Classmates.Com

Complaint number: *** Consumer name: *** *** We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program Ms*** purchased a year auto-renewing paid membership on June 4, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her PayPal account would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the offer Ms*** accepted is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***' membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms*** did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on June 4, 2017, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseAdditionally, there is no record to Ms*** contacting Classmates prior to June 6, either by phone or email According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Classmates Member Care Representative provided Ms*** a refund in the amount of $on June 6, and removed her Classmates membership per her requestMs*** should note this refund on her account within the next depending on PayPal’s internal refund policy This information should successfully resolve Ms***' complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates
provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program.Ms*** purchased a month auto-renewing membership on October 24, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms*** membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on January 24, 2016in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Classmates Member Care Representative provided Ms*** with a refund of $on January 25, Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycleHer Classmates account has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember
This information should successfully resolve Ms*** complaintIf your office or Ms*** has any questions or need additional information, please feel free to contact me at ***@classmates.comSincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Revdex.com:
Contacted classmates and was told my subscription would be cancelledIf this is true, your services are no longer neededThank
you
*** ***

Complaint number: ***
Consumer name: *** ***We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates
provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program.Classmates doesn’t currently offer a day free trial membership. However, Mr*** did purchase a year auto-renewing paid membership in On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged the then-current full price for each renewal, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Mr*** did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged $on August 27, 2016, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase
Mr*** contacted the Classmates Member Care Department on August 29, whereby the Member Care Representative changed his automatic renewal status to manual on his behalf and explained the no refund policy as stated in the Classmates Terms of ServiceFurther correspondence between Classmates and Mr*** resulted in the Member Care Representative providing Mr*** with a full refund of $on September 1, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleHis Classmates membership is now a free, basic membership. If he would like to cancel his free membership, he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember.I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) failed to refund him after he purchased a Classmates paid membership
According to our records, Mr
*** has created three separate accounts on the Classmates website all using the same email address: ***@prodigy.net. Two of the three memberships were free basic accounts and the third was the account Mr*** purchased a paid account, which was subsequently refunded on July 14,
Registration Number ***: This free membership was created on July 24, Per Mr***’ request, this membership was deleted on July 11, via an email exchange with a Classmates Member Care Representative
Registration Number ***: This free membership was created on May 1, Per Mr***’ request, this membership was deleted on July 11, via an email exchange with a Classmates Member Care Representative
Registration Number ***: This membership was created on October 29, 2002. On July 9, Mr*** purchased a year paid membershipAs stated in the paid membership purchase process and in the Terms of Service, which Mr*** agreed to upon completing his purchase, Classmates has a no refund policy. However, as a matter of customer courtesy, a Classmates Member Care Representative provided Mr*** with a full refund of $on July 14, This account has now reverted to a free basic membership
Mr***’ only remaining active membership on the Classmates website is the free account under registration number ***
This information should successfully resolve Mr***' complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer rebuttal from Mr*** As noted in our previous response, Classmates provides clear information in several locations on its website and within the paid membership purchase process that fee-based memberships will automatically renewThe processes and various places in which Classmates notified Mr*** of the Automatic Renewal Program were specifically outlined in our first response Additionally, Classmates provided Mr*** with an automatic renewal email reminder well in advance of his membership renewal dateHowever, Mr*** did not change his automatic renewal status or contact the Classmates Member Care Department about his January 15, membership renewal until March 6, I can remove Mr***’s membership from the Classmates website, however, this will result in the forfeiture of his membership fees and paid membership benefits Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) failed to ship her yearbook in the allotted time after her purchase
Classmates notifies its
members, both on the website and in the yearbook purchase receipt email, that since yearbooks are printed on-demand that they should allow three business days from the time they place the order until FedEx will pick up the yearbook for delivery
According to our records, Ms***’ purchased the yearbook on Saturday, August 27, and it was delivered on September 7,
This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Case number: ***
Consumer: *** ***
We are in receipt of the Revdex.com complaint filed by Ms***. I am unable to locate a paid membership matching the email and physical address Ms*** supplied in her complaint. Ms*** does have a
free basic account located under registration number *** which she created on May 19, The only purchase associated with this account is a yearbook reprint which she ordered on May 26, 2016. I have attached a copy of her membership record here for your review
Classmates doesn’t currently offer any membership plan that has a renewal fee in the amount of $20.00. However, if she can provide me the last digits of her credit card and the date the charges appeared on her card, I can search our merchant records on her behalf
I look forward to receiving this additional information and addressing Ms***’s complaintIn the meantime, should your office or Ms*** have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [email protected], Tara M***SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

Case number: *** Consumer: *** *** We are in receipt of the Revdex.com complaint filed by Ms***. I am unable to locate a paid membership matching the email and physical address Ms*** supplied in her complaint. Ms*** does have a
free basic account located under registration number *** associated with the email address ***@gmail.com which she created on April 5, However, there aren’t any purchases associated with this membershipI have attached a copy of her membership record here for your review However, if she can provide me the last digits of her credit card and the date she purchased her membership, I can search our merchant records on her behalf I look forward to receiving this additional information and addressing Ms***’s complaintIn the meantime, should your office or Ms*** have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [email protected], Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Complaint: ***
I am rejecting this response because: They never told me they would be charging my credit card $on August and I never consented to such They should not have kept my credit card information on file, I never gave them permission to do that
Sincerely,
*** ***

Complaint number: ***Consumer name: *** ***We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permissionClassmates provides clear
disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program.Mr*** purchased a year auto-renewing paid membership on November 3, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change his status at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Mr*** did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged $on November 3, 2015, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase.According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have refunded Mr***'s membership in the amount of $on November 4, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleHis Classmates membership has reverted to a free, basic membershipI hope this information has successfully resolved Mr*** complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@classmates.comSincerely,Tara M*** ** * *** *** ***Classmates, Incwww.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that she was required to purchase a month membership in order to respond to a fellow Classmates.com member
Ms*** created a free basic
account on the Classmates.com website on June 29, At present, Classmates does not offer a one-time transaction option, therefore, any member who would like to utilize a paid membership benefit have the option to purchase a month, year or a year membership term
On April 2, 2016, Ms*** upgraded her free basic membership and purchased a 50% discounted month auto-renewing membership for US $On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable and would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the month membership purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** has successfully changed her automatic renewal status to manual and her paid membership will revert to a free basic membership on or about July 2, Additionally, I have deleted her credit card information associated with her account and have updated her email subscriptions so that she will only receive the required customary business communications from Classmates.comIf she would like to learn more about email subscriptions she can view Section of the Classmates Privacy Policy or she can visit the Account section of the website to personalize the amount of email she receives in the futurePlease note it may take up to days to reflect changes to her email subscriptions as there may be emails scheduled to be delivered to her in our email management que
This information should successfully resolve Ms***'s complaintIf your office or Ms*** has any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** *** *** ***
*** *** *** *** *** *** **
*** ***
***
*** *** *** *** * *** *** *** *** *** Received the information from classmates.com yesterdayI will be watching for the refund As per their own explanation, I never received any e-mail reference to renewal on the 25th of AprilI had already decided not to renew so if I had received said e-mail I would have taken advantage of that e-mail and cancelled. Thank you for your prompt attention reference to this matterSent from my iPhone
Sincerely,
*** ***

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his Paypal account without his permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program
Mr*** registered on the Classmates website on November 30, using the email address ***@aol.comSince Mr*** registered on the website he has several paid memberships:
On May 8, Mr*** purchased a 2-year membership for $59.00. This membership automatically renewed on May 8, for an additional $59.00. Mr*** subsequently removed this membership from automatic renewal and this membership lapsed on May 8,
On January 29, Mr*** purchased another discounted 2-year paid membership in the amount of $29.50. Mr*** changed his automatic renewal status and this membership reverted to a free account on January 29,
On September 14, Mr*** purchased a 1-year auto-renewing paid membershipOn the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership fees were non-refundable and his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change his renewal options at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)An example of the paid membership purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly after each membership purchase and specifically after his September 14, purchase, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
Additionally, Mr*** received a renewal notification reminder on August 5, to the email address associated to his account reminding him that his membership would automatically renew unless he changed his automatic renewal statusAccording to our records, Mr*** did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his Paypal account was charged $on September 14, 2016, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase
As noted above, Mr*** is aware from his previous paid memberships and the email renewal reminder of Classmates’ automatic renewal policy and no refund policyAs such, we are unable to offer him a refund at this timeMr*** has changed his automatic renewal status to manual and unless he takes proactive steps to change his membership status, his paid membership benefits will lapse on September 14,
Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint: ***
I am rejecting this response because: I received no email in NovemberWhen I disputed charge through they never mentioned an email sent to me in NovemberI definitely get all their other emails notifying me of people joining or seeing my pageI feel they are charging me and hoping I didn't notice especially when I received no email of upcoming chargeIn November or otherwiseI am really unhappy with company and will discourage others from usingEspecially when they try to charge me for 2years and when I try to cancel even same day as charge and even before I see on *** or on my bank account.
Sincerely,
*** ***

Complaint number: *** Consumer name: *** *** We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates (“Classmates”) automatically renewed her membership and charged her credit card without her permission Contrary to Ms
***’s claims, Classmates has not changed its policies or has been taken over by a third partyWe simply changed our corporate name from Classmates, Incto PeopleConnect, Incwhen we merged with our sister company to better reflect our overall corporate identity In regards to her membership, Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal ProgramI have also attached a copy of the Terms of Service that were in effect in when Ms*** purchased her last automatic renewing paid membership Ms*** has had two Classmates paid automatic renewing memberships. The first she purchased on September 14, Ms*** removed herself from the automatic renewal program and her account reverted to a free basic account in On August 17, Ms*** upgraded her free membership and purchased a year auto-renewing paid membershipOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current full price for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the two year purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms*** did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on August 17, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseAdditionally, on July 8, 2017, Classmates sent Ms*** an email renewal notification reminder to the email address associated to her account reminding her that her membership would automatically renew in AugustA copy of her membership record is attached for your review Per the Terms of Service, Classmates has a no refund policy and we are unable to offer her a refund at this timeHer membership has been changed to manual renewal status and her paid membership will expire on August 17, This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected], Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: *** Consumer name: *** *** Per Ms***' request, we have removed her from the Classmates websiteMs*** may still continue to receive residual emails from Classmates for up to days. Residual emails are emails that are already scheduled to be delivered to our members in our email system. This information should successfully resolve Ms***’ complaintIf your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected], Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Consumer Complaint No.: ***
Consumer: *** ***
We are in receipt of the above referenced complaint filed by Ms*** in connection with the email subscriptions she receives from Classmates, Inc(“Classmates”) as part of her membership with the Classmates service
Ms***
created her free Classmates membership under registration number *** on January 22, 2013. On October 22, Ms*** upgraded her membership and purchased a paid membershipThis paid membership lapsed on January 22, and her membership reverted once again to a free basic membership
The “Communications From Us” section of the Classmates Privacy Policy, which Ms*** agreed to when she completed her registration on the Classmates website, describes the types of emails Classmates members will receive and how they can change their email preferences on the websiteSpecifically, it says
“As a member of the Services, you will receive our customary business communications (e.g., emails facilitating, completing or confirming your registration, upgrade or other transaction, providing you notice of new or updated products or features, alerting you to member-to-member communications or other member activity relating to your membership, or other administrative messages)We may also send certain "welcome" messages that are informational and provide useful details about your membership or product usage instructions when you sign up for a membership or begin using a particular serviceIn addition, upon registration you may be automatically enrolled in one or more of our regularly recurring email subscription programsYou may also choose to participate in other email subscription programs that we may make available to youWe also may send you communications regarding special offers or other promotional material for our products or Services or those of our affiliated companies or advertisersWe may send all of these communications to the primary email address that you provide to us, any secondary email address that you may have provided to us if we have determined that your primary email address appears to no longer be valid or otherwise functioning properly, or any email address that we receive as described in Section 1(b) or 1(l)We may also send these communications to your inbox on the Services
While we reserve the right to send you our customary business communications, "welcome" messages and other transactional emails without offering you the opportunity to opt out of receiving them, we do provide you with the opportunity to select whether or not you wish to continue to receive our subscription-based or commercial emailsEach subscription-based email communication from us contains instructions on how you can remove yourself from the mailing list for that specific email subscription program, and each commercial email contains instructions on how you can opt out of receiving further commercial emails from usExcept for schoolFeed subscription based emails (which contain unsubscribe links within the emails themselves), you can also update your email preferences by logging onto the "Account" section on the ServicesPlease keep in mind that any changes that you make to your email preferences may take up to ten (10) business days to process and that each subscription-based email and all commercial emails have their own separate opt-out processesIf you have questions about changing your email preferences, please visit the Help section on the Services.”
Members can also find information on how to unsubscribe from any of Classmates’ optional email subscriptions in Item of the Frequently Asked Questions section in the Classmates Help Center:
At the top right corner of any Classmates page, click the gear icon and select Account
Click Email Subscriptions
Check or uncheck the Subscribe box below any subscription
Click Save my settings at the bottom of the page
Alternatively, members can also find a link to update their email preferences at the bottom of each email they receive from Classmates, with the exception of customary emails which Classmates members are required to receive in connection with updates to their account or to announce improvements to the Classmates website
Per Ms***’s request, I have removed her free Classmates membership and deleted her information off of the Classmates websiteMs*** should keep in mind that she may continue to receive residual emails for up to days. Residual emails are emails already scheduled to be sent in our email delivery queue. She should feel free to disregard these emails
I hope this information has successfully resolved Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@classmates.com
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without providing her prior notices
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program
Ms*** purchased year auto-renewing paid membership on March 28, using the same email address she supplied in her complaintOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, an automatic renewal reminder was sent to Ms*** on February 17, Ms*** did not opt out of the automatic renewal program and her membership was subsequently renewed for an additional term and her credit card was charged $on March 28, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseIf did not see this reminder notice in her inbox, an email filtering program may be blocking email from Classmates and she should check her email settings or contact her Internet Service Provider for assistance
A review of Ms***’s account indicates that we have not received any previous correspondence from her prior to this complaint and that the last lost password request she initiated was on March 28, A copy of Ms***’s membership record along with a screen shot of the Classmates lost password request webpage is attached for your review
Per the Classmates Terms of Service, Classmates has a no refund policyAs such, we are unable to offer her a refund at this timeI have changed Ms***’s status to manual renewal and, unless she takes proactive steps to change her membership status, her paid membership benefits will lapse on March 28, and her membership will then revert to a free, basic Classmates membershipIn the event she would like to cancel her membership and remove herself from the Classmates website, she may use the following link to request removal from the website: ***However, Ms*** should note that by canceling her membership she will forfeit the remainder of her paid member benefits
Should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint: ***
I am rejecting this response because: they want to refund $but keep me as a member. I do not want to be affiliated with their site or services on any level ever
Sincerely,
*** ***