Days Inn

Business response taken over the phone on 9/17/2015 at 2:17PM by Revdex.com staff (LL)
Marvin [redacted] from the business called to advise the corporate office was also informed of the consumers experience and the corporate office issued the consumer $60.00 and considers the matter closed. Marvin...

advised if the consumer has yet to receive the refund, please contact him directly.

March 28, 2017 To Whom It Concerns:Ms. [redacted] stayed in Rm #311, she checked In at 3:15 pm and they checked out at 5:46 am the next morning, never mentioned a word about us being so nasty. Room #311 is on 3rd floor and we have full size beds in all our double rooms and we do not advertise anything...

else.So we are not refunding anything to her.Thank YouW. C[redacted] (GM)

We are sorry to learn of the damages which were reportedly cause by the moving truck. I have forwarded this information to the manager and director of our Safety department for their review and response.

Initial Business Response /* (1000, 5, 2017/04/18) */
We have a letter from the customer on his letterhead that is dated March 31 2017, and was received on April 5 2017, regarding the review of the shipment and providing additional information that was requested. Reviews can take up to 45 days. ...

We will respond to the customer as quickly as possible once the review has been completed.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response by the business doesn't do anything to resolve any part of my complaint.
Final Business Response /* (4000, 13, 2017/05/02) */
The only option we have to possibly arrive at an alternate solution is to have the second inspection performed as noted. Additional claimed amounts cannot be paid until this second inspection, which is being done as a courtesy, is performed. The claimant did not purchase "insurance" as we are not licensed to sell insurance. They purchased valuation which carries certain limitations on carrier liability. The second inspection is necessary to determine whether or not the liability was determined correctly on the original settlement.
Final Consumer Response /* (4200, 15, 2017/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, this does not resolve the complaint I filed. Again, please re-read the original complaint. Simply scheduling another company to review the damage this company and/or its affiliates did to my property does not resolve any of the items on my complaint.

We received the attached 2 guaranteed reservations, [redacted] and [redacted], each for 2 rooms for 2 nights, through the CRS (Central Reservation System) from Wyndham. We are required to hold rooms for guaranteed reservations because we do not know when the guest might come, consequently we are...

expected to charge the booker a no-show charge if they do not check in since we cannot rent the empty room to someone else after the time has already passed. We have also attached the 2 reservations that the customer cancelled, [redacted] and [redacted]. As can be seen, the reservations are for the same name and dates, July 5-7, and each one has a different confirmation number. We were just following requirements by holding rooms for all reservations we received.In this case, Wyndham has already agreed to refund the no-show charge and has mailed a check to the customer on 7/20/2016. We attached Wyndham Customer Care Case #[redacted] showing the compensation check for $494.64 sent 07/20/2016.

Our employee went up 3 times per their request and there was no party or issue.   She offered to move him to a different room but he declined.  There is no validity to this complaint.

Dear Revdex.com, after speaking with the owner of our Days Inn we agree on refunding Ms [redacted].  (not because of her findings but because of the extreme measures she has gone thru to try and prove a point by pointing a finger at a total stranger).  So we see no need in trying to prove our innocenc.  But we would like you to know that we do serve over 34,000 people a year and it's just not possible to please everyone. We also have a family oriented atmosphere here at our Days Inn.  I don't know if I'm allowed to say this but 'shame on Ms. [redacted]'.

Hello,   Thank you for bringing this to our attention.  Please know, we truly value our guests and their feedback.  Rest assured, we will share your experience with the hotel’s management.  Please look forward to hearing from the property management team on or before Aug....

17th.  We will continue to monitor your concern to ensure a proper resolution.   We sincerely appreciate your choice of Dasy Inn for your lodging needs.  Thank you for allowing us the opportunity to address your concerns.    Thank you!

We received 4 guaranteed reservations, [redacted] and [redacted], for 2 nights each, through the CRS (Central Reservation System) from Wyndham. Only the reservation number [redacted] was cancelled with the cancellation number [redacted]. We are required to hold rooms for...

guaranteed reservations because we do not know when the guest might come, consequently we are expected to charge the booker a no-show charge if they do not check in since we cannot rent the empty room to someone else after the time has already passed. We were just following requirements by holding rooms for all reservations we received from Wyndham.According to the research from Wyndham and [redacted] (our property management software company) there were four rooms reserved for two nights, check-in on May 27, check-out May 29. Out of these one reservation was cancelled as mentioned above. On May 28 the hotel staff member called the customer to inform regarding their reservations that they did not check in. However, for courtesy the hotel cancelled the 2nd night reservation for the remaining three rooms, which is May 28 and did not charge. Moreover, the customer does not have cancellation numbers for the other three reservations that they booked through CRS. The hotel staff member and the manager were trying their level best to assist the customer concerning the No Show Reservations that were made by the customer. But the customer was not ready to understand and started disrespect.The customer care from Wyndham and [redacted] have done research on this case. The case number from Wyndham customer care is [redacted] and the case number from [redacted] is [redacted]. Wyndham and [redacted] technical support are willing to provide more information if needed. The telephone number of Wyndham customer care is ###-###-#### and e-mail is [email protected] (please mention case number [redacted]). Also, the telephone number of [redacted] ###-###-#### and e-mail is [redacted][email protected] (please mention case number [redacted]).Also attached is the screen shot that lists the active and cancelled reservations for the guest.

Initial Business Response /* (1000, 6, 2016/04/10) */
We are sorry that we are unable to come to an agreement regarding the customer's claim. The customer signed their estimate under a statement which reads "I hearby acknowledge that I have received the 'Ready to Move' brochure and the 'Your...

Rights and Responsibilities When You Move' booklet which also contains a description of Allied Van Lines Inc's Complaint and Inquiry Program and arbitration program." This information would have alerted the customer to the importance of doing a thorough check-off of their shipment at delivery. The customer also signed the inventories under a statement contained in a highlighted box - "IMPORTANT NOTICE TO CUSTOMER - INSPECT YOUR SHIPMENT CAREFULLY! MAKE SURE THAT EVERY ITEM LISTED IS ACCOUNTED FOR AT DELIVERY... WE HAVE CHECKED ALL ITEMS LISTED ... AND ACKNOWLEDGE THAT THIS IS A TRUE AND COMPLETE LIST OF THE GOODS TENDERED AND THE STATE OF THE GOODS RECEIVED."
We are sorry that the customer felt that they needed to move their items into their residence on their own. The 800 number for our customer service department is listed on the top of the Bill of Lading; had the customer called they would have been able to arrange to have the items delivered into the residence. A check of the call log indicates that no calls were placed to customer service.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no way we could have checked that everything was accounted for at time of delivery since it was completely packed. Saying we should have done a check off at delivery is completely unreasonable. It took over a week to see if everything was accounted for.
Final Consumer Response /* (4200, 16, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response is unacceptable and is none other than a bunch of lies. None of this response is true or accurate of what happened. The movers dropped our belongings and left at 11pm before we could do anything. We were not provided with any inventory list contains the mirror so how could we have known if everything was there except to go and open every package. You can continue to respond but every response you give is unacceptable.
Final Business Response /* (4000, 18, 2016/04/14) */
The customer states that they were not supplied with any inventory list containing the mirror. Attached is the packing inventory, signed by the customer, which lists packed cartons containing mirrors. Also attached is the high value inventory, also signed by the customer, which contains the statement "NOTE: It is the customer's responsibility to acknowledge any damaged or missing items at the time of delivery by documenting such occurences on the item check-off sheet and/or inventory forms." The 2nd attached inventory sheet, signed at destination by the customer, does not indicate that the check off was completed.

Initial Business Response /* (1000, 6, 2016/08/01) */
The carrier received the customer's claim form on July 26 for the reported damaged items. A repair firm will be assigned to inspect the damaged sofa. The claim will be settled based on the customer's chosen coverage. The carrier will settle the...

claim in the order in which it was received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I met with [redacted] and Etal [redacted] on May 31st at 11:00 am. They had purchased a used 2013 Dodge [redacted] on August 2, 2015. The ability to safely accommodate their family of seven was the main reason for their purchase. They have experienced numerous, recurring atypical problems with their vehicle....

Their main concern was the lack of dependability and the costs of future repairs.After a lengthy discussion, we came to the mutual agr**ment that it would be appropriate to put a Mopar 5yr/75,000 mile Vehicle Protection Plan on the vehicle. Windward Auto Sales, Inc. agr**d to pay for this as a customer accommodation.As a continuation toward further customer satisfaction, Mr. & Mrs. [redacted] also test drove a similar model vehicle that they agreed would meet their family needs. Once we acquire the exact model desired, we will contact the [redacted]s to determine if trading in their current vehicle would be to their advantage.When asked about the comments regarding the “advice” given to let his [redacted] go, Mr. [redacted] said that he misstated the actual conversation.In conclusion, we believe the [redacted]s are completely satisfied with the outcome of our m**ting and Windward Auto Sales, Inc. will continue in our efforts to satisfy them to the best of our ability.

This letter is in response to the above listed ID number for the complain registered by **. [redacted].I'm writing to inform you that we accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service...

to all of our guests at reasonable prices.In this case we did provide the services that we always strive to exceptionally provide to all our guests. As per the complaint it is stated that lamp fixture was not straight and the fridge and microwave were dirty. The guest did not call the Front Desk Agent immediately. If any of the issues were reported, hotels maintenance and housekeeping staff would have immediately addressed to the deficiencies. After receiving this complaint we checked the tub drain and it is functioning and draining properly. Unfortunately we do not have any notes from the date when [redacted] stayed as none of the issues were reported to the hotel. We had a new guest stay into the same room next night and all other nights thereafter and not one guest has complained.No compensation will be provided as there were no apparent issues with the room and the hotel rendered its services exceptionally,Please feel free to contact me with any further questions or concerns.

--------- Forwarded message ----------From: E[redacted], Tara <[redacted]>Date: Tue, Aug 5, 2014 at 5:35 PMSubject: DAY [redacted]To: [redacted] <[redacted]>
Dear Contact:
 
Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in [redacted], PA.   We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve **. [redacted]’s concerns.
 
We apologize that the property did not meet **. [redacted]’s expectations of Days Inn’s high standard of guest service.  Customer Care has resolved the situation with **. [redacted] via a check in the amount of $349.62.
 
If you need any more information on this matter, please contact me directly at [redacted].
 
 
Count on me,
 
Tara E[redacted]
Customer Care Specialist
Wyndham Hotel Group
1910 8th Ave NE
Aberdeen, SD 57401
###-###-####
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This claim was addressed by The Allied Van Lines [redacted]. The driver response was that he was there but there were also garbage trucks and other vehicles in the area. There appears to be questions on if the Allied vehicle caused any damage. If additional...

proof can be provided the claim can be reviewed with Mr. [redacted]
Terrie [redacted] - Allied Safety

Traveled from Chicago for a family event stayed at The Holiday Inn in Newport, Arkansas, arrived to this motel on Thursday, on Friday left room at 9 am didn't return until 7:30 pm the room has not been cleaned, beds not made, garbage not emptied, I left dirty towels on floor before I left out those towels has been removed but no clean towels has been given. I then had to call the office to get clean towels and to complain the front desk attendant told me some one would be up to clean the room. We left back out at 9pm to return back to room at 1030 pm and the room still was not cleaned and to make matters worst their was a roach in the room. I have to say that this was a horrible experience.

Here is our response: In late June or early July, we were retained by [redacted] to perform a title examination on the public records for property which was purported to be owned by [redacted].  [redacted] and [redacted] were seeking to enter into an agreement whereby [redacted] would build a home on [redacted] land in exchange for a mortgage encumbering [redacted] land.  The mortgage would need to be signed and authorized by all of the property owners.  Our search revealed title issues that in essence showed that [redacted] only owned a small percentage interest in the land and that his wife’s aunt and uncle also owned percentage interests in the land.  We communicated the results of our search to our client, [redacted]  While I am not sure how [redacted] got our firm’s information, I presume that [redacted] told [redacted] the results of our search.  Also, [redacted] likely told him to call us if he wanted further information. Thereafter, [redacted] contacted our office at least 12 times and one of our paralegals spoke to him each time.  In fact, one paralegal specifically spoke to him 11 of the 12 times.  In each of her conversations, she relayed to [redacted] that he did not own the entire interest of the property and that he needed to work with his wife’s aunt and uncle to work out the situation.  The tax office isn’t able to cure title defects.  Only deeds or lawsuits can do that.  He didn’t like our response each time, but what can you do.  The title situation is what it is and we did not create the issue.  It was our sense that [redacted] is frustrated in the fact that he thought he owned all of the property interest and he doesn’t.  I feel certain that our paralegal acted respectfully towards him but probably was frustrated when telling him for the 11th time the situation and how to fix it.  You also must remember that [redacted] is not our firm’s client and we are taking his calls simply out of courtesy to him to help point him in the right direction.  I hope this helps the Revdex.com understand a bit more of the situation.  We are happy to answer questions or provide more information. Regards,[redacted]Bell Carrington & Price, LLC[redacted]

August 18, 2015Revdex.com[redacted]Revdex.com Case #[redacted] Dear Contact:Thank you for notifying our office of the concern filed by [redacted], at the bays Inn property located in [redacted], TX. We are sincerely sorry to hear we did not provide the guest, with an...

excellent Days Inn experience. You can count on our team to help resolve your concerns.To assist Mr. [redacted] in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact Mr. [redacted] by 8/24. As a company, we're committed to delivering a great experience with every stay with us.If for some reason Mr. [redacted]'s concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs.Count on me,Sincerely,[redacted]Customer Care Representative