Days Inn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIt continues to be the poor customer service that we have encountered since our first complaint back in February.The room was ice cold- the heat was not even on when we entered- yes, we could turn it on but it defneeded time to warm and we could not just sit and freeze and wait for it to warmThe front desk clerk even said it should have been turned on but wasn't-One of our biggest issues is that we ran a jacuzzi and got in to find out the T.Vdid not work- [redacted] didn't even address this The front desk person came and she couldn't fix it either.Essentially- we had to wait to be in our room ( too cold), wait to relax-( no T.V.) and had to walk through toilet water when packing upThis was supposed to be a relaxing get away and these big issues and room change did not make for a relaxing experienceI never even mentioned we did not use the pool area as it also was very cold- So the facilities we used were an approproom that we finally got to settle into at least hours after our arrival??????The fact he was waiting to "verify" our story is also troubling- we would not take the time to do all of this if we were lying AND we gave him a chance to right it first before even getting Revdex.com involvedHe never offered a "suite upgrade" as he states and at this point we would NOT be comfortable staying there again.He seems to think Wyndam awards and quality awards - make our complaint dismissible- If his customer care continues in this manner it will overshadow those "awards" very quickly- Regards, [redacted]

I understand that my second stay was pre-paid and is not eligible for refundHowever, I cancelled this stay for a reason that had to do with the facilityI was bitten by bed bedbugs during my first stayI did not cancel the second stay for the pleasure of cancelling.Business is not about collecting money from customers at any price.Respected honest businesses apologize when some harm occurred to their customers as a result of dealing with the businessThey would give a discount or wave fees depending on the degree of harm caused to the customerThey would take measures to avoid that such harm happens again.Days Inn was very arrogant in clinging to the moneyI would not recommend them to any customer and I have already posted the appropriate reviews on line to warn future customers about what is expecting them in such hotel

Initial Business Response / [redacted] (1000, 11, 2015/12/09) */ I personally handled this case in the morning of the 10/11/The individual came to telling us she noticed a towel that is dirty and they did not use itThe guest checked in 5:pm on the 10thThe guest complained that the room smelled the same day, unfortunately we had no other rooms available to be able to move herWe have our rooms inspected on a daily schedule prior to any check insThe room did not have a smell priorMy clerk was able to give a can of air fresher to try and help itWhen the guest complained about the towel the next morning, she complained that the room smelledAs I was busy the night before we had no rooms ready that early in the morningWe had one no show, so I went ahead and gave her the same queen bed room, she thought it was to smallI tried to please the guest in every which wayWe finally had someone check out right across the hallway and I had my housekeepers clean it immediatelyI moved her over and asked if she was ok with that and she stated all was wellI know the guest is always right when it comes in certain industries, but we did our best and accommodated the best we couldThe day of check out, she did not say she wanted money backI counted more guest then was on the check in and we could have charged a lot moreI am not willing to give 100%, I will give 15% backIf she agrees to this, please contact me Thank You Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find 15% to be unacceptable considering I paid 100% to stay in a room that was not up to parThe room had a horrible odor and dirty towelsThe staff did not go above and beyond to try to accommodate me which is why I had to seek managementI've never stayed at a hotel that didn't have CLEAN TOWELS its a hotel that's your business and jobAs stated in my initial complaint I had other family members staying in the hotel who traveled from multiple locations in different rooms, which was my main reason for not relocating and finding another hotelSo you may have seen multiple children and adults but they were not assigned to my room Again I find the 15% unacceptable I will like 100% for my initial first night like I stated before the odor was horrible I had to open the window which caused my baby to get sick from the cool air I'm willing to accept 15% for the 2nd night stay but the 100% stays in effect for the first nightThe other guest/family members could also send in complaints to prove the odor the room had if that's what it takes

I've looked into the matter regarding [redacted] *** We have decided to provide a full refund of $in addition to 20% off on her next stayI tried to reply back on the Revdex.com website but it wouldn't let mePlease relay this message to her [redacted]

04-27-17To Whom It May Concern,The complaint and the disputed amount is not match in our system, she booked it through 3rd party (hotels.com).We only charged the hotels.com credit card for the amount of $187.90, Arrival Date is March 19, to March 24, DepartureShe called the hotel and asked to cancel this reservation #: [redacted] from hotels.com, in our hotel conf #: [redacted] On March 18, to cancel it but this reservation is a non-refundable or non cancellable reservation, unfortunately we can not issue any refund to the customerAttached documents, folio, cancellation policy.In response to her complaint, that we are not in compliance with health regulations for hotels is not true and not validMiss [redacted] checked in and stayed in our hotel from March 12, to March 17, She checked out and she did not complain or inform us in regards with the bed bugsShe stayed in our hotel for days.After for a fact that she can not get any refund from her up coming reservation, for March 19, to March 24, 2017, she turned around and accused us that our hotel is not in compliance with health regulationsTherefore, unfortunately no refund will be issued to Miss [redacted] .In regards in compliance with health regulations, we are ready for inspections for room ***.Thank you.Sincerely,Gilda B [redacted] General ManagerDays Inn GallupWest Hiway 66Gallup, NM 87301Tel #: ###-###-####Email : [redacted]

We are sorry to learn of the damages which were reportedly cause by the moving truckI have forwarded this information to the manager and director of our Safety department for their review and response

Initial Business Response / [redacted] (1000, 7, 2016/04/11) */ On behalf of SIRVA, I am sorry this customer experienced difficulties with her moveAccording to our records, this was an intra Canada move without our involvementThe attached complaint has been forwarded to the Canadian Office and I've asked that they review and respondA response should be forthcoming within the next 5-business days Initial Consumer Rebuttal / [redacted] (3000, 23, 2016/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said that the two items we asked to be paid out for were fixed and that is not trueThe gouges in the buffet were not even attempted to be fixed by the woman they hiredShe told us flat out that there was nothing she could do and didn't even try to fix themThe crack in the high boy was also explained to us by the wood restorer there was nothing she could doShe glued it back on but she couldn't get rid of the crack

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I trust the recommended customer service training for the management and front desk staff is conducted within a reasonable time period Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] SEE BELOW Regards, [redacted] ---6/16/2015I want this reopen, Days Inn is just giving me the run aroundThey did not give me any refund

Handwritten response

She booked on [redacted] ( [redacted] ) and selected prepaid rates so of course [redacted] billed her card right awayShe made one reservation, then cancelled it with enough time that we have collected no penalty(this is important as this is the one she is disputing, but again we have collected nothing for the cancelled reservation) She then made a 2nd reservation for less days, and then No Showed for it, so we have collected the one night penalty (again we have not billed her card directly, but have charged [redacted] 's virtual card).? (Note that there was some agent error on the charges that have been corrected, however this was done to the [redacted] virtual card only) I am willing to contact [redacted] and/or respond on the Revdex.com website, and/or contact the guest if you would like me to, however I felt that this is something you may want to do so I am giving you the details of the situationPlease let me know if there is anything else you would like me to doThank you

This claim was addressed by The Allied Van Lines [redacted] The driver response was that he was there but there were also garbage trucks and other vehicles in the areaThere appears to be questions on if the Allied vehicle caused any damageIf additional proof can be provided the claim can be reviewed with Mr [redacted] Terrie [redacted] - Allied Safety

Initial Business Response / [redacted] (1000, 7, 2017/05/15) */ We do not have any record of having moved this customerIf they could please provide any communications they had with the agency that they worked with, that would assist us in looking up his moveA registration number would also be helpful Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see attached regarding my relocationThere's an ongoing discussion regarding this consumer complaint between [redacted] at SIRVA and [redacted] at [redacted] Final Business Response / [redacted] (4000, 11, 2017/05/23) */ Our International department has been working closely with the customerThey have offered many compromise solutions but as of yet the customer has not acceptedThey have done as much for him as is possible

Business response taken over the phone on 9/17/at 2:17PM by Revdex.com staff (LL) Marvin [redacted] from the business called to advise the corporate office was also informed of the consumers experience and the corporate office issued the consumer $and considers the matter closedMarvin advised if the consumer has yet to receive the refund, please contact him directly

Initial Business Response / [redacted] (1000, 5, 2017/08/07) */ I am attaching to this case the original agreement to provide insurance as well as letters mail directly to Mr***The first dated December 16, reminding him exactly what was neededThe second letter stated that he did not have the correct coverage and again outlined exactly what was neededThe third letter and final letter, again, outlined the type of coverage neededMr [redacted] still did not get acceptable insurance for several months after these letters were issuedHe was notified a total of times of the coverage that was required and of the consequences should proper coverage not be obtainedGeneral Credit Union will not reverse the cost of the policy we were forced to place on his loanNor will we pay for the repossession expenses that resulted from multiple missed payments

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From the information that was sent from hotel it only state I was a no show but no information from what I was told over the phone.I stated I did not received an email of confirmation when this hold was madeThe complaint was made to the Days Inn because I called the number that was provided on the websiteI was not aware there was a third party into making this reservation.Again if I had gotten the email that was supposed to be sent to me this probably wouldnt have never happenedIt's ridiculous that I would have to pay this amount and not have the service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you Revdex.com [redacted] and *** ***

If I could rate Desert Landscapes of Las Vegas, Larry, with zero stars I would Larry discussed and scheduled to come to our home to provide us a quote on a specific eveningHowever, he did not show nor did he call until four days later blaming the rain for not showing up because he and his men didn't want to be out in the rainThe day we scheduled for our quote it did not rain and we waited at our home neglecting all errands for the evening as we waited for Larry to show upWhen I let him know we found another company and that I did not appreciate him not contacting us and not showing up he did not display any professionalism as a business owner and simply responded "CoolBye." He did not apologize for the inconvenience and lack of follow throughThis was a terrible experience that was uncalled for and I encourage anyone looking for landscaping needs they find any other companyEarthworks Landscaping is one of many great options in Las Vegas!

Initial Business Response / [redacted] (1000, 5, 2017/04/18) */ We have a letter from the customer on his letterhead that is dated March 2017, and was received on April 2017, regarding the review of the shipment and providing additional information that was requestedReviews can take up to days We will respond to the customer as quickly as possible once the review has been completed Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response by the business doesn't do anything to resolve any part of my complaint Final Business Response / [redacted] (4000, 13, 2017/05/02) */ The only option we have to possibly arrive at an alternate solution is to have the second inspection performed as notedAdditional claimed amounts cannot be paid until this second inspection, which is being done as a courtesy, is performedThe claimant did not purchase "insurance" as we are not licensed to sell insuranceThey purchased valuation which carries certain limitations on carrier liabilityThe second inspection is necessary to determine whether or not the liability was determined correctly on the original settlement Final Consumer Response / [redacted] (4200, 15, 2017/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, this does not resolve the complaint I filedAgain, please re-read the original complaintSimply scheduling another company to review the damage this company and/or its affiliates did to my property does not resolve any of the items on my complaint

Mrs [redacted] arrived prior to our daily chetimeIt is her statement that she was in town to see her son at his AM concertHe was not however with her, as he was already on campusThe cheat noon was the hotel's attempt to accommodate her request for early arrivalThe hotel clerk did not turn Mrs [redacted] awayWe simply did not have her room available at that timeShe would still have been able to go see her son perform and come back and check inWe do of course understand that she wanted to freshen up before going to the performanceHowever, being as that time frame would have been quite short, we are unsure how effective that would have been Mrs [redacted] booked her reservation on Booking.com The website explains that our check in time officially begins after 3:PMIt was Mrs [redacted] herself that decided to take her stay elsewhere, even knowing that she had a standing reservation with the Days InnPer Booking.com and the hotel, the reservation was on a hour cancellation policy and will incur a 1-night charge for cancelling outside the time windowThe hotel was simply following its policy in charging her inspite of her change of hotel venue We ask that you consider these facts and review the website if you feel so inclinedI hope that in presenting our side of the case, you will understand where the hotel stands on this concern Thank you for your time and understanding Sincerely, Jon [redacted] Sales Manager Days Inn Bloomington, IN