CVS Pharmacy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI reject this response because first my insurance does not require prior authorizationSecondly no such supervisor has reached out to meThird I have had the cvs employees say they will transfer my prescription to another location and not do soAlso tell me my I pledge number is incorrect when they had not called I pledgeI have spent over an hour on three way with your pharmacist and ipledge while I had them walk you're pharmachiist threw the ipledge systemI have been disregarded by your customer are when I have sent prior complaints Regards, [redacted] ***

Good Evening, On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered with receiving a refund for the Health Savings Pass program At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that the Third Party Finance Operations Manager [redacted] has investigated and addressed this matterMr [redacted] was able to discover we had the incorrect address on file for Mr***The address has since been updated and a refund check will be mailed this weekIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business Payment of $1500.was made in October to account # [redacted] It was an error and an over paymentI have called numerous times for a refund [redacted]

Good Morning, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS regarding the service at the Pharmacy At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that District Leader [redacted] as well as the Pharmacy Manager have attempted to reach Ms [redacted] without success.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you,***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with the billing of her prescription at her local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that CVS Third Party Billing Specialist, [redacted] has investigated this complaint Mr [redacted] left voicemails for Ms [redacted] requesting that she call him directly, more information in needed in order for him to assist her in this matter Ms [redacted] has not responded If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at [redacted] (###-###-####) and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support

Good AfternoonOn behalf of CVS Pharmacy, I would like to provide convey our regrets that we were unable to fully resolve Ms***' complaint At CVS, our goal is to ensure customer satisfaction and maintain professional standards.We have confirmed that we are acting within our coupon policies in this matter and would reiterate we have found no further basis for compensation in additon what has been provided to Ms [redacted] by our team members, nor has she provided specific examples to justify such a request It is our judgment that all efforts have now been made to address Ms***' concerns at this time.Thank you, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered with the CVS gift card obtained via a third party At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action As the gift card was not directly purchased from CVS Pharmacy, we are unable to offer a refund or a replacement of the gift card in questionWe highly recommend Mr [redacted] contacts the business the gift card was purchased from for additional assistance.Thank you for reaching out to us regarding this matterThrough your input, we are committed to better serving the needs of our customersWe value your business and look forward to serving you again in the future.Thank you, [redacted]

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for her experience with her CVS.com order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action.It is our understanding that our CVS.com Leadership has investigated and addressed this matter with the CVS.com Customer Care TeamA representative of CVS.com Customer Care has spoken with Ms [redacted] to apologize for her experience and advise that the remaining reams have shipped to her.If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number # [redacted] .Regards, [redacted] Customer Relations Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was left one message from the business upon calling them back the costumer service representative was unable to assist me or give me anymore information I am now waiting to get assistance from another department Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

February 6, Revdex.com Donald Lynch Boulevard, Suite Marlborough, MA 01752- Complainant ID: [redacted] / [redacted] To Whom It May Concern: This letter is in response to the correspondence we received from your office on January 23, Thank you for the opportunity to address Mrs***’s concerns regarding the delay with receiving her medication and the service she received On January 3, Mrs [redacted] enrolled with the CVS Specialty pharmacy shortly after she received her approval letter on December 29, for the medication in questionCVS Specialty was not able to start processing Mrs***’ order until a verbal prescription was received on January 3, Mrs [redacted] called back on January 12, to schedule her order and have it delivered to her doctor’s office On January 13, Mrs***’ order was received and she discovered that her copayments responsibility was $Prior to Mrs***’ order being shipped there were no calls from Mrs [redacted] or any supporting documentation stating that she wanted the order cancelledDue to Ms [redacted] no longer wanting the medication CVS Specialty has arranged for a courier to pick up the order and have it returned Mrs [redacted] has since been credited for the amount of $and has stated she will speak to her doctor about other options for medication We value Mrs [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mrs [redacted] have any additional questions or concerns, please do not hesitate to contact me at 1- [redacted] My office hours are Monday thru Friday from 9:a.mto 5:p.mCentral Time Sincerely, [redacted] Member Advocate

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered around our Pharmacy and Health Rewards ProgramAt CVS, our goal is to make our customers' experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action Our Extra Care team has investigated the outreach that Ms [redacted] is speaking of and provided the following feedbackThe flyer in question is a reminder to all enrolled customers that on December 31, all credits will reset to zeroIt then provides customers all the ways you are able to earn credits so they can take advantage of the rewards programAside from getting a prescription refilled, as we understand that may not be an option for all customers, examples to earn credits include, creating a CVS.com account, signing up for prescription text alerts or emails, as well as getting a flu shot or other vaccinationUnfortunately we are unable to extend credits into the upcoming earning period as that would be outside the guidelines of the programIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] Thank you,

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the negative experience he had with out ExtraCare programAt CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action.We have reviewed Mr***'s concerns and have issued him a refundIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (###-###-####) and reference incident number [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

I would like to once again apologize to Mrs [redacted] for the experience she is having with the Snow globe The manufacture can be reached by calling [redacted] directly at [redacted] She will be able to discuss the process of getting the fan/motor repaired.If there is anything else we can assist Mrs [redacted] with we invite her to call CVS Customer Relations at [redacted] option The incident number has remained the same [redacted] .Regards,***Senior Customer Relations Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the poor customer service she encountered resolving her ExtraCare concerns At CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.After a review of her concerns we have identified that at time of her outreach to the Revdex.com she had also contacted CVS Pharmacy Customer Relations and was assisted by our staff members who adjusted her account appropriately for the prescriptions she had picked up prior to signing her Hipaa form To identify training opportunities we have reached out to our Regional Leadership team members and our supervisors with Customer Relations to ensure proper service in the future.If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at 1- [redacted] (1- [redacted] ) and refer to incident number [redacted] .Sincerely, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] * [redacted] for the problems she encountered with the filling of her and her mother’s prescriptions at her local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed Ms [redacted] ’ concerns with pharmacist and staffMs [redacted] spoke with Ms [redacted] apologizing for her pharmacy experience and assuring her steps have been taken to ensure her and her mother’s pharmacy experiences are positive ones in the future If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at [redacted] and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

December 13, Revdex.com of Eastern MA, ME, RI, & VTDonald Lynch Boulevard, Suite 102Marlborough, MA 01752- Complaint ID: [redacted] / [redacted] To whom it may concern: CVS Caremark administers the prescription benefits portion of the health plan for [redacted] , of which Mr [redacted] is a memberThis letter is in response to the correspondence we received from your office on December 5, Thank you for the opportunity to address Mr [redacted] ’s concern as expressed in Complaint ID: [redacted] Upon review of Mr [redacted] ’s complaint we have confirmed the medications in question were filled in good faith once they were received from the prescriberAlthough, the medications shipped with tracking numbers we are unable to fully confirm deliveryDue to this, a credit of $as been issued and Mr [redacted] ’s account has been adjusted to reflect a $balance We value Mr [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mr [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] Sincerely, [redacted] Member Advocate

Good Afternoon, On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the experience he had at one of our CVS Minute Clinic locations At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that a member of our Risk Management team, [redacted] , has investigated Mr [redacted] ’s concerns [redacted] has attempted to contact Mr [redacted] and left him a message stating that all charges will be reversedShe has also reached out to our billing department on April 21, and has requested a full reversalIf we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 1-800-SHOP-CVS (800-746-7287) option and refer to incident number [redacted] Thank you, Waldemar

Good Afternoon, We have received confirmation from District Manager [redacted] that he has spoken with Mr [redacted] Mr [redacted] will provide additional coaching to the store staff and provided Mr [redacted] with a gift card as a token of apologyIt is our belief Mr [redacted] is satisfied with the resolution provided.If we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you, [redacted]