Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The company owes a refund on months, not 5! ? That total would be $? That is a difference of $134.85!They have already received the money and are unwilling to make any arrangements to make up the extra 3months? I suggested in my letter that instead of another credit at this time, if they could let me stay a member and just credit 3months in the future? Then it would be cleared up and everyone would remain happy.WW not only never even responded to this request, but went ahead and closed my account out without my permission? So now I am no longer a member and they still want to keep my mone? ? That is wrong....and That is illegal!? I will not be happy or will not drop this if they do not work with me to resolve the WHOLE PROBLEM! ? They opened accounts on the same day for me in Nov ? It was either an error by an employee or a computer glitch? Neither are my fault...I will keep complaining to Revdex.com, Consumer Affairs, Oprah or anyone else that will listen? I am a school aide? I do not get paid in the summer? I have a student going to college next monthWe have expenses that over $need to go too at this point? All that I am asking if the account be resolved and I receive a full credit for the additional account that THEY set up for me! ? I truly do not believe that I am asking for anything that others would not ask for either.? Sincerely,*** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Weight Watchers has received the member's complaintWe apologize the member is unable to unsubscribeIn order to ensure we have exhausted all Marketing Resources for member to become unsubscribed, can you please have the member send a copy of the latest email to *** for review?
Once received, our Global Support Team will follow the process for unsubscribing.Again, we apologize for any inconvenienceHave a great day!? Sincerely,Flo G***Corporate Affairs? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? PLEASE NOTE:? The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers.? That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program.? It was not an app.? Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site.?
Sincerely,
*** ***
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I visited with *** *** and apologized the information was not clear regarding the time frame in which members will receive the gift card earned with the mentioned promotionI reassured her that her form was received, processed and approvedIt's just going to take a bit longer to receive the gift
card.I also visited with her about being "cut off" from Weight Watchers and she explained she was treated very rudely by Weight Watchers on social mediaI apologized, as that is not Weight Watchers standard of treatment.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

? Weight Watchers has removed *** *** from all Marketing resourcesThis process can be timely so we asked if she receives further communication, please forward to ***, Attn: FloThe viewing of any email solicitations will allow Weight Watchers to determine the source.Again, we apologize for the inconvienceHave a wonderful day!? Sincerely,Flo G***Corporate Affairs?

We're sorry to hear about *** ***s experienceWe researched all of our records and are unable to locate a contact informing us of this matterWe have an official process we communicate to all consumers when this type of incident is reportedWe will forward this information to the Consumer
for follow-up.? Please inform the Consumer to feel free to contact our Corporate Affairs Group at ###-###-#### for any additional information.? Have a wonderful day!? Sincerely,? Flo G***Corporate Affairs

The member also expressed these concerns on the Weight Watchers Facebook pageOne of our Corporate Affairs agents communicated with her via Facebook and also by phone and was able to resolve the issue apologizing for the confusion? The member said her husband’s account had been previously
taken care of.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? However, "the member" did leave feedback four or five times between October and November and did send an email requesting cancellationThe website had been having difficulty, as shown by the comments from many many "members" regarding the WeightWatchers application, so "the member" wouldn't be surprised if they did not receive the requestThe member does not contact the Revdex.com without first contacting the company involved.The member would also like the refund for his spousal member, *** ***Thank you and ave a nice day
Sincerely,
Ellis G***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes.? During that time; she was recognizing some of the issues I was having with the website.? She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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I left a voicemail for the member to contact Corporate AffairsWe will explain the day billing is in the Terms and Conditions (and listed on the website)Will let her know the full charge of $was refunded back to her credit card yesterday January *** and she will see it within to
business daysWill explain we cannot refund the overdraft fees, but as a courtesy, if she would still like to try the program, we can reactivate the account and give her days on us, a $value.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.We show the member registered for the program on 6/**/The membership covers 6/**/to 7/**/with Terms and Conditions of a day pre-billingOur records do not show a cancellation
request was made by the member until member's contact on 9/*/When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been appliedThe member was unable to provide.We value each of our members and as a courtesy applied a refund of $to the debit/credit cardThe member should see the refund within to business days.Please let us know if you need further assistance.Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's complaintOur site issues have been fixedDue to the program nutrients changing, the member is required to update their information and is the reason we've applied a 30-day time credit.? Our Call Center has assisted the member in identifying specific browsing networks to assist the member in accessing account information.? Due to the member attending meetings, we're sending Product Room Vouchers so that the member can purchase items of their choice.Please let us know if you have further questions or concerns.? Sincerely,Flo G***

We value the member and see a Lifetime memberWe issued a refund for $which the member should see within to business days.Please let us know if you need further assistanceHave a great day.? Sincerely,Flo G***Corporate Affairs

Upon contact with ***? ***, informed member, maximum refund is six monthsHowever, in the conversation, Corporate Affairs indicated, would review with Manager and if not approved, current refund for one year will be the maximum refundMeaning, if not contacted, no additional refund would be issued.We apologize if the member misunderstood the option for additional refund.Please let us know if you need further assistanceHave a great day!? Sincerely,*** ***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns in regards to our website functionalityWe apologize for the inconvenienceDue to the member's experience, we will leave the account open for usage until 1/*/We will also issue a refund for $of
which the member should see within to business days.Again, we apologize for the inconvenienceHave a wonderful day!Sincerely,? *** ***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.? We've made several attempts to contact member to apply a six month refund for $The member's credit/debit card on file has a 9/expiration dateThis prohibits the refund going throughSince the member has not returned our calls, we'll issue a manual refund check which takes approximately to weeks for the member to receive.Again, we apologize for the inconveniencePlease let us know if you need further assistance.Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight WatchersWe received the member's request to cancel their Online account and issue a refundWe provided via the member's email a confirmation where account was cancelled and a refund of $has been applied to the account.We apologize for any inconvenience to the
memberPlease let us know if you need further assistance.Have a great day!? Sincerely,Flo G***Corporate Affairs

We received the member's request for a "promo" Starter KitThe guidelines for each member who signed up within the promotion was required to provide their Subscription Pass at the meeting in order to receive at their meeting.? We're sorry if there was some miscommunicationWe're sending the
member a Product Voucher to get a Starter Kit in their meeting locationThe Voucher should arrive within seven business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G***Corporate Affairs

Revdex.com: I have reviewed Weight Watchers response and appreciate their quickness and refunding the moneyI am awaiting confirmation from my bank that it has been completedThank you, Revdex.com, ? for your assistance
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***?
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I called this member and apologized customer service did not handle the situation properlyI got some information and will get her refund processed right awayShe should have it in to business days.? Nikki C.Corporate AffairsWeight Watchers International, Inc