CVS Pharmacy

On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the negative experience he had regarding any phone calls from CVS or Silver Script At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action.I would like to confirm with Mr [redacted] that the telephone number that he has provided has been placed on the do not call list It may take a few days from this notification for all departments to have this process finalizedIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) option and reference incident number [redacted] Regards, [redacted] Senior Customer Relations Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problems she encountered with her local CVS Pharmacy regarding prescriptions being filled At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate actionIt is our understanding that the Area Pharmacy Supervisor [redacted] has investigated this matter and determined the customers’ prescription requires authorization from Ipledge for every pick upThe medications have also been submitted through all insurance programs, reflecting the correct deductible and have been soldMr [redacted] has reached out to the customer and provided his contact information if Ms [redacted] has any further questions on multiple occasions If we can be of further assistance, we invite Ms [redacted] to contact Customer Relations at [redacted] ( [redacted] ) and refer to incident number [redacted] Thank You, [redacted]

Good Afternoon,While we regret that Mrs [redacted] has provided a rebuttal to our response, without additional information we will be unable to assist further At this time we believe all resonable efforts have been made to assist Mrs [redacted] in this matter.Thank You, [redacted]

Tell us why here On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] D [redacted] for the problem he encountered with the billing of his prescription at his local CVS At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that CVS Third Party Billing Specialist, [redacted] investigated Mr [redacted] ?s prescription billing concerns and needs more information from Mr [redacted] in order to assist him Ms [redacted] called and left voicemails for Mr [redacted] with her contact information Mr [redacted] has not responded If we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] Regards, [redacted] | CVS Health | Retail Executive Support Representative

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS regarding making a return At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action The information regarding Ms [redacted] experience has been shared with the District Manager, [redacted] who will be addressing Ms [redacted] customer service concerns to prevent this issue from occurring in the futureMy attempt to contact Ms [redacted] to personally apologize was unsuccessful and I had to leave a voicemailIf we can be of further assistance, Ms[redacted] can reach out to our Customer Relations Department at [redacted] option and reference incident number [redacted] .Regards[redacted] Senior Customer Relations

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the experience she had with a return she believes she made in the front of the store at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action I have investigated this matter and spoke with Ms [redacted] providing her with the results of my investigationMs [redacted] will call me with information pertaining to her return so I can assist her further If we can be of further assistance Ms [redacted] can reach out to our Customer Relations Department at [redacted] (###-###-####) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the experience she had obtaining her medicationAt CVS, our goal is to make our customers’ shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct actionIt is our understanding that our Corporate Pharmacist Denise has attempted to reach Ms [redacted] on three occasions and has left messages asking her to return her call in order to discuss her concernsIf we can be of further assistance, Ms [redacted] can reach our corporate pharmacist at [redacted] Thank you, [redacted] CVS Senior Customer Relations Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Ms [redacted] ' concern We have further confirmed with our Digital Photo team members that the 60% off Canvas Print offer is an appropriate solution given the nature of the system error that the customer experienced We welcome Ms [redacted] to contact out Customer Relations team members at [redacted] ) and refer to incident number [redacted] with any further questions.Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below First of all, it is insulting that the CVS representative cannot refer to me by my correct name ***s and repeatedly refers to me as [redacted] in the responseSecond, we have not received any correspondence by phone or email from the CVS Response team as stated in the replyI have not received any email to [redacted] or my home phone voicemailThey also refer to the incorrect pharmacy name stating [redacted] instead of Rolesville where the day refill incident occurredI did receive a phone call from the Rolesville pharmacy but they were unable to provide a reason for voiding my day prescription and not notifying me of this prior to filling the order or when I picked it upThey also would not provide the prescription back to me to be filled at another pharmacy because they said it was voidThe reason they stated the day was only filled as day does not match the reason given in the Revdex.com business replyThe pharmacy said it was due to the class of medicationAs far as the first incident, the [redacted] medication was not written as Brand name only by my doctorI verified this with my physician and she just wrote my new prescription as Generic again at my visit last monthI've been taking this medication for years and it has always been written as generic for as long as I have been taking itCVS Caremark is unable to provide any proof that this prescription was received with a Brand only directionsMany many customers have made similar complaints about CVS changing their prescriptions from Generic to Brand Only mysteriously and you may see the numerous complaints on their customer service forum Regards, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to respond to Ms [redacted] ’s rebuttal and apologize once again for the problem she encountered with the billing of her prescriptionAt CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that CVS Third Party Billing Specialist, [redacted] has investigated this complaint Ms [redacted] called back and spoke with a Third Party Specialist who discussed the complaint with Ms [redacted] and provided her with the contact number for her Pharmacy Benefits Manager for further assistanceThe prescription in question was not filled at CVS Retail Pharmacy If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at [redacted] (###-###-####) and refer to incident number [redacted] Regards, [redacted] | CVS Health | Retail Executive Support

In order to properly investigate your concerns, we are in need of additional information Please provide us with the following information: Member ID number, Date of Birth, and the medication that is not being covered

Good Afternoon,We regret that Ms [redacted] remains dissatisfied with our leadership teams investigation of this matter Upon initial receipt of this concern a review was provided with the utmost care to ensure accuracy It is our finding that this concern has been properly addressed by our Senior Supervisors Thank You, [redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-800-746-7287) and reference incident number [redacted]

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the experience she encountered at her local CVS when using ExtraBucks At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that District Manager, [redacted] has investigated and addressed this matter with store staffMr [redacted] has ensured that the proper steps have been taken with store staff to prevent this issue from occurring in the futureWe have spoken with Ms [redacted] to apologize for her experience, communicate our efforts at store level, ensure that Ms [redacted] 's account is current and her rewards for Quarter spending were accurateIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] Regards, [redacted] Customer Relations Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did not order the medication online and have never filled a prescription onlineI cannot control the fact that the Doctor's office sent the prescription two placesIn all the times that I have spoken to the doctor I have requested the prescription be sent to the pharmacyThis is not my fault that CVS has no cross references in place to see that the prescription was sent to the pharmacy and online and to make sure it was not filled at the pharmacyIn my opinion CVS should be able to tell that it was sent to both places and contact the consumer to find out which option they would prefer.? Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] CVS has not provided a satisfactory response I also do not understand why they keep referring me to their customer service number as it is crystal clear in my complaint that I contacted their 800# prior to making a claim They were unable to address my issue and stated that 1) coupons are issued with short expiry dates and 2) many coupons are simply rejected to issues related to the manufacturer and that they cannot resolve those issues My contention is that CVS has a misleading business practice in issuing short-expiry coupons and making it difficult to identify when the coupon will expire This misleading business practices entices consumers to come to their stores and make large purchases to take advantage of the coupon This is what happened in my case where my coupon was rejected and customer service has offered no remediation to me or any acknowledgement of their misleading business practice Therefore, my claim has not been resolved and CVS continues to feignresolution by referring me to their number Meanwhile, I continue to receive misleading offers, coupons, and promotional pieces from them which I have requested be stopped Regards, [redacted]

On behalf of CVS/pharmacy, I would like to apologize to [redacted] for the experience with CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action Mr [redacted] 's two email addresses that we have on file have been opted out of all email promotionsPlease allow weeks for the addresses to cycle out of our system If we can be of further assistance Mr [redacted] can reach out to our Customer Relations Department at [redacted] ) option and reference incident number [redacted] Regards, [redacted] Senior Customer Relations Representative

Good Afternoon,We regret that Mrand Mrs [redacted] remain dissatisfied with our leadership teams efforts to provide a resolution in this matter Upon initial receipt of this concern an investigation was provided with the utmost care and steps were taken to reimburse the customer the costs incurred It is our finding that this concern has been properly addressed by our Senior Supervisors Thank You, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered with the billing of his prescription at his local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, Christina [redacted] has investigated and addressed Mr [redacted] ’s concerns with pharmacist and staff Ms [redacted] spoke with Mr [redacted] and discussed his prescription billing options with himMs [redacted] has resolved this matter with Mr [redacted] If we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to [redacted] *** for the experience she had with a CVS Brand product purchased at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action I have forwarded [redacted] concerns to the appropriate CVS Department for their reviewI spoke with [redacted] and apologized for her product experience and resolved this matter with her If we can be of further assistance [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative