Coover Trucking, Inc.

I left a voice mail for this member to contact me in Corporate AffairsWe will apologize for the mixups with her accounts, clear it up, make sure all unnecessary charges have been credited and will make it up to her with time credit or other options.? ? Sincerely,Nikki C.Corporate
AffairsWeight Watchers International, Inc

We received the member's request for a one month refundBased on the time the member request to cancel, a refund would not have been offeredAs a courtesy, we issued a refund for $and gave the member a 30-day Time Credit for if she would like to use the Online program through 2/**/The
member's account has been cancelled and no billing will continue.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I received a phone call from WW Corporate office and returned the call? I spoke to Laura, who
was very helpful, considerate, and understanding? After speaking with me and reviewing the notes in her system, she was able to solve my issues immediately for myself and my husband? I did receive the refunds and was credited for the promotion that ran back in March? Laura was a wonderful customer service representative
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe representative was extremely helpful and understandingThroughout the whole experience the customer service was great with the exception of not getting a return phone call as promisedI will continue to do business with this company and appreciate the quick response and resolution
Sincerely,
*** ***
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Weight Watchers received the member's complaintWe apologize the member has been unable to unsubscribe receiving emails and newsletters.We have placed the member on our Global Support criteria which will scrub all Marketing options associated with member's email addressPlease know, this process
can take approximately to business days.Again, we apologize for any inconvenienceHave a wonderful day!? Sincerely,Flo G***Corporate Affairs?

I spoke with *** *** yesterday and apologized for the delayI explained I found out the Finance department was out of the office a couple of days last week due to inches of snow and they got behindAt my request they pulled *** ***'s information to process it right away (yesterday 2/**)*** *** understands that once Weight Watchers processes the refund, it is up to her credit card company as to when they will post it to her accountWith most companies this is done within to business days.A care package has been mailed to ** *** (to be received in the next days or so) and as I told her on the phone, I have added another days of time credit onto her membershipWe value our members and hate that she has experienced so much frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal need.? We'll be more than happy to send the member four-meeting room vouchers.? If the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
They owe me restitution for sending me a filthy magazine
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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We received the member's request for a refundUpon every member's sign-up, before they can complete the process, Terms and Conditions are providedA member can not complete the siunless they "check" the box for approval.? We apologize if the member did not thoroughly review the termsAs
a courtesy, we issued a one-month credit for $back to the member's card.Please let us know if you need further assistanceHave a great day!? Sincerely,Flo G***Corporate Affairs?

Revdex.com:
I understand and completed the "Existing Users" process for logging in and entering a new eTools access code .? For some technical reason, the system failed and my account was automatically charged.? I appreciate and am grateful for the refund.? At issue are the lengths that I had to go to in order to get the refund.? All of this cost you more in resources and reputation than it would have if you had apologized for the problem and offered to refund the cost of the eTools subscription.? I spent over minutes on the phone - almost half of that time on hold - trying to get the issue escalated and resolved.? In the end I cancelled my eTools subscription permanently.? It is disappointing to know how you treat your customers - who spend a great deal of time and money on your program - meetings, food, etcI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Weight Watchers spoke with member to inform of the processMember is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundThe promotion the member registered for clearly stated a cancellation feeThe cancellation free was due to the member receiving a free Fitness Tracker of same valuePrior to sign-up, member had to agree to the terms and conditions.We're
sorry the member did not thoroughly review the Terms and ConditionsWeight Watchers will not issue a refund for $to the member.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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We received the member's requestWe apologize as the member has been using the program since signup date of OctoberThe member did not contact Weight Watchers to inform of any issues until January of We will be more than happy to issue a refund for January of $19.95.? If the member is
requesting to cancel his wife's account, we will need her name and issue a refund for $as well.? Please let us know if you have further questionsHave a wonderful day!? Sincerely,*** ***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? The resolution was more generous than I expected, and I appreciate Weight Watchers going the extra mile to try to make the situation right.? My membership cancellation still stands, but it does restore some of my faith in their company and I may return at some point in the future once their new program rollout is established and the technology end is more stable, but probably not for at least a year.? I appreciate the help of the Revdex.com in addressing this matter as I was unable to get feedback on my own from the company
Sincerely,
*** ***
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I spoke with *** *** and apologized as the representative she talked to gave her incorrect informationPer notes on her account, June *** is when her form was processed and approvedAs stated on the form though, from the time of processing, it can take as much as to weeks before the
gift card is receivedWeight Watchers receives hundreds of entries a day and once processed they go into a file that is sent to a vendor who issues the gift cardsUnfortunately, it is not a quick process.*** *** appreciated the call.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Penny J***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have tried contacting the business using the number provided in their original response and in my voicemailI've been on hold for 30+ minutes with no one answeringThis is ridiculousI want to be fully compensated for my troublesThis is the worst experience I've ever had
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? I have submitted a copy of the bank transaction record to "***" AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refunded.? I have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved.? ? Thank you.? Kimberly P*** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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