Days Inn

Complaint: ***
I am rejecting this response because: The picture provided was taken after the oil was drained from my jeepdue to the noticeable rough idle and rough running after the dealership didtheir inspection and supposedly added just engine dye to itThe yellowcolor at the bottom of the jug is the particulate that settles at the bottomof the oil from the stop leak that dealership claims to have nothing to dowith or no knowledge of it being addedThe *** *** additive (oilTreatment) that MrR*** claims could be what is settling in the oil isa laughable statement That a anti ware agent that super lubricates yourmotor, would have particulate matter contained in itA person that is aService manager of a dealership and they extensive knowledge and ***certificates that MrR*** holds, would obviously know better*** oiltreatments do not settle or have any particulate you can feel even afterbeing ran for 5-7,miles in a motor and MrR*** knows thisI haveincluded the MSDS (material Safety data sheet) from the *** website asscientific proof of its ingredientsI will gladly pay for a polygraphexaminer to come to the dealer ship to provide a lie detector test to Mr.R*** the service technician and myself to fully resolve this issue Ihave looked into the cost and it is around $dollars for the dayI willhowever expect to be reimbursed if it is found that MrR*** is found tobe untruthful in his knowledge of what was put in my vehicle and alsoreimbursed for the service that I paid for that the dealership failed toproperly fixIf I am found to be in the wrong I will gladly provide awritten and verbal apology to each person in the dealership that has beeninvolved in this issueAnd I will also pay MrR***'s wage for the houror two it takes for the polygraph exam to be administered Very Respectfully , Very Respectfully,*** ***, *** R

Thank you for calling me at the hotel, I did receive your mail the same day.Thank you for sending me the email too.Mr*** *** did stay with us on Feb 20, for one nightThey checked into room The temperature is always set at medium in all rooms to keep it comfortable and the
guest can change it to their own preference. The guest staying above them had clogged the toilet flooding the entire bathroom, that is the reason that the water came to room 121We moved the guest immediately to a different room 103The breakfast is per our Days Inn standard which is categorized as Good, better and best, We do offer the best under the guidelines of the Days Inn standard, if the juice was watery, this would be the bottom of the juice container and we replace it immediately.The guest did send me a fax and I did respond that I would verify with the front desk agent, but unfortunately that agent does not work for me any more.The guest is expecting a full refund after staying the full night and using the facility. I am sorry that they had to change rooms, but this is not anything that was in our control, if another guest floods the toilet.Normally under these circumstances if the guest is unhappy I always send an email saying that they should book with us and we would give them a free upgrade to a suite level room.I would like to have the guest come back, to ensure them that this is a rare situation that they were in.I have been receiving awards from Wyndham for guest satisfaction, cleanliness and brand standard, and I do take my guest satisfaction seriously.I have been looking through all my emails to find the one that I would have send them offering them a free upgradeThanks***GM

They were great! Very professional, very polite and cleaned up after they finished

*** *** reservation was for night originally NOT nights.? *** *** paid for the room with her cc.? *** *** cc was refunded for nights that they did not stayed with us on 4-6-amount of $253.? We have Processed night refund today 5-9-amount
of$104.37.? ? It may take up to to business days or longer depending on cc company/bank policy for funds to be available to *** *** cc.? We have now done full refund for *** *** *** *** reservation which was for cheon 4-5-check-out was 4-8-

I called Expedia and also lodged a complaint against this business in hopes that they do not recommend this hotel anymoreI called and spoke with the manager or the owner of the Days InnHe offered no explanation as to why my card was charged almost months after the factI do believe that they
are suppose to sign agreements with the credit card companies on security and storage of credit card informationMy hopes are that the credit card ? company is notified that they are NOT following proper procedures and policiesI do firmly believe that they need to be investigated by the health department

We have tried to contact Guest via email and phone calls but they have not respondedWe had pest control people come and they did not find any bugsWe can contact bank to release hold but I need contact email or fax and to whose attention and his credit card informationIf he can provide those
things I can take care of that issueAgain we are sorry for the trouble is caused by this hold by bank

They stayed but did not pay for the roomit was noticed when the books were audited? I have send them the signed registration card showing that they stayed and as we did not receive payments we charged the cardthere is no refund as I have only charged what they owed us for staying with
usThanks***

I called the business and the man that I spoke to said they would cancel it and it is not my fault that they did not give me a cancellation number, it is there fault?

Reservation was cancelled upon request? No charges applied.?

There are several statements that are not trueThere were not millions and millions of mitesWe offered to clean all the gearThe customer would not accept thatHe told me to put everything in the garbageWe did not do that we put it in our storage area because the exterminator told us mites
can only live on birds with out a host body they die in hoursThere were at no time mites in the dinning or kitchen areaThe other coworker did find mites in his roomWe washed his clothes and he said there wasn't any problem and there was no more mitesWe have closed up all places that birds could get into the ductsWe were full and was the only room we had to move the guest into the first days and then that room was rented and the only other room available was a smoking roomI offered to get him into another room at a nice clean motel on Federal but he refusedWe did not charge the company for any of the rooms the gentleman occupiedThe company was satisfied with the arrangementThe boss of the company had gone on line and found out that the mites were not a problem to humans and was satisfied there was no reason to worry about contaminating any ones homes or propertyThis customer wanted us to get new coolers that were supposed to be contaminatedI have yet to picture how these tiny, ittsy bitsy bug could get the darn thing open in the first place and then to open the cans would really require magic powers.? The mite problem was confined to rooms which have all been taken care of and the birds have had to find a new home.The coworker that had the problems in his room didn't have any problem after we washed his clothes and the bugs were gone and he stayed in the room for the rest of the time the company was thereI did check several times to make sure there wasn't any more problems.The company still stays with us

Initial Business Response /* (1000, 11, 2015/12/09) */
I personally handled this case in the morning of the 10/11/2015. The individual came to telling us she noticed a towel that is dirty and they did not use it. The guest checked in 5:00 pm on the 10th. The guest complained that the room smelled...

the same day, unfortunately we had no other rooms available to be able to move her. We have our rooms inspected on a daily schedule prior to any check ins. The room did not have a smell prior. My clerk was able to give a can of air fresher to try and help it. When the guest complained about the towel the next morning, she complained that the room smelled. As I was busy the night before we had no rooms ready that early in the morning. We had one no show, so I went ahead and gave her the same 2 queen bed room, she thought it was to small. I tried to please the guest in every which way. We finally had someone check out right across the hallway and I had my housekeepers clean it immediately. I moved her over and asked if she was ok with that and she stated all was well. I know the guest is always right when it comes in certain industries, but we did our best and accommodated the best we could. The day of check out, she did not say she wanted money back. I counted more guest then was on the check in and we could have charged a lot more. I am not willing to give 100%, I will give 15% back. If she agrees to this, please contact me.
Thank You
Initial Consumer Rebuttal /* (3000, 13, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find 15% to be unacceptable considering I paid 100% to stay in a room that was not up to par. The room had a horrible odor and dirty towels. The staff did not go above and beyond to try to accommodate me which is why I had to seek management. I've never stayed at a hotel that didn't have CLEAN TOWELS its a hotel that's your business and job. As stated in my initial complaint I had other family members staying in the hotel who traveled from multiple locations in different rooms, which was my main reason for not relocating and finding another hotel. So you may have seen multiple children and adults but they were not assigned to my room . Again I find the 15% unacceptable I will like 100% for my initial first night like I stated before the odor was horrible I had to open the window which caused my baby to get sick from the cool air . I'm willing to accept 15% for the 2nd night stay but the 100% stays in effect for the first night. The other guest/family members could also send in complaints to prove the odor the room had if that's what it takes .

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Dasy Inn property in Seaside Heights, NJ.     We apologize that the property did...

not meet the guest's expectations of our brand's high standard of guest service.  It looks like the property did refund the guest in full on November 13th.   If you need any more information on this matter, please the property directly. Tell us why here...

Hello [redacted]     Thank you for contacting Days Inn Customer Care regarding Priscilla Patterson's reservation. I would be happy to assist you further but I need a little more information to help.   Please provide the the property address, including city and...

state.   I look forward to assisting the guest with her concern.   Best Regards,   Mary B. Liaison, Customer Care Phone: [redacted]
[redacted]

This is the exact run around I kept getting. Not sure what else I can do.. :-(. They scammed me out of an extra $45 bucks. A $45 dollars that I as a middle class citizen needed. I don't get how a company can get away with this, not just from me but the others in which they do this too. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

She booked on [redacted]) and selected prepaid rates so of course [redacted] billed her card right away. She made one reservation, then cancelled it with enough time that we have collected no penalty. (this is important as this is the one she is disputing, but again we have collected nothing...

for the cancelled reservation) She then made a 2nd reservation for less days, and then No Showed for it, so we have collected the one night penalty (again we have not billed her card directly, but have charged [redacted]'s virtual card).  (Note that there was some agent error on the charges that have been corrected, however this was done to the [redacted] virtual card only) I am willing to contact [redacted] and/or respond on the Revdex.com website, and/or contact the guest if you would like me to, however I felt that this is something you may want to do so I am giving you the details of the situation. Please let me know if there is anything else you would like me to do. Thank you

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by *. [redacted] at the Days Inn property in Bend, OR.     We apologize that the property did not meet...

the guest's expectations of our brand's high standard of guest service.  Customer Care has sent an email offering 6,000 Wyndham rewards points as a goodwill gesture for your experience. Please advise if this is an acceptable resolution.   Thank you!

Complaint: [redacted]
I am rejecting this response because:
The response was inaccurate. I was offered a smoking room with a child with health issues. I was not offered another hotel until after I called the police. I called the police after I was being refused a refund. The lady at the front desk even discussed how she was embarrassed at how dirty the place has become. She further explained that the room was most likely infested with bugs due to smokers leaving the windows (with no screens) open. The lady at the front desk informed me that a new cleaning crew recently took over and obviously weren't doing their job right. I am disgusted with the lies in response to my complaint. Someone really needs to look into this business as I am sure there are plenty more complaints. 
Regards,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Martinsburg, WV.   Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [redacted]care.customercare@[redacted].com.   Thank you,   Jazmine M.

To whom it may concern,      Mrs [redacted]'s vehicle has been repaired, We have done everything in power to ensure the repairs were timely and of the highest quality, conforming to the manufactures guidelines. During the repairs a rental car was given to Mrs [redacted] at...

no charge to her. We will always be here for her vehicle's mechanical or maintenance needs.      Please let me know if there is anything I can do to help!   Aloha,Jerry

The customer purchased their hotel stay through Expedia.com.  They did not book and purchase directly through us.  They did go in the room for 30 minutes and then demanded a refund.  It was their choice not to stay.  We refuse to give them a refund.  No one else had any type...

of complaint as they have alleged on the same date.  For us, this is a non-refundable reservation.  They need to pursue a refund from Expedia.com.