Days Inn

Trever of Benjamin Franklin Plumbing was extremely knowledgeable and courteous and took the time I needed to explain all options in dealing with my plumbing problem He was patient in answering the many questions I had and did not exert any pressure on me to make an on-the-spot decisionI would definitely use his company for any future plumbing problems

Revdex.com:
At this time, I have not been contacted by Days Hotel Midtown regarding complaint ID ***
Sincerely,
*** ***

I was notified prior to the technician arriving that he was on his wayJared arrived on-time, as promisedHe was courteous and cheerful, an indication that he likes his jobHe explained my options, and detailed various plans/offers that his company, Benjamin Franklin, providesNo hard sellHe never tried to push something on meHe completed his work quickly and efficientlyHe left the area impeccable Prior to his leaving he explained in detail what had been completed and asked me to call if there were any questions or concerns I might have later on I am very pleased with the work completed, the pricing and the staff at Benjamin Franklin

Mr*** did speak with me I believe on Monday, June 26th I apologized for the billing error and assured him it would be handled A credit in the amount of $was issued on one room to bring the total on the room to the $ The extra room billed at chewas
immediately credited back to his account the day he checked in It is unfortunate that financial institutions take much longer to place money back into an account than it does to take it away - average time on credits is 3-business days. As for having to change the room type - there really is no other option when guests need to be near each other There are very few doubles next to singles throughout the property and the weekend was nearly a sell out Mr*** was very lucky to have the rooms as close together as they were If Mr*** were to stay with us again, I would suggest parents and children in the same room - double beds with a roll-a-way or pull-out and he could save considerable money

Kristin, the scheduler, and Chris, the service tech, were very professional! Chris explained everything to me; the service was on time, quickly performed, and the bill was the amount I expected it to be

Very good technicians Resolved the issue quickly and did good work

Complaint: ***
I am rejecting this response because:I know that it's every miles now that I am having this issueHow ever when I went to hyuandai to get serviced they had me come every miles not informing me that it wasn't requiredI asked about the mileage difference on my first two coupons and was told that it did not matterIt was for a four year contract every miles so instead I was using two coupons every I did not find out what went wrong until I spoke to a managerThe service department are not knowledgeable but still give out informationI was also informed by GIO that this isn't the first time this has happened
Regards,
*** ***

We've used Ben Franklin plumbers for about years and have always found the quality of their work and their service and staff to be excellent

We have been using Benjamin Franklin for many yearsI have always found them to be on time, efficient, as well as the job well done I have never had to call them back or had a botched jobMy experience today was no different that the many other services we have had from Benjamin PlumbingI would be happy to recommend then to anyone needing a good plumber

Benjamin Franklin, Chandler, AZ continues to provide me outstanding service, advice, and thorough workmanship on the jobAll of my contacts with Carey M, Kristin Jand Joe Mwere polite, professional, and contributed to a job well doneJoe took the time to explain his work process and performed excellent water heater maintenance while maintaining a clean and organized working environmentA job well done by all the Benjamin Franklin personnel

Complaint: ***
I am rejecting this response because: They claim their hotel is not awful and there were no there complaints, here are three more from this past month even one with the title "AWFUL"out of by A verified traveler AwfulPosted ?Jul? ?26?, ?I would never stay here againNon smoking room smelled like an ashtraySheets were stained and had cigarette burnsHotel staff have attitude when asked for new sheets and febreeze sprayAwful experienceWas this review helpful to you? For review titled Awful.: Yes, this review was helpful: Yes: 1 No out of by A verified traveler Posted ?Jul? ?20?, ?They ad construction going on and if was disorganized and messy Was this review helpful to you? Yes, this review was helpful: Yes: No, this review was not helpfulNo out of by Roub from Washington D.CPosted ?May? ?25?, ?Had to switch to three different roomsThe first room, the door key was broken, there were urine stains on the toilet, and mold in the bath tubThe second room, we found a bed bug on the wall and more urine stains on the toiletWe told the manager about the bed bug and he said it was just a tickWas that supposed to make us feel better? Ticks are just as, if not worse, than bed bugsWe then had to switch to another roomEverything was fine except for a couple of cigarette burn marks on the bed sheetWe were just so paranoid about the bed bugs the entire stay thereThe only good thing about this "hotel" (more like a motel) is that it is located near a lot of placesNever coming backIn regards to staying the second night, I booked this room MONTHS in advance knowing there would be nowhere available nearby due to the car show being that weekendDid they expect me to sleep in my car because they didn't disclose all the horrible things and made it seem like it was a half way decent place to stayI looked to see if there was anywhere else to stay and there wasn't and I felt like because I was mislead I was now stuck in a disgusting placethis location is a disgraceI would like my money back for advertising for the second night but most of all and also stated in my first message I would like this place to be inspected by the board of health because I can almost guarantee itll be shut down because clearly I am not the only one who thinks its dirty because like I posted above from reviews found on expedia.com there were urine stains, bed bugsthis place has clearly been dirty and there have been complaints before and there are complaints going back years with the same complaints that clearly aren't being addressedSHUT THIS PLACE DOWNI will also be calling the NJ health department
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

My statement for August came in There was another charge to my credit card from Days Inn for $on August 9, 2017 I have filed a fraud complaint with Wells Fargo since this has happened againCan you reopen
this case number and see what they are charging my card againI have not been To Taos NM since our last encounter. Re: ID # *** - Days Inn

Trever was very friendly and knowledgeable about plumbing He was prompt and very courteous He was able to get the job done quickly and right the first time

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I have no choice but to accept this solution, It is my word against theirsI know that I spoke to a person but do not have a name to give you and that they acknowledged my desire to cancel the reservation
After this I will be sure and get a name and a number or whatever is needed
I Remember a saying that I used to hear and it is still true "Buyer Beware"
Thanks for listening to my story

Awesome experience from start to finish! So pleased with Ben Franklin!

I am willing to refund $25.00 Thanks***

Our overall experience was positive The staff was polite, knowledgeable, punctual and always kept us informed The only negatives we have are (1) The overall price for everything is extremely expensive, (2) Our toilet tanks are now slightly crooked and not level after our toilets were reset and (3) The grout caulking job was kind of messy We still need a new water heater, but our budget didn't allow for us to get that replaced as everything else cost so much to get fixed At least we know the plumbing work was done properly and is warrantable Thank you BFP :-)

The plumbing technician arrived at the appointed timeI showed him what I wanted done and he did the job quickly and efficientlyI also asked him to give me an estimate on some other plumbing jobs I needed to have done around the houseHe did, gave me an estimate for the work to be done which I agreed to and will have him doLater in the day, I was called by Ben Franklin Plumbing to set up a time for the rest of the workThat was taken care ofThe plumbing techwas very pleasant, efficient and cleaned up to job site to my satisfaction

Reservation was cancelled upon request No charges applied