CVS Pharmacy

In order to properly investigate your concerns, we are in need of additional information Please provide us with the following information: Member ID number, Date of Birth, and the medication in question

Revdex.com:I was contacted by phone yesterday, and appreciate the quick responseThe person I spoke with was very nice and apologeticI agree with the outcome at this point, and my refund is in process Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not have VM, so CVS is lying when it states that a "Voice mail had to be left with a follow up phone number for her to conact.3:pmPrescription was filled at [redacted] with no problemScanned my supplemantal card, and no co-payment was due

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with the Pre-Paid Vanilla Gift Cards At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that our Gift Card research department investigated this concernWe have been notified that we are unable to deactivate and replace one of the cards, while the other card is being addressed by the [redacted] fraud departmentOnce [redacted] beings their investigation, we are unable to provide further assistanceIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number 7366708.Thank you, [redacted]

Good Afternoon Ms***, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her online canvas photo orderAt CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providingcustomers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at [redacted] ) option and reference incident number [redacted] .Regards,***Senior Customer Relations Representative

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problem she had when contacting our ExtraCare DepartmentAt CVS, our goal is to make our customers’ shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct actionA member of our Customer Relations Team has spoken with Ms [redacted] to apologize for her experience and resolve the concern by issuing the ExtraBuck Coupon to Ms [redacted] ’s accountIn addition, a new set of ExtraCare cards will be mailed to Ms [redacted] directlyMs [redacted] was satisfied with the follow up and resolutionIf we can be of further assistance, Ms [redacted] may also reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] Regards, [redacted] Customer Relations

We do not dispute this claimWe did agree to take care of the items our customer mentionsWhen I last spoke to the customer it was over the Christmas holiday and we were running on skeleton crew at the timeI did tell the customer that I would get with our guys and get it taken care ofI did
forward the message on to the construction office and assumed it would be scheduled and work completed when everyone was back after the first of the yearI did not follow up and should haveI just assumed that it had been taken care of since I did not hear anything further from our customerI will contact our customer and schedule a time to get these items completed

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went to Mr *** in in good faith that he could help me with my tax issues...his ad in the phone book says that is what he does..and when I went to talk to him he should that he could help..other wise I would have never payed him the $That is a lot of money to change nothing..instead all he did was take my money..nothing has changed in my status..I feel he lead me to believe that he could take care of this only to just take my money.I just don't know what to do ...I feel he should not be able to do the same to other people..take your money and do nothing...please help me

I have reached out to the customerWe feel this is well out of warranty, as we previously stated, but we are willing to attempt to provide some materials that may help resolve the customer's problemWe are waiting to hear back from the customer to proceed forward, but we are offering to sent out
some toufinish
Email sent to customer:
*** ***,
I recently received your claim
submitted through the Revdex.comPlease
let me apologize for the difficulties and inconvenience you experienced with
your *** *** Bedroom setI wanted to inform you of our efforts to
examine and find solutions for the problem you are experiencingI am currently
still working on our options, but I should have a definite response next week
Please understand the vast majority of manufacturer’s defect manifest within
the first year or so of use, hence the limitations described in our warranty
Furniture and finish, like many other things, do age with time and this aging
may result in changes and variances in the colorwear and tear of furniture
also takes its toll on furnitureWe try to provide parts and tousupplies
as long as possible, but as product is discontinued from our line it becomes
more and more challenging to maintain stock and supplies to support older
productThe *** *** was discontinued starting in and the last few
items were removed from the line in Our stocking levels are influenced by
the demand for replacement parts, for example we did notice a significant
problem with the *** *** pulls and still have stock remaining on these
pulls, but as there was not a significant issue with the knobs, our stock is
depleted and we would be unable to acquire more knobs at this time
Likewise with the finish of this
collection, we did not have finish issues of note with this product and do not
have any finish availableI am currently asking for this finish to be
recreated that we may send out a touch up kit to assist with your finish
issuesNow, there are many challenges faced with doing this, first we might
not be able to re-create an exact match as we do not have a sample to
referenceWe could either attempt to match it as best we can with similar
finish and photos, this is the quickest resolution, but also leaves the
greatest room for mismatch and dissatisfactionWe recommend that you send us a
small sample, for example a drawer, that we can use to matchThen we could
more accurately recreate a toufinish and would send this out to you at no
costPlease understand that due to the time that you have had the furniture
and the time that it has been discontinued that this is already above and
beyond our warranty limitations, and we would not be able to offer more
assistance than this in this case
Please advise which course of
action you would most prefer and I will work on the other arrangementsOnce
again, I apologize that you have found our product dis-satisfactory and I hope
that we work to a mutually satisfactory solutionIf you have any questions or comments
regarding this matter, please feel free to discuss it with me at *** or
call me ###-###-####
Yours
in service,
***
***
Hooker
Furniture Corporation
Customer
Care Lead
###-###-####

Complaint: ***
I am rejecting this response because:
Well technically I did finally receive the title and yes I did drive it miles prior, which means nothing because what I’ve since learned is that when you disconnect the battery to most any car ,you have to drive it miles before the computer resets and the check engine lights come back onThis truck was a Lemmon and he new it My advice to anyone would be do not waste your money with this dealership and if you do, drive the vehicle miles firstI waisted my fathers life insurance money on this .
Sincerely,
*** ***

Good morning,We are in receipt of the rejection and have forwarded the comments to our stained concrete flooring vendor to give him the opportunity to respond to the commentsWe will need to speak with him before we can respond to the rejectionI would also like to let you know that we are leaving in the morning to go out of town and will not be back until MondayI will respond on Monday. Thank you, *** ***

When he bought the vehicle it was in working condition when purchasedHe drove the vehicle for miles before he purchased itIf there were any pre-existing issues with the vehicle, he would have been aware and brought it to our attentionHe did notAs far as the title, the address that he put
on the application was the incorrect addressWe have proof that we mailed it to him immediatelyWe had confirmation that it made it to the destinationHe stated he didn’t get it, it was sent back to us, and we re-mailed it back out to the address he correctedWe do not have a voicemail on the line, so he could not have left messagesHe has received the title and everything at this point is resolved

Complaint: [redacted]
I am rejecting this response because: When the original contract was set up to do the stained concrete, there was only one option of stained concrete presented to us at that time. We specifically asked for it to be an "Acid wash" and was verbally denied this in a response from the builder's contractor saying "The stain that will be done is just like an acid wash." Also at the time, we verbally asked the question to the builder about the "maintenance and upkeep" of the floor, and were told that the floors needed to be re-waxed annually and cleaned with soap and water regularly, which we found no problems with since we wanted the stained concrete. We followed the instructions by the builder, but we had to re-wax several times within the first six months. We did not ask for the "cheapest option" as mentioned, we wanted quality stained concrete for the overall look and low-maintenance performance that stained concrete is known for, and the builder had only this one particular option available for their stained concrete homes. What we ended up with is "painted" concrete that is not even sealed as in a normal stained concrete job is done.We are not looking for just "money" from the builder. We specifically asked the builder's stained concrete floor contractor what needed to be done to fix the problem we were having about it not holding up. The contractor told us that the builder told them to do the cheapest treatment and that is what he did. The contractor also said that the concrete was not what it should be to have quality stained concrete, that is why the stained kept coming up from the floor. The contractor then told us that he would need to charge us an additional $3,000 if we wanted the floor, and I quote, "to be done correctly." I did contact the builder about this conversation and the situation, and got little to no response.In further investigation through talking with many flooring contractors in the area, many of which have worked with this builder, the one thing that constantly comes up is the lack of durability with this builder's concrete floors. If we do not gain any compensation from this Revdex.com complaint, we will be fine. BUT we feel that the Revdex.com should be notified that their A+ rating should be strictly looked at with this builder, and future customers need to know that even though the builder says that 100% is covered in their warranty, in fact, many things that we have had issues with are labeled as "homeowner issues" by the builder when those problems are brought up to them. This is our third new home and no other builder denied as many warranty issues as this builder has and continues to do. Regards,
[redacted]

We offer a variety of stained concrete, tile, wood, and carpet for flooring options. This particular stained concrete is the option the clients chose. It is not an acid wash and we did not ever say that it would be an acid wash. We did arrange for the clients to meet with our floor contractor to discuss the look they were trying to achieve and they made their selection based on information and samples discussed at that meeting. Our floor contractor also never said that it would be an acid wash (please see attached communication from the floor contractor). we did ask our floor contractor what he would charge to do an acid wash concrete flooring but the clients did not want to pay that amount. The care of this flooring does require cleaning with mild soap and water and waxing as needed based on the level of shine desired for the flooring by the clients. Our stained concrete flooring contractor is his own business man and how he communicates with clients after they move into their homes in regard to add on sales is at his discretion. We have made numerous attempts to resolve this issue with the clients and do not seem to be able to make them happy. We do stand behind our warranty but normal wear and tear is not a warrantable item. Homeowners do have a responsibility to maintain their homes once they take ownership of the home.

April 18, 2016   To Whom It May Concern:                 In regards to the complaint about stained concrete floors at the [redacted] residence at 15 Honeysuckle in Wimberley, Texas.  The [redacted]’s did contract with us to...

build a home and chose stained concrete as the option for the flooring in the entire home.  There were many different options to choose from but this was the most inexpensive option that fit their budget at the time.  They were told at the time of choosing that stained concrete would show all cracks, imperfections, finishing marks, and any of the other various discolorations that can occur with stained concrete.  It was never presented as scratch proof or durable in any way but in fact would require maintenance.  The stained concrete turned out to be less than what they wanted and they were unhappy from the beginning.  They wanted Savannah Homes to “fix it” but it was what they contracted for.  Stained concrete is what it says it is: STAINED CONCRETE.  Meaning it is the actual foundation stained another color.  It will show all imperfections, cracks etc.…  It is a coating over the foundation and therefore subject to scratching and chipping same as any other flooring.  It is not a warranty item.  We did try on a number of times to accommodate the home owner’s requests regarding the stained concrete but could not resolve the issue even though it was not something that was warrantable.  It seems they will not accept the concrete stain that they chose for their home and now want us to “fix it” by giving them money.  If this was vinyl flooring or wood flooring or carpet and it was scratched or torn or chipped it would not be a warranty item.  Why should stained concrete be any different as it is a floor covering same as any other flooring.  Bottom line is they were not happy with the choice they made from the beginning and didn’t want to pay to upgrade to a different flooring before they closed on their home.  I am truly sorry they are unhappy with their choice but cannot be responsible for the flooring after the homeowner moves into their home and begins to have wear and tear on the flooring.  We have touched up the scratches made by the home owners numerous times and we cannot do this indefinitely.  I hope this resolves this matter as we will no longer be addressing the stained concrete.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) I live between 15-20 miles from the shore. My development was not at all damaged by Sandy. This is absurd to question that assumption.
2) I have contacted [redacted] Furniture complaining that the replaced end unit has a foul odor. It smells like mildew and/or mold. I want this out of my house. I have repeatedly called customer service at [redacted] to resolve this situation to no avail. The odor was present after the new unit was installed. I thought the funky smell would dissipate in time. When it didn't go away I began calling customer care. I even stopped by the store when the [redacted] Mall location was liquidating. I ran it by the salesperson about the smell and also remarked that the finish I received was not the same as shown in the showroom. Their reply was that it was the lighting in the store. I say bull. The finish in the store was definitely lighter then the wall unit I received. For the record, at the time of purchase, Hooker did not have any more in stock and I had to wait months for a new shipment from China.
3) What am I supposed to do about the smell that continues to emanate. Every time by daughter comes to my house she comments on the funky moldy smell coming directly from that end unit. She won't even sit near there.
4) I have serious health issues and this moldy smell I have had to endure has been causing problems for me. Either Hooker or [redacted] need to resolve this issue...just do the right thing; that's all I ask.

Hi [redacted],
I am looking on our system at the orders from [redacted] that have been tagged for a customer “[redacted]” for a bed.  The only order I find with that criteria is for a customer [redacted] and the order was shipped in Nov. 2013, so I don’t think that is the order...

for the below consumer.
Do you have any more information for me to try to find this consumers order, re: shipping address, PO number, bed number, something else I can add to my search?
Thanks for your help,

In response to your letter April 16, 2014, I would offer the following in answer to
the complaint by [redacted].
On July 27, 2011, my associate, [redacted] and I met with Mr. [redacted] to
discuss his tax problems. Mr. [redacted] was substantially indebted to the United States and
the...

Commonwealth of Virginia due to years of unpaid taxes. Mr. [redacted] was advised
that before anything could be done on his behalf he had to be up to date with filing of all
tax returns. Once the returns were filed, then an Offer in Compromise (OIC) could be
considered for submission on his behalf. The client agreed to get the returns filed for
further consideration of an OIC.
Representation of Mr. [redacted] interests began on July 27, 2011 and concluded on
September 24, 2012. The IRS had rejected the Offer in Compromise because the client
was not making his estimated payments as required. The client was called and advised of
this outcome.
On September 24, 2012, upon request by our offices, we received a letter from the
IRS advising that they had placed the client's account in an "uncollectable status" since
he was unable to pay. Thus, no further collection attempts would be made on Mr.
[redacted]. During the period of this representation of Mr. [redacted], he called several times,
and more particularly, in the later stages complained of inaction by the IRS and related
concerns. He would appear at my offices on several occasions to vent his dissatisfaction
with the whole process. Mr. [redacted] called on several occasions to complain that Mr.
[redacted] or I had "done nothing" in the representation of his interests. Not only was that
statement completely false, it was without any foundation. Nonetheless, because of Mr.
[redacted]' dissatisfaction, I discussed with Mr. [redacted] filing an additional Offer in
Compromise (at no charge to the client) on behalf Mr. [redacted]. Agreeing, Mr. [redacted]
wrote to Mr. [redacted] on December 3, 2012 outlining our willingness to prepare a new
Offer in Compromise on his behalf. Rather than repeat the terms of that letter, I am
enclosing it for your information. I would advise that after submission of this letter to
Mr. [redacted], we never heard anything in regard to the collection of the information
requested so that we could file another Offer in Compromise on his behalf. This lack of
co-operation was fairly typical of the total time that we represented Mr. [redacted].
I am enclosing a time sheet prepared by Mr. [redacted] during the time of our
representation. I have not included the hours I worked on this case. Additionally, I am
enclosing a copy of the letter that was sent on December 3, 2012 that went unanswered
by Mr. [redacted].
Please let me know if there is any other information you need in this matter.
Sincerely,
[redacted]

I'm processing the application. I just received his app fee (paid online) yesterday. I just spoke to him and told him I will be refunding their app fee today if this is the way they do business. Thank you.

This unit was purchased in June 2012 and it was replaced in Aug. 2012 due to crooked molding. We have not heard anything else from Ms. [redacted] until the letter that I've attached dated June 15, 2015, which was sent to me today by the dealer. We have no record of receiving this correspondence....

I've also attached a letter that was sent to the dealer mentioning the unit is also scratched. Our warranty is for 1 year after purchase for manufacturing defects. We feel that true defects do present themselves within a 1 year period of time. I am sorry that Ms. [redacted] did not contact her dealer during that first year with this issue, we could have had the dealer and our sales rep. make a home inspection. I've also been advised that the area Ms. [redacted] lives in was severely damaged during hurricane Sandy in Oct. 2012. We pride ourselves in taking care of our customers and going outside of our warranty but I feel in this case 3 years is beyond our responsibility.