Crunch Fitness

Unfortunately, being here just two months, I am unable to
answer for previous conversations between staff that were not under my leadership;however, I can attempt to fix your issue as of this point.In just the past months, since my approxarrival we have installed a football field, one of the largest outdoor training areas in LA and Ventura Counties, as well as a full size outdoor basketball areaApprox cost $1.2MMOne indoor water pressure massage bed was part of the original plan; we have twoThe downstairs area has been completely revamped with pieces of brand new cardio along with new flooringUpstairs has been completely redesigned along with new equipment and flooring with an investment of approx $475,000.Many times, people join a gym with the correct intentionsGet healthy, workout, live longer ***, I see you have checkins since March In months you have attended the location timesIt is very difficult to see improvements personally when you have visited the location twice in months.I would be happy to meet with you in person (to verify identity) and see how we can together help motivate you to come use the facility and figure out a compromise you can be happy with.Best, R*** ***

I have been trying since at least September to cancel my membership with Crunch Fitness to no availSpeaking with has not resolved the matter
In early September I called Crunch to lower my membership fee from the approximately $a month I was paying to the advertised $rate I was told it could not do this by phone - I needed to do it in personSo, I visited the gym in mid to late September to request the change to the lower rate, and at that time I was told I would have to pay a fee to change to a lower monthly rateNo way was a paying the fee, so at that point I requested to cancel my membership and I was told no problem
In November or December I noticed I was still being charged for the membership so I returned to the gym and I spoke with Bryan and explained the situation His suggestion was to 'freeze' my account for a few months and then for me to contact him to finalize the cancellation (he provided me with his email address and a phone number)
In

I recently signed up for Crunch and have enjoyed using their facilities and taking their classesHowever, I noticed an additional $charge on my bank statement this monthI called in to my local crunch to discuss why I was being charged an "annual fee" after only being a part of their member base for monthsI was told that after days of having the membership, it is an automatic chargeI requested documentation stating that I would be charged $and was told they do not have anything to provide, but I can read the "Membership Terms"I did read the membership terms and nowhere does it state that after days I will be charged an additional feeThe manager then relayed through an employee that she would send me something stating it is standard practiceI feel completely taken advantage ofI signed up for Crunch due to the good reviews, clean space, and a friend referral, but I feel as if I have made a huge mistakeConsidering the manager had to send me a separate f

I am rejecting this response
because: I only had the membership for two weeksI was not given a contract or anything in writing or given the explanation that it would still be due if I canceledYou can close the complaintI just think that's an unfair practice and I don't agree with the resolution

*** *** requested a refund of unused personal training sessions equaling out to $This was returned to the credit card that we have on file on 4/4/it normally taked 3-business days to show back up in his account

Initial Business Response /* (1000, 5, 2016/05/19) */
Member was contacted via phone and refund request has been submittedMember should receive refund check in 5-business days
Initial Consumer Rebuttal /* (3000, 7, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
Still waiting on the check to comeI can be reached at XXXXXXXXXXto days has passed
Final Consumer Response /* (2000, 11, 2016/06/17) */
no I'm satisfied with the resultThe company and I resolved the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

No member found in system under given credentialsPlease provide member number or scan code (on back of keytag under barcode) and home facility where enrollment was completedWill assist further once account has been located

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I have received the refund for the most recent package of sessions I was sold, but not for the first I was sold or my final month's dues.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Attached is a copy of the agreement signed by *** ***. On the first page it states that Onnesti will be charged an annual fee of $as part of the agreement. At point of sale this is explained to every member. If they agree to the terms they then have to sign before we can move forward

Complaint: ***
I am rejecting this response because: it has been longer than 10-business days from when they first said they processed refundOn June 29th they claimed to process refund and that was exactlybusiness days ago and I haven't received any refund
Regards,
*** ***

MEMBER: *** *** MEMBER # *** agreement cancelled: DEC per member's request due to a moveAGREEMENT on a CONTRACT: MONTHS early termination on Dec was processed with no Cancel Fee nor pending balance on acc charged of $INVOICES: CAMP CRUNCH REFUND processed to
accpic attachedAGREEMENT attached receipt of CAMP CRUNCH purchase attached at Enrollment with signature. NO refund is owed on this account, the member continues to dispute the transactions of the months usedCurrently the account is closed and no amount is owed

It appears the location located in El Cajon (Jamacha) did advise you would need to cancel your membership with El Cajon ParkwayCan you provide me with your signed cancellation receipt from El Cajon Parkway location?Can you advise as to why you made a purchase at another location without closing
your current? Your cancellation with our El Cajon Parkway location has been processed however, if you are seeking a refund, the refund request must be made to the secondary location which is Jamacha since the error was initiated there. Best, *** *** *** ***
***
*** *** ***
*** *** ** ***
***
#NoJudgments

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI would however like to clear up a few pertinent facts! I did in fact call Charmain right back and speak to her , she was also advised that when I called to cancel the membership the young man I spoke never said I could not cancel over the phone, so that is a clear misrepresentation , I also left my name and telephone number for Charmain to contact me back and she admitted to me she never received that message which was left in May!That is the fault of the business's employees not being properly trainedThey are also unattended majority of the time and can not handle these situations properly
Regards,
*** ***

** ***, can you please send the member ID number found on the back of your keytag so we can look up your account information?

They received a cancellation from me and still billed me and refuse to give me my money back
The manager/owner Rich or *** is ridiculous rude I contacted him regarding a cancellation that I had on aug 8th of last year He told me that I they received my letter on dec - however they kept billing me up until now and even tho he had notes in his system from back in August about me going into the gym to cancel I was being proactive about my cancellation bcz the hit classes were to start hitting my account in September and I needed to cancel both memberships bcz I was in maternity leave He said he would only cancel the last months but when I told him no I wanted my money since sept and I would do a charge back in the gym he said you know what do that because I am not giving you back anything He treated me as if I was stupid bcz I was being proactive about the cancellation letting me know that why would I go in aug if the classes weren't going to hit my account until sep

Member *** *** (***) enrolled at Crunch Tustin on May 5, 2014. A copy of his membership agreement is attached. The primary argument Mr*** makes is based on his memory of a verbal conversation he had with our manager. I believe Mr*** does not remember correctly, and I say this based on the fact that our club, and our manager have enrolled over 4,members in the past months, and the question on upgrades and downgrades is one of the most common questions we receive. We have always charged a $fee to upgrade or downgrade a membership, which covers the administrative costs of processing the transaction. We do, however, inform new members that if they choose to upgrade or downgrade their membership within the first days we will waive the $upgrade fee. This policy is tied directly to the 5-day cancellation policy which every member is entitled to. But after the 5-day period the upgrade / downgrade fee is applied. There is another policy we inform all new members about, and that is the policy that requires days notice in order to cancel a membership. As long as a member provides or more days of notice we will cancel their membership and no additional fees will be charged. However if a member provides less than days notice the member is obligated to pay any fees occurring within the 10-day period, and this is why Mr*** was charged for his $annual maintenance fee when he cancelled his membership
In reviewing the complaint from Mr*** it appears likely to me that he simply did not remember correctly. The 10-day policy he remembers as being related to his right to upgrade or downgrade rights was in fact related to his right to cancel, not his right to upgrade.
Mr***'s assertion that manager "failed to mention" anything, that we have "hidden fees", or that Crunch is "not willing to honor" the terms of the agreement is entirely based on his memory, and not on the written agreement. And to suggest that our manager or our company has a motive to misrepresent the policies to new members flies in the face of logic. We conduct hundreds of upgrades and downgrades each year without issue, and any manager that would mislead new members about this policy would face hundreds of unhappy members if we were not consistent in the way we inform new members
All this being said, we do not want to lose a customer over this policy, so as a good faith gesture I am willing to reduce the downgrade fee from $to $if Mr*** would like to remain a customer

Crunch fitness did not cancel my membership when I requested for them toNow they have sent my account to collections and are affecting my credit
I canceled my membership, and they continued to charge me claiming I never canceled the membership

Good Afternoon, Our GM reached out to this member and they came to an agreement and the matter has be resolved. Thank you.