CVS Pharmacy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Although I do understand the policies involving coupons I belive a in-store coupon could be honored in this situationIn the interest of the superb customer service that you are claimimg to hold so importantAs I am re-communicating to CVS, I am not looking for something that I did not pay for, or earn through purchases madeI do not wish to have my extra bucks re-instated so Im not looking to break any rulesI would appreciate a store credit or store card that I can use in order to get the $due to meIn the world of CVS $is nothing, but to me that is another present under the tree for my daughterI don't believe this is an unfair requestAlso please update your system! I am not an employee, and was shocked to find I'm still listed as one after five years Regards, [redacted]

On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the experience with CVS curbside At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action I have spoken to Mr [redacted] after discussing the curbside order with our online team, to discuss their findings Two orders were placed on the same date the one for [redacted] dish soaps totaling $was canceled and a secondary order for $was placedDuring pick up a $coupon was used in addition to a credit card for payment The receipt for the return shows that Mr***’s credit card was refunded and the amount for the $coupon was issued on a CVS gift card which Mr [redacted] did not receive I have issued a Extrabuck coupon to Mr***’s ExtraCare card which will be available to print at store level on October 30, We apologize again for the curbside issue If we can be of further Mr [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (###-###-####) option and reference incident number [redacted] .Regards, [redacted] Senior Customer Relations Representative

On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] for the experience he had with our Americans Greetings ExtraCare promotion. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to... understand what happened, and to take the correct action. Our ExtraCare team has investigated Mr. [redacted] concerns and determined that the reason he did not receive the qualifying $3.00 ExtraBucks is due to the manner in which the $1.99 coupon was processed at the point of sale on March 17, 2016. This matter has been addressed at store level. Due to the inconvenience this has caused Mr. [redacted] a $5.00 ExtraBuck coupon has been set to print at any CVS as of April 10th. If we can be of further assistance to Mr. [redacted] we invite him to reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) option 3 and reference incident number [redacted] . Regards, [redacted] Senior Customer Service Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered with the ***'s pre-paid cards she purchased at her local CVS Pharmacy At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action We researched the issue with the prepaid card vendor and they confirmed that the card purchased on the receipt was activated successfullyIf you are still unable to use the card we recommend that you contact ***'s to open a research ticketYou can contact ***'s at 1- [redacted] If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] and reference incident number [redacted] .Thank you, [redacted] r

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They did not attempt to contact me "several" times They called twice Both times I was with a doctor I want this resolved now, via this method I do not have the time to call them The way to resolve this is to terminate the web accounts associated with My e-mail addresses: [redacted] I would also like CVS to make this process easy to find & complete on their website If they did that, I could terminate the accounts on my own They have purposefully made this process difficult Regards, [redacted]

Good Afternoon, I would like to ask Mr [redacted] to please disregard our previous responseWe are still researching and attempting to resolve his concerns.Thank you, [redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS regarding the filling of her prescriptions At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that District Leader [redacted] has investigated and addressed this matter with store staff, including the Pharmacy ManagerMr [redacted] has honored her request to transfer the prescriptions to the Pharmacy location she requestedHe has also coached the staff on how to handle these types of situations going forwardMr [redacted] has not been able to connect with Ms [redacted] directly but she has been made aware of the resolutionIf we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you,***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Mr [redacted] remains dissatisfied with their efforts because there have been no effortsJust excusesThe facts are CVS has an APP, email and phone system that have serious flaws with regard to refilling prescriptions and how/when patients are notifiedThis has been going on for some time and CVS are incapable of resolving themI've had numerous conversations with this company, their customer service "or lack thereof" about this and they do nothingYes again NOTHING is done to make up for all the problems Ive had with this company and wasted time with regard to their continued flawsI also add that I've spoken with the representative who is responding to these Revdex.com complaints and he's also be useless and incapable of resolvingIn closing, I'm officially requesting that someone OTHER THAN [redacted] respond moving forward .] Regards, [redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered at his local CVS regarding the use of manufacturer coupons loaded to his Extra Care Card At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action Our Extra Care Card team has investigated this matter and provided the following informationThe team was able to confirm Mr [redacted] purchased the correct items for the coupons in questionWe have issued out a $Extra Bucks Reward to the customer’s accountThe reward will available to use on 1/13/ Additionally, we have shared his feedback regarding the manufacturer’s coupons available on our website with the appropriate partiesIf we can be of further assistance, Mr [redacted] can reach out to our Customer Relations Department at [redacted] (1- [redacted] ) and reference incident number [redacted] Thank you, ***

On behalf of CVS/pharmacy, I would like to apologize to [redacted] for the experience she had at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is my understanding that the Store Manager [redacted] has spoken to Mrs [redacted] to apologize and arrange for a store reimbursement of any fees she incurred due to both checks being presented for payment to her account In addition the funds for the check in the amount of $should have been returned back to Mrs [redacted] ’s account by the bank due to the authorization being revokedThe District Manager has also addressed the customer service and training issues with the appropriate employeesWe apologize once again for Mrs [redacted] ’s experience and if we can be of further assistance we invite Mrs [redacted] to reach out to our Customer Relations Department at [redacted] option and reference incident number [redacted] Regards,***Senior Customer Relations Representative

January 8, Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont [redacted] Complaint ID: [redacted] / [redacted] To whom it may concern: CVS/Caremark administers the prescription benefits portion of the [redacted] ***, of which Mr [redacted] is a memberThis letter is in response to the rebuttal we received from your office on December 28, Thank you for the opportunity to address Mr [redacted] ’s concerns as expressed in Complaint ID [redacted] Our CVS Resolutions team which handles issues pertaining to retail has been working on a complaint received from the Revdex.com since December 18, The complaint is in regards to an over payment for which Mr [redacted] is seeking reimbursementThere were initial delays in resolving this concern because we were unsuccessful in reaching Mr [redacted] The payment was received without the account number and payment stubAs of November 3, 2015, once research on this issue was completed, the credit balance was added to Mr [redacted] ’s accountOn December 9, 2015, Mr [redacted] called to request a refund, which was approved by a supervisor on December 14, The process to release the reimbursement was completed as of December 23, and a check for $was mailed to Mr [redacted] This reimbursement amount was minus $which was used to care for a new order which was processed We sincerely apologize for any frustration or inconvenience that Mr [redacted] experiencedWe value Mr [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, "helping people on their path to better health" Should you or Mr [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] Sincerely, [redacted] Member Advocate

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I ONLY WANTED CVS TO TAKE RESPONSIBILITY FOR THEIR OWN LIES AND SCAM AGAINST MECVS REFUSES TO ACKNOWLEDGE THE FRAUDULENT ACTIONS OF THEIR OWN EMPLOYEES NOT ALLOWED TO COMPLAIN IN DIRECT RETALIATION FOR THIS "AND MANY OTHER" COMPLAINTS I WAS TOLD TO GO SHOP AT [redacted] FROM NOW ON *WHEN [redacted] DID THE 'MANY OTHER COMPLAINTS' HAPPEN?? ANOTHER SCAM LIE!!!!! (MORE PROOF CUSTOMERS ARE NOT ALLOWED TO COMPLAIN THERE) ***, the manager on duty tonight (10-03-2017) had previously left a voicemail on my phone (saved) stating I could pick up replacement Cherry *** Tonight I attempt to pick it up and was told by [redacted] in direct retaliation for this compalint that it would be better if I shop at [redacted] from now on (MORE HARASSMENT - NOT ALLOWED TO COMPLAIN OR BE RETALIATED AGAINST) SO I LEAVE WITHOUT PICKING UP ANYTHING NOT WELCOME THERE ISSUE STILL UNRESOLVED I WAS ORIGINALLY LIED TO 9/19/AND DIRECTLY TOLD THAT CHERRY [redacted] WAS NOT ON SALE AT ALL AFTER TRYING TO PURCHASE SOME [redacted] WAS THERE AND WITNESSED THIS TOOSCAMMED MY HIP IS DAMAGED AND CARING THREE REGULAR [redacted] 12-PACKS BY HAND ONE DIRECTION WAS PAINFULRETURNING TO THE STORE WOULD OF MEANT *THREE [redacted] SEPARATE TRIPS OF 12-PACKS ON THAT HURT HIP IN LESS THAN AN HOUR CVS "CAREMARK" COUOLD CARE LESS ABOUT THEIR OWN EMPLOYEES LIES AND WOULD RATHER SEE ME SUFFER In regards to past employment, SEVEN SOLID MONTHS OF DIRECT PHYSICAL THREATS AND HARASSMENT BY A SHIFT SUPERVISOR NAMED [redacted] COUPLED WITH FURTHER HARASSMENT (reduced from hours to - hours/week, almost daily threats of write-ups, etc) CAUSED ME TO ATTEMPT TO TAKE A LEAVE OF ABSENCE WHICH WAS TWISTED INTO ME "ABANDONING THE JOB" - whatever NOT ALLOWED TO COMPLAIN ABOUT THESE THINGS BECAUSE IT COMES BACK ON ME YEARS LATER [redacted] REMEMBERS EVERYTHING INCLUDING THE PERIOD WHERE EVERYONE IGNORED MY ISSUESSHE NEVER CARED, NOR DID ANOTHER MANAGER AT THE TIME WHO EVEN DEFENDING [redacted] BY SAYING "THAT'S THE WAY HE IS" IN REGARDS TO THE CONSTANT THREATS AND HARASSMENT AGAINST ME EMPLOYEES SUCH AS [redacted] ARE REWARDED BY CVS, HE GOT A FULL MANAGEMENT PROMOTION TO THE [redacted] STOREMY COMPLAINT AGAINST HIM WAS FRAUDULENTLY DISMISSED BY CORPORATE AS "INVESTIGATION COMPLETED AS HE NO LONGER WORKS AT THE STORE" (yes TRANSFERRED TO [redacted] CVS WAS OFFICIALLY DECLARED "NO LONGER WORKING" FOR THEM 'CASE CLOSED') Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The responses to the Revdex.com from CVS/ [redacted] is replete with liesBefore this incident I had been purchasing this same medication for approximately $ Additionally, to date, I have not received an apology from any of the CVS/ [redacted] staff who harassed and overcharged me] Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I am very disappointed that CVS has not acknowledged the problem with their coupon distribution. I've been a customer with CVS for many years and spent thousands of dollars each year. I do not accept the 30% coupon when my issue was not resolved and I do not want any further responses from CVS. Regards, [redacted] ***

On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the problems he encountered with the billing of his wife’s medication at his local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed this matter with store pharmacist and staff [redacted] spoke with Mrs [redacted] explaining the billing of her medication [redacted] has resolved this matter with Mrs*** If we can be of further assistance we invite Mrand Mrs [redacted] to contact Customer Relations at ***- [redacted] and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Yes Ms [redacted] has responded to the complaint I was only able to contact her last week because I traveled most of the month of December I'm hoping to hear back from her this week I however, have not heard back from CVS caremark about that portion of the complaint Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I reject this response, because I did not receive a partial refund like requested Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Good Morning,On behalf of CVS Pharmacy, I would like to apologize to Mr [redacted] for the problem he encountered with his local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate actionIt is our understanding that Pharmacy Supervisor [redacted] has investigated and addressed this matter with the pharmacy staff, including the Pharmacy Manager It has been confirmed that the prescription in question was written incorrectly by the prescriber, when the customer brought this to the attention of the Pharmacist on Duty they informed the customer they wanted to review the concern with the Pharmacy Manager before proceeding given our policy regarding returning prescriptions The Pharmacy Manager proceeded to speak with the customer the next morning and determined that a refund was in order Mr [redacted] has now also spoken with the customer clarifying the concern and confirming that a new correct prescription has been written.If we can be of further assistance, we invite Mr [redacted] to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number [redacted] .Sincerely, [redacted]