Classmates.Com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased year auto-renewing paid membership on March 31, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change her status automatic renewal status at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the checkout process Ms [redacted] completed is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on March 31, 2016, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Additionally, Ms***’s membership record indicates she has purchased several previous automatically renewing memberships with Classmates since first creating her account in Contrary to Ms***’s statement that she closed her account in and is unable to access the website, her membership records indicate she has been on the website as recently as March 1, and has continued to view and send email since the date she allegedly cancelled her membership through March I have attached a copy of her membership record for your review Ms [redacted] contacted the Classmates Member Care Department on April 18, via telephone on two separate occasionsAll of our customer calls are recorded and monitored and were reviewed while researching this complaintOn the first occasion, Ms [redacted] requested a cancellation and refund of her recently renewed membershipThe Member Care Representative explained the no refund policy and changed her status to manual renewalLater that afternoon Ms [redacted] spoke to a second Classmates Representative and stated she wasn’t listed on the siteWhen the representative attempted to explain that she was listed on the site as “ [redacted] ***”, Ms [redacted] stated that “this is [redacted] ” and the representative then disengaged from the call As noted above, Ms [redacted] is aware from previous purchases, that Classmates has a no refund policy, however, as a one-time courtesy, I have authorized a refund of $Ms [redacted] should note this refund in her account within the next to days depending on her financial institution’s billing cycleI have also removed all credit card information associated with Ms***’s accountIn the future, should Ms [redacted] elect to purchase any additional paid memberships, she should note that no additional exceptions to the refund policy will be made on her behalf Her membership has now reverted to a free basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Consumer Number: [redacted] Consumer Name: [redacted] We are in receipt of the complaint filed by Mr [redacted] in connection with his free Classmates membership According to our records, Mr [redacted] deleted his free Classmates account in There were no pictures associated with this membership record However, there is another membership using the email address Mr [redacted] supplied in his complaintThis free membership was created on November 22, 2015, lists a different first and last name and does not have a photo associated with the membership However, there has been no lost password request initiated for this membership If this is Mr [redacted] ’s account, I can remove it on his behalf for his convenience upon confirmation from Mr [redacted] Additionally, I did a Google, Bing and Yahoo search for “ [redacted] ” and “ [redacted] ” No searches returned a Classmates.com reference or link Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates.com

Case number: [redacted] Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Ms*** I am unable to locate a paid membership matching the information Ms [redacted] supplied in her complaint If she can provide me with the last digits of the debit/credit card she claims was used to purchase our services, I will research this matter further In the meantime, should your office or Ms [redacted] have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [redacted] @classmates.com.Sincerely, [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the consumer rebuttal from Ms [redacted] According to our records, Ms [redacted] ’s membership renewed on June 14, On June 29, Ms [redacted] emailed Classmates to indicate she was unable to access her account to update her contact information and change her settingsThe representative was unable to find her account with the information she provided and requested additional informationMs [redacted] supplied this information on June 30, and the representative updated her email information accordingly and provided instructions on how to reset her password and to check her bulk email folders if she failed to receive the Lost Password EmailClassmates did not receive any further correspondence from Ms [redacted] A copy of her email correspondence is attached for your review Classmates notified Ms [redacted] of her impending membership renewal on May 11, It is the obligation of members to keep their account information, specifically their email addresses, up to date during the course of their memberships so that we can notify them of upcoming changes to their accounts or of any impending renewals Per the Terms of Service, Classmates has a no refund policyAlthough not obligated to do so, as a courtesy, we have provided her with a pro-rated refund of $on August 29, Additionally, I have deleted her membership and her information no longer appears on the Classmates website at her requestShe may continue to receive residual emails over the course of the next daysResidual emails are emails already scheduled to be delivered in our email delivery systemShe should feel free to disregard these emails This information should successfully resolve Ms [redacted] ’s original complaint and Classmates now considers this matter closed Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Complaint: [redacted] I am rejecting this response because: The company clearly acknowledges that I do not even have an account with them, and despite this, has charged my debit card, ending in [redacted] every months for the last yearsThe dates of the charges were: 5/21/14, 8/21/14, 11/21/14, 2/23/15, 5/21/15, 8/21/15, 11/23/15, 2/22/ And with reference to another member of my household having an account, this is not the case Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Classmates.com has certainly had lots of practice responding to these types of complaints about their auto-renewal program I'm sure they can just copy and paste their responses I'm obviously not the only one who didn't read the fine print, since there are tons of similar complaints against this company They are taking the legal high-road, and their "fine print" backs up their position Not much we "little" people can do other than to continue to file complaints so that our voice is heard, and will maybe help others not to fall into their entrapment policies Obviously, I am not accepting their response and will continue to do all that I can in hopes of forcing them to change either their auto-renewal program or their refund policy Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will gladly close the membership upon notice, by my bank, that a refund has been receivedThank you for your assistance in this matterI will be more attentive to the terms of trial offers in the futureSincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have authorized a pro-rated refund to Ms [redacted] on August 4, in the amount of $ Ms [redacted] should note this refund on her account within the next several days depending on [redacted] ’s internal refund policyHer Classmates membership has now reverted to a free, basic membership We apologize for the delay in responding to Ms [redacted] and we hope she continues being a valued member of the Classmates communityI hope this information has successfully resolved Ms***er's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @classmates.com Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the consumer rebuttal from Mr [redacted] As explained in Classmates’ original response, Mr [redacted] had Classmates memberships utilizing four separate email addressesThe three free accounts were removed on November 18, during a telephone call with a Classmates Member Care Representative A copy of our original response is attached for your review According to our records, Mr [redacted] spoke to a Classmates Member Care Representative on three separate occasionsAt least twice a representative explained the multiple memberships issue and was notified that there wasn’t any charge to cancel his membership On the last occasion Mr [redacted] abruptly ended the call with the customer care representative Lastly, Mr [redacted] ’s membership record indicates that he actively used his paid membership benefits to send and receive email and see the list of member’s who have visited his profile A copy of this membership record and communication history is attached for additional review Since it’s clear that Mr [redacted] is unhappy with the Classmates service, he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember This should resolve Mr [redacted] ’s complaint and Classmates now considers this matter closed Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates.com (“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal ProgramMs [redacted] purchased a 2-year auto-renewing paid membership on June 24, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current full price for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the 2-year purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Classmates - logging onto the Account portion of the Classmates Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***' membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkMs [redacted] received an email renewal notification reminder on May 15, to the email address associated to her account reminding her that her membership would automatically renew in JuneAccording to our records, Ms [redacted] did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on June 24, 2017, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase On June 29, Ms [redacted] contacted the Classmates Member Care Department regarding her membershipThe Member Care Representative explained the automatic renewal program and the Classmates no refund policy and changed her automatic renewal status to manual renewal per Ms [redacted] requestA copy of her membership record is attached for your reviewThis information should successfully resolve Ms***' complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased year auto-renewing paid membership on April 4, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the one year purchase process is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] ’ membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on April 4, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Additionally, Ms [redacted] ’ membership record indicates she has purchased three previous automatically renewing memberships with Classmates, all of which she manually placed in a manual renewing state: a month automatically renewing membership for $on October 19, 2005, a discounted year membership purchased on October 23, 2007, and a year membership on April 2, for $A copy of her membership record is attached for your review According to our records, the only recent communication we have received from Ms [redacted] was a request to refund her membership fees on April 4, and a phone conversation on April 7, in which she requested a complete removal from the Classmates website, acknowledging that removal would then forfeit her remaining membership fees As noted above, Ms [redacted] was aware from her previous paid memberships of Classmates’ automatic renewal policy and no refund policyAs such, we are unable to offer her a refund at this timeHowever, if Ms [redacted] would like to take advantage of her remaining paid membership, I can reinstate her Classmates paid account and change her membership to a manually renewing stateHer paid membership benefits will then lapse on April 4, and her membership will return to a free, basic account Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates automatically renewed her membership and charged her credit card without her permission
Classmates provides clear
disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program
Ms*** purchased year auto-renewing paid membership on May 9, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable, that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current full price for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on May 9, and every two years thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
Additionally, Ms***’s membership record indicates she has purchased several previous automatically renewing memberships with Classmates: a 1-year automatically renewing membership on October 1, 2002, which she successfully placed in a manual renewing state, a 1-year auto renewing membership on April 3, and a 2- year renewing membership purchased on May 19, 2009, which Classmates subsequently refunded per her request on May 23, A copy of her membership record is attached for your review
As Ms*** is aware from previous discussions with Classmates Member Care, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Member Care Representative provided Ms*** with a pro-rated refund in the amount of $on May 16, Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycleIn the meantime, her membership has converted to a free, basic membershipShould Ms*** elect to purchase another paid membership in the future she should ensure that she selects her desired renewal status as Classmates will not provide any additional refunds for her going forward.
Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates provides
clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program.Ms*** purchased a month auto-renewing membership on October 4, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the three month membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms*** membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on January 4, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a pro-rated refund in the amount of $on February 8, Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycleHer Classmates account has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember
This information should successfully resolve Ms*** complaintIf your office or Ms*** has any questions or need additional information, please feel free to contact me at ***@classmates.com
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUltimately, they did refund my membership payment.However, I would like to make a correction: I did, in fact, contact them on June to cancel the membership but was unable to do soI have an email response from them regarding my inquiry about cancelingIn that email they stated that I could only cancel the automatic renewal, even though the request was made prior to the membership due dateYes, their policy is clearly stated, but after a year it is easy to overlook and forget this, especially if you have not been an active member, and a reminder would have been appreciated and would have prevented the dispute altogether.
My point is that they should incorporate a reminder system prior to the membership due date as a courtesyMany people like me have life situations that are very distracting from details like membership renewals, etcMost magazine subscriptions will send out multiple renewal reminder notices, and it would be a good practice for Classmates to adoptI found other complaints online while searching for a way to cancel the membership, so I don't think my case is uniqueI am a full time licaregiver for my elderly mother who has Alzheimer's and this was obviously not a priority on my to do listI will rarely complain about a business, but the stress and frustration that this caused me motivated me to file a dispute so that they will think about modifying their terms of business in order to avoid causing this same frustration for others in similar situations.
Sincerely,
*** ***

Consumer Complaint No.: ***Consumer: *** ***We are in receipt of the above referenced complaint filed by Mr*** in connection with the email subscriptions he receives from Classmates, Inc(“Classmates”) as part of his membership with the Classmates service The
“Communications From Us” section of the Classmates Privacy Policy, which Mr*** agreed to when he completed his registration on the Classmates website, describes the types of emails Classmates members will receive and how they can change their email preferences on the websiteSpecifically, it says “As a member of the Services, you will receive our customary business communications (e.g., emails facilitating, completing or confirming your registration, upgrade or other transaction, providing you notice of new or updated products or features, alerting you to member-to-member communications or other member activity relating to your membership, or other administrative messages)We may also send certain "welcome" messages that are informational and provide useful details about your membership or product usage instructions when you sign up for a membership or begin using a particular serviceIn addition, upon registration you may be automatically enrolled in one or more of our regularly recurring email subscription programsYou may also choose to participate in other email subscription programs that we may make available to youWe also may send you communications regarding special offers or other promotional material for our products or Services or those of our affiliated companies or advertisersWe may send all of these communications to the primary email address that you provide to us, any secondary email address that you may have provided to us if we have determined that your primary email address appears to no longer be valid or otherwise functioning properly, or any email address that we receive as described in Section 1(b) or 1(l)We may also send these communications to your inbox on the ServicesWhile we reserve the right to send you our customary business communications, "welcome" messages and other transactional emails without offering you the opportunity to opt out of receiving them, we do provide you with the opportunity to select whether or not you wish to continue to receive our subscription-based or commercial emailsEach subscription-based email communication from us contains instructions on how you can remove yourself from the mailing list for that specific email subscription program, and each commercial email contains instructions on how you can opt out of receiving further commercial emails from usExcept for schoolFeed subscription based emails (which contain unsubscribe links within the emails themselves), you can also update your email preferences by logging onto the "Account" section on the ServicesPlease keep in mind that any changes that you make to your email preferences may take up to ten (10) business days to process and that each subscription-based email and all commercial emails have their own separate opt-out processesIf you have questions about changing your email preferences, please visit the Help section on the Services.”
Members can also find information on how to unsubscribe from any of Classmates’ optional email subscriptions in Item of the Frequently Asked Questions section in the Classmates Help Center:
1. At the top right corner of any Classmates page, click the gear icon and select Account
Click Email Subscriptions
3. Check or uncheck the Subscribe box below any subscription
4. Click Save my settings at the bottom of the page
Alternatively, members can also find a link to update their email preferences at the bottom of each email they receive from Classmates, with the exception of customary emails which Classmates members are required to receive in connection with updates to their account or to announce improvements to the Classmates site
For Mr***’s ease, I have unsubscribed him from any remaining optional emails from Classmates. However, Mr*** should keep in mind that he may continue to receive residual emails for up to days. Residual emails are emails already scheduled to be sent in our email delivery queue. He should feel free to disregard these emailsI hope this information has successfully resolved Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],Tara M***SrIP & Marketing Compliance ManagerClassmates, Inc

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program
On June 15, 2010, Mr*** purchased a 1year auto-renewing paid membershipOn the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership fees were non-refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Mr*** has not contacted regarding his membership nor did opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on June 15, and every year thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseAdditionally, Classmates sent Mr*** an email renewal notification reminder on May 6, to the email address associated to his account reminding him that his membership would automatically renew in June unless he changed his automatic renewal status
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have refunded Mr***’s membership in the amount of $on July 1, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleAdditionally, per his request, I have deleted Mr***’s Classmates membershipHe may continue to receive residual emails over the course of the next days. Residual emails are emails already scheduled to be delivered to our customers in our email delivery systemHe should feel free to disregard these emails
This information should successfully resolve Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

We are in receipt of the consumer rebuttal from Ms***. As indicated in our previous response, our records indicate that Ms*** did in fact register on the Classmates website and has remained in the automatic renewal state since the purchase of her initial membership with the updated account information provided by MasterCard
Per her request, I have deleted her Classmates membership and removed her information from the website
This information should successfully resolve Ms***’s complaint and Classmates now considers this matter closed
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc

Complaint number: ***Consumer name: *** ***We are in receipt of the Revdex.com Complaint filed by Mr***regarding his claim that Classmates, Inc(“Classmates”) automatically renewedhis membership and charged his credit card without his permission Classmates provides
clear disclosures within the paid membershipprocess that fee-based memberships will automatically renewBelow, I haveoutlined the process and the various places in which Classmates notified Mr***of the Automatic Renewal Program.Mr*** purchased a month auto-renewing paid membership on April 11, 2015.On the payment information page of the paid membership purchase process, priorto completing his purchase, Mr*** was specifically notified that hismembership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card wouldbe charged US $for each renewal period, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the checkout page that Mr*** saw when he purchased his membership is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, forthe same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have toclick on the “Turn off automatic renewal” linkAccording to our records, Mr*** did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged US $on July 11, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseAccording to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr***'s last membership fee in the amount of US $on July 14, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cyclePer his request, I have deleted Mr***’s account and removed his information from the website. However, he may still continue to receive residualemails from Classmates for up to days. Residual emails are emails that are already scheduled to be delivered to our members in our email system. I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@classmates.comSincerely, Tara M***SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the supplemental information supplied by Mr*** in connection with his Revdex.com consumer complaint
With Mr***’s additional debit card information, I was able to locate a paid membership under registration number ***, using email address ***@googlemail.com
According to our records, Mr*** purchased a month auto-renewing paid membership on February 19, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged US $for each renewal period, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
Mr*** did not opt out of the automatic renewal program, his membership was renewed for an additional term and his credit card was charged US $on May 19, and every months thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseAdditionally, there are no notes or telephone recordings associated with his account to indicate that he has contacted us at any time during his membership
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr***'s last membership fee in the amount of US $on March 2, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleMr***'s Classmates membership has reverted to a free, basic membershipHowever, if he would like to cancel his free membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember or for his convenience, I can remove the account on his behalf if he would like me to do soI hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com