Crunch Fitness

Waiting for membership to run out, but they automatically renewed it without permission
Noticed that bank statement was charge a "renewal" fee We never renewed I called and explained that we were waiting for the membership to run out because it's not being used and hasn't been used more than a few visits It's a waste of money, but was told at the time that it was a year membership
I asked for the money to be refunded and they said no
Since when is the customer not able to get situations resolved The employee did not know the last name of the General Manager, nor the owner This is ridiculous!
Employee just kept repeating a rehearse phrase and refused to be solution oriented Didn't offer to take my name and phone number to assist either

Canceled membership Charged unauthorized fees repeatedly
I signed up for a membership in late January/early February with Brooke I told her that I only needed a membership for access to treadmill to train for a 10K race in early March Brooke said that I could cancel any time and that if I canceled by April 1st, I would not be charged annual fees On March 28th, I went to the physical location to cancel my membership I was informed by Ty Gthat I was obligated to a minimum 90-day membership as well we the annual fees I protested that that was not what was told to me by Brooke during sign-up Ty insisted on emailing his area manager with my situation to get the best possible resolution Ty said he would be in contact me the following day I did not hear from Ty for the remainder of the week nor the weekend I went back to the physical location on Monday, April 2nd I spoke again with Ty He stated that he not heard back from his area manager I told Ty that I want to

Hello, This member's account was cancelled with nothing further owed on July 17thThey haven't paid any dues to us since June 12th and I was not on vacation until July 4th.Per the member's agreement, which I have attached, we require just days notice prior to the billing date in person or
in writing through the mail to cancel.We do not accept phone calls to cancel a membership.Either way, the membership has been cancelled so there is nothing to resolve. *** ***

Good Morning,Crunch Fairless Hills has called the member different times and have left messages after each phone callThe member has yet to reach back out, preventing Crunch Fairless hills to helps resolve the situation.Thank you,

There was no, and is no cancellation fee with any of our memberships The annual fee was explained at the time of signing up and is written into the agreement There will be no refund of money as all fees were explained and signed for at the point of sale

Extreme poor service Place Trainer preferences over Member rights Unprofessional and "bare bones"

The client was and still is offered the services she signed a contract for Crunch HB to provideShe was also given a copy of the contract and discussed the provisions for cancellationWe have very clear contracts on providing these services and expect our clients and well as us to uphold the
conditions of the agreement.
We service of 30,dollars worth of personal training every month and this is the first time we have had a complaint concerning our training quality or contracts since we opened in March

I’m responding to the complaint *** *** *** in regards to his CrunchFitness member account*** cancelled his membership but was to be billed within daysAs per ourcontract agreement any EFT payments scheduled to bill within days of cancellation will be debited
Ihave attached a copy of ***’s agreement for your reviewI believe you will find that Crunch Fitness wasw*** within their rights to debit his account for the monthly and annual fee duesThank you for yourtime and consideration in settling this matter.Thank You,Brandon B*** (Regional Manager)Crunch Fitness (Monroeville and Waterfront)

They did not cancel my membership and continued to charge me & have sent me to collections which now has generated more charges
I called in March to place my account on freeze until July due to medical issuesI was advised to send an email request, which I did, and the freeze was grantedI went to the gym the end of July and explained continued medical issues and was granted another freeze until September I went to the gym the end of September and explained all my medical problems and that I would have to cancel my membershipI was asked to place another freeze but I declinedIn January I started getting recorded calls from an Eric Rfrom Crunch stating my payment was past dueI went to the gym twice to speak with a manager about it and was told there was not a manager there and I would get a call which never happenedI sent an email twice explaining everything above and never got a responseI called the gym numerous times and was told a manager woul

This membership is transferable, but member must visit the new location to complete correct forms and move forward with the transfer of dues and accessThe Billing Department is not able to make this adjustment as there is a need for the member to complete documentation in the club and provide
signature for updated agreementIt has been confirmed that the member is in communication with the new location's *** ***, who will be able to assist in the transfer paperworkCorporate Member Services will be in touch with the *** *** to ensure this is done at member's earliest convenience

Good Morning,Crunch North Bergen has refunded the annual fee for the memberIt will take up to business days for the member to see the refund.Thank you,

Good Afternoon,The General Manager of this club will be refunding this memberHe will contact her today and she should see the refund within 7-business days. Thank you

Complaint: ***
I am rejecting this response because: it has been longer than 10-business days from when they first said they processed refundOn June 29th they claimed to process refund and that was exactlybusiness days ago and I haven't received any refund
Regards,
*** ***

I did sign up for crunch and then I had a health issue and work schedule issue that I told them I am can willing my membership and a am cancelling the membership right away days after We signed up and that month fee is acceptable to be charge and they they continue to charge us the membership inspite the cancellation and did find out only after the credit card was cancelled and now they re asking to pay the rest of the membership fee for more months We never visited the gym since we signed up that day visit the entire time
I need them to cancel and stop asking me to pay something I did not use and or cancelled membership
*** *** *** *** *** *** ***

Complaint: ***
I am rejecting this response because:
I had filed a complaint about a business and was
told by both the managerand Revdex.com representative that I would be receiving a refund within 7-10business daysNow over weeks have passed and I still have not received arefundI would like to make an additional complaint and request furthersteps to ensure I receive my refund of $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Greetings
Apologies, but this club is from the Franchise devision, and is therefore not in the direct scope of corporate handlingPlease refer any questions/concerns to *** *** at ***
href="mailto:[email protected]">@crunchfranchise.com, who will be able to assist with the concerns at hand going forward
Thank you

Good Morning,*** called stated that he called previously and cancelled over the phoneOnce I (manager) explained to *** that this is not the way to cancel he said that was how he cancelled priorI explain to him our cancelation processHe said OK and we didn't come to a resolve that day
*** sent in a letter of cancellation and I had Starr (FD) call him and let him know that he was in collections so we couldn't cancel his membershipHe then went on to say that he cancelled at the club with a desk staff by filling out a formThe club doesn't have any documentation of a cancellation from *** has no documentation of a cancellation either*** sent a letter that he said someone signed at the front desk named Jennifer Jennifer work at the front desk in and he remembers herI tried to work out a payment plan with *** and he did not want to hear itI explained to *** that if we could not work out a payment that his account would continue to be in collectionsThis was the last interaction we have had.Thank you,

Boost Fitness has multiple membership options that range from $to $a month As an existing member when Boost Fitness took over *** ***, *** was grandfathered in under her current rate without any long-term contract We consistently offer our members the ability to re-write
memberships and our membership options/pricing is clearly posted on our website When asked about current rates, our staff went over all details and even waived the re-write fee (which all members are required to pay when making any changes) Boost will not be reimbursing the membership (or a portion of) as we've given ample opportunity to every member to change their plan

We've requested confirmation through NYPD on the region’s legal standards, and this club has been cleared for this practiceIn addition, all employees also undergo extensive background checks prior to employment and handling of others’ information