Coover Trucking, Inc.

We received the member's request for the promotional refundWe reached out to our Accounts Payable Department to see if the refund was receivedThe refund was resubmitted for $todayThe member should receive within seven business days. We apologize for any
inconvenience. Sincerely, Flo G***Corporate Affairs

Weight Watchers received the member's concerns in regards to continued billingThe member's account has been cancelled and will not be charged.Please let us know if you have any questionsHave a wonderful day!Sincerely, Florence G***Corporate Affairs

We received the member's request for a refundWe apologize about the member's experience when attempting to cancel their accountCorporate Affairs has issued a refund for $to the member's card on file. Again, we apologize for the inconveniencePlease let us know if you need further
assistance. Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved with thanks to Revdex.com for their prompt action
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello *** I have not received the redund from Weight Watchers per their agreement in the resolution Please re-open this case. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Tim Waldorf

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I just spoke with Nicki at corporate headquarters in NY and the situation has been resolved to my satisfaction Nicki was extremely professional and helpful. Thank you so much for your assistance.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company owes a refund on months, not 5! That total would be $ That is a difference of $134.85!They have already received the money and are unwilling to make any arrangements to make up the extra 3months I suggested in my letter that instead of another credit at this time, if they could let me stay a member and just credit 3months in the future? Then it would be cleared up and everyone would remain happy.WW not only never even responded to this request, but went ahead and closed my account out without my permission So now I am no longer a member and they still want to keep my mone? That is wrong....and That is illegal! I will not be happy or will not drop this if they do not work with me to resolve the WHOLE PROBLEM! They opened accounts on the same day for me in Nov It was either an error by an employee or a computer glitch Neither are my fault...I will keep complaining to Revdex.com, Consumer Affairs, Oprah or anyone else that will listen I am a school aide I do not get paid in the summer I have a student going to college next monthWe have expenses that over $need to go too at this point All that I am asking if the account be resolved and I receive a full credit for the additional account that THEY set up for me! I truly do not believe that I am asking for anything that others would not ask for either. Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI very much appreciate the response and action of the business
Sincerely,
*** ***

Weight Watchers received the member's complaintWe apologize as our program terms and agreements are very specificUpon member signup, the member has the option to review and determine if they want to sign-off on the requirements.As a courtesy, we issued a refund for $of which the member
should see in their account within to business daysPlease let us know if you have any questions.Have a wonderful day! Sincerely,Flo G***Corporate Affairs

We're sorry to hear about *** ***s experienceWe researched all of our records and are unable to locate a contact informing us of this matterWe have an official process we communicate to all consumers when this type of incident is reportedWe will forward this information to the Consumer
for follow-up. Please inform the Consumer to feel free to contact our Corporate Affairs Group at ###-###-#### for any additional information. Have a wonderful day! Sincerely, Flo G***Corporate Affairs

I left a voicemail and sent ** *** an email expressing our regrets that she is so dissatisfied with the programI explained that what Customer Service said is correct, we do not refund due to non-usage, as it states in the Terms and ConditionsHowever, as a gesture of good will, we have honored
** ***’s requested refund of two months.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still have not received the final refund of $I provided the business my debit card # and it is now the *** and I still have not received itThis has been a very difficult situation and I would like it resolved once and for all.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I appreciate WW reaching out and apologizing, I still don't accept their lack of action or refusal to take responsibility in this matter Their form was deliberately vague, obtuse, misleading and frankly advertising The promotion was actually a large part of my decision to join WW in the first place Simply saying they use a 3rd party to fulfill the reward cards does not free them from responsibility to rectify the situation Especially in light of the past and current attitude of WW reps of "too bad you aren't happy....deal with it" I regret ever signing up for their services/product Their focus is to improve the health and lives of people What I have experienced is just the opposite...they don't care about clients/customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already submitted the receipt to "***" on 8/**/and I have received no response to dateI was directed to *** by a Weight Watchers employee in order to pay for the annual Weight Watchers planI paid the money to "Weight Watchers online" via *** per that employee's instructions as can be viewed via the attached receipt and I have not received the product that I paid forThe seller listed on the receipt is Weight Watchers InternationalOn 8/**/15, a Weight Watchers employee admitted to me that "We have researched your account and found that due to an error between our database and the company that does our billing" and yet they insist that they have not been paidIf this is an issue with the companies that they contract to do their billing with then it needs to be taken up with those companies as opposed to denying a customer the product that they paid for or a refund for their purchaseI would like a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Weight Watchers received the member's requestWe're not sure why an order was unable to be placed either by the member or Weight Watchers RepresentativeAs a courtesy, we are sending a Product Voucher to be taken into a Weight Watchers Store to receive a calculatorThe Voucher should arrive
within business days.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G***
*** *ffairs

We received the member's request for a refundIn reviewing the member's subscription, our records do not show a request for cancellation was requested in our communication resources. We value every member and for that reason, we've issued a refund for $of which the member should see
within to business days.Please let us know if you have further questionsHave a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will accept once I actually see the refundI'm very wary of their shady practicesThank you Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is MY THIRD COMPLAINT filing with the Revdex.com with reference to Weight Watchers and their email advertisingI signed up years ago with their program at the Baldwin, NY locationSoon after I discontinued my membership (chose not to renew) and I still received the email communicationsI asked personnel at the Baldwin location if my email address could be removed and I was told that was done by corporateEvery time I go online to the Weight Watchers website (through the email received) to unsubscribe, it never does complete the processI tried calling to have my email removed and the Weight Watchers personnel would not remove it unless I gave them a ton of personal informationWith each Revdex.com complaint filing the Weight Watchers reply was that the emails will stop soonWell, I waited over a month and they are still coming!! I want action taken now! This is harassment in the form of email media! I have all the emails received in my spam inbox for verification. I believe I should be entitled to some type of compensation! How hard is it to remove one email when given as much time as Weight Watchers has had?
Sincerely,
*** ***