CVS Pharmacy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below CVS refuses to take responsibility for their mistakesThe [redacted] was included in the promotionIt was listed in the flyer and [redacted] was also listed on the sign for the household paper promotionI already contacted the CVS ExtraBucks Team and the guy was short and rudeI know several people who received the Extra Bucks who made the same purchase that I did and I have proofLook at this link where everyone is discussing the deal[redacted] As CVS can CLEARLY see, it WAS being awarded to people who bought the larger boxes of [redacted] [redacted] was included in the deal both in the flyer and on the signWe are arguing over less than $and CVS simply refuses to admit they are wrongIt's truly unbelievableI get these things is the mail about how I am in the top 10% of their customers and thanks so much, then they behave this way? Its really and truly unbelievable and outrageous.CVS constantly advertises confusing promotions and falls back on "terms" when they mess up instead of fixing the issueThey say something isn't included when it is included and is listed in the ad and on the signSomeone is not programming all the computers correctly and it's causing confusion that IS NOT the customer's faultPlease provide me the contact information for the legal department because I intend to file a advertisement class action suitI am tired of fighting for rewards I deserveThis is not the first time CVS has behaved in this matter and the CEO would be outraged at the way I am being treatedIn fact, I am going to send Mr [redacted] a copy of this correspondence Regards, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the experience she had with a product purchased at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that the product vendor spoke with Ms [redacted] attempting to resolve this matter with her The product vendor has been unsuccessful in reaching a resolution with Ms*** CVS Risk Management Adjuster [redacted] left several voicemails for Ms [redacted] offering to discuss this matter further with her Ms [redacted] has not responded.If we can be of further assistance Ms [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I had already filled this prescription once through the store which left two refillsThe online pharmacy should not have even been able to fill the original prescription for a ninety day supplybecause they did I could not fill the remaining prescription at the storeThey still have not sent the mailer and I was forced to either open the medication or do without my medicationIf they had offered this solution at the time of my call to the online pharmacy this could have been resolved very simplyI still don't understand how they filled a prescription that only had two refills left with a ninety day supplyI checked the dates on the bottles and I filled mine first before they filled the prescription Regards, [redacted] ***

Good Afternoon,On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for his experience with the CVS blood pressure monitor he purchased At CVS, our goal is to provide high quality products to our consumers and provide a satisfaction guarantee When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action.Our Research and Quality Assurance teams reviewed Mr [redacted] s' concern in late March We have explained to Mr [redacted] by both letter and email that the part he was seeking was not available to be sent to him In order to address his concern we provided a gift card to Mr [redacted] for the value of the product so a new monitor could be purchased, as well as a pre-paid envelope so that the monitor in his possession could be returned for inspection The monitor is currently being inspected for quality assurance purposes and cannot be returned to the customer, in our previous letter to Mr [redacted] the expectation of repairing the product and returning it to the customer was not set.We have unfortunately been unable to reach Mr [redacted] by phone to clarify our previous letter and email We once again apologize for the issue Mr [redacted] experienced with the product If we can be of further assistance to Mr [redacted] he can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and provide reference incident number [redacted] .Thank You, [redacted]

Good Afternoon, On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS/pharmacy filling her prescriptions At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Pharmacy Claims Manager [redacted] has investigated and addressed this matterMr [redacted] has spoken with Mr [redacted] regarding this issue last week and has been able to resolve itMr [redacted] advised Mr [redacted] that he is satisfied with the resolution and would be withdrawing his Revdex.com complaintIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] Regards, [redacted] ***

At this time we are requesting additional information from Mr[redacted] to fully resolve his concernsI have attached the letter we are sending to Mr[redacted] , requesting information that will assist us in resolving to the customers satisfaction.Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The total cost of my order with the online coupons offered was $(excluding tax)The total cost (excluding tax) of my order with the suggested 60% off coupon would be $Therefore, the 60% coupon offer is an incomparable resolution and is unacceptableThere are two acceptable solutions to this poor customer service, delay in receipt of my order, and technical error on behalf of the businessThe solutions are listed below: AFulfill my order as stated on my order confirmationThis order should have been ready November 4, for pick up and it is now November 10, and the business still has yet to rectify the situation appropriatelyBProvide me with a 90% off coupon, which is an ALMOST comparable solution to the business' errorA 95% coupon would amount to my order being $excluding tax, which is still more than originally paid, but acceptably comparableBest business practice is to satisfy the customer when the mistake is solely an error on the business' endPlease escalate my complaint to a representative of CVS that can rectify the situation utilizing one of the two acceptable solutions above Regards, [redacted] ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedBTW, I only have the CVS card sent to me weks agoNo idea why the info (address) appearing on my account was in a different statei corrected this as I'd stated beforeRegards, [redacted]

April 18, To Whom It May Concern: In regards to the complaint about stained concrete floors at the [redacted] residence at Honeysuckle in Wimberley, Texas The [redacted] ’s did contract with us to build a home and chose stained concrete as the option for the flooring in the entire home There were many different options to choose from but this was the most inexpensive option that fit their budget at the time They were told at the time of choosing that stained concrete would show all cracks, imperfections, finishing marks, and any of the other various discolorations that can occur with stained concrete It was never presented as scratch proof or durable in any way but in fact would require maintenance The stained concrete turned out to be less than what they wanted and they were unhappy from the beginning They wanted Savannah Homes to “fix it” but it was what they contracted for Stained concrete is what it says it is: STAINED CONCRETE Meaning it is the actual foundation stained another color It will show all imperfections, cracks etc It is a coating over the foundation and therefore subject to scratching and chipping same as any other flooring It is not a warranty item We did try on a number of times to accommodate the home owner’s requests regarding the stained concrete but could not resolve the issue even though it was not something that was warrantable It seems they will not accept the concrete stain that they chose for their home and now want us to “fix it” by giving them money If this was vinyl flooring or wood flooring or carpet and it was scratched or torn or chipped it would not be a warranty item Why should stained concrete be any different as it is a floor covering same as any other flooring Bottom line is they were not happy with the choice they made from the beginning and didn’t want to pay to upgrade to a different flooring before they closed on their home I am truly sorry they are unhappy with their choice but cannot be responsible for the flooring after the homeowner moves into their home and begins to have wear and tear on the flooring We have touched up the scratches made by the home owners numerous times and we cannot do this indefinitely I hope this resolves this matter as we will no longer be addressing the stained concrete

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The nonchalant business as usual demeanor I received from those at CVS I talked with concerning this matter is the reason I decided to report to Revdex.comYour lack of interest in the discomfort and pain I suffered from using the CVS product leads me to believe that we the consumers mean nothing more to you then dollars and centsonce the purchase is made it's everyone for his or herself come what mayshame on you for robbing me of my money..and how dare you make such claims advertisement that CVS products are compatible with name brandsI now know the reason why the CVS brands are less expensive Regards, [redacted] ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the poor customer service he encountered at his local CVS PharmacyAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.It is our understanding that District Manager [redacted] has spoken with the customer and arranged return accommodations and resolved the customers concern Mr [redacted] has also investigated and addressed Mr [redacted] experience with the Store Manager as well as the store colleagues, identifying proper training opportunities and ensuring the appropriate counseling has been providedIf we can be of further assistance we invite Mr [redacted] to contact Customer Relations at [redacted] and refer to incident number [redacted] .Thank you, [redacted]

April 25, Revdex.com Donald Lynch Boulevard, Suite Marlborough, MA 01752- Complainant ID: [redacted] / [redacted] To Whom It May Concern: This letter is in response to the correspondence we received from your office on April 6, Thank you for the opportunity to address Ms [redacted] ***’s concerns regarding the delay with receiving her medication Upon review of Ms***’s concerns, we confirmed that a prior authorization request was submitted on April 6, and denied on April 7, A denial letter dated April 7, advised Ms [redacted] of the reason for the denial and provided her with information on how to file an appealThe medication in question was not shipped due to the denial of the prior authorizationTo date, Ms [redacted] has not appealed the initial denial of coverage for the medication in question Ms [redacted] has the option to purchase the medication out of pocket if she chooses to do soHowever, Ms [redacted] will not be able to submit for paper claims reimbursement until approval for the medication in question is granted by the plan benefitIf Ms [redacted] or her doctor would like to submit an appeal it can be faxed to 1- [redacted] or mailed to [redacted] We value Ms [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Ms [redacted] have any additional questions or concerns, please do not hesitate to contact me at 1- [redacted] My office hours are Monday thru Friday from 9:a.mto 5:p.mCentral Time Sincerely, [redacted] Member Advocate

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.For over months I have tried to redeem rainchecks but CVS is ALWAYS OUT OF STOCK SO IT WASTES MY TIMEToday however [redacted] called me and has committed to special ordering me bottles of [redacted] coffee which willbe held for me, and I will be contacted when it arrivesJill committed to calling me herself next week as I had not received a call back by anyone else Regards, [redacted]

Good Afternoon, On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the poor customer service he encountered when calling our Customer Service line, as well as receiving unwanted emails from CVS At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Customer Relations Manager [redacted] has investigated and addressed this matter with the staff members Mr [redacted] Spoke withWe have also mailed Mr [redacted] an apology letter for the service he was providedI have also attempted to contact Mr [redacted] regarding the emails he has been receivingI would need Mr [redacted] to forward an example email to me in order to have the issue addressedI have reached out to Mr [redacted] via telephone and e-mail and have not received a responseIf we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] Thank you, [redacted]

While it is true I spoke with a corporate pharmacist, it remains unclear what is being done, and whether I will be able to go to my home CVS for future prescriptions As I mentioned, the pharmacist threatened to never refill a prescription for me again, and the response does not clarify whether this is true I would like some clarification on this issue before this complaint is resolved Regards, [redacted]

Good Afternoon,We regret that Mr [redacted] remains dissatisfied with our resolution in this matter We have once again determined that the customers transaction was in keeping with our coupon policy and the terms of service outlined within our advertisement circulars Given our investigation of this matter we would be unable to provide the customer the dispensation they are requesting.Thank You, [redacted]

On behalf of CVS/pharmacy, I would like to respond to Ms [redacted] regarding the price of medication At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding our Billing and Reimbursement team has spoken to Ms*** While our team member was discussing the Medicare deductible in addition to supplemental insurances the customer disconnected the lineIf we can be of further assistance, Ms [redacted] can contact Customer Relations at [redacted] and refer to incident number [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the poor customer service she encountered at her local CVS PharmacyAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.It is our understanding that Mrs***’s store experience has been investigated for training opportunities and that the transaction in question will be further reviewed internally to better understand the error regarding why her coupon was not applied properly We have confirmed that our agents who received Mrs***’s outreach did proceed within our policies for correcting such matters and the coupon in question is still available for use at the customers leisure However, to further serve Mrs [redacted] we have been authorized to provide the customer reimbursement in the amount of $to her home mailing address in the form of a check We are confident that this will resolve the customers concerns in this matter.If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at [redacted] (1- [redacted] ) and refer to incident number [redacted] .Sincerely, [redacted] ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-###-###-####) and reference incident number [redacted] .Thank you, [redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered at his local CVS regarding the cost of his medication At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Area Pharmacy Supervisor [redacted] has investigated and addressed this matter with pharmacy staffMs [redacted] has also contacted Mr [redacted] and provided an explanation of what occurred, along with her apologiesIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-800-746-7287) and reference incident number [redacted] .Thank you, [redacted]