Classmates.Com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All I wanted was the paid membership cancelled and a refund. I let it go last year when I was charged, even though I didn't visit the website once. I figured paying $39/per year for a subscription I don't use doesn't make sense.
I e-mailed them after I was rudely hung up on by customer service. We went back and forth about this, but I was finally able to reset my password and enter the payment part of the website. I removed all of the credit cards, so we should not have an issue any longer.Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted]   We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding herClaim that Classmates automatically renewed her membership and charged her credit card without her permission.   Classmates provides clear...

disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. [redacted] of the Automatic Renewal Program. According to our records, Ms. [redacted] has two accounts on the Classmates website using two different email addresses. One of the memberships is a paid membership and the other is a free account. Copies of both membership records are attached for your review.   Registration Number [redacted]: This membership was created on December 12, 2016, using the email address [redacted]@gmail.com. This membership has always been a free account and was last accessed on May 7, 1017.   Registration Number [redacted]: This membership was created on December 21, 2015, with the email address [redacted]@outlook.com. Ms. [redacted] purchased a 3-month automatic renewing membership on this account on September 30, 2016.   When Ms. [redacted] purchased her 3 month auto-renewing membership, she was specifically notified on the payment information page of the paid membership purchase process, prior to completing her purchase, that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit card would be charged $15.00 US for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A copy of the three-month membership purchase page is attached for your review. The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms. [redacted] would have received a paid subscription confirmation email sent to the email address associated with this account: [redacted]@outlook.com. This email contained Ms. [redacted]'s membership registration number, the amount Ms. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website. The "Account" section is accessible from nearly every page of the Classmates website and is located in the upper right top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link. According to our records, Ms. [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $15.00 on January 29, 2017 and every three months thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase. According to the Terms of Service, Classmates has a no refund policy. However, as a matter of customer courtesy, I have provided Ms. [redacted] with a refund in the amount of $15.00 US on May 8, 2017. Ms. [redacted] should note this refund on her credit card within the next 30 to 60 days depending on her financial institutions’ internal billing and refund schedule. Both of Ms. [redacted]’s accounts are now free Classmates memberships.  If she would like me to delete one of these memberships, please have her indicate which account she would like me to remove. This information should successfully resolve Ms. [redacted]'s complaint. If your office or Ms. [redacted] has any questions or need additional information, please feel free to contact me at [email protected]. Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Managerwww.classmates.com

We are in receipt of the consumer rebuttal from Ms. [redacted]. As indicated in our previous response, our records indicate that Ms. [redacted] did purchase a paid membership on January 7, 2016. I have attached a copy of her membership record that indicates this purchase as well as that an email renewal reminder was emailed to her at [redacted] on November 28, 2016 and her Classmates Email and Guestbook activity over the last year and beyond.
 
This information should successfully resolve Ms. [redacted]’s complaint and Classmates now considers this matter closed.
 
Sincerely,
 
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
Classmates, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted]We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] regarding his claim that Classmates, Inc. (“Classmates’) automatically renewed his membership in 2014.  Classmates provides clear disclosures within the paid...

membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Mr. [redacted] of the Automatic Renewal Program.Mr. [redacted] purchased a 1 year auto-renewing paid membership on February 25, 2013. On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr. [redacted] was specifically notified that hismembership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $39.00 for each renewal, and that he could visit the “Account” portion of the website to change that at any time.  Mr. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A copy of Mr. [redacted] paid membership purchase page is attached for your review. The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current,   non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of theWebsite, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals thatoccurred prior to the date of your status change.”  Shortly thereafter, Mr. [redacted] would have received a paid subscription confirmation email sent to the email address associated with his account. This email contained Mr. [redacted] membership registration number, the amount Mr. [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website.  The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage.  When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page.  Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link. According to our records, Mr. [redacted] did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged $39.00 on February 25, 2014 in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase. Mr. [redacted] successfully changed his automatic renewal status in 2014 and his paid membership benefits expired on February 25, 2015. Mr. [redacted] membership subsequently converted to a free basic membership once his paid membership expired.  As of April 8, 2015, Mr. [redacted] membership is still listed as a free basic membership on the Classmates website.   As stated in the Classmates Terms of Service, Classmates has a no refund policy.  I hope this information has successfully resolved Mr. [redacted] complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected]. Sincerely, [redacted] Sr. IP & Marketing Compliance Manager Classmates, Inc.  www.classmates.com

We are in receipt of the consumer rebuttal from Mr. [redacted].   As indicated in our previous response, our records indicate that Mr. [redacted] did purchase an automatically renewing membership on August 16, 2015. I have attached a copy of his membership record that indicates this purchase as well as a copy of the standard email renewal reminder that was emailed to him at [redacted], the email address associated to his Classmates membership, on July 7, 2017.   Additionally, please attached the full correspondence between Mr. [redacted] and Classmates. Please note, the email address Mr. [redacted] originally contacted Classmates and the email address he supplied in his consumer complaint is a different email address than the address associated with his account, which provides clarification regarding Classmates request that he provide additional information in order to locate and verify his Classmates account.   This information should successfully resolve Mr. [redacted]’s complaint and Classmates now considers this matter closed.   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint number: [redacted]
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Mr. [redacted] in connection with his wife, [redacted]’s, Classmates membership.
Classmates provides clear disclosures within the paid membership process that...

fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Mrs. [redacted] of the Automatic Renewal Program.Mrs. [redacted] first registered on the Classmates.com website on February 13, 2010.  On July 25, 2016, Mrs. [redacted] upgraded her free membership and purchased a 3-month auto-renewing membership. On the payment information page of the paid membership purchase process, prior to completing her purchase, Mrs. [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $15.00 for each renewal, and that she could visit the “Account” portion of the website to change that at any time.  Mrs. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A standard copy of the 3-month membership purchase page is attached for your review. The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mrs. [redacted] would have received a paid subscription confirmation email sent to the email address associated with her account. This email contained Mrs. [redacted]'s membership registration number, the amount Mrs. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website.
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage.  When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page.  Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link.
According to our records, Mrs. [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $15.00 on October 25, 2016 in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase.
 
On November 8, 2016 Mr. [redacted] contacted the Classmates Member Care department regarding his wife’s membership.  Due to the Classmates Privacy Policy, however, we were unable to discuss Mrs. [redacted]’s account with her spouse and requested that Mrs. [redacted] contact us regarding her membership. On November 14, 2016 Mrs. [redacted] contacted us via telephone and the automatic renewal policy and no refund policy was explained to her by a member care representative. The representative also removed Mrs. [redacted] from the automatic renewal policy and placed her account in manual renewal, explaining that her paid membership would then automatically lapse on January 25, 2017 and her account would then revert to a free membership.
In addition to the stated no refund policy, it appears, from reviewing Mrs. [redacted]’s membership record, that she has used her paid membership benefits as recently as November 22, 2016 to view her profile visits. Therefore, we are unable to provide any courtesy refunds to Mrs. [redacted] at this time.
As referenced above, Mrs. [redacted]’s account is now in a manual renewal state and her paid membership will revert to a free account on January 25, 2017 with no further membership fees assessed unless Mrs. [redacted] takes proactive steps to change her membership status or purchases any future paid memberships.
This information should successfully resolve Mr. and Mrs. [redacted]'s complaint. If your office has any questions or need additional information, please feel free to contact me at [email protected].
Sincerely,
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
Classmates, Inc.
www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that Classmate provided her a substandard yearbook product and are unwilling to refund Ms. [redacted]’s purchase.   Classmates provides clear...

disclosures within the yearbook purchase process that all yearbook purchases are provided as-is and are reprints from previously owned yearbooks so handwriting or effects of aging may be present, and pages, images, or other content may be missing or obscured.  And that because each yearbook reprint is created specifically at the request of the customer when they submit their order, we do not accept yearbook reprint returns or exchanges.   Even though Classmates has a no refund policy, as a matter of customer courtesy, we will provide a refund of her $86.94 purchase price once we receive the returned yearbook.  For her convenience, we will provide her a return label so she can return the book to the proper address.   This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@classmates.com. Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.classmates.com

Complaint: [redacted]I am rejecting this response because:
The company clearly acknowledges that I do not even have an account with them, and despite this, has charged my debit card, ending in [redacted] every 3 months for the last 2 years. The dates of the charges were: 5/21/14, 8/21/14, 11/21/14, 2/23/15, 5/21/15, 8/21/15, 11/23/15, 2/22/16.
And with reference to another member of my household having an account, this is not the case.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint number: [redacted]
Consumer name: [redacted]
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that Classmates, Inc. (“Classmates”) automatically renewed her membership and charged her credit card without providing her prior notices....


Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. [redacted] of the Automatic Renewal Program.
Ms. [redacted] created her Classmates account on May 5, 2012 using the email address [redacted]@aol.com under registration number 8729812814.  On May 9, 2012, Ms. [redacted] purchased 1 year auto-renewing paid membership. On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms. [redacted] was specifically notified that her membership fees were non – refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then current price for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each).
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms. [redacted] would have received a paid subscription confirmation email sent to the email address associated with her account. This email contained Ms. [redacted]'s membership registration number, the amount Ms. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website.
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link.
According to our records, Ms. [redacted] did not opt out of the automatic renewal program and, as a result, her membership was subsequently renewed for an additional term and her credit card was charged $39.00 on May 9, 2013 and every year thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase. Additionally, an automatic renewal reminder was sent to Ms. [redacted] at [redacted]@aol.com on March 30, 2016 to notify of her most recent impending renewal date.
A review of Ms. [redacted]’s account indicates that we have not received any previous correspondence from her prior to a telephone call on May 9, 2015.  At that time, a Classmates Member Care Representative explained the no refund policy and the automatic renewal program to her and changed Ms. [redacted]’s renewal status to manual.
Per the Classmates Terms of Service, Classmates has a no refund policy. However, as a matter of customer courtesy, I have authorized a refund of her last renewal fee of $39.00 on May 12, 2016. Ms. [redacted] should note this refund on her account within the next 30 to 60 days depending on her financial institution's billing cycle. Her membership has now reverted to a free, basic Classmates membership. In the event she would like to cancel her membership and remove herself from the Classmates website, she may use the following link to removal herself from the website: https://secure.classmates.com/auth/removemember.
Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].
Sincerely,
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
Classmates, Inc.
www.classmates.com

Mr. [redacted], since you are not the listed individual on the second account referenced in my original response, I am unable to take any further action on your behalf due to the Classmates Privacy Policy.   However, if your wife can contact me at [email protected] with her information (such as name, email address, the last four digits of the credit card charged, etc.), I can look into the matter further on her behalf.   Sincerely,   Tara M[redacted]Classmates, Inc. www.classmates.com

Complaint: [redacted]
I am rejecting this response because:  This is a scam!  Just like any other one similar! They tried to get me to renew my subscription every month since I was a last a paying member!  If they were a legitimate honest business they'd send out an e-mail stating that they would automatically bill anyone prior to just sneakily doing it!
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Classmates did not  willingly refund my money as they wish to portray. [redacted] found that my account had been accessed without my permission and knowledge, and refunded the money.
Both my bank and I had checked my bank account records and I stand by my original statements; I had used credit cards for the 2 paid memberships, not Paypal. I never used or linked my [redacted] account to their site as a payment option . It was not listed  as a payment option when I checked and closed the account.  I purchased 2 separate memberships, the last expired in 2012 without problems. My records show no purchase to classmates in February 2015, and (conveniently) their attachment does not show how this payment was made. I did not renew in February 2015, and the address which was listed on my Classmates account has not been valid since 2013.
Classmates could have saved their reputation with me, and all of this trouble, by simply refunding my money when I first made it clear that I did not pay for another membership and did not want an auto-renewal. I have closed my classmates account, deleted my profile, and changed my [redacted] account to hopefully avoid this situation in the future. It is clear to me that Classmates' service and policies are a money grab, with no consideration of whether their service is actually wanted or used. Buyer beware!
Sincerely,[redacted]

Complaint number: [redacted]
Consumer name: [redacted]
 
We are in receipt of the Revdex.com Complaint filed by Ms. [redacted] regarding her claim that Classmates, Inc. (“Classmates”) automatically renewed her membership and charged her credit card without her permission....


 
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. [redacted] of the Automatic Renewal Program.
 
Ms. [redacted] created her Classmates account on May 13, 2007. On July 31, 2016, Ms. [redacted] upgraded her membership and purchased a 3-month auto-renewing paid membership. On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms. [redacted] was specifically notified that her membership fees were non-refundable and her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $15.00 (plus applicable taxes) for each renewal, and that she could visit the “Account” portion of the website to change that at any time.  Ms. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A copy of the paid membership purchase page is attached for your review.
 
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
 
Shortly thereafter, Ms. [redacted] would have received a paid subscription confirmation email sent to the email address associated with her account. This email contained Ms. [redacted]'s membership registration number, the amount Ms. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website.
 
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage.  When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page.  Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link.
 
According to our records, Ms. [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $15.00 (plus applicable taxes) on October 31, 2016 in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase.
 
Additionally, Ms. [redacted]’s membership record indicates she has purchased previous 3-month automatically renewing memberships with Classmates: one on October 28, 2007 and another on December 27, 2014, each of which she placed in a manual renewing state. A copy of Ms. [redacted]’s membership record is attached for your review.
 
As noted above, Ms. [redacted] is aware from her previous paid membership of Classmates’ automatic renewal policy and no refund policy. However, since our offices were closed on the afternoon of October 31, 2016 when she attempted to contact us regarding her renewal due to Halloween, I have provided a refund in the amount of $16.29. Ms. [redacted] should note this refund on her account within the next 30 to 60 days depending on her financial institution’s billing cycle.  Her paid membership has now converted to a free basic membership. In the future, should Ms. [redacted] elect to purchase additional paid memberships, she will need to manually change her automatic renewal status after each purchase as no further refunds will be authorized.
 
Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].
 
Sincerely,
 
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
Classmates, Inc.
www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] Registration No.: [redacted]We are in receipt of the Revdex.com complaint filed by Mr. [redacted] regarding his email subscriptions from Classmates.   According to our records, Mr. [redacted] registered on the Classmates...

website on January 25, 2007.  During the course of his membership, Mr. [redacted] has been a paid subscriber on several occasions but is now currently a free, basic Classmates member.  As such, Mr. [redacted] still receives several email subscriptions related to his membership on the Classmates website.  In order to limit the amount of email he receives from Classmates, he should click on the “Email Preferences” link within the footer of a subscription-based email. This will take him to a page on the Classmates website that will describe the types of email Classmates sends and which emails he would like to receive going forward.  He can also update his email preferences by logging into the “Account” section located in the upper right hand page of the Classmates website.  On Mr. [redacted] behalf, I have gone ahead and removed him from all commercial and optional email subscriptions, however, per the Classmates Privacy Policy, which he agreed to upon registration on the Classmates website, he will still continue to receive customary business communications or other administrative emails regarding his Classmates account.  Mr. [redacted] should note that it may take up to 10 business days to process this change to his account.  I hope this information has successfully resolved Mr. Munemitsu's complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@classmates.com.  Sincerely, [redacted]Sr. IP & Marketing Compliance Manager Classmates, Inc. www.classmates.com

Per Ms. [redacted]'s statement, I have gone ahead and removed her membership from the Classmates website.  She may continue to receive residual emails over the course of the next 10 days.  Residual emails are emails already scheduled to be delivered in our email delivery system. She should feel free to disregard these emails.
Classmates now considers this matter closed.
Sincerely,
Tara M[redacted]
Classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the consumer rebuttal from Ms. [redacted].   According to our records, Ms. [redacted]’s membership renewed on June 14, 2017. On June 29, 2017 Ms. [redacted] emailed Classmates to indicate she was unable to access her account to update her contact information and change her settings. The representative was unable to find her account with the information she provided and requested additional information. Ms. [redacted] supplied this information on June 30, 2017 and the representative updated her email information accordingly and provided instructions on how to reset her password and to check her bulk email folders if she failed to receive the Lost Password Email. Classmates did not receive any further correspondence from Ms. [redacted]. A copy of her email correspondence is attached for your review.   Classmates notified Ms. [redacted] of her impending membership renewal on May 11, 2017. It is the obligation of members to keep their account information, specifically their email addresses, up to date during the course of their memberships so that we can notify them of upcoming changes to their accounts or of any impending renewals.   Per the Terms of Service, Classmates has a no refund policy. Although not obligated to do so, as a courtesy, we have provided her with a pro-rated refund of $30.88 on August 29, 2017. Additionally, I have deleted her membership and her information no longer appears on the Classmates website at her request. She may continue to receive residual emails over the course of the next 10 days. Residual emails are emails already scheduled to be delivered in our email delivery system. She should feel free to disregard these emails.   This information should successfully resolve Ms. [redacted]’s original complaint and Classmates now considers this matter closed.   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.classmates.com