CVS Pharmacy

Tell us why here...On behalf of CVS/pharmacy, I would like to respond to Ms [redacted] rebuttal and apologize once again for the negative experience she had when trying to obtain a rain check for an out of stock front store promotional item at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Area District Manager, [redacted] has investigated and addressed Ms [redacted] complaint with store management and staff Mr [redacted] spoke with Ms [redacted] once again and has resolved this matter with herIf we can be of further assistance Ms [redacted] can reach out to our Customer Relations Department at [redacted] (###-###-####) and reference incident number [redacted] Regards, [redacted] | CVS Health | Retail Executive Support Representative

Tell us why here On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] *** for the experience he had with receiving CVS Extra Care Pharmacy Rewards, At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action I reviewed Mr***’s Extra Care account and have made necessary adjustments I spoke with Mr [redacted] explaining the reason for the delay in his receiving Pharmacy Rewards and steps taken to resolve this matter If we can be of further assistance Mr [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] *** for the experience she has had finding sale items available at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that Area District Manager, [redacted] has investigated and addressed this matter with store management and staff Mr [redacted] spoke with Ms [redacted] apologizing for her negative experience and assuring her that steps have been taken to ensure her future CVS visits are more pleasurable If we can be of further assistance Ms [redacted] can reach out to our Customer Relations Department at [redacted] (###-###-####) and reference incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The [redacted] was $ I used a $coupon for it If you want to change your own $coupon to $so I don't make "profit", that's at least understandable, if ultimately dishonest But there was no reason to make it $ The [redacted] was not free Again, I'm not going to argue untrue things with you The damage is done All you can do now is be better at customer service from now on Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I have been unable to resolve this issue through customer care so am surprised CVS continues to refer me to that avenue of resolution. Also, I am not "Ms. [redacted] " but rather Mr. [redacted] . I did not retain a copy of the coupon that was rejected, however, it was similar to the image below. Note that there is no bar code or expiry date provided on the front of the coupon, so suggesting the expiry date is obvious is misleading. Again, the responses from CVS are misleading, poorly prepared, and do not address the issue that I have raised from a business practice perspective. The reference to the Marketing department is telling because it is clear these coupons are intended to have short-expiry dates and trick customers into relatively large in-store purchases. The rate of in-store coupon rejections is probably considered a success factor by the marketing department. *** Regards, [redacted]

On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] *** for the problem he encountered with a CVS employee at his local CVS. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that... it is important to understand what happened and to take the appropriate action. It is our understanding that Area District Manager, [redacted] ***r has investigated and addressed Mr. [redacted] concerns with pharmacist and staff. Mr. ***r left voicemails and sent an email to Mr. [redacted] offering to discuss his concerns with him. Mr. [redacted] has not responded. If we can be of further assistance we invite Mr. [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] All is agreed as was discussed, however I went to the local CVS today and tried to retrieve the coupon by entering my phone number associated with the new Extra Bucks card...nothing was found/locatedThis is rather frustratingI tried calling the number I was called from when CVS reached out but only got an automated pickupWhat is the status on mailing the new CVS cards and, more importantly, why is the phone number I provided still not associated with the card for the system to locate it? The number is [redacted] What is the expiration date on the $ECB coupon? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I DO NOT AGREE WITH THE RESPONSE Regards, [redacted] ***

On behalf of CVS/pharmacy, I would like to apologize to Ms [redacted] for the problems she encountered when trying to fill a prescriptions at her local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated and addressed Ms [redacted] ’s concerns with the pharmacist and staffMr [redacted] spoke with Ms [redacted] apologizing for her negative pharmacy experiences and assured her steps have been taken to ensure her future pharmacy experiences are positive ones If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at [redacted] and refer to incident number [redacted] .Regards, [redacted] s | CVS Health | Retail Executive Support Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the poor customer service she encountered at her local CVS PharmacyAt CVS, our goal is to be a trusted partner in our customers' health care When a customer concern is brought to our attention we believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.It is our understanding that Third Party Senior Assistant [redacted] has investigated and addressed this matter to Ms [redacted] 's satisfaction Mr [redacted] was able to provide a review to Ms [redacted] that one prescription was processed in error and he has been able to provide the customer a reimbursement of the remaining balance It has been reported that Ms [redacted] is happy with the follprovided by Mr [redacted] in this matter.If we can be of further assistance we invite Ms [redacted] to contact Customer Relations at 1- [redacted] (1- [redacted] ) and refer to incident number [redacted] .Sincerely, [redacted] ***

On behalf of CVS/pharmacy, I would like to apologize to Mr, [redacted] for his experience concerning a refund transaction at his local CVS/pharmacy At CVS, our goal is to make a customer’s experience easyWhen we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action After reviewing Mr [redacted] s’ transactions I have been able to confirm the refund for $has processed and settled with CVS There was one other refund from January 29, for $which was also processed and settled with CVS If at this time Mr [redacted] does not see the refunds posted to his account, we invite him to call our Customer Relations Department to provide a fax number for his credit card company and our accounting department can fax verification of these settled refunds If we can be of further assistance, we ask Mr [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) option and refer to incident number [redacted] .Regards, [redacted] Senior Customer Relations Representative

Not only did she address my concerns with the CVS locations itself, but also was helpful in dealing with issues with the parent company It was a very productive phone call[redacted] O [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Although I appreciate the apology from the business, not enough time has passed to confirm that the calls will stop After all, they've told me before that the calls were going to stop, and they didn't Please wait at least days before closing this issue In fact, when I got home today (11/20) there were TWO more nag messages from CVS about a prescriptionI don't need more time; the response was completely inadequate.Regards, [redacted] ***

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. You are lucky I don't turn you all in to the Florida Board of Pharmacy. Thanks for your apology but an ample extra care credit or holiday check in the mail is much more in order for all my wasted time, pain and suffering and gas on a fixed income because of your mistakes. I look forward to hearing from you regarding this final matter Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] CVS informed me on 11/that they had corrected the problem I rejected the response, saying not enough time had passed to confirm the correction And in fact, I received two robocalls from CVS later that day -- one referencing a prescription ending in [redacted] that I had discontinued So you'll understand my skepticism Once again, I'm going to reject the response until a full month has gone by without additional harassment Regards, [redacted] ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered regarding her coupons At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action I have reviewed Ms***'s account and can confirm $coupons have been issued and used.If we can be of further assistance, Ms [redacted] can reach out to our Customer Relations Department at 1- [redacted] (1- [redacted] ) and reference incident number [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm not sure what the purpose of CVS' response is, but CVS made no efforts to resolve this matter I'm therefore rejecting this "response." Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI went into the CVS yesterday to see if ANY of the items in questionedwere changed, instead to my surprise, about 30+ items were marked on sale that were the same everyday price I think this matter needs to be escalated to the Attorney General, as it clearly seems to be their policy to continually put items on sale that are not (see attached photos In addition, the bonus coupons, do not take the required amount off as it shouldI spend more time reviewing my receipt and making sure the cashier discounts the items correctly than I do shopping in the store Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr [redacted] for the problem he had with the filling of his prescription at his local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action It is our understanding that Area Pharmacy Supervisor, [redacted] has investigated Mr [redacted] ’s complaint with the pharmacist and staff at Mr [redacted] ’s CVS pharmacyMr [redacted] has made several unsuccessful attempts to reach Mr [redacted] by phone He was not able to leave a voicemail Mr [redacted] sent a letter to Mr [redacted] offering to assist him in this matter and is awaiting his response If we can be of further assistance we invite Mr [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted] .Regards, [redacted] | CVS Health | Retail Executive Support Representative