CVS Pharmacy

Good Morning,We regret that we have been unable to fully resolve Mr***' concern We believe that all reasonable efforts have been made to provide assistance and a satisfactory outcome.We welcome Mr [redacted] to contact out Customer Relations team members at 1- [redacted] ( [redacted] ) and refer to incident number [redacted] with any further questions.Thank You,***

Good Afternoon,On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for her experience with the non-CVS prepaid card she has purchased At CVS, our goal is to provide a simple and professional retail experience When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action.In order to investigate this concern and coordinate with the vendor we have attempted to reach out to Ms [redacted] to gather further details regarding the transaction Unfortunately we have been unable to speak with the customer at this time, we have written to Ms [redacted] requesting that she contact us directly regarding this matter Once we have been able to review the purchase information with the customer we will be able have a better understanding of what has occurred.The customers concerns have been noted and we thank her for bringing her experience to our attention If we can be of further assistance, we invite Ms [redacted] to contact Customer Relations at [redacted] ( [redacted] ) and refer to incident number [redacted] .Thank You, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problems she encountered when trying to fill a prescription at her local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed Ms [redacted] ’s complaint with the pharmacist and staff Ms [redacted] spoke with Ms [redacted] and addressed her concerns and assured her that steps would be taken to ensure her future pharmacy visits are more pleasurable If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] Regards, [redacted] | CVS Health | Retail Executive Support Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS regarding her raincheck At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that District Leader [redacted] has investigated and addressed this matter with store staff, including the Store Manager [redacted] spoke to Ms [redacted] and offered her the items at Buy One Get Two Free and we can confirm Ms [redacted] has been back to the store to receive the itemsIn addition, [redacted] has coached the staff on how to handle these situations in the futureIf we can be of further assistance, Me [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you,***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below CVS's response doesn't address my other issue which is customer privacy Nowhere in the process of making a complaint did I have the option to OPT OUT of my email address being put on a list (that is then sold to 3rd party retailers) Simply put, CVS needs to reconsider how they interact with their customers Despite CVS's claims to the contrary, I STILL continue to get junk emails from whoever it was, this corporation sells it customers email addresses to If I could, I would wish for ALL of CVS's executive leadership to have THEIR email address sold along with millions of other unsuspecting CVS customers Evidently, they seem to think it's perfectly fine, to make a few dollars, invading a customer's inbox with itic solicitations from 4th rate companies.Regards, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the poor customer service he encountered at his local CVS PharmacyAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.We have investigated Mr***'s concern and determined that our tools for providing coupons to our customers through the ExtraCare program may not have been properly articulated to the customer We were able to speak with Mr [redacted] and provided clarification as well as a coupon for the inconvenience he received We have also reviewed Mr***'s account and confirmed that he will receive paper receipts in the future, and we will be providing his suggestions regarding the program to our team members for further review Mr [redacted] has reported being satisfied with our efforts in this matter.If we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 1- [redacted] (1- [redacted] ) and refer to incident number [redacted] .Thank You, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Mr***'s complaintAt CVS, our goal is to ensure customer satisfaction and maintain professional standards We have inquired further with Mr [redacted] requesting information pertinent to his transaction and his current active ExtraCare account with CVS Pharmacy so we can properly investigate and resolve his complaint; unfortunately we have been unable to collect this information We invite Mr [redacted] to contact our Customer Relations team members at 1-800-SHOP-CVS ( [redacted] ) and refer to incident number [redacted] so we can fully assist him in his concerns.Thank You, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [These are the same excuses CVS has been giving me for over a year nowIf they cannot provide a reliable APP, Email or other notification service regarding prescriptions, they should not be promoting an APP and service specifically geared towards refilling prescriptionsThey are pushing promotions and advertising that this APP is the best and most convenient and reliable way to refill prescriptions but it is far from itThey acknowledge that they know of these issues but still promote the appThey should not beIt's advertisingPatients should not have to go through all these problems, stress and aggravation regarding the simple refilling of prescriptionsAlthough I have spoken with this company many times, NOTHING has been resolvedAbsolutely NOTHINGExcuses and that's allThey've also done absolutely nothing to try and make up for all the problems they've causeABSOLUTELY nothing] Regards, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] *** for the experience he had when trying to return merchandise to his local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Area District Manager, [redacted] has investigated and addressed Mr***’s complaint with store management and staff Store Manager [redacted] spoke with Mr [redacted] apologizing for his negative experience and resolving this matter with him If we can be of further assistance Mr [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

We offer a variety of stained concrete, tile, wood, and carpet for flooring optionsThis particular stained concrete is the option the clients choseIt is not an acid wash and we did not ever say that it would be an acid washWe did arrange for the clients to meet with our floor contractor to discuss the look they were trying to achieve and they made their selection based on information and samples discussed at that meetingOur floor contractor also never said that it would be an acid wash (please see attached communication from the floor contractor)we did ask our floor contractor what he would charge to do an acid wash concrete flooring but the clients did not want to pay that amountThe care of this flooring does require cleaning with mild soap and water and waxing as needed based on the level of shine desired for the flooring by the clientsOur stained concrete flooring contractor is his own business man and how he communicates with clients after they move into their homes in regard to add on sales is at his discretionWe have made numerous attempts to resolve this issue with the clients and do not seem to be able to make them happyWe do stand behind our warranty but wear and tear is not a warrantable itemHomeowners do have a responsibility to maintain their homes once they take ownership of the home

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First...thank you for investigating this case and providing some encouragement that we can resolve the issue We appreciate that you have removed the charges We have one outstanding issue though The 2nd prescription was paid for out of our HSA account, and not funded by a CVS credit I have a screen shot of my HSA account that shows was deducted in June and again in July I have provided the screen shot to [redacted] of the Revdex.com (who emailed me regarding the status of the refund) and attached it to this response Please let me know if you need more informationRegards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still do not find this a suitable conclusionI feel I should get the canvases at the price advertised and that I paid Regards, [redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered at his local CVS regarding his coupons At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We have investigated this matter and found the coupons in question were valid for the customer to use at the time of purchase as long as they were being used properly and were within the expiration date providedThe $in Extra Bucks that Mr [redacted] is speaking about is still available to him until 11/25/In the future we do require more detail as to what the customer was trying to purchase in order to assistIf Mr [redacted] experiences this again he can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] Thank you, ***

Good Afternoon, On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with the billing of her ex husband’s prescriptions at her local CVS At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that CVS Third Party Finance Operations manager [redacted] has investigated the issue and advised us that the funds have been recouped by the plan in March and April of Ms [redacted] should no longer be receiving collection notices If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at [redacted] ( [redacted] ) and refer to incident number [redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her CVS.com order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct actionIt is our understanding that Customer Care Supervisor [redacted] investigated and addressed this matterMr [redacted] has also sent Ms [redacted] a replacement orderIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (###-###-####) and reference incident number [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [redacted] , Apr 30, 6:PM CDT:Hi [redacted] ,My apologies for any inconvenience causedIn this case, I would highly suggest you to take the necessary steps as per below to ensure it has been redeemed correctly and there is sufficient balance;Click on the "View Details" button to the right of the purchase"View Voucher""Redeem Online" Once you have redeemed the gift card, you may proceed to check the balance at the following link: [redacted] If you've followed these instructions and continue to have trouble, we recommend contacting the merchant directly at [redacted] In other words, [redacted] says you're responsible, not themI'm going to return my purchase and not do business with CVS since their security is obviously lacking and not taken seriously when a breach is reported [redacted] ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-800-746-7287) and reference incident number [redacted] .Thank you, [redacted]

When he bought the vehicle it was in working condition when purchasedHe drove the vehicle for miles before he purchased itIf there were any pre-existing issues with the vehicle, he would have been aware and brought it to our attentionHe did notAs far as the title, the address that he put on the application was the incorrect addressWe have proof that we mailed it to him immediatelyWe had confirmation that it made it to the destinationHe stated he didn’t get it, it was sent back to us, and we re-mailed it back out to the address he correctedWe do not have a voicemail on the line, so he could not have left messagesHe has received the title and everything at this point is resolved

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered attempting to make a return At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that District Manager [redacted] has investigated and addressed this matter with store staff, including the Store ManagerWe have successfully contacted Ms [redacted] and provided a refundIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at [redacted] and reference incident number [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The District Manager, [redacted] instructed the local store manager to special order an incorrect item as replacement: to order CANS of [redacted] So the local manager followed these instructionsOn Saturday March I received a call that my order had come in- I went to the store within the hourWhat had shipped was cans to percolate coffee, not [redacted] oz bottles of Instant regular coffeeThe local manager however was able to find for me, on his own time, the requested product [redacted] oz Instant regular coffee at another retail store, [redacted] , and thus I was able to obtain the advertised [redacted] oz Instant coffee which had been advertised but not readily available in CVS' advertisements since August I appreciate this local store manager's diligence in obtaining this product Regards, [redacted]