateThe member did not return the phone call till 7/to ask if her delivery was scheduledSince it was not the move manager called the agent and scheduled for 8/- their soonest available date Per the military the carrier is not obligated to cover hotel when the shipment went into StorageThe carrier is required to have the shipment to the member within business days of requested delivery date and this did occurIn good faith our agent did cover the hotel cost of $a day and the check has been issued to the member OFFER: Delay compensation has been paid as a goodwill gesture, since per the military requirements we were within our contract delivery window Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am retrieving phone records to indicate that I had spoken with the coordinator since her 'phone call' and there was no mention of a change of date and/or message about a change of date Also, $75.00/day WAS offered but nothing has been receivedI will also be checking with the military TMO office to see what the guidelines are with the changing of dates as well as the customer service aspect of service of this type as these are the issues at hand Final Business Response / [redacted] (4000, 16, 2015/08/19) */ Contact Name and Title: Bridget K, ***'t to President As mentioned previously, A carrier is required to deliver a shipment from storage within days of the requested dateSince the requested day of delivery was 8/3, and delivery occurred 8/6, this requirement was metThe promised goodwill payment was made to the customer, and the check for $cleared our bank yesterday OFFER:

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have refunded it, can I close? [redacted]