Coover Trucking, Inc.

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Dear Madam,Attached please find an itemized list of the facts of my case up to date in the file called ***Please refer to it in order to obtain complete knowledgeAll bank statements (overcharge and disputed new fee) are enclosed for your information and useSensitive or non-pertinent information on my statements has been blockedWW emails are also includedOriginal chain of emails to be furnished upon request.I have called the business as *** *** ***, corporate affairs at Weight Watchers (WW), stated on her letter of today.The Summary of the conversation: WW won’t refund the overcharged money unless I provide them with my bank statement proving their overcharge on my account.I have decided to reject Weight Watchers demandDue to:Weight Watchers representatives have acknowledged and confirmed the Feb **'overcharge in two occasions over the phone and announced their two standard methods for the refund promisedRecording of these calls were mentioned during said conversations.2. As a matter of principal: Being rightfully the victim here, I do not have to prove to Weight Watchers they did wrong overcharging my accountNot only they took my money, but now are implying I am lying!this is the fourth strategy Weight Watchers has used to DELAY refunding my moneyThey are as follow: A- In reply to my overcharge complaint, WW send me an email on April **16, with instructions on how to change the password online and giving me the phone number to call themNo resolution to the overcharge. B- on May ***, Weight Watchers rep., Neil T., misread and misstated the facts on his email, therefore he dismissed my case. C- on May **'16, Weight Watchers rep., Myka, sends me an email and lists only initial 3month subscription and one month fee as the only money they received from me and both transactions have the wrong datesThe second payment they overcharged me was totally absent in the letterAgain there is no intention in writing of correction their error. D- Today ** *** -Corporate affairs WW, alleged not being able to verify my records. Kindly let me know what is the nest step ahead.Many thanks and best regards,*** ***Attachments on the email I have just sent you.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

I just spoke with this member and apologized for all the confusion from Customer ServiceI explained the charge was refunded and told her when she can expect to see itAlso, as courtesy for the bad experience she had and since she hardly got to use the membership, I credited back her full original
charge for the months and told her she will see that within to business daysI provided the Corporate Affairs phone number in case there are any further concerns. Sincerely,Nikki C.Weight Watchers Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Weight Watchers representative, Nikki, told me that I will receive a $prepaid card, but it will take to weeks for me to receive itI asked for the reason that it was initially rejected and was told that someone in their department inappropriately determined that I was not eligibleThere was no explanation as to why I have to wait up to more weeks before I can expect to receive thisI have already waited weeks so far and now an additional to weeks wait seems unreasonable with no remorse for the irresponsibility of the way this deal was handledI appreciated the assistance from the Revdex.comI am willing to wait up to weeks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's request for a refundUpon member sign-up, each member is provided with terms and conditions twice before they can move forward with completionWe apologize if the member did not thoroughly review those termsWeight Watchers does not have the ability to monitor a member's
usage, as the program is a self managed program and is the total responsibility of the member.As a courtesy, we applied a refund for $on 2/*/which will be applied to member's account within to business daysPlease let us know if you have further questions. Sincerely, Flo G***Corporate Affairs

I left this member a voice mail to contact Corporate Affairs so we can explain the pricing structure and current offer. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Good morning, I am unable to locate my login information for a complaint I filed against
Weight Watchers under case number ***I would just like to report that my refund was received and I would respectfully would like to close my complaint. Thanks
*** ***
Sincerely,
*** ***

After investigating the situation, I contacted the member by phoneI apologized for the misdirection from Customer Service and that she did not get a call back from a supervisor as she had requestedI was able to locate the two payments she made, one for $at the meeting room and one for $
onlineAt the member's agreement, I credited back the $and she will see it on her credit card in three to five business daysAlso, as courtesy I added an extra days to her membership and provided our phone number in Corporate Affairs in case she has any further questions or concerns. Sincerely,Nikki C.Corporate Affairs

Thank you for providing member's concernIt appears the member is stating charges have been applied to her card without consentIn a case such as this, member is stating fraud, the member will need to speak with their Financial Institution for the proper steps to be taken.If this is not the issue,
please have the member contact our Corporate Affairs Group at ###-###-#### for further review.We thank you again for contacting Weight Watchers Corporate Affairs. Have a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This complaint is not a small matterI was signed up for an additional account that I did not approve of and was overcharged $over the course of yearsI have been a faithful, active member of weight watchers for close to yearsI have had a lot of success on the program and am continually called upon by my leader to tell my success storyNow, having to cancel my account because I am pregnant, I am severely disappointed with the guest experience I am receivingI was already disappointed to learn that I cannot continue to use the tools to stay healthy through my pregnancy, but now I am not receiving resolution to a blatant overcharge on my accountNot only is Weight Watchers walking away with $800+ dollars for a duplicate account, but I have been treated poorly, ignored by customer service agents and shamed that I did not notice the overchargeWhen I called to cancel my account the first time, no one bothered to tell me that there is a second account active under my nameWell, I have discovered the overcharge now and am seeking resolution This issue is black and white, I was overcharged and should be refundedThere is no documentation to support that I requested a second account, because I didn'tThat isn't logical, I am only person and only need active accountI plan on pursuing this further with higher management, I don't accept this as a final resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reached out and left a voicemail for *** *** to contact our Corporate Affairs group so we can discuss and resolve his concerns. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers spoke with member in regards to receiving promotion offerExplained to the member, promo is offered at meeting location based on program she purchasedOnce member attends meeting, she can pickup her Starter Kit.Please let us know if you have further questions or concernsHave a
wonderful day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a "promo" Starter KitThe guidelines for each member who signed up within the promotion was required to provide their Subscription Pass at the meeting in order to receive at their meeting. We're sorry if there was some miscommunicationWe're sending the
member a Product Voucher to get a Starter Kit in their meeting locationThe Voucher should arrive within seven business days.Please let us know if you have further questionsHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have only been refunded half of what I'm requesting they still double billed me in January and I want that fee refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's second request for total refundPer information provided as it relates to Terms & Conditions the member subscribed to, member's responsibility to monitor financial information, subscription program is a personal, self managed program and Weight Watchers doesn't have
access to monitor member's usage are all reasons why we're unable to provide an additional refund.We apologize if the member did not review the Terms and Conditions upon signupWe here at Weight Watchers value every member and is the reason we've provided our maximum refund of six months.Please let us know if you need further assistanceHave a wonderful day.Sincerely,Flo G***Corporate Affairs

Tell us Description***, I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/be pulled for further training for the representatives you spoke withI tried to reverse the pending charges today (10/**/16) but
they have already reversed on their ownI was happy to notice that on 10/**/you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2/*/and your next bill date will be 1/**/I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant! ***, I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/be pulled for further training for the representatives you spoke with.I tried to reverse the pending charges today (10/**/16) but they have already reversed on their ownI was happy to notice that on 10/**/you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2/*/and your next bill date will be 1/**/I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant!

We received the member's complaintWeight Watchers has communicated our apologies for our site issuesA refund for $was issued on 12/**/15, Corporate Affairs will issue an additional refund for $to complete the refund for the Online program.Please let us know if you need further
assistanceHave a great day! Sincerely,*** ***Corporate Affairs

I left the member a voicemail apologizing that she was not credited the first time she contacted us to cancel and asked her to contact us in Corporate AffairsHer account was paid up to 12/*/Per the terms and conditions on the account, she had been billed $on 11/**/for the period
beginning on 12/*/She contacted us to cancel on 11/**/Given the reasons she was cancelling for, she should have been credited the charge from 11/**/She contacted us again on 11/**/and was credited.She initiated her membership on 9/*/and contacted us on 9/**/regarding technical issuesThough we wish she would have contacted us again if she continued having technical issues, as a courtesy, given everything she has mentioned, we have credited also the full amount she initially paid for her membership: $114.85.Sincerely,Nikki C.Corporate Affairs

First and foremost, we would like to extend our apologies on behalf of Weight WatchersThis is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $of which should be applied within to business
days. Again, we apologize for any inconvenience. Sincerely,Flo G***Corporate Affairs

We have reached out and left a voicemail for *** *** to contact our Corporate Affairs group so we can discuss and resolve his concerns. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.