Classmates.Com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her *** account without providing her prior
notices
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program
Ms*** purchased year auto-renewing paid membership on January 7, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her *** account would be charged $for each renewal, and that she could visit the “Account” portion of the website to change her automatic renewal settings at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, an automatic renewal reminder was sent to Ms*** to the email address used in connection with this complaint on November 28, Ms*** did not opt out of the automatic renewal program and, as a result, her membership was subsequently renewed for an additional term and her *** account was charged $on January 7, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
Per the Classmates Terms of Service, Classmates has a no refund policyAs such, we are unable to offer her a refund at this timeI have changed Ms***’s status to manual renewal and, unless she takes proactive steps to change her membership status, her paid membership benefits will lapse on January 7, and her membership will then revert to a free, basic Classmates membership
Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***We are in receipt of the consumer rebuttal from Mr***. I can confirm that Classmates processed a $refund on September 7, to Mr***’s Visa account ending with the numbers ***, which was the Visa account originally used to purchase his membershipOnce Classmates authorizes the refund, it is dependent on the financial institution’s policies and billing cycle regarding when the refund will be reflected on Mr***’s account.
Additionally, per the Terms of Service, it is the obligation of members to keep their account information, specifically their email addresses, up to date during the course of their memberships so that we can notify them of upcoming changes to their accountsSince Classmates doesn’t collect phone information during the registration process, we have no way to contact members via the telephone as an alternate to email notifications
Lastly, in connection with Mr***’s statement that he is receiving marketing emails from Classmates through his gmail address, I was unable to find any other account or membership in our database or on the website with Mr***’s name associated to a gmail address. If he can provide me with this address, I can do a more refined search to see if he has a duplicate membership with our service
This information should successfully resolve Mr***’s original complaint
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc

Complaint number: ***Consumer name: *** ***We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permissionClassmates provides
clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program.Ms*** purchased month auto-renewing paid membership on March 23, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the paid membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Ms*** did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on June 23, and every three months thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase.Additionally, Ms***’s membership record indicates she has purchased two previous automatically renewing memberships with Classmates, all of which she placed in manual renewing states: a year automatically renewing membership on September 12, and another year automatically renewing membership on October 4, As noted above, Ms*** is aware from her previous paid memberships of Classmates’ automatic renewal policyHowever, as a matter of customer courtesy, I have provided Ms*** with a pro-rated refund in the amount of $on October 26, Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycle In the meantime, I have converted her Classmates membership to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removememberShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected],Tara M***SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

Only ever had a trial membership, years ago! Never a full membership! I have filed complaints with ** **, so anyone else you screw in **, he can begin a class-action suit, like many others have against youYour record is chock full of consumer complaintsI have shared PUBLICALLY, what you did on ***, asked that everyone share it as much as possible, on ***where you also have many other compaints, and *** a warning to all who might consider using your site, how deceptive and dishonest you are! You will lose much more than the you stole from me! *** ***

Complaint: ***I am rejecting this response because:clssmate.com has repeatedly sent emails to me to notify me of new activities when in fact they were all old ones I will dig aroun and provide u a copy of it in fact I had forwarded to them one of those emails from them and had informed them of the situation already.Sincerely,*** ***

Complaint number: ***
Consumer name: *** ***
Registration No.: ***
We are in receipt of the Revdex.com Complaint filed by Mr***
Mr*** has been a member of the Classmates website since February 24, and has had multiple paid memberships over the years. Our
records do not indicate that he has unsubscribed from any elective emails nor has he contacted Classmates to request assistance regarding the amount of emails he’s received over the course of his membershipFurthermore, it is the responsibility of individual members of the Classmates website to keep their personal and contact information up-to-date so that fellow alumni can reconnect with themClassmates does not actively update its members’ information on its own
Per his request, I have removed Mr***’s membership from the Classmates websiteMr*** may still continue to receive residual emails from Classmates for up to days. Residual emails are emails that are already scheduled to be delivered to our members in our email delivery queue.
This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** *** We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program
According to our records, Ms*** has two accounts on the Classmates website using the same email address for each: ***.***@gmail.com:
Registration Number ***: This free membership was created on July 26, 2004. This account was last accessed on September 6,
Registration Number ***: This membership was created on October 12, Ms*** has had multiple paid memberships associated with this account. Her last membership was a 1-year auto-renewing paid membership purchased on August 2, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
Ms*** received an email renewal notification reminder on June 23, to the email address associated to her account reminding her that her membership would automatically renew unless she changed her automatic renewal statusAccording to our records, Ms*** has not contacted us at any time regarding her membership, nor did she opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on August 2, 2016, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
Additionally, Ms***’s membership record indicates she has purchased a previous 3-month automatically renewing membership with Classmates which she manually placed in a manual renewing stateA copy of Ms***’s membership records are attached for your review
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have authorized a refund to Ms*** on September 14, in the amount of $Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycleShe now currently has two free accounts, one under registration *** and the other under ***. If she would like me to delete on of these accounts she can email me at [email protected] with the account number she would like deleted
This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at email address listed aboveSincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program
Mr*** purchased a year auto-renewing paid membership on May 3, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged the then-current full price for each renewal, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the 2-year membership purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
Mr*** received an email renewal notification reminder on March 24, to the email address associated to his account reminding his that his membership would automatically in MayAccording to our records, Mr*** did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on May 3, 2016, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase
On May 11, Mr*** contacted the Classmates Member Care Department via phoneThe Member Care Representative explained the automatic renewal program and the Classmates no refund policy and changed his automatic renewal status to manualUnfortunately, the call was disconnected when he requested to be transferred to a supervisorA copy of Mr***’s membership record is attached for your review
As stated above, per the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have authorized a pro-rated refund to Mr*** in the amount of $on May 18, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleMr***’s membership has now converted to a free, basic membershipHowever, if he would like to cancel this membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember
This information should successfully resolve Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr***
It was brought to our attention that Mr*** had been sending out multiple unsolicited emails to other members of the Classmates
community marketing his commercial website
The Member Conduct section of the Classmates Terms of Service, which Mr*** agreed to when he registered on the Classmates website and which he agreed to again upon the purchase of his paid membership, specifically states:
Do not participate in any unauthorized or unsolicited promotions, advertising, junk mail, spam, or any other form of solicitation, or otherwise use the Services for any commercial purpose
Classmates notified Mr*** of this violation of the Terms of Service on April 20, and a second courtesy notice was emailed on June 8, once we became aware that Mr*** had continued his solicitation activities
Per the Classmates Terms of Service, “If we determine, in our sole discretion, that you are not in compliance with these Terms of Service, we reserve the right to restrict, suspend or terminate your accountUpon any termination of your account, we may immediately deactivate or delete your account and all related information and/or bar any further access to your account, Content or informationIf you have purchased Paid Services from us, any termination by you, or by us with cause, is subject to the no-refund policy described in Section 2.D above.”
This is Mr*** final notice to cease his unauthorized solicitation activities anywhere on the Classmates websiteAny further violation of the Classmates Terms of Service will result in the termination of his account and the forfeiture of his paid membership benefits and membership fees
Should your office have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
Classmates, Inc
www.classmates.com

Complaint number: ***Consumer name: *** ***We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program.Mr*** purchased a year auto-renewing paid membership on June 27, 2014. On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $plus applicable tax for each renewal, and that he could visit the “Account” portion of the website tochange that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automaticrenewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website. The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have toclick on the “Turn off automatic renewal” link. Despite Mr***’s claims to have removed himself from the Automatic Renewal Program prior to the renewal of his membership term, our records do not indicate that he did so and his credit card was charged $on June 27, 2015, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have refunded Mr***'s membership in the amount of $on July 8, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycle His Classmates membership is now a free, basic membership. If he would like to cancel his free membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removememberI hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@classmates.com. Sincerely, Tara M***SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates provides clear disclosures within the paid membership
process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program.Mr*** created his free Classmates membership on April 19, Since the creation of his membership, he has purchased several Classmates paid memberships:
On September 21, he purchased a month auto-renewing membershipMr*** changed his automatic renewal status and this membership reverted to a free basic membership on December 21,
On June 20, Mr*** purchased a year auto-renewing paid membershipThis membership renewed on June 20, On June 29, Mr*** contacted the Classmates Member Care Department via the telephone and requested a cancellation and refund of this paid membership fee. As stated in the Classmates Terms of Service, Classmates has a no refund policy, however, as a matter of customer courtesy, the Member Care Representative provided Mr*** with a pro-rated refund of $
On October 31, Mr*** purchased a month auto-renewing as well as a hardcover yearbook reprintIn each purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership fees were non-refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged the then-current price (specifically, $for the month membership option) for each renewal, and that he could visit the “Account” portion of the website to change that at any timeMr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the month purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Mr*** did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged $on January 31, and every months thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his last membership purchase
On August 2, Mr*** contacted the Classmates Member Care Department via telephoneThe representative explained the no refund policy and indicated he was not eligible for a courtesy refund due to having received a previous refund in However, the representative changed his automatic renewal status to manual and Mr***’s paid membership benefits will expire at the end of his current term on October 31, 2016. At that time, his membership will revert to a free basic membershipI have attached a copy of Mr***’s membership record for your reviewAs noted above, Mr*** is aware from his previous paid memberships of Classmates’ automatic renewal policy and no refund policySince Mr*** has already received one courtesy refund, I am unable to offer him any additional refundsGoing forward, should Mr*** elect to purchase other paid memberships, he should ensure that he selects his desired renewal status as Classmates will not provide any additional refunds in the future
Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without providing her prior notices
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program.Ms*** purchased year auto-renewing paid membership on February 20, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
In addition to the directions provided in the Terms of Service, members can also find out how to remove themselves from the Automatic Renewal Program by selecting “How do I cancel my membership?” from the Frequently Asked Questions located on the main page of the Help Center
According to our records, an automatic renewal reminder was sent to Ms*** on January 11, 2016. Ms*** did not opt out of the automatic renewal program and her membership was subsequently renewed for an additional term and her credit card was charged $on February 20, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseA copy of Ms*** account is attached for your review
Per the Classmates Terms of Service, Classmates has a no refund policyAs such, we are unable to offer her a refund at this timeMs*** has successfully placed herself in manual renewal and, unless she takes proactive steps to change her membership status, her paid membership benefits will lapse on February 20, In the event she would like to cancel her membership, she may use the following link to remove herself from the website: https://secure.classmates.com/auth/removememberHowever, Ms*** should note that by canceling her membership she will forfeit the remainder of her paid member benefits
Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***Consumer name: *** ***We are in receipt of the consumer rebuttal from Ms***. I can confirm that Classmates processed a $refund to Ms***’s debit/credit card which she used to purchase her membership on July 8, 2015. It is dependent on that financial institutions’ internal refund policy on how soon she will receive the refund for her membership As noted in our July 8, response, Classmates provides clear information in several locations on its website and within the Gold membership registration process that fee-based memberships will automatically renew. The processes and various places in which Classmates notified Ms*** of the Automatic Renewal Program were specifically outlined in our previous response. This information should successfully resolve Ms***’s complaint. At this time Classmates considers this matter closed, should the Revdex.com or Ms*** have any questions or need additional information related to her courtesy refund, please feel free to contact me at ***@classmates.com. Sincerely, Tara M***SrIP & Marketing Compliance Manager Classmates, Inc

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates
provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program.Ms*** first registered on the Classmates.com website on August 16, 2015. On June 20, 2016, Ms*** upgraded her free membership and purchased a 3-month auto-renewing membershipOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A standard copy of the 3-month membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms*** membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on September 20, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
Additionally, despite Ms*** assertions that Classmates sent her “or “bogus” emails, Ms*** Classmates profile has been visited over times by other Classmates members since the creation of her membership in August 2015. Each time a member leaves a profile visit on Ms*** Classmates profile an automated email is generated to Ms*** email address notifying her of the visitOne of the paid membership benefits is the ability to see the name of a person who has visited the member’s profileA copy of Ms*** membership record is attached for your reviewThe first names and registration IDs of other members’ have been redacted for privacy purposes
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund in the amount of $on September 28, Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycleHer Classmates account has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember
This information should successfully resolve Ms*** complaintIf your office or Ms*** has any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

I HAVE PROOF THAT GOOGLE HAS MY PHOTO FROM CLASSMATES.COMIF YOU WOULD GOOGLE-[[[ *** *** CLASSMATES.COM ]]], WITHOUT THE BRACKETS, YOU WILL SEE A PICTURE OF ME THAT I HAVE UPLOADED IN THIS MESSAGE, WHICH IS ALSO VERY MUCH ACTIVE ON YOUR WEBSITEIF YOU USE THIS WEBLINK, http://www.classmates.com/*** AND IF YOU SCROLL 2/DOWN, IT WILL SHOW MY PICTURE, THAT IS ALSO BEING DISPLAYED IN GOOGLE IMAGE SEARCHiF MY ACCOUNT, USING ***, WAS DELETED, THEN MY PICTURE WOULD ALSO BE DELETED, ALONG WITH ANY OTHER INFORMATION ABOUT ME, WHICH IT CLEARLY HAS NOT BEEN REMOVED
I HAVE ALSO UPLOADED A SCREEN PRINT FROM THE WEBSITE FOR ADDED PROOF
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates’) automatically renewed his membership and charged his credit card without his authorization
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program.Mr*** purchased a year auto-renewing paid membership on December 6, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership fees were non-refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the year paid membership purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***’s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Mr*** did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on December 6, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase.According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have refunded Mr***’s membership in the amount of $on December 7, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleI have converted his Classmates membership to a free, basic membershipHowever, if he would like to cancel his free membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember.I hope this information has successfully resolved Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Case number: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***I am unable to locate a paid membership matching the email and physical address Mr*** supplied in his complaintMr*** does have a free basic account located under
registration number *** which he created on April 2, There are no purchases or membership fees associated with this accountI have attached a copy of his membership record here for your review Classmates doesn’t currently offer any membership plan that has a renewal fee in the amount of $However, if he can provide me with information below, I will research this matter further - An email address used to complete the registration on the Classmates.com website; - The registration number of the paid Classmates account; and/or - The last digits of the credit/debit card Mr*** used to purchase his Classmates membership I look forward to receiving this additional information and addressing Mr***’s complaintIn the meantime, should your office or Mr*** have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me unless any further charges are re-issued, this matter is resolved
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
They never sent me an email giving me the option to decline the auto-renewalI was completely unaware of this being a problem until after it happenedMy records, should they choose to share them, will prove little to no activity from me on their site on the past yearsI only subscribed to begin with to help get info on a class reunionThat was years agoThis company, much like *** and their deceptive billing auto renewal practices, is going to be sued as part of a class actionThey are thieves and they know itI'm also contacting the FTC regarding their thievery.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Had I known at the time that Classmates policy is the reason they are loosing money and NO ONE wants to join their service anymore Facebook is free...Classmates does not provide a decent service is their customer service rates a one star But they sure can argue to justify keeping money from unsuspecting victims by counting on the customer not seeing that small box to check if the service is automatic or not In my case I am visually disabled and have a very difficult time seeing anything I contacted the Federal Reserve regarding the busincess practices of Classmates and Bank of America I got my money back but not because of anything you did ...and I have changed banks Revdex.com is worthless and only sides with who ever PAYS or JOINS your little club...Any business that wants to continue needs to provice EXCELLANT CUSTOMER SERVICE AND CLASSMATES DOES NOT...AND THAT IS WHY THEY HAD AN MILLION DOLLAR SUIT THEY HAD TO PAY....THEY ARE CRIMINALS AND YOU ARE THEIR REPRESENTATIVE
Sincerely,*** ***