Crunch Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My monthly charge is only So why would I be charged after I cancelled? The most I would be charged is at this timeBut my wife who cancelled the same day and signed up the same day was not charged anything more after she cancelled. So it doesn't make sense that I would be charged and she wouldn't
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The amount of $has been refunded due to error in processing and setup of sessionsNo further action required

I had two accounts at this business that I closed last July The member of the second account went in to the business and cancelled both after several calls from myself in an attempt to close the accountI am now being told almost a year later that the accounts were not cancelledThe account under my name went in to collectionsThe business continues to charge my bank account for the membership of my ex Even after repeated calls and a letter sent in to the business to cancel they still continue to charge my accountI would like for both accounts to be closed permanently and the money charged for any membership dues after July to be returnedI feel the staff was deceptive to myself and the other member when trying to close the accountsWe were given the run around as to how to close the account and were told by staff that the issue was done last July Now the manager and assistant manager claim the account was never closed and they can not find any paperwork signedI have not

Initial Business Response /* (1000, 10, 2015/12/31) */
This has been taken care of and refunded

I cancelled my membership on August 25, 2018, which was within the window to cancel and not get charged for the next monthI received a cancellation confirmation letter by emailThe gym charged my credit card on September 21st, When I called, the staff member said I had to come in person to fix itI asked for a manager who said it was a mistake and they'd refund the moneyThey didI just got charged AGAIN on October 22, It is a hassle to track and get the money refundedI am now filing a complaint because there is no reason to keep charging my card
Product_Or_Service: gym membership

The member, *** ***, joined our Fitchburg club online on July 25, All membership terms, rates, and fees are outlined on our membership page online at: ***The terms and fee structure of the Basic membership which *** chose as his
membership option comes as a month agreement with payments of $a monthThere is no tax on health club membershipsThe annual fee which is outlined on our membership page as well as detailed on the join now launch page upon sionline which is how *** chose to join Boost Fitness. The payment of $that was processed on December 6, includes ***' monthly dues for the month of October ($9.99) and November ($9.99) as well as the annual fee ($39) setup for payment on October 25thThe annual fee is processed days from the start of every membership and outlined on the join now launch page and listed on every membership on the membership pageThere are no hidden fees or taxes processed at Boost Fitness and we do adhere to the month agreement on the Basic planGiven that we don't expect *** to return to Boost Fitness I have been approved by ownership to process an early cancellation of membership months early without penalty, however there will be no refund processed as the payments had been agreed upon ***' online registration for membership. The explanation of the membership had been presented to *** by our management at the club on December 6, 2017, and is the same as explained above with the exception of the recent approval to cancel the membership

Thank you for bringing your concerns forward. We do need sufficient evidence to state you are or have moved. This has been our stance since day one. A note stating you are potentially moving isn't sufficient to cancel the binding agreement made with CRUNCH. Please submit a
statement showing you are residing outside the Mile radius of any of our locations and we are more than happy to cancel the agreement

Horrible customer service!! I went to cxl my membership the person at the desk said I could place it on hold (I said ok but I have already done that in the past) she said no prob she would take care of itone month later obviously NOT I got billed as normalI called to explain situation and of course I'm not able to get a refund because the account has already been on hold ..um really..wanted to talk to management but was too busy to take my phone call

I am rejecting this response because: I dispute this response because I never ONCE met with a "personal training manager." The only person that talked to me was the personal TRAINER who was clearly not a MANAGERAnd now that said TRAINER is gone because she felt poorly treated by her superiors, which I can't say I blame her forI am perfectly fine paying a cancelation fee, but absolutely refuse to pay the they are asking forAt this point, my membership is about to be canceled all together, and I will make sure plenty well that all those around me hear of your poor customer service and misleading informationI assumed there was a cancelation fee if I wanted to end my contract, but what type of business ropes you into something and refuses to let you out of it? I am baffledI can no longer afford this service so I do not want to be punished any further by a business that could care less about me as a human being, but cares simply more about the money I can fork over to them, WHICH I NO LONGER HAVE

The client was and still is offered the services she signed a contract for Crunch HB to provideShe was also given a copy of the contract and discussed the provisions for cancellationWe have very clear contracts on providing these services and expect our clients and well as us to uphold the
conditions of the agreement. We service of 30,dollars worth of personal training every month and this is the first time we have had a complaint concerning our training quality or contracts since we opened in March

I have been a member for year nowWhen I first signed up I noticed employees cleaning the machines and matsHave not seen that again! The machines are getting dusty and dirty and some need to be fixed

Good Afternoon,The club has to the decision that This member is not entitled to a refund as she did not cancel her PT and then came demanding a refundHer agreement is attached and we have cancelled her PT going forward, but she did not cancel properly, so she is not entitled to the
refund. Thank you!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi,This message is to inform Revdex.com of NY that my issue has not been resolved at allI personally went out of my way to contact the rep from crunch and she asked me some questions, this was on Tuesday March ***I have reached out to her again on Friday March 20th and have not heard back. My issue is definitely not resolved, my case should have never been closedI didn't update the status because I was giving crunch a chance to resolve issues. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** signed up fora membership which stated the two options of cancelling a membership.When she tried to cancel, it was through a website that was found online, and not through either of thestated options from the signed agreementWhen contacted by the Assistant Manager with an offer
tocancel the membership via email as a courtesy there was no response from *** to confirm thisactionBut as an additional courtesy, the club will refund the $annual maintenance fee andcancel the membership with this letter as proof but the remaining requested refund will not beprocessed.Sincerely,Rachel T***Crunch Waterfront

Crunch Hemet has reached out to their collections company and has had the member removed from the collections fileThe member will not receive any more notifications

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I have received the refund

I joined this gym and opted to work with a personal trainerWas told I would be billed for payments of $Each session was $and signed up for once a week for monthspayments were taken out of my accountWhen the 7th payment hit, I immediately contacted my personal trainer, Maria, to look intoSeveral times I communicated with her via text and got nothing resolvedI then contacted Jeff Ywho is the gyms managerWas told that a gentleman by the name of MrUwould be calling me back who is the manager for the personal trainer areaI began this communication with Jeff on 6/and still not able to get this resolvedI keep getting the run around stating someone will contact me and they do notEmailed Jeff on 7/24/and told him I expected the refund in my account today and it has not been doneI also have personal trainer sessions left in which I also requested refund forI cancelled my membership when this issue came up due to the trust issues of paymentsI wa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I was made aware that I needed to cancel the other membershipBut I was never told that I would be charged for both memberships if I did not cancelSo all this time I have been being charged for memberships and annual feesI have spoken to the assistant manager at the Jamacha location and they said that they would not be able to refund meSo at this point since it was not mentioned that I would be charged for both gyms I am requesting a refund for the the months I was double charged as well as a refund for my membership fees I was charged twice for
Regards,
*** ***

This membership has been terminated per management discretion and refunded in full due to member disputing charges on file in October, as well as making threatening statements to employees via telephone calls. All amounts paid by this individual to Crunch *** *** via ***
*** from time of enrollment, including any membership/service related charges as well as an apparel/retail purchase have been successfully refundedIndividual is not permitted back into the facilities after October termination, and any further contact with Crunch or any of its representatives/employees therein may result in Crunch filing harassment complaint with ***

Good Morning,Crunch North Bergen has refunded the annual fee for the memberIt will take up to business days for the member to see the refund.Thank you,