CVS Pharmacy

No one likes to go to a pharmacy because in general it’s an expensive thing to do. That’s why having the best people working there is critical. The staff at the Bremen Indiana CVS is the best! They are…Extremely helpful, very caring, friendly, positive attitude, and I frankly can’t say enough positive things about them! There’s a really good energy there that’s kind of contagious and that’s a great thing! Also, the pharmacists there give great shots…(flu or whatever) you barely feel it!
I’m very very happy with the folks there and I’m grateful they’re in Bremen.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not received a response from cvsI prefer contact by email or through the mail Regards, [redacted] ***

Good Afternoon,We have fully reviewed Mr [redacted] 's concerns in this matter It has been determined that our staff members have assisted the customer within their ability to do so and within our stated coupon policy As per our previously noted coupon policy we will be unable to provide an exception in this matter.As mentioned Mr [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] if he has additional concerns

We once again apologize to Mrs [redacted] for the expreience she has had regarding her expired copons I would like to restate it has always been CVS Pharmacy’s policy to honor all coupons that are within their expiration dateNothing has changed in terms of what coupons are accepted within our coupon policy itself, and our coupon policy prohibits the use of expired couponsCustomer feedback is important to us, and we wanted to ensure a more consistent experience for all customers who use coupons in our storesA key to this effort is making sure all our policies are always enforced across all CVS Pharmacy locations, so we have provided our staff with tools to more easily and consistently enforce our existing policiesIn order to provide this consistent response to all our customers we are unable to provide alternative methods of compensation to replace expired coupons In regards to Mrs [redacted] ’s ExtraCare card showing employee status: ExtraCare cards for employees remain active and usable for sales and promotions even after the employee status change the only change would be that the added benefits for employees become inactiveIf Mrs [redacted] would like her current ExtraCare card converted to a non-employee card we ask that she contact our ExtraCare team atl [redacted] for assistanceRegards, [redacted] Senior Customer Relations Representative

Good Morning,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the customer service she encountered at her local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Pharmacy Supervisor [redacted] has investigated the customers concerns at length and addressed this matter with pharmacy staff, including the Pharmacy Manager The customer has stated prior that she prefers specific pharmacists to fill her prescriptions at her local CVS Pharmacy The pharmacy staff has made all reasonable accommodations to meet Ms [redacted] ' requests but there are times that her preferred pharmacists are not available to assistWe regret that the continued efforts of Ms [redacted] and her staff have not fully satisfied Ms [redacted] but after a review of the customers previous complaints it is our judgment that the staff taken necessary steps to address them to the best of their abilityIf we can be of further assistance we invite Ms [redacted] to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number [redacted] .Thank You, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The statement is not correctThere were two prescriptions written on the same sheet of paper for Mr [redacted] While the counter person at CVS entered one medication in Mr [redacted] 's records, he put in the other medication in my recordsCVS rejected to fill both the medications - second one was denied by Insurance for obvious reasons, because CVS was making a claim for a wrong medication for a wrong patientAfter I pointed this out on Tuesday, March 15, all CVS had to say was we apologizeCVS contacted our doctor for the first medication only after we lodged the complaint, which they should have done on Saturday itself their ownCVS will not fill the second medication unless and until Mr [redacted] presented them with a hard copy, whereas a hard copy (in the same sheet for the medication they filled) was handed over to them on Saturday, March As far as we are concerned, our concerns remain Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As I mentioned in my complaint, I was traveling for business last week, which is why the special circumstances existed I plan to reach out to the company todayNothing has been resolved, and three business days is certainly shorter than the waits I've experienced due to CVS' constant loss of my prescriptions, etc Regards, [redacted] ***

Good Morning, On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered regarding the confusion around the emails he received about his $Extra Bucks Rewards At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action Our Extra Care team has investigated this matter and has shared the following informationThe emails Mr [redacted] received were reminder emails that he had earned a $Extra Buck for meeting the requirements of the Pharmacy and Health Rewards program he is in enrolled inMr [redacted] earned a reward on 12/9/and received an email on 12/11/advising him of the rewardHe then used the $reward in a transaction on 12/12/Mr [redacted] earned an additional $Extra Back, again for meeting the requirements of our Pharmacy and Health Rewards program, on 12/15/The reminder email for that coupon went out on 12/18/Mr [redacted] printed and used that $Extra Buck in a transaction made on 12/27/2017.At this time Mr [redacted] is not owed Extra Bucks for the emails he received as again they were reminder emails and he has already used the coupons associated with them If we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you,

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with our MinuteClinic department At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Ms [redacted] has spoken to one of our MinuteClinic agents and regarding her concerns and feels the issue has been resolved.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at [redacted] ([redacted] -) and reference incident number [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 1) Had I properly received notification of the policy change it would still not constitute my consent for Caremark to experiment my body with a new medicine comprised of different chemical compounds2) Requiring me to change medication against my will has had harmful effects both physically and mentally, and has induced personal suffering as my body has already fully adjusted to the chemical compounds from the original brand medicine3) My physician has already submitted a letter of medical necessity for the brand exception process without any significant financial relief toward the refill cost of the medicine Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was contacted by Mr [redacted] via email however he did not offer a refund for the item that rang up incorrectly Regards, [redacted] ***

Good Afternoon, On behalf of CVS/pharmacy, I would like to respond apologize to Ms [redacted] for the problems she encountered with her local CVS Pharmacy regarding the price of medicationAt CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that this matter has been investigated by a member of our Third Party Reimbursement team [redacted] Mr [redacted] has spoken with Ms [redacted] to discuss the results of our investigationMr [redacted] advised Ms [redacted] that based on the documentation provided we cannot process a refundIn addition, Mr [redacted] advised Ms [redacted] that he will need an explanation of benefits from her insuranceMr [redacted] gave Ms [redacted] his fax and telephone number so she can contact her Insurance company and have then fax the EOB to him for his review If we can be of further assistance, we invite Ms [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] .Thank you, [redacted]

On behalf of CVS/pharmacy, I would like to respond apologize to Mr [redacted] for the problem he encountered at his local CVS/pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed this matter with pharmacy staffMs [redacted] has also been in contact with Mr [redacted] regarding this matter, apologizing for his experience and assured that steps have been taken to prevent this issue from occurring in the futureIf we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] Regards, [redacted] Customer Relations Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I called customer service, which took my entire lunch break to doAfter requesting to speak a manager, I finally did get the $extrabuck back, which the manager made it sound like it was some big gesture when in fact I was just getting back money that I earnedNo one could answer how the value of all the coupons that I lost because of their employee's actions would be handled and offered nothingNo one genuinely cares that this experience greatly upset me or that their employee's actions are the result of me losing the initial extrabuck and all of the coupons that I hadI definitely will never shop at CVS again after this (which is sad because I honestly used to go at least once a week) and, based on this, my mom and sister will no longer shop there eitherHowever, I don't think that this will even phase CVS that they lost at least long time customers because of this and the true lack of customer service Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI did receive a phone call from CVS and have made attempts at calling themThey never answer the phoneI have not received any emails from them requesting information nor do they include an email in their response to Revdex.com Regards, [redacted] ***

Good AfternoonOn behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her CVS.com weekly ad displaying the 23.5oz bag of [redacted] Almonds At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that our Digital Team has investigated this complaint and has fixed the issue on our website going forwardWe have also issued Ms [redacted] a $ExtraBucks coupon onto her ExtraCare accountThe coupon will be available for print on 02/27/2017.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] and reference incident number [redacted] .Thank you, [redacted]

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problems she encountered with her local CVS Pharmacy after receiving her medication At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that the Area Pharmacy Supervisor [redacted] has investigated and addressed this matter with pharmacy staff, including the pharmacy managerMs [redacted] has been working with the Pharmacy Manager to replace Ms [redacted] ’s medicationMs [redacted] has made several calls to Ms [redacted] , as well as sent her an emailMs [redacted] assured us that steps have been taken to prevent this matter from occurring in the futureIf we can be of further assistance, we invite Ms [redacted] to contact Customer Relations at [redacted] ) and refer to incident number [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS regarding transferring her prescriptions At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that District Manager [redacted] has investigated and addressed this matter with store staffMr [redacted] has spoken to Ms [redacted] who has since had her issue resolvedIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you, [redacted]

March 23, Revdex.com [redacted] Complainant ID: [redacted] / [redacted] To Whom It May Concern: This letter is in response to the correspondence we received from your office on March 8, Thank you for the opportunity to address Mrs [redacted] ’s concerns regarding the delay with receiving her medication Mrs [redacted] has been prescribed a medication that must be exclusively filled through our specialty pharmacyMrs [redacted] ’s March order was delayed due to her co-pay assistance expiring on March 3, On March 8, Mrs [redacted] ’s medication was sent to her via courier delivery and signed for on the same date In an effort to be make sure Mrs [redacted] receives her medication on time in the future we wanted to discuss some options with herOne of these options was to have a single point of contact that Mrs [redacted] can call directly to have her medication filled Voice mail messages have been left with Mrs [redacted] but we have been unsuccessful in making contact with herMrs [redacted] can contact [redacted] at [redacted] from 10:a.mto 8:p.mEastern Time [redacted] will be available to assist Mrs [redacted] regarding assignment of a single point of contact as well as discussing her co-pay assistance program We value Mrs [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mrs [redacted] have any additional questions or concerns, please do not hesitate to contact me at [redacted] My office hours are Monday thru Friday from 9:a.mto 5:p.mCentral Standard Time Sincerely, [redacted] Member Advocate

Good Afternoon,We have been able to confirm Area Pharmacy Supervisor [redacted] has made additional attempts to contact the customer with no successWe invite Mr [redacted] to contact Ms [redacted] at [redacted] at his convenience for further assistance.Thank you, [redacted]