Coover Trucking, Inc.

We have reached out to ** *** asking her to contact our Corporate Affairs group so we can resolve the situation.? Sincerely,? Nikki C.Corporate AffairsWeight Watchers International, Inc.?

We received the member's request for full refundCorporate Affairs has research the member's original contactWe've reached out to the member via phone and email requesting receipt of paymentOnce Corporate Affairs receives the receipt, we will provide a full refund for $114.85.? Please let
us know if you have further questionsHave a wonderful day!Sincerely,Flo G***Corporate Affairs

We received the member's request to cancelWe researched our records but was unable to see where cancellation was requestedWe value each of our members and will apply a courtesy refund of $The member should see the credit within to business days.Please let us know if you have further
questionsHave a great day!? Sincerely,? Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a full refund on the Online programWe're sorry about the member's experience with the websiteA full refund was issued to the member's account on 11/**/for $The member should see the refund
within to business days.Again, we're sorry for the inconvenience and wish the member success on their weight-loss journeyHave a wonderful day!? Sincerely,*** *** Corporate Affairs

Weight Watchers has made cancelling this subscription so hard that I tried for several months to cancel following the directions listed on the website, which do not have the appropriate links and are very misleading? Because of the length of time it takes (and took finally with this last
encounter) minutes, to cancel, I was unable to cancel this for several months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was unable to call back due to the holiday but will do so on Friday or MondayThank you for your help
Sincerely,
*** ***
?
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We received the member's responsePlease have the member check her Financial statements, all refunds have been issued.Please feel free to let us know if you have further questionsHave a wonderful day!? ? Sincerely,? Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved if and when I receive my refund, and if my account is not charged again next monthIf it is charged again next month, I will bring legal action against Weight Watchers
Sincerely,
*** ***
?

? I called ** *** and explained Corporate Affairs did refund months of charges back in FebruaryI apologized as it did not appear we called her about itShe will check her credit card to verify the refund.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
There has apparently been some confusionI did not place a new complaint against Weight WatchersI simply requested that the original case remain open until I received my refund, which I haveI appreciate that Weight Watchers issued me a refundHowever, the most recent "update" from Weight Watchers, in addition to accusing me of filing a fraudulent second complaint, exactly the same as the first, suggests that in the conversation I had with their agent, Erica, I needed to be educated on "how the program works for nursing mothers." It seems as though Weight Watchers contends that my issues and concerns have all stemmed from my own inability to? understand how the program worksI understand the program well, I? understand the needs of nursing mothers, and I maintain that it was not "user error" but an issue on Weight Watcher's end that resulted in my not being issued the correct number of daily SmartPoints throughout my early months on the programPlease note the variety/inconsistency of explanations I was given by Weight Watcher's customer service personnelI would like to close this case, but for the record, it is? unacceptable to accuse me of both fraud and of carelessness/ignorance in my approach to my? weight loss as a nursing mother
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

We received the member's information in regards to her requestWe've made attempts to contact member to move to attending meetings but have not received a responseWe've created a case and provided member with our contact information for a resolutionOur contact information for our Corporate
Affairs Group is ###-###-####.Please let us know if you have further questions or concernsHave a great day!? Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundIn our research, we see the card on file had been deleted which restricted the refund for $to go throughDue to this being our error, we reached out to the member to inform we will
issue a refund for $In order to issue the refund, the member will need to provide current card number to expedite the refundWe will also apply a 90-day Time Credit to her husband's account.Please let us know if you have further questions or concernsHave a great day!? Sincerely*** ***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request.We apologize for the miscommunication in regards to the member's subscriptionOn 8/**/2015, a resolution of a Time Credit was applied to the member's accountThis extends the member's account ? through
12/**/If the member is needing to discuss account eligibility, she can contact our Corporate Affairs Group at ###-###-#### and we'll be more than happy to review her account information.Please let us know if you need further assistanceHave a wonderful day!Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundWe will need more clarification in regards to the member's requestPlease have the member contact our Corporate Affairs Group at ###-###-#### to assist in resolving the complaint.Thank you for contacting Weight WatchersHave a wonderful
day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***? ? This complaint can be closedI have received all my funds
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter is pending resolution.They have looked up my Lifetime Member Number and are sending me a replacement card in the mail.? Once I have received it,? this matter will be considered resolved.Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I had to use my points to get the magazineI should get the $as restitution
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?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

? I have left a voicemail for *** *** *** *o contact our Resolution DepartmentWe will explain where the charges came fromAs a courtesy, I have issued the refund.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc

I left a voicemail for this member to contact our Corporate Affairs DepartmentWe will issue a refund for the remaining three months, $59.85.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request for a refundUpon member sign-up, the program is offered as a 3-month program pricingThe member then proceeds to signup and must review Terms and Conditions before entering billing information which are clear on recurring billing.As a courtesy, we issued a refund
for $of which the member should see within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G***Corporate Affairs