Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? As I've told the previous numerous people from customer serviceI did not get a pack at the locationIf anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problemI don't know how many more times I have to repeat this before someone understands itI went to the locationI did not get a pack
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

I left a voicemail for the member to please contact me in Corporate AffairsWe will need more information to find out what happened and then provide a resolution.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I am well aware that I am being refunded $This is not in question and is not what I am requestingAdditionally ? I should be refunded $for the two weeks prior because I reached my goal weight.?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to use my points to get the magazine. I should get the $50 as restitution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I spoke with *** *** and apologized that our Customer Service team did not properly handle the cancellation of his accountI re-cancelled the account as of today so that *** *** will not be billed in the future and I gave him the cancellation confirmation number.? Sincerely,Nikki
CCorporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
One attempt was made by leaving me a voicemail with a telephone number.? I attempted to call the number several times only to be put on hold for several minutes with no answer or response.?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
This is not accurateThis is something I never signed up for and I want a refundThank you
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Weight Watchers received the member's request for a refundWe've researched all of our resources to identify if a request to cancel was submitted and unfortunately, we were unable to locate.? We value each of our members and have cancelled the member's accountWe have also applied a refund for
$of which will be applied in to business days.Please let us know if you have further questions or concernsHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Weight Watchers told me a month ago that they would refund me, and they didn't do itAfter my complaint to the Revdex.com they again have told me that they will refund my moneyI will consider my complaint resolved when that refund is credited back to my bank accountUntil then, I consider the matter unresolved.?
Sincerely,
*** ***
?

I spoke with *** *** and first of all apologized for the unpleasant customer service experience she had and that the call was not handled appropriatelyThrough a series of questions, investigated the issue and determined the account that was charging her credit card $per month and was
able to resolve the issue to *** ***'s satisfaction.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc

I've left a voicemail for *** *** to please contact the Resolution DepartmentIt appears she was not made aware that her membership is a commitment plan and what all that entailsWe will explain what happened and resolve the issue for her.Sincerely,NikkiSenior Member Support
Specialistresolution DepartmentWeight Watchers International, Inc.?

Lifetime etools are provided at the time of weigh in if the Lifetime member is no more than lbs over goal weight.? Staff members are not aware of who has Lifetime etools accounts and who does not so occasionally a member may need to ask for a code? As a courtesy $has been credited
back to the credit card on fileThe member will see the credit in three to five business days? The member was informed by a Customer Service representative? on 10/*/of the next bill date of 10/**/unless a new code is entered before that date.? Nikki C.Corporate Affairs

I left a voicemail for the member to contact Corporate Affairs. We will explain the 15 day billing is in the Terms and Conditions (and listed on the website). Will let her know the full charge of $69.95 was refunded back to her credit card yesterday January [redacted] and she will see it within 3 to 5...

business days. Will explain we cannot refund the overdraft fees, but as a courtesy, if she would still like to try the program, we can reactivate the account and give her 30 days on us, a $70 value.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Weight Watchers received the member's request for a refundWe've reviewed our resources and not showing a cancellation was submittedOur request is for the member to provide the cancellation information.? Weight Watchers does not have the ability to access or monitor any member's account
Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to *** for reviewIf the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight WatchersOur records show the refund for $was applied to the member's card on 2/*/16.Please let us know if you have further questions.? Sincerely,? Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

I left a voicemail for *** *** to contact our Resolution Department so we can explainThe charges she is seeing are only authorizations and will fall off in a few daysThey should only show as "Pending" on her bank accountWe have reversed these holds and now it is up to the bank as to when
they release the funds.? We would like to make a special offer to the Rodriguez for the inconvenience.Sincerely,NikkiSrMember Support SpecialistWeight Watchers International, Inc

We reached out twice today to *** *** by phone but were not able to leave a voicemail, so we have emailed her asking her to contact our Corporate Affairs group at her earliest convenience so we can resolve this issue.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc