Coover Trucking, Inc.

***, I am so sorry you had to call so many timesFrom what I see on your account, when you called on 9/**/16, we gave you a courtesy days time credit for the delay in receiving the starter kitThen your account was cancelled when you called on 10/*/and at that time, they did refund the full
amount of $It was credited back to the credit card on file and would show in your statement to days from the date it was issuedI have requested a starter kit be shipped to you and if you wish to re-join, we would like to offer you days on usIf you wish to accept this offer, please call our Corporate Affairs office at ###-###-#### Monday through Friday a.mto p.mCSTI have noted the offer on your account. Nikki C.Corporate Affairs

Thank you for contacting Weight WatchersWe received the member's request for refundMember's refund was applied on 3/*/for $19.95. Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's complaint in regards to a Promotion, Lose The program guidelines provided each member with the guidelines for submitting information via a link for losing poundsOur records are not showing the form was received.Weight Watchers values every member and
happy to see the member was successful in their journeyAs a courtesy, we will issue a refund for $of which the member will see within to business daysWe will also document the member's account for future promo offersWe will forward the member our Corporate Affairs contact information for future reference.Thank you again for contacting Weight Watchers Corporate AffairsHave a great day!Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencing. Weight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support

We received the member's request for a refundUpon member sign-up, each member is provided with terms and conditions twice before they can move forward with completionWe apologize if the member did not thoroughly review those termsWeight Watchers does not have the ability to monitor a member's
usage, as the program is a self managed program and is the total responsibility of the member.As a courtesy, we applied a refund for $on 2/*/which will be applied to member's account within to business daysPlease let us know if you have further questions. Sincerely, Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. However, "the member" did leave feedback four or five times between October and November and did send an email requesting cancellationThe website had been having difficulty, as shown by the comments from many many "members" regarding the WeightWatchers application, so "the member" wouldn't be surprised if they did not receive the requestThe member does not contact the Revdex.com without first contacting the company involved.The member would also like the refund for his spousal member, *** ***Thank you and ave a nice day
Sincerely,
Ellis G***

We received the member's request for a refundMessages were left to identify if member wanted a check or refund via card on fileOne month had already been issued and an additional refund for $has been issued to card on file.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me and the matter has been resolvedFor the record, I have received no phone calls or communication attempts of any kind regarding this matter, although the business has claimed they have been unable to reach me.
Sincerely,
*** ***

I left a voicemail for *** *** to contact our Corporate Affairs group so we can visit regarding her concerns and come to a resolution. Sincerely,*** **Corporate AffairsWeight Watchers International, Inc

*** *** explained the phone situation via email and I have tried to reach her twice now at the times she provided with no luckI just sent her an email explaining we must speak with her because we will need her credit card number in order to investigate the charges in question and it is not safe to put that in an emailI asked her to let me know if she cannot call us at all during the week and I can make arrangements to have someone call her on Saturday. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not accurateThis is something I never signed up for and I want a refundThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I left a voicemail for *** *** offering three months of membership on usAsked her to contact our Corporate Affairs group if interested. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I would like to say thank you to Jason in Corporate Affairs for being so professional and generous

We received the member's refund requestWe researched our data and was not able to locate a cancellation requestWe value each of our members and will provide the member with a courtesy refund request for $The member should receive the refund within to business days.Please let us know
if you have further questionsHave a great day!Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes. During that time; she was recognizing some of the issues I was having with the website. She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Corporate Affairs left member a voice mail on 11/* explaining a link for a free fitbit was emailed to her on that day to the email address on file and to please contact Corporate Affairs if she did not receive it.As of today 11/*, we have not heard back from the member. Nikki C.Corporate
Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a message on my home phone that Flo calledShe said to call her back at ###-###-####When I did so the telephone system "requested them not to connect" because my call was from an outside areaSTOP PLAYING GAMES WITH MEI want a credit of $because you cancelled my membership without my consent BEFORE the days of my membershipThe bottom line is that not only did I not receive the free month from your "friends and family special offer" but I didn't even get the full days from my $1**paymentI received the $credit back but that is a separate issueYou used my credit card without my authorizationThat is now resolvedI am currently disputing $with my credit card companyI urge you to end this dispute once and for all with a $credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting Weight WatchersWe received the member's request and concerns. We reached out to the member, apologized for site issuesWe also issued a refund for $of which she requested a check be sentWe also informed the member, if she should experience further issues to
contact Corporate Affairs directly.Please let us know if you have further questions or concernsHave a great day!Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***