Days Inn

Mr [redacted] 's accusations are completely unfounded Yes the clerks made errors and did the best they could to correct them As he admitted, was transaction was Voided immediately AND I have the complete transaction list in front of me - a complete reversal was made same day as check in on another one of the charges Two charges of $each were either voided or reversed same day That leaves the two rooms the guest did use - one charged properly at $and the second room charged at $ I issued a credit on the 28th of $to bring the second room equivalent to the firstThere are no games played in this matter and no criminal activity Banks normally take 3-business days to settle an account out but I have also know banks to take days to place refunds, voids, reversals back into a customers account This started on June 23, and today is June 30, - exact business days after the original transactionIt is amazing to me that Mr [redacted] can email me directly and be courteous and understanding but when working with the Revdex.com he is hateful and null of understanding making accusations and threatsI would be more than happy to share my banking transactions with the Revdex.com, but they are not for the customer's eyes, therefore they are not attached to this documentI have paperwork to back up every statement I've made and I am sorry but Mr [redacted] is now at the mercy of HIS BANK to finish the refund process [redacted] General Manager

The reason why I'm here is because I'm trying to build a houseThursday July 7th I got a phone call from this company stating that I own some land plus others that shouldn't be on the landWell after I had gotten off the phone with that woman, I went down to the tax accessor office to try to get the problem fixed the manager there said that he will take a look at it and give us a call the next dayAfter we had gotten the call he said that he had fixed everything and that the people wasn't on the land anymoreWell today I called the attorney's office back and stated that there was a problem with the land and that everything was fixedWell the woman on the phone had started to get a attitude with me saying nothing was fixed and that I just don't understandSo I told her that she could call the tax accessor and talk to him but she insisted that it wouldn't matter that it still won't be fixed and got really mad at me and pratically yelling at me that I needed to go and do it her wayso I'm stuck right now and don't know what to do if she wasn't having such an attitude I could get things done

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days InnWe are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concernsDays Inn is committed to assuring that all of its properties provide good service and quality accommodationsWe would be happy to assist [redacted] on resolving the concernPlease provide the following information to help us expedite the process: Address of the propertyAs soon as we receive this information, [redacted] Inn Customer Care will look into this further and respond backIf your office requires any further information regarding this, please contact me at [redacted] Sincerely, Tara E [redacted] Customer Care RepresentativeSe

This is the second time I have used this company and on both occasions the receptionists were very courteous, as were the techniciansThey were prompt as well, and did a good job of assessing the issue(s) to the extent that they were able to determine the exact problemThey did not charge for a follservice call, and I feel confident that the company will take whatever steps are necessary without adding additional or unnecessary costsTrust is an important commodity in the plumbing industry, probably second only to ensuring water and/or waste stays where it belongs, and I think this company is excellent on both accounts

To whom it may concern:I understand that the customer provided a complaint based on the way Unlimited Play is advertised and I am sorry to hear that they were disappointed We are in no way trying to be misleading as this is one of our most popular packages Our goal is to allow players to play as much as possible but have limits based on the time and number of packs available We clearly post the details at our point of sale counter and on our websiteI have included a screenshot of the exact verbiage that is posted on our website as well as behind the counter for referenceWhen the Point of Sale Operator sells unlimited play we pre-schedule players into the first games of laser tag and then instruct them to return to the front desk after playing games to receive additional laser tag game passes and notify them that we guarantee a minimum of games during that specified time period and as many more as we can fit in for them We also limit the amount of unlimited play players in each session so that we are able to guarantee a minimum amount of games We are limited to the number of guests that can play in each game based on the number of laser tag packs and also schedule parties, groups, and other guests that may not choose to play an unlimited play package We also cannot predict the number of guests that will arrive at any given time without a reservation Selling unlimited laser tag play is standard in the laser tag industry Many sites do not even limit the number of guests they allow to purchase unlimited play packages or even guarantee a certain number of games If a guest wants to be pre-scheduled and guaranteed into a particular number of games we do offer package alternatives The guest may choose which package and price point suits their needs We have been open for over years and truly care about our guests having a fun, professional, entertaining, and positive experience so I regret to hear that one of our guests feels like they were mislead or cheated out of play as that is not our intent I will reach out to the guest to provide them with another unlimited play session and invite them back to give Stratum another chance Regards, Stratum Management

Great company - everyone is professional, polite and knowledgeable.

[redacted] ***, manager of Days Inn, called to let Revdex.com know that this afternoon they have processed a refund of $to the consumer's cardThe consumer should see this credit within 7-business days depending on their credit card/bank

She booked on [redacted] ( [redacted] ) and selected prepaid rates so of course [redacted] billed her card right awayShe made one reservation, then cancelled it with enough time that we have collected no penalty(this is important as this is the one she is disputing, but again we have collected nothing for the cancelled reservation) She then made a 2nd reservation for less days, and then No Showed for it, so we have collected the one night penalty (again we have not billed her card directly, but have charged [redacted] 's virtual card) (Note that there was some agent error on the charges that have been corrected, however this was done to the [redacted] virtual card only) I am willing to contact [redacted] and/or respond on the Revdex.com website, and/or contact the guest if you would like me to, however I felt that this is something you may want to do so I am giving you the details of the situationPlease let me know if there is anything else you would like me to doThank you

Chris and Catrina are easy to work with They are professional, helpful, courteous, on time, dependable and knowledgeable We would highly recommend them in the future

Here is our response: In late June or early July, we were retained by [redacted] to perform a title examination on the public records for property which was purported to be owned by [redacted] [redacted] and [redacted] were seeking to enter into an agreement whereby [redacted] would build a home on [redacted] land in exchange for a mortgage encumbering [redacted] land The mortgage would need to be signed and authorized by all of the property owners Our search revealed title issues that in essence showed that [redacted] only owned a small percentage interest in the land and that his wife’s aunt and uncle also owned percentage interests in the land We communicated the results of our search to our client, [redacted] While I am not sure how [redacted] got our firm’s information, I presume that [redacted] told [redacted] the results of our search Also, [redacted] likely told him to call us if he wanted further informationThereafter, [redacted] contacted our office at least times and one of our paralegals spoke to him each time In fact, one paralegal specifically spoke to him of the times In each of her conversations, she relayed to [redacted] that he did not own the entire interest of the property and that he needed to work with his wife’s aunt and uncle to work out the situation The tax office isn’t able to cure title defects Only deeds or lawsuits can do that He didn’t like our response each time, but what can you do The title situation is what it is and we did not create the issue It was our sense that [redacted] is frustrated in the fact that he thought he owned all of the property interest and he doesn’t I feel certain that our paralegal acted respectfully towards him but probably was frustrated when telling him for the 11th time the situation and how to fix it You also must remember that [redacted] is not our firm’s client and we are taking his calls simply out of courtesy to him to help point him in the right direction I hope this helps the Revdex.com understand a bit more of the situation We are happy to answer questions or provide more informationRegards, [redacted] [redacted] ***Bell Carrington & Price, LLC [redacted]

Following up to our previous letter, we received the attached response today for Case # [redacted] from Wyndham Customer CareIn summary, they said this was not a hotel error so they will cover cost of reimbursementWe have refunded the three no-show charges back to the guest according to Wyndham’s instructions and our hotel will be reimbursed by WyndhamThis accomplishes the guest’s stated desired settlement.BUSINESS PREVIOUS RESPONSE:Date Sent: 8/1/12:00:AMWe received guaranteed reservations, [redacted] , [redacted] and [redacted] , for nights each, through the CRS (Central Reservation System) from WyndhamOnly the reservation number [redacted] was cancelled with the cancellation number [redacted] We are required to hold rooms for guaranteed reservations because we do not know when the guest might come, consequently we are expected to charge the booker a no-show charge if they do not check in since we cannot rent the empty room to someone else after the time has already passedWe were just following requirements by holding rooms for all reservations we received from Wyndham.According to the research from Wyndham and [redacted] (our property management software company) there were four rooms reserved for two nights, cheon May 27, check-out May Out of these one reservation was cancelled as mentioned aboveOn May the hotel staff member called the customer to inform regarding their reservations that they did not check inHowever, for courtesy the hotel cancelled the 2nd night reservation for the remaining three rooms, which is May and did not chargeMoreover, the customer does not have cancellation numbers for the other three reservations that they booked through CRSThe hotel staff member and the manager were trying their level best to assist the customer concerning the No Show Reservations that were made by the customerBut the customer was not ready to understand and started disrespect.The customer care from Wyndham and [redacted] have done research on this caseThe case number from Wyndham customer care is [redacted] and the case number from [redacted] is [redacted] Wyndham and [redacted] technical support are willing to provide more information if neededThe telephone number of Wyndham customer care is ###-###-#### and e-mail is [email protected] (please mention case number [redacted] )Also, the telephone number of [redacted] ###-###-#### and e-mail is [email protected] (please mention case number [redacted] ).Also attached is the screen shot that lists the active and cancelled reservations for the guest

We have tried to contact Guest via email and phone calls but they have not respondedWe had pest control people come and they did not find any bugsWe can contact bank to release hold but I need contact email or fax and to whose attention and his credit card informationIf he can provide those things I can take care of that issueAgain we are sorry for the trouble is caused by this hold by bank

Hello, Thank you for contacting Wyndham Hotel GroupI would be happy to assist you further but I need a little more information to help Please provide the following: - Name of the guest on the reservation - Property address, including city and state - Date of arrival - Date of departure - Reservation confirmation number I look forward to assisting you

Andrew was wonderful! He not only did an excellent job, he went above and beyond to explain everything he was doing and to present the different options we had

I called the business and the man that I spoke to said they would cancel it and it is not my fault that they did not give me a cancellation number, it is there fault

I had pre paid reservations made at Days Inn through a 3rd partyI was very dissatisfied and uncomfortable by the hotel's shabby management, the disrepair of the premises the cleanliness of my room but especially my safety I did not stay for the length of my reservation because I felt unsafe in the hotel and the area The lobby was locked at 9pm and you had to speak to the clerk through the drive through window At the time of my brief stay from 7pm-1am September 2- September there were Altamonte Springs patrol cars with lights flashing arresting "roomers" from the hotel I have been trying to get a refund for the prepaid reservation because I could not stay at Days Inn! It was run down, filthy, and over and above unsafe I have asked them to return my money for days at leastThey said since I prepaid the won't refund my moneyI even went so far as contacting Altamonte Springs PD to get the record of the incident report from the hotel at the time I briefly stayed thereJust to prove the place wasn't safe I contacted [redacted] the travel agent, the 3rd party [redacted] the hotel chain and VISA I believed I would be at a hotel in a safe areaI assumed I would be reserving a hotel that wasn't a slum or in disrepair They didn't try to correct the mistake and just because I paid up front and booked the hotel through 3rd party I should be able to decide where I stay

We've used Benjamin Franklin several times in the past, and have always been very satisfied with their service and professionalismAustin was highly competent, answered any questions to our satisfaction, did a great job, and was highly personableThe office staff of Carey and Catrina were very polite and very helpful

Unprofessional managementI ordered food and after I got it, there were missing sides and sauces (coleslaw and spicy flavor sauce)I called to inform them and , the manager literally argued about how I was wrongAfter he asked what do I want now, I mentioned I'd like this corrected and deliveredIt was my son's order who they got it wrongAnd thanks to them, he will go hungry until we go homeMy place of job has no halal food, and as a Muslim, I expected them to understand the importance of rectifying thisI paid extra for items I did not receive and extra for delivery through Ubereatsliterally lied about packing it properlyThen, he said to call an Uber to send there for him to provide what's missingAs a long term consumer of Al Bashas, I felt their solution to handle it was very unprofessional and poorly doneWhy should place an order through Uber or Uber eats to have them resend me my correct orderI would have to pay moreI mentioned for them to do it and he refused

We clean these rooms every day There was nothing wrong with her room

Hello, Thank you for bringing this to our attention Please know, we truly value our guests and their feedback Rest assured, we will share your experience with the hotel’s management Please look forward to hearing from the property management team on or before Aug 17th We will continue to monitor your concern to ensure a proper resolution We sincerely appreciate your choice of Dasy Inn for your lodging needs Thank you for allowing us the opportunity to address your concerns Thank you!