CVS Pharmacy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Buyer Beware: this business will fight you to the death over a $COUPON, which shows as "used" on my account, even though CVS agent LIED and stated that I never, ever, ever had a coupon everCVS is blatantly lying, no one has tried to contact me, and all my most recent emails were ignoredNotably, this lying CVS executive provides no documentation to support anything he is saying clearly because he is lyingCertainly, the public can decide for itself: a major corporation that spends months of time, fighting a customer to the death, over a $couponReally? Not even $5, but rather, a "$coupon"!!! Any one with common sense can figure out: If CVS spends months and months, fighting consumers to the death, over a "$coupon;" it means run away, runnnn Regards [redacted] ***

Tell us why here On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] *** for the experience he had when trying to return front store merchandise at of his local CVS stores At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Area District Manager, [redacted] as investigated and addressed Mr [redacted] concerns with store managers and staff at both CVS locations Store Manager [redacted] spoke with Mr [redacted] and explained CVS return policy [redacted] has resolved this matter with Mr*** If we can be of further assistance Mr [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered at his local CVS regarding his insurance coverage At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Area Pharmacy Supervisor [redacted] has investigated and addressed this matter with store staffWe have attempted to process the prescription through Mr [redacted] ’s insurance and were advised that the medication is not coveredWhile we encourage Mr [redacted] to contact his insurance provider for additional information, as a one time courtesy, we will waive the payment for the customer in this instanceIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at [redacted] and reference incident number [redacted] .Thank you, [redacted]

Good Afternoon,On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the problems he encountered with his local CVS Pharmacy regarding the picking up an over-the-counter product At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action I have contacted the leadership team responsible for this CVS Pharmacy location to make them aware of Mr***'s experience To answer Mr***'s inquiry, we are required to maintain a real-time electronic logbook ensuring accountability as per the CME Act of Unfortunately, if the system is down we cannot process transactions because it would not go through the proper channels to ensure the customer is within their legal purchasing limits As this logbook is subject to monitoring no backup is in place For these reasons the store staff were regretfully unable to complete a transaction for the customer We have made attempts to reach Mr [redacted] by phone to provide the following explanation but have been unable to make contact If we can be of further assistance, we invite Mr [redacted] to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number [redacted] .Thank you, [redacted]

Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont [redacted] Complaint ID: [redacted] / Mr [redacted] To Whom It May Concern:CVS/caremark administers the prescription benefits portion of the [redacted] health plan, of which Mr [redacted] is a memberThank you for the opportunity to address Mr***'s concerns as expressed in Complaint ID: [redacted] .Upon review of Mr***'s concern we verified that the medication in question is set up as a generic as of June 15, in our drug fileWhen the medication in question was filled at retail on November 13, and May 21, the National Drug Code, which is the medications unique identification number, was listed as a brandThis is often the case when an item is a single source generic (i.ethe only generic on the market) and as such is adjudicated as a brandThe medication was processed correctly with the correct copayment amounts billed for both dates of service in accordance with the plan benefitWe regret that there is no credit due to Mr [redacted] at this timeWe sincerely apologize for any frustration or inconvenience that Mr [redacted] experiencedWe value Mr [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mr [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] .Sincerely, [redacted] Member Advocate

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to respond to Ms [redacted] ***’s rebuttal and apologize once again for the experience she had with a product purchased at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that the product vendor spoke with Ms [redacted] attempting to resolve this matter with her The product vendor has been unsuccessful in reaching a resolution with Ms*** CVS Risk Management Adjuster [redacted] left several voicemails for Ms [redacted] offering to discuss this matter further with her Ms [redacted] has not responded.If we can be of further assistance Ms [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Good Morning, At this time we welcome Ms

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the poor customer service he encountered at his local CVS/ [redacted] PharmacyAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.We have investigated Mr [redacted] concerns with our ExtraCare Senior Supervisors and found that Mr [redacted] has been receiving and is taking advantage of his Pharmacy Health Rewards benefits at a nearby CVS standalone location before they have been available for printing at his local CVS/ [redacted] PharmacyWe determined after speaking with Mr [redacted] that this was due to his overall dissatisfaction with the program Traditionally, if a patient has a reward available and their ExtraBucks have not yet been printed or been sent to an ExtraCare card, a prompt will display at the point of sale at a [redacted] Pharmacy asking if the customer would like to convert their reward to a [redacted] couponIf yes is selected, the [redacted] coupon will then print The coupon will be flagged as printed and redeemed in our database The [redacted] coupon will be valid for days from the print date.We have requested of the area leadership team members to internally identify training opportunities to better assist our customers in the future We have also spoken with Mr [redacted] and sought to provide clarification, regretfully we have been informed that he remains dissatisfied with his overall experience with the Pharmacy Health Rewards program It is our hope that in the future we can properly meet his expectations through better training with our staff members.If we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 1- [redacted] (1- [redacted] ) and refer to incident number [redacted] .Thank You, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at [redacted] ) and reference incident number [redacted] .Thank you, [redacted]

Good Afternoon,We have received confirmation from Third Party Finance Operations Manager [redacted] that there was a delay by the processor We apologize for this delay but we have verified that the check the customer has requested was sent on the 12th of May for the amount of $dollars I have provided my direct contact information to Mr [redacted] if he has any further questions or concerns.As before if we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I would like to know what the outcome of the investigation was and why the pictures were lostI understand that the $gift card was provided but your stores do not sell the replacement camera which was a special orderIdeally, I want an explanation as to why this occurred and why the camera was never found Regards, [redacted]

On behalf of CVS/pharmacy I would like to apologize to Ms [redacted] for her experience with our CVS.com Photo SiteAt CVS, our goal is to make our customers’ shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened and to take the appropriate actionIt is our understanding that CVS.com Senior Manager, [redacted] , has investigated Ms [redacted] ’s concernsMr [redacted] has spoken with Ms [redacted] to apologize for her experience and explain that we would be ultimately be able to retrieve her photosMr [redacted] has provided Ms [redacted] with his direct contact information and will continue to be in contact with Ms [redacted] with status updatesIf we can be of further assistance, we invite Ms [redacted] to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number [redacted] Regards, [redacted] Customer Relations Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Tell us why here On behalf of CVS/pharmacy, I would like to respond to Ms [redacted] W***s’ rebuttal and apologize once again for the problem she encountered with the filling of her prescriptions at her local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed Ms***s’ concerns with pharmacist and staff Ms [redacted] called and emailed Ms***s to discuss her pharmacy experiences with her Ms***s has not responded to Ms [redacted] As a result CVS Retail Pharmacy has not been able to resolve this complaint with Ms***s If we can be of further assistance we invite Ms***s to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] Regards, [redacted] | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] *** for the problems she encountered with the billing of her prescription at her local CVS At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding Area District Manager [redacted] has investigated and addressed Ms***’s complaint with pharmacist and staff MrHitchcock has made several unsuccessful attempts to reach Ms [redacted] by phone and has sent her a registered letter offering to discuss her concerns.If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative |