Coover Trucking, Inc.

I left a voicemail for *** *** to contact our Corporate Affairs groupWe will need to ask several questions to get this issue resolved. Sincerely, Nikki C.Corporate AffairsWeight Watchers international, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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We've made several attempts to contact *** *** to speak directly with herA refund has been issuedIf the member is wanting to setup a Weight Watchers account, please have her contact me directly, so we can resolve her concernMy contact number is ###-###-####.? Thanks,? Flo G***Corporate Affairs

I have left a voicemail for *** *** *o contact our Resolution Department so we can make this situation right.? Sincerely,Nikki C.SrMember Support SpecialistResolution DepartmentWeight Watchers International, Inc

We received the member's request for a refundUpon the member's sign-up, the member must agree to terms and conditionsOnce a member contacts Weight Watchers to cancel, every member is provided with a cancellation number and also has the responsibility to review their financial
information.? Weight Watchers has reviewed the time in which the member states they made contact to cancel but we're unable to locate any communication from the member.? We value every member and we are more than happy to provide a six month time credit of $If the member can provide the cancellation number at the time of the original cancellation, we'll be more than happy to review.? Please let us know if you have further questions or concernsHave a great day!? Sincerely,? Flo G***Corporate Affairs?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
PayPal has provided a refund for the charges but not sure if Weight Watchers will charge againMy username for Weight Watchers is *** and they said they couldn't find my accountMy membership ID was *** Now they tell me to call ###-###-#### for assistanceI just want this online account closed and not charged and ensure I don't get recharged after PayPal advises them of the refund
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have not received a refundMy daughter's name is *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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I contacted *** *** and explained how our memberships workI apologized for the unpleasant customer service experience she had and as a courtesy we refunded the $44.95.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.?

We received the member's request for a refundA refund was issued on May *** in the amount of $along with the cancellation of the accountThe member should see the refund within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo
G***Corporate Affairs

We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you
have additional questionsHave a great day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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In the last two days I left a voice mail for the member and also sent her an email asking her to contact Corporate Affairs for a resolutionOur apologies go out to the member as the account should have been refunded at the time of cancellationIt has been refunded now and the member will see the
$back on her credit card in to business days from today November ***That amount had the account paid up to December ***As a courtesy, we have left the account open and it will automatically cancel on that dateWe would still like to talk to her to apologize and make some clarifications about the program.? Have a Happy Thanksgiving!Nikki C.Weight Watchers Corporate Affairs

I called the member and first of all apologized for the rudeness and incorrect information from the representative he spoke withI asked for and he provided the phone number he called from and the day and approximate time so we can have that call pulled to handle that situation internally.I
explained we are more than happy to give him some free time, however, because of the way the system is set up, we need him to sign up first, paying the initial fee and then we can credit that fee back and add some time credit, essentially giving him two months freeHe agreed to this but cannot do the sign up today so will contact me in Corporate Affairs when he is ready.We had a difficult time getting the sign up link to show up properly for him so when he is ready to sign up if it is still doing that, I offered to sign him up from here and he is ok with that.I will be waiting for him to call when he is ready to sign up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The response I received from Weight Watchers when I called to register my complaint was an offer for THREE months refundThe response to the Revdex.com referenced a refund of SIX monthsI will accept a refund of six months if it is the only option, but their original response was to refund half that amount.I have yet to receive any refund at all (was told it would be mailed by ***)If it has already been mailed I would like some kind of tracking information on that check, and will expect an additional three months' refund to be forthcoming with its own tracking informationIf it has not been mailed yet, I will accept a single check for six months refund
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Weight Watchers received the member's concernsOn May ***, spoke with member, acknowledged concerns and notated account (see below) by applying a 30-day Time Credit.We're not sure if this is a follor the member is requesting a different resolutionPlease feel free to contact Corporate Affairs with additional questions.Notes on 5/*/16-Due to issue within system, added 30-day TCreditFlo (Corp Affrs)? We thank you again for contacting Weight Watchers Corporate AffairsHave a great day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved?
Sincerely,
*** ***
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We received the member's refund requestWe researched our data and was not able to locate a cancellation requestWe value each of our members and will provide the member with a courtesy refund request for $The member should receive the refund within to business days.Please let us know
if you have further questionsHave a great day!Sincerely,Flo G***Corporate Affairs

We received the member's request to extend the time for the Monthly PassAs a courtesy, we extended the members renewal date to 10/**/Our Terms and Agreement subscription bills 15-days prior to the renewal date, which will bill on 9/**/16.Please let us know if you have additional questions
Thank you for contacting Weight Watchers.? Have a great day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI called and they resolved my issue immediately? Thanks Revdex.com!!!
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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