Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I called and left a voicemail for *** *** to contact our Corporate Affairs group so we can explain the promotion process and clear up some misunderstandings.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight WatchersWe received the member's requestedUpon mbr contact, the subscription fee had already been chargedWeight Watchers does not pro-rate the subscription programBecause we value every member, we have issued a refund for $of which the member should
receive within to business days. Please let us know if you have further questions and we'll be more than happy to assist youHave a wonderful day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a refundUpon signup, every member is provided with our Terms and Conditions and can not proceed unless they authorizeWe apologize if the member did not thoroughly review the terms.We here at Weight Watchers value every single member and as a courtesy, we
issued a refund for $on 1/**/The refund process takes approximately to business days.Please let us know if you have further questionsHave a wonderful day!Sincerely,Flo G***Corporate Affairs

I left a voicemail for *** *** to contact our Corporate Affairs group to discus this with her and let her know we are looking into the situation to see what can be done. Sincerely,Nikki CCorporate AffairsWeight Watchers International, Inc

We left a voicemail for *** to contact our Corporate Affairs department so we can resolve this issue. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If possible, I'd like to keep this open until I hear back with the outcome, after the investigationSurely, finding something like this in one's food, would be of priority.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We left the member a voicemail yesterday asking her to contact Corporate AffairsShe called back and we explained given the terms and conditions of the membership we offered a month refund of $The member accepted. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint requesting to be removed from our Email and Mailing List. Our process is to unsubscribe the member through all of our databasesIn the event the member's email is recaptured, we move the process to
our Global Support Team to ensure global removalThis process can take up to to weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G***Corporate Affairs

We have reached out leaving ** *** a voicemail asking her to contact our Corporate Affairs groupWe regret she had an unpleasant experienceWe will explain that because the account is an iTunes purchase, the refund needs to come from iTunesShe was provided a phone number for iTunes but we
will make sure it is the correct one.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's request for a refundWe will need more clarification in regards to the member's requestPlease have the member contact our Corporate Affairs Group at ###-###-#### to assist in resolving the complaint.Thank you for contacting Weight WatchersHave a wonderful
day! Sincerely,Flo G***Corporate Affairs

Weight Watchers understands the member is waiting to receive the refundWould it be possible for the member to notify Weight Watchers once the refund has been receive? upon the member's contact, we can notate and close the Revdex.com caseThe member can contact our Corporate Affairs Group at ###-###-####.We apologize for any inconvenienceHave a great week! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the copy of the member's billing statement showing multiple chargesA refund for $has been submitted of which the member will see within to business daysWe also cancelled the member's account per her request.Please let us know if you have further questionsHave a great day! Sincerely,Flo G***Corporate Affairs

I just left ** *** a voicemail to contact our Corporate Affairs groupWe will
explain, she placed this exact complaint on the Revdex.com a month ago and we left her a voicemail on 2/**, sent her an email on 2/*** then she called our Corporate Affairs group on 3/* and had a long conversation with our Corporate Affairs agent Erica who explained how the program works for nursing mothers, refunded the $69.80, gave her days of time credit on her membership free of charge and set the account to cancel at the end of that time (5/*) so the member will not be charged any further unless she decides to continue and lets us know.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request for a refundA refund for $for January, February and March has been applied to the member's cardThe member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely, Flo
G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the consumers request for a refund.The Weight Watchers Lifetime Program is setup, once member meets goal, a free Etools online code is providedWhen setting up the tool, our Terms & Condition state every eight weeks a new
code must be entered in order to not be charged.As a courtesy, the member has been issued a refund for $We apologize for any inconvenience to the member.Please let us know if we can be of further assistance.Flo G***Corporate Affairs

Tell us Description***, I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/be pulled for further training for the representatives you spoke withI tried to reverse the pending charges today (10/**/16) but
they have already reversed on their ownI was happy to notice that on 10/**/you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2/*/and your next bill date will be 1/**/I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant! ***, I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/be pulled for further training for the representatives you spoke with.I tried to reverse the pending charges today (10/**/16) but they have already reversed on their ownI was happy to notice that on 10/**/you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2/*/and your next bill date will be 1/**/I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant!

Thank you for contacting Weight WatchersWe received the member's request to cancel their Online account and issue a refundWe provided via the member's email a confirmation where account was cancelled and a refund of $has been applied to the account.We apologize for any inconvenience to the
memberPlease let us know if you need further assistance.Have a great day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundWe reviewed the member's account information and as a courtesy issued an additional five months credit for $Please let us know if you have any questions or concernsHave a wonderful day! Sincerely,Flo G***Corporate Affairs