CVS Pharmacy

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her CVS.com order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that CVS.com Supervisor [redacted] attempted to contact Ms [redacted] via the telephone without success Mr [redacted] has also sent out an email advising that the $was issued back to the customer and the auto ship subscription has been cancelledIf we can be of further assistance, Ms [redacted] can reach out to Mr [redacted] directly at [redacted]

Good Afternoon, As the reason for the rejection of our response was not provided, we are unable to address the issueIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered regarding our Pharmacy and Health Rewards program At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We have reviewed and adjusted Ms [redacted] 's balanceA $ExtraBucks coupon will be generated and available for use within the next 7-days If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you, [redacted]

Thank youI will await the in extra bucks to be added to my card Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am extremely disappointed with the response from the business As I have already indicated on numerous occasions, this business is incorrect in saying that the disputed transaction was handled properly, since it was done in a manner different from what was advertised in the weekly printed circular, a copy of which I still have As a result, the business is guilty of advertising If the company is still not willing to correct this to my full and complete satisfaction, then I will consider moving forward with legal action regarding the advertising, in which case I will demand that any and all legal fees incurred by me be paid by CVS Regards, [redacted] ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem his wife encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at [redacted] ) and reference incident number [redacted]

Good Afternoon,As we have not been provided a reason for Ms [redacted] 's rejection of our resolution we are unable to assist further.Thank you, [redacted]

Good Afternoon, I certainly apologize that Mr [redacted] has not received the refund checkI was able to reach out to our Third Party Finance Operations Manager [redacted] and retrieve further informationMr [redacted] was able to advise me that check number [redacted] has been sent out to Mr [redacted] on 05/03/I was also advised the check is in the amount of $for a full year refund as opposed to the $for months as the customer requestedIf we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number [redacted] Thank you, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to [redacted] for the problem they encountered with the filling of [redacted] prescription at their local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed Mrand [redacted] ***’ concerns with pharmacist and staff Ms [redacted] spoke with [redacted] apologizing for her pharmacy experience and resolving this matter with her If we can be of further assistance we invite [redacted] to contact Customer Relations at [redacted] and refer to incident number [redacted] Regards, [redacted] | CVS Health | Retail Executive Support Representative

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedCVS kindly reimbursed me the $in ExtraBucks on a new card/account they opened for me, and assured me that the problem with cards deactivating themselves should not happen again Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I reject the comments because when I go to my webpage (attached) it shows I need to buy one more "Home Bath Tissue pack to unlock a free coupon." I have purchased the product and have never received this coupon I don't know what the company is referring to but this offer still shows up on my webpage Also to call the number is a waste of time (keep getting transferred because no one knows what to do), told someone will call me back (which never happens) plus I get confirmation that a coupon is waiting which turns out to not be true.I know that this is a "minor" issue, however, it is the principle and I would expect a company such as CVS would stand by their offers and their promises.Regards, [redacted] ***

On behalf of CVS/pharmacy, I would like to apologize to [redacted] for the problem he encountered with receiving automated prescription reminder calls from CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate actionI have investigated [redacted] concerns and removed him from all automated pharmacy call programsI left detailed voice mail for [redacted] apologizing for his inconvenience and informing him of steps taken to resolve this matterIf we can be of further assistance we invite [redacted] to contact Customer Relations at 800-SHOP-CVS ( [redacted] ) and refer to incident number [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. It was never about the money. It was how I was treated and how the store associates made me feel. Store manager and general manager. They were rude and unprofessional. I will never return to that location. Even though it is 2 blocks away from my house. Regards, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with our [redacted] department At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding Ms [redacted] has been contacted by a [redacted] representative and offered an apologyShe has also been advised that a full refund credit has been applied to her accountIf we can be of further assistance, Ms [redacted] can reach out to our [redacted] team directly at 1- [redacted] Thank you,***

Complaint: [redacted] I am rejecting this response because: When the original contract was set up to do the stained concrete, there was only one option of stained concrete presented to us at that timeWe specifically asked for it to be an "Acid wash" and was verbally denied this in a response from the builder's contractor saying "The stain that will be done is just like an acid wash." Also at the time, we verbally asked the question to the builder about the "maintenance and upkeep" of the floor, and were told that the floors needed to be re-waxed annually and cleaned with soap and water regularly, which we found no problems with since we wanted the stained concreteWe followed the instructions by the builder, but we had to re-wax several times within the first six monthsWe did not ask for the "cheapest option" as mentioned, we wanted quality stained concrete for the overall look and low-maintenance performance that stained concrete is known for, and the builder had only this one particular option available for their stained concrete homesWhat we ended up with is "painted" concrete that is not even sealed as in a stained concrete job is done.We are not looking for just "money" from the builderWe specifically asked the builder's stained concrete floor contractor what needed to be done to fix the problem we were having about it not holding upThe contractor told us that the builder told them to do the cheapest treatment and that is what he didThe contractor also said that the concrete was not what it should be to have quality stained concrete, that is why the stained kept coming up from the floorThe contractor then told us that he would need to charge us an additional $3,if we wanted the floor, and I quote, "to be done correctly." I did contact the builder about this conversation and the situation, and got little to no response.In further investigation through talking with many flooring contractors in the area, many of which have worked with this builder, the one thing that constantly comes up is the lack of durability with this builder's concrete floorsIf we do not gain any compensation from this Revdex.com complaint, we will be fineBUT we feel that the Revdex.com should be notified that their A+ rating should be strictly looked at with this builder, and future customers need to know that even though the builder says that 100% is covered in their warranty, in fact, many things that we have had issues with are labeled as "homeowner issues" by the builder when those problems are brought up to themThis is our third new home and no other builder denied as many warranty issues as this builder has and continues to doRegards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved P Regards, [redacted] ***

Good Afternoon, As there is some rounding that happens during the allocation calculation, what happened is that the amount that was calculated for the ExtraBucks was $and $- $= $ There was another coupon that also applied to the [redacted] that was an amount that was higher than $1.81, so the coupon amount was reduced to $which made the [redacted] free The $coupon and the $coupon would have been applied to one of the other three itemsThank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business as well as heard the voicemail left on my cell phone and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .There are two problems with the business's responseFirst, CVS still fails to justify its claim that the Anti-Diarrheal Medicine was on saleThere was no indication on the signage and no indication on my receipt that it was on saleTherefore, CVS should be responsible for applying a valid 20% discount to a non-promotional itemI see that the Old Spice Deodorant was indeed on sale, but this only impacts my requested amount by $(including sales tax).Second, I am willing to accept a CVS credit in lieu of a refund under the condition that the credit be a minimum of $This is because the offered $credit falls under the amount of the refund to which I am entitled, and because I know a store credit is less costly to CVS than a full refund because the profit margin on the items means I am not receiving the actual equivalent of $cash.Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] CVS has made no attempt to contact me (our phone works just fine, thanks), and has not provided a number to a representative, only to a generic touch-tone complaint line where one is navigated around a circular queue before being told no one can take the call Attached is my receipt, my complaint to my credit card company upon which the [redacted] "gift card" was charged.CVS has already lost my business, and so has ***, for failing to protect me from this fraud-by-proxy CVS appears to be involved in with [redacted] The Revdex.com file on [redacted] speaks to my exact experience here Regards, [redacted]

On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for his experience after contacting us via CVS.comAt CVS, our goal is to make our customers' shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We would also like to apologize to Mr [redacted] regarding the confusion when speaking with one of our Floor SupervisorsThe Supervisor Mr [redacted] spoke with was referencing our ExtraCare Privacy Agreement ( [redacted] ), which is separate than our CVS.com Privacy Policy ( [redacted] ).We have ensured that Mr [redacted] ’s e-mail address has been globally unsubscribed from receiving any CVS-related emailsIf we can be of further assistance, we invite Mr [redacted] to contact Customer Relations at 1-800-SHOP-CVS (746-7287) and refer to incident [redacted] Regards, [redacted] Customer Relations Supervisor