Days Inn

Professional and courteous service

Mark F*, service rep for Ben Franklin Plumbing (Chandler, AZ), was
professional and personable He arrived during the time window I asked for, did all the needed work plus additional requests with no fuss or mess, and educated me on some options I could consider for the future in dealing with water quality This is the third time I've used Ben Franklin
and they are the best

Initial Business Response /* (1000, 15, 2016/07/25) */
On behalf of the carrier, I apologize for the delay in deliveryI understand the shipment has been loaded and the customer is working with Customer Service for reimbursement of the expenses incurred due to the delayAll eligible receipts
should be submitted to Customer Service
Initial Consumer Rebuttal /* (3000, 17, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date, Allied has still not agreed to reimburse us for our expensesWe offered to pay the contractual amount minus our expenses, but they only want to reimburse us for a small portion of these expenses
Last week, they asked for us to submit our receipts and we compliedTo make matters worse, however, they are now threatening to make the men who actually ended up completing the move for them, pay for this bill since we've refused to pay the bill until we're reimbursedWe spoke to the men who moved us who were outstanding and to their bossTheir boss has been extremely supportive to us and has encouraged us to seek our full reimbursementThis act of holding the very men who did their job and fulfilled the contract as responsible is both unconscionable and fraudulent
We are still waiting to hear back from Belmont or Allied about their reimbursing us for our expenses so we can close this matter
Final Consumer Response /* (4200, 21, 2016/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date, Allied has still not agreed to reimburse us for our expenses plus compensation for the inconvenience and discomfort of this breech of contractWe offered to pay the contractual amount minus our expenses and something for our inconvenience, but they only want to reimburse us for a small portion of our expenses and nothing for inconvenience
Last week, they asked for us to submit our receipts and we compliedTo make matters worse, however, they are now threatening to make the men who actually ended up completing the move for them, pay for this bill since we've refused to pay the bill until we're reimbursedWe spoke to the men who moved us who were outstanding and to their bossTheir boss has been extremely supportive to us and has encouraged us to seek our full reimbursementThis act of holding the very men who did their job and fulfilled the contract as responsible is both unconscionable and fraudulent
We are still waiting to hear back from Belmont or Allied about their reimbursing us for our expenses so we can close this matter
Final Business Response /* (4000, 23, 2016/07/29) */
An email was sent to the customer on July outlining the delay compensation authorizationThe total was *** Because a balance due appeared, the delay compensation was applied to the outstanding chargesPer Item of the carrier's tariff, delay compensation is limitedThe customer's request for discomfort and inconvenience was declined

very efficient and neat, they know what they were doing It was a pleasure to do business with Benjamin Franklin plumbing Mark was very knowledgeable about what had to be done and the price of the service was reasonable, we couldn't have done it ourselves

Company employees were very professional and service technician was on timeExplained thoroughly the diagnosis and completed the job as explained
No surprisesWould recommend

On 06/05/I hired this company to replace a garbage disposal I had many concerns with the behavior of the plumber who came into my house as well as the price, which with research, I found to be extremely high I left a negative review on 6/5/and MrMike S*** contacted me on 6/7/to discuss my concerns
MrS*** told me he took my concerns very seriously and would speak to the plumber and look into the billing as he did not have my invoice at that time MrS*** told me he would provide an itemized list of what I was charged for as the invoice I had only listed the total for the job MrS*** told me he would follwith me on 6/8/or 6/11/at the absolute latest On 6/14/I had still not heard back from anyone from the company I called and spoke to a receptionist who stated she would hand deliver a message to MrS*** to return my call
On 6/19/I had still not heard from the company At this point I felt the company was trying to avoid me I

Complaint: ***
I am rejecting this response because:
So sorry it took me so long to send this emailI never received a phone call from the owner of the Days Inn in Seaside Heights New JerseyThe case was closed so if we could get this re-opened then that would be awesomeThank you so much!
Regards,
*** ***

She booked on *** (***) and selected prepaid rates so of course *** billed her card right awayShe made one reservation, then cancelled it with enough time that we have collected no penalty(this is important as this is the one she is disputing, but again we have collected nothing
for the cancelled reservation) She then made a 2nd reservation for less days, and then No Showed for it, so we have collected the one night penalty (again we have not billed her card directly, but have charged ***'s virtual card). (Note that there was some agent error on the charges that have been corrected, however this was done to the *** virtual card only) I am willing to contact *** and/or respond on the Revdex.com website, and/or contact the guest if you would like me to, however I felt that this is something you may want to do so I am giving you the details of the situationPlease let me know if there is anything else you would like me to doThank you

Initial Business Response /* (1000, 7, 2015/06/29) */
Contact Name and Title: Legal Transactional Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@sirva.com
Thank you for permitting our review to the complaint filed, Revdex.com Case XXXXXXXXPursuant to the narrative by Mr*** *** our
"Transferee", we have found several concerns
This matter has been researched with all relevant persons showing a pattern of diligence noted throughout Mr***'s file
As per the internal record, we could not find support for the following claims:
1.Poor customer service / Poor response to issues: From initiation noted in our system on 2/9/to the conclusion of the home purchase and final move through 5/5/15, Mr*** reached out with customer calls to various persons handling his relocationRelocations normally engage numerous departments and with multiple personnel involved at various pointsThe email record shows a continual communication between Mr*** with at least one member of his assigned "team" throughoutCustomarily, communication by Mr*** to a SIRVA member was responded to in some format within - hrsusually via phone or emailFurther where questions were being asked, we found considerable communications between departments monitoring this moveIn addition and because the Transferee had several concerns, SIRVA Management had also been contacted to ensure monitoring, that all Transferee questions were being addressed, and where Mgt thereafter continually checked on this program as it progressed through the system, solely to ensure Mr***'s needs were being metOn 2/9/15, Mr*** was assigned a personal consultant who reached out via emailThis consultant then contacted the moving goods vendor on 2/11/to alert them of Mr***'s pending move and to ensure the movers reach out to discuss preliminary estimates with Mr*** well in advanceOn this same day, the Relocation consultant was also in communication with Mr***, regarding pending contact from SIRVA MortgageThis email also inquired with Mr*** if (3) scheduled realty agents had contacted him, regarding his selectionThis agent selection occurredOn 2/18/15, Mr*** wished to change realtors, as he did not feel the first assigned agent was doing enough to secure a suitable property and a Seller-accepted offerWithin this approximate (9) day period at this point from initiation to 2/18/15, it is not common to successfully find a suitable property and to secure a binding contract offer in such a short timeHowever as per Mr***'s preference, a new second agent was assigned on 2/20/On or about 2/19/15, the moving company contacted Mr*** to review the moveSIRVA's consultant continued to check on Mr***A suitable home was located and a successful contract offer was placed on or about 3/25/This pattern of responses, internal management, upper management monitoring behind the scenes, and all apparent due diligence continued through closingWe do find Mr*** was understandably and regrettably distressed with the home search and purchase, with relocation to a new area, and with packing and movingHowever we cannot agree that customer service to our Transferee can be characterized as poor during this stressful time, and all efforts to work through questions, needs, and response times by all SIRVA personnel, show an internal record of being prompt, consistent and diligent
2.Misleading practices: Loan practices through SIRVA Mortgage are highly regulatedThe complaint that the estimated closing costs some weeks earlier resulted in a higher final figure, is correctHowever, it would be an incorrect assessment to claim that this was due to misleading lending practices and at all times, the documentation provided to Mr*** was characterized as estimated closing costs onlyThe difference in closing costs between the final and estimated costs, documented $higher than what was estimated several weeks earlier around 3/19/There was an initial disclosure on or about 2/18/15, and a secondary disclosure package later sent on 3/6/On or about 3/19/15, closing costs were again estimatedIt is well understood by all Purchasers that early closing costs can only be assumed to be an estimateEstimates can only be calculated to the best of current knowledge and figures at that point in timeMore significantly, any number of variables can potentially alter the final figure some weeks/months later, that either cannot always be known up front, or accurately calculated to the day of closingWe find the initial explanation of final fees by the closing office was not acceptable to Mr***The complaint escalated to SIRVA Mortgage Closing Lead Mgt, who contacted our Transferee personally, and again explained to Mr*** how and why this happensAll figures were broken down, and reviewed with great detailAgain, estimates are always clearly noted in writing as good faith estimates and cannot be presumed to be final until a conclusive closing statement is determined shortly before actual close dateWhere such figures must fully balance out, to overcharge would be highly problematicAs a courtesy, $was waived, as an offset credit to Mr***'s total closing costs, which entailed application, underwriting, and a tax service fees to the BuyerWhile we do understand our Transferee did not agree with Management's review, the file can show there have been no deceptive/questionable lending practices
Regarding treating Mr***'s spouse as a 'second class citizen', this is an unfortunate comment which we cannot address in any educated mannerWe do not operate under discriminatory practices whether direct or implied, nor would we tolerate inappropriate behavior from SIRVA personnel or from our vendorsWithout being present at the home, where this behavior allegedly occurred, we cannot review this matter absent supporting documentation
Addressing now, the relocation consultant originally assigned to Mr***: This consultant did in fact go on maternity leave, and we have internal documentation showing the file was very clearly handed off to another consultant to manageWe understand from internal review that Mr*** was upset that his new consultant did not immediately know all past history of his file some months after initiation, and that his original consultant was no longer in officeThe secondary experienced consultant attended to Mr***'s file with care, and we could not avoid the original consultant's need for her maternity absenceCommunication and management continued and was not dropped, as characterizedThe new consultant showed ample documentation of her care and efforts, and responsibly reached out to management to assist with fulfilling Mr***'s requestsAs a company working globally, no family is left without dedicated support, together with the support of several departments
Now concerning the packing and moving vendors overcharging: This issue occurred in the fieldWe obtained the movers packing file for our review pertaining to the complaint detailsThis move came in less $4,than the original estimated cost $4,quoted to Mr***, with fewer boxes used than estimatedThe move did not cost Mr*** more money, as notedWe spoke directly with the general manager of the retained moving companyThis particular issue arose contemporaneously with the move and was discussed in May as between Mr*** and the moving company directlyInitially, Mr*** wished to limit his moving cost and upon arrival at the home, moving personnel found a number of boxes had been pre-packed by the ***'s, with the majority of goods packed by the moversHere, the dish boxes did have towels/paper used in the packingHowever, the moving manager interviewed did not accept the claim that dish boxes were used solely for non-breakablesIt was noted that towels and paper were used as cushions to keep certain items stationary and protected from breakageIt was also stated by move management, that all boxes were packed according to industry standards, and fewer boxes than anticipated were ultimately usedThe moving company documented that in May when the complaint was known, the company made several attempts to offer Mr*** $as a courtesyMr*** did not respond to the movers, and their offer was not acceptedWith management involved to ensure that every concern was being promptly addressed, we cannot find, nor agree therefore, that there was any lapse in customer service
Having said this, while we did not find supporting evidence that this complaint was accurate please note, we do not intend to diminish Mr***'s distress in any wayOur families are principally important to us and any dissatisfaction requires a thorough review
In this light, we sincerely regret and do apologize to Mr*** and to his family for any upset during this move
Thank you-
OFFER:

Dear Conciliation Department: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property located in Cave City, KY. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experienceYou can count on our team to help resolve Mr***’s concerns We apologize that the property did not meet Mr***’s expectations of Days Inn’s high standard of guest service. The General Manager has resolved the situation with Mr*** via a full refund If you need any more information on this matter, please contact me directly at *** Regards, *** *** Specialist, Customer Care Wyndham Hotel Group Phone: ***

A tech serviced my home todayHe did a great job on the water heater flush and checked out a drip from my faucetHe was kind and told me to contact the manufacturer about the drip as it is likely to do with thatHe was respectful and quick but explained everything so I felt comfortableAll around great job

I always call Benjamin Franklin PlumbingThey are always prompt, professional and polite

Good Afternoon, At Nestfinders, we pride ourselves on having our properties in moready condition This property has a home warranty for appliances The work orders were turned into the warranty company immediately upon finding out that the appliances were not working properly
They schedule an inspection with their vendor, which took several days After the initial inspection and diagnoses, the dishwasher needed to be replaced A new dishwasher was ordered through the warranty company, delivery was scheduled for several days later Upon delivery, it was found that the water valve under the sink was faulty and needed to be replaced, so the installation technicians were unable to install the dishwasher without causing major water damage to the cabinets We immediately dispatched a plumber to repair the faulty water valve the very next day, and rescheduled the dishwasher for delivery and installation. The washing machine was purchased, on back order, and delivered Upon delivery, something mechanical with the washing machine occurred perhaps in transit or the delivery process The appliance company's process is to send a technician to repair and if he is unable to repair, deliver a new washer the following day This has all been scheduled for 8/29, today, the day immediately following delivery A new machine will be delivered 8/30/if the technician is unable to repair the issue. Home warranty companies have a process for each appliance and designated technicians depending on the brand of said appliance The original purchase of the washing machine and dryer were on back order for delivery, causing the original delay We are diligently working with the vendors, the home warranty company, and the owner to remedy this issue We have also agreed to compensate the renter for the inconvenience caused by these items with a concession on their account. An update will be posted once the appliance is repaired or new one scheduled for delivery.Thank you, *** ***Nestfinders Property Management

Initial Business Response /* (1000, 14, 2017/11/15) */
We are very sorry for the damages which have occurred to the customer's itemsWe are not certain why the customer is stating that nothing has been done on their claimA furniture damage specialist has examined the items and they are
undergoing repairsTo date we have paid out in excess of $to the customer for damaged items which cannot be repairedRepair is the carrier's first option in any claim actionWe will bring their claim to a close as quickly as possible
Initial Consumer Rebuttal /* (3000, 16, 2017/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time the complaint was initiated, there had been no action on missing item claim, filed a month before
A furniture specialist came to our house on Nov 2nd to assess damageIt is now Nov 15th and we gave had no action from Allied/ SirvaThere are absolutely no on going repairsClaim still openNo updates
The 8k payment stated above is a recent updateTo this day, only one portion has been received (end of last week)The other portion is not yet receivedFurthermore, said company is using checks, not transfers like during our assignment for reimbursements, adding more delays in reimbursement actually arriving in our account

The customer name is *** *** made a reservation Days Inn in Queen bury,NY for the day of arrival on July 2"j for nights.confirmation No*** Rate is-$ Incl Tax Now the day of arrival *** *** did show up & went in the room & somehow Quality of the room does not match with her standard so end up she like to checkout with out any charge So charge does not apply for her reservation.But some how our auditor got a discrepancy/missing payments & end up charged her card on Oct-but already was refunded on Oct 21-of $271.77If any questions feel free call us

Appreciated that they made good on a promise

An accident caused us to have the water turned off in the entire houseThe response from Benjamin Franklin Plumbing was immediate and effectiveJunior R*** was professional and personableI felt like he was my friend

Guest was informed that we do not allow birthday parties and when they went into their room they infact were having a birthday party and the kids were jumping and running so hard that we had to have lights replace. I spoke with the guest several time, asking them to please have the kids stop
running and jumping as other guest were complaining. Guest stated they could not stop them and I was being anal. Guest left on their on choice- we just asked them to please control the children. There will be no refund given

Unprofessional managementI ordered food and after I got it, there were missing sides and sauces (coleslaw and spicy flavor sauce)I called to inform them and , the manager literally argued about how I was wrongAfter he asked what do I want now, I mentioned I'd like this corrected and deliveredIt was my son's order who they got it wrongAnd thanks to them, he will go hungry until we go homeMy place of job has no halal food, and as a Muslim, I expected them to understand the importance of rectifying thisI paid extra for items I did not receive and extra for delivery through Ubereatsliterally lied about packing it properlyThen, he said to call an Uber to send there for him to provide what's missingAs a long term consumer of Al Bashas, I felt their solution to handle it was very unprofessional and poorly doneWhy should place an order through Uber or Uber eats to have them resend me my correct orderI would have to pay moreI mentioned for them to do it and he refused

Complaint: ***
I am rejecting this response because:20% percent off is not worth it after being treated as I was that’s a slap in my face
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]