Days Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would also like to state that the General Manager who helped to acknowledge the situation was very accommodating and understanding.  He handled the situation professionally and was efficient in offering a solution/accommodation to minimize any further stress. 
Sincerely,
[redacted]

The vehicle can be brought back to be reinspected. There is no need to replace the tire, possibly the tire sensor is malfunctioning. We will check it at no charge. We are able to check Monday thru Friday between the hours of 8:00AM to 3:00PM. Please let me know when you can make it. As a...

goodwill gesture. If the Pressure sensor is found faulty we will replace it at no expense to you.  Aloha; Jerry

Complaint: [redacted]
I am rejecting this response because: I want my refund the room was dirty and no water 
Regards,
[redacted]

Our company honored a full refund to Ms.[redacted] on April 7th,2017. This room is a smoking room and likely smelled of smoke. Our company had  the room inspected by the City of Columbia, with no noted concerns or repairs needed.

To the Revdex.com.                                                                    April/ 1 /2016This is the letter...

I will send.Please be advice. I dispute liability for  Ms. [redacted]. However I am willing to resolve this disputed claim by the payment from me to this customers of her request of the amount of $ 321.56 dlls, in exchange for a signed and dated general release of any an all claims by Ms. [redacted], against me or my company Delgado Wrought Iron.And an agreement by Ms. [redacted], that she will jot contact me by phone, in person or any other manner from this date foward.I make this offer of settlement, because I wish to continue my good standing with the Revdex.com.J [redacted] S[redacted] -———————.

Initial Business Response /* (1000, 5, 2017/08/07) */
I am attaching to this case the original agreement to provide insurance as well as 3 letters mail directly to Mr. [redacted]. The first dated December 16, 2016 reminding him exactly what was needed. The second letter stated that he did not have the...

correct coverage and again outlined exactly what was needed. The third letter and final letter, again, outlined the type of coverage needed. Mr. [redacted] still did not get acceptable insurance for several months after these letters were issued. He was notified a total of 4 times of the coverage that was required and of the consequences should proper coverage not be obtained. General Credit Union will not reverse the cost of the policy we were forced to place on his loan. Nor will we pay for the repossession expenses that resulted from multiple missed payments.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  my refund request of $96.04 was declined by Days Inn Camp Springs Andrews AFB.  In the complaint letter the Days inn representative states blames me for not immediately notifying them of the room condition.  As stated, in my first complaint, I had a long check in time at Days Inn and had was running late to attend a wedding- so there was not time to inform staff.  The Days inn representative also states that they checked the room and found the drain functioning properly.  I've attached a pdf file of pictures from the room to this response.  The pictures clearly show the latch mechanism in the down position and a clogged tub of water.  Please pay close attention to the stained microwave stand and cardboard support underneath it in the pictures also.  In addition to the pictures of the missing bathroom tiles, pictures of the ripped and dilapidated light fixtures.  The Days Inn representative states that I failed to notify staff at check out; however, in addition to a prolonged check in,  I also had a prolonged check out.  And the hotel guests in front of me also complained of their room also.  Lastly, the representative states that no one else complained about the room.  Most statistics will show that for every 1 person that complains 26 others feel the same way.  In addition, there are many different ways to complain, some less non-confrontational than others- and I chose this route.   I am requesting a full refund of $96.04.
Regards,
[redacted]

RE:CASE #[redacted]In regard to Mr. C[redacted]'s vehicle, ie: his oil leak concern,I did meet with Mr.C[redacted] and did identifyoil collection underthe bell housing. We did have a technicianclean all excessoil off of the engine,add engine oil dye and had the technician roadtest the vehicle, fromthe...

dealership to the [redacted]Shopping center and back.We recheckedthe vehicle with an ultra violet black light and no leak was found.Mr. C[redacted] and I agreed thathe would drive thevehicle for about a week and return to recheck the exact location of the suspectedoil leak. At no time was there any'' stop leak" put into Mr. C[redacted]'s engine.Perhaps the sediment he sees in his oil is a result of the" [redacted]" he asked us to addto his engine, so we did that at his direction.We would be glad to re-inspect the engine again to determine if indeedthere is an oil leak.Should you have any other questions you can call me directly.Sincerely,Jerry R.

I will send the money and a release on a month from this date.

Response:Dear Revdex.com, In response to the complaint from [redacted], this is the details of the visit: The guest checked into the hotel at 3PM on the date of arrival. The guest returned to the front desk at night with the complaint of hot water. Guest was offered a different room, as well as...

move to another similar class hotel closer to the beach. Guest refused both options and then called the police. The police and code enforcement both agreed that the guest should be charged for the use of the room for the first night and requested the hotel refund the remaining three nights as the guest wanted to leave. Hotel GM agreed to this as it is the most fair in this situation. As such the amount of $130 was charged only for the first night and the hotel refunded the remaining three nights in full. Guest complaints about the room being disgusting are unclear as the housekeeping team work very hard to host clean, comfortable stays for our guests.

To whom it may concern,To whom it may concern,         I apologize for the delay in repairs. I want to clarify [redacted] left a voice mail Monday afternoon about the delay. We should have updated you with the estimate Tuesday AM. Since then the...

estimate has been given to you. We will do everything possible to expedite the repairs of your vehicle. Mahalo, Jerry

Complaint: [redacted]
I am rejecting this response because: we tried to resolve this directly with the property and were unsuccessful.
Sincerely,
* [redacted]

Good Afternoon, This guest has been refunded and it was taken care of. Thank You

Company states: The customer must of dyed her hair or something and ruined a few towels. We do make customers sign any property that the customer stained or ruins we do charge. The main charge is the pet fee. She did not say that she had a pet with us. We have pet friendly and non pet friendly room....

We say it is a $100 each day. What happened in this case was that she said no and when we came in. We can see that the dog did business on the towels and hair all over the towels. What we had to do is deep clean the room. There are some guests that are very sensitive to pet dander. What we do is take pictures also. There was pet hair everywhere along with many ruined towels. I have pictures and her signatures of the disclosures.

Upon to the respond that we provided previously on the letter June 17, 2016, I would like to add that this reservation made by [redacted] was a third party reservatlon which we do not have access to his payment which he directly paid to them. Due to the circumstances we are going back and forth with the case; however I would like to offer [redacted] one complimentary night at our property if he chooses to return here. Please do let me know.Thank you.

Complaint: [redacted]
As we stated in our complaint we do not want rewards points.  We were already offered rewards points.  We want a refund.  The room was not safe and someone walked into our room without knocking or identifying herself.
Sincerely,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear [redacted],   Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Bend, OR.   We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has offered to resolve the situation with the guest by placing 6,000 Wyndham Rewards point into their account as a gesture of goodwill.   In reviewing the update provided, we understand that the guest is requesting a refund.  Please advise the guest that they will need to communicate directly with the property regarding this request.   Please find below the contact information for the owner/operator of the property:   Kevin F[redacted] 849 NorthEast Third St Bend, OR 97701 (541) 383-3776   If you need any more information on this matter, please contact me directly at [email protected].   Best Regards,   Mary B. Liaison, Customer Care Wyndham Hotel Group Phone: 888.675.3379 Fax: 888.565.7707

Date: 09/26/16Case ID[redacted]Amount: $72.2424, Big Boom RoadQueensbury, NY-12804Ph-[redacted]Fax-518 793 0727The customer name is [redacted] made a reservation on Sep 12th-2016 at 9.40pm through [redacted] for Days Inn in Queenbury, NY for the day of arrival on Sep22nd for 3...

nights.Confirmation No:[redacted] Rate is Thus-$ 72.24, Fri-$93.49, Sat-$135.99 +taxNow the day of arrival [redacted] did not show up or did not call to cancel so theroom was guarantee with credit card so room was hold for all 3 night. So chargeapplied for no cancel/ No show for $72.24 for 1" night. If [redacted] canceled hisreservation he suppose to have cancellation No. if he have cancellation No. thanpossible for refund but [redacted] did not cancel.So charge apply for No-Show /No cancel for total $72.24 .Here is a all email proof that [redacted] made a reservation through[redacted] with Name, address, Ph No. Credit card info. Reservation with PMS record,Corporate Record, Copy from Days Inn.[redacted] has still have record for reservation & no showcharge/applicable cancellation cost clearly shows of $301.72 because thisreservation was non cancel/advance purchase. Property charged him for$72.24 only.If any questions feel free call usManagment

Our owner doesn't speak to guests due to the limited amount of time he is here.  Even if he did speak to our guests pertaining to maintenance issues, he would NEVER say "pull the plug or find a new hotel."  All room issues that were brought to our attention were addressed and fixed in the...

same business day.  Issues regarding bedside lamps were never brought to our attention.Due to other issues with this guest, they were asked to vacate the property.  All nights that were paid for by their landlord were used and they were informed that we could not extend this guest.  At checkout, Miss [redacted] chucked her keys at my front desk agent that was on duty.  No refunds will be issued.If you need more information, please respond via the email and I will provide what is asked for.Sincerely,[redacted]General Manager

Aloha,I Bobby W[redacted] has contacted [redacted] about the issue with the Jeep [redacted] and is going to coordinate a way to get his vehicle to our service department. I emailed him my direct contact information to assist with coordinating this, especially since he is currently out of...

country. Bobby W[redacted]General Sales Manager Windward Auto Sales[redacted]