Classmates.Com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
It is a complete falsehoodI do NOT want ClassmatesI called Classmates and STATED this in I cannot access the site.
This is absolute abuse of an At Risk Adult! How do I stop this if I can no longer access the site?????

Complaint: ***I am rejecting this response because:
I no longer have access to the ***.***@gmail.com email address and can not log inAs well I can not do a "forgot password", as it would email to the email address I can not accessIf you could please assist me in changing the paid subscription email to ***.*.***@gmail.com so that I can have access to the account. Sincerely,*** ***

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program
Ms*** purchased a year auto-renewing paid membership on November 21, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current full price for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***' membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on November 21, 2015, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
On November 23, Ms*** contacted the Classmates Member Care Department via emailA Member Care Representative responded to Ms*** email with an explanation of the automatic renewal program, the Classmates no refund policy and placed Ms*** paid membership in a manually renewing stateOn December 15, Ms*** initiated a chargeback proceeding with her financial institutionVisa subsequently ruled the charge valid and returned the disputed fees to Classmates
Additionally, Ms***’ membership record indicates she has purchased two previous automatically renewing memberships with Classmates, all of which she personally placed in a manual renewing state: a month automatically renewing membership on June 1, for $and a year renewing membership purchased on September 14, Since Ms*** successfully changed the settings for each of these purchases, the paid memberships expired and converted to a free basic membership upon the completion of their original membership terms
As noted above, Ms*** is aware from her previous paid memberships of Classmates’ automatic renewal and no refund policyAs such, we are unable to offer her a refund at this timeDue to the chargeback process, as outlined in the Classmates Terms of Service, Ms*** paid membership has been cancelled and her Classmates account is now a free basic membershipAt Ms*** request we can reinstate her paid membership privileges or she can cancel her free membership using the following link to remove herself from the website: https://secure.classmates.com/auth/removemember
This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that she is unaware of who Classmates.com is (“Classmates’) and that we charged her account without her permission
Ms*** created a
Classmates membership on February 19, A copy of her membership record and activity is attached for your review
On September 13, 2015, Ms*** purchased a discounted month auto-renewing paid membership for $On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on December 13, 2015, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have refunded Ms***'s membership in the amount of $on December 23, Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycleI have converted her Classmates membership to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember
I hope this information has successfully resolved Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates’) automatically renewed his membership and charged his credit card without his authorization
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program.Mr*** purchased a year auto-renewing paid membership on August 4, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr*** was specifically notified that his membership fees were non-refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged the the then current price for each renewal, and that he could visit the “Account” portion of the website to change that at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Mr*** would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***’s membership registration number, the amount Mr*** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Mr*** did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on August 4, and every year thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseAccording to our records, Mr*** contacted Classmates on August 4, and August 6, 2016. In each instance Mr*** received Classmates standard response regarding the automatic renewal policy and the no refund policyAccording to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have refunded Mr***’s membership in the amount of $on August 16, Mr*** should note this refund on his account within the next to days depending on his financial institution's billing cycleI have converted his Classmates membership to a free, basic membershipHowever, if he would like to cancel his free membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember.I hope this information has successfully resolved Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected],
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Case number: *** Consumer: *** *** We are in receipt of the Revdex.com complaint filed by Mr***I have been unable to locate a paid Membership associated with Mr***’s name, address or email address provided to your officeMr*** appears to have had a free
Classmates membership at one time, but that membership was deleted at some point after October 21, We request that Mr*** please forward the following information so that I can research his complaint further: * A registration or account number associated with Mr***’s paid membership* The email address used to register with the website* The last four digits of Mr***’s debit or credit card that he claims is being chargedMr*** should also check to see if there is another member of his household that may have a paid account located in their name Additionally, the phone number listed in Mr***’s complaint is an outdated telephone numberOur current contact information can be found on our website, the Revdex.com’s website or on billing statements that contain initial or reoccurring membership fees Should your office or Mr*** have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [email protected], Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: *** Consumer name: ** *** *** We are in receipt of the Revdex.com Complaint filed by *** *** regarding her claim that Classmates provided her a substandard yearbook product and are unwilling to refund her purchase or respond to her emailsClassmates
provides clear disclosures within the yearbook purchase process that all yearbook purchases are provided and are reprints from previously owned yearbooks so handwriting or effects of aging may be present, and pages, images, or other content may be missing or obscured. And that because each yearbook reprint is created specifically at the request of the customer when they submit their order, we do not accept yearbook reprint returns or exchangesAdditionally, all yearbooks are re-printed exactly as they are seen on the website. Therefore, if handwriting is apparent on the website version of the yearbook it will also appear in the reprinted copyUpon reviewing *** ***’s account, I can confirm that Classmates responded to each of her emails regarding her yearbook purchaseA copy of our email responses are attached for your reviewA Classmates Member Care Representative reached out to *** *** via phone on October 6, upon receipt of her complaint and agreed to provide her a courtesy refund of $once we received the returned yearbookFor her convenience, we will provide her a return label so she can return the book to the proper addressIn the meantime, we recommend that *** *** check her spam folders or modify her filters so that she can receive emails from Classmates in the futureThis information should successfully resolve *** ***'s complaintIf your office or *** *** has any questions or needs additional information, please feel free to contact me at [email protected], Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her
permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program
Ms*** purchased a 1-year auto-renewing paid membership on March 7, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable, that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal and that she could visit the “Account” portion of the website to change her automatic renewal status at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the checkout page Ms*** saw when purchasing her membership is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***’ membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program nor contact Classmates prior to her renewal dateTherefore, her membership was renewed for an additional term and her credit card was charged $on March 7, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
On April 8, Ms*** contacted the Classmates Member Care DepartmentThe representative explained the automatic renewal program and the no-refund policy and changed Ms*** automatic renewal status to manual at her requestAdditionally, the representative offered a Ms*** a reduced year membership offer of $15.60, which Ms*** acceptedMs*** $membership fee was therefore refunded and a new fee of $was charged to the credit card associated with her account and an email confirming this offer was sent to Ms***’ email addressA copy of her membership record is attached for your review
On May 16, 2016, Ms*** once again contacted the Classmates Member Care Department requesting information regarding the new charge of $The representative explained the reduced 1-year membership offer Ms*** accepted on April 8, When it became clear that Ms*** misunderstood the offer she accepted on April 8, 2016, a Member Care Supervisor authorized a refund of the $fee and removed Ms***’ credit card information from her membership recordMs*** should note this refund on her account within the next to days depending on her financial institution's billing cycleHer Classmates membership is now a free, basic membershipIf she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember
This information has successfully resolved Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint number: ***
Consumer name: *** ** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her Classmates.com membership
Ms*** created her free Classmates account on January 14, On February 12, 2016, Ms*** upgraded
her membership and purchased a three month 50% discounted membership for $On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change her automatic renewal preference at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the three month purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms*** membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
In addition to the instructions provided in the Terms of Service, information on how to cancel paid memberships can be found under “How do I cancel my membership” in the FAQ section of the main Classmates Help pageBy clicking on this link, free and paid Classmates members are provided with information on how to cancel their membership based on their membership type. If members need additional assistance, a hyperlink to contact the Classmates Member Care Department is provided. Once a paid member clicks on the hyperlink they are taken to an email text box with the topic and subject lines pre-selected to “Billing” and “Cancel my membership” along with a free form text field to provide additional information
According to our records, Classmates has not received any prior communication from Ms*** in connection with the status of her membershipFor her convenience, I have changed her automatic renewal status to manual and her paid membership will expire on May 12, Her credit card will not be charged for any future renewal fees and her paid account will then revert to a free, basic account. If she would like to remove herself from the Classmates website at that time she can use the following link to remove herself from the website:
https://secure.classmates.com/auth/removemember
Classmates does not charge a fee to cancel memberships, however if the member is in the middle of a paid membership term, the member does forfeit the remainder of their membership fee as well as their paid member benefits.
I hope this information has successfully resolved Ms*** complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint: ***I am rejecting this response because there is erroneous information provided to you by Classmates.com.1) I did not create a paid membership on Sept 2014.2) I DID create a FREE membership in July and have an email confirmation from Classmates.com showing such. QUESTION: Why would I have set up a free membership if I supposedly already had a paid membership?3) I have NEVER received an email confirming a paid membership in (because I did not create a paid membership in 2014)4) I have NEVER received an email advising of a $renewal fee for said paid membership (because I didn't have a paid membership in 2014)!While I am glad that Classmates.com has refunded the charge of $that I never authorized, they need to stop these bogus fraudulent charges and their business practice of creating FRAUDULANT PAID ACCOUNTS need to be investigated.Sincerely,*** ***

Complaint #: ***
Consumer Name: *** ***
We are in receipt of the complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates provides information
in several locations on its website and within the paid membership registration process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program
Mr*** has had three paid memberships on the Classmates website since he first registered on May 29, Mr*** purchased his first membership on December 4, 2009. This year paid membership automatically renewed until Mr*** placed the membership in manual renewal status in Mr*** purchased his second paid membership, a membership term, on December 20, Mr*** changed the renewal status to manual and this membership lapsed on March 20, 2013. Mr*** purchased his third paid membership, a year 50% discounted membership, on January 6, A copy of Mr***’s membership record is attached for your review
On the payment information page of each paid membership purchase process, Mr*** was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged the then full standard price for each renewal, and that he could visit the “Account” portion of the website to change his renewal options at any time. Mr*** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the discounted year paid membership purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly after each of his membership purchases Mr*** would have received a paid membership confirmation email to the email address associated with his accountThe emails contained Mr***'s membership registration number, his renewal dates, the amount Mr*** paid for each of his paid memberships and a link to his "Account" settings
The "Account" section is accessible from nearly every page of the Classmates website and is located in the upper right hand corner of the webpage under the settings icon drop down menuOnce a member logs in to "Account," they will see a "Membership Information" section listed at the top center of the pageUnderneath this header, the Membership Type, Expiration Date and Renewal Option are listedBy clicking the listed hyperlinked renewal option choice, members can change their renewal option from automatic to manual
According to the Classmates Terms of Service, Classmates has a no refund policyDespite the fact that Mr*** is well aware of the Classmates automatic renewal policy from his past purchases, I have provided Mr*** with a refund on January 7, in the amount of $as a customer courtesyMr*** should note this refund in his account within to days depending on his financial institution’s billing cycle. His membership has converted to a free basic membershipShould Mr*** choose to purchase any future paid memberships, he will need to change his membership settings found in the "Account" section on the Classmates website after he has completed his purchase
I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact us at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Complaint #: ***
Consumer Name: *** ***
We are in receipt of the complaint filed by Mr*** regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission
Classmates provides information
in several locations on its website and within the paid membership registration process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr*** of the Automatic Renewal Program
Mr*** has had four paid memberships on the Classmates website since he first registered on April 28, 2000. Mr*** purchased his first membership on January 13, 2003. This year paid membership lapsed in January and Mr*** purchased a second year paid membership on March 9, 2004. This membership automatically renewed annually until Mr*** placed the membership in manual renewal status in Mr*** purchased his third year paid membership on March 4, 2009. This membership automatically renewed annually until when Mr*** changed the renewal status to manual. Mr*** purchased his fourth paid membership, a year 50% discounted membership, on December 15, A copy of Mr***’s membership record is attached for your review
On the payment information page of each paid membership purchase process, Mr*** was notified that his membership would automatically renew unless he changed his membership type to manual which could be located in the “Account” section of the website and that his membership would renew to the then full standard pricePrior to completing his purchases, Mr*** was presented language that stated by clicking the Submit or Purchase button below to purchase his paid membership he agreed to the Terms of Service and Privacy Policy, along with a hyperlinks to eachA copy of the discounted year paid membership purchase page is attached for your review
The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly after each of his membership purchases Mr*** would have received a paid membership confirmation email to the email address associated with his accountThe emails contained Mr***'s membership registration number, his renewal dates, the amount Mr*** paid for each of his paid memberships and a link to his "Account" settings
The "Account" section is accessible from nearly every page of the Classmates website and is located in the upper right hand corner of the webpage under the settings icon drop down menuOnce a member logs in to "Account," they will see a "Membership Information" section listed at the top center of the pageUnderneath this header, the Membership Type, Expiration Date and Renewal Option are listedBy clicking the listed hyperlinked renewal option choice, members can change their renewal option from automatic to manual
On November 5, 2015, days prior to his membership renewal date, Classmates emailed Mr*** and reminded him that his membership would renew. According to our records, Mr*** did not opt out of the automatic renewal program in and his membership was renewed for an additional term and his credit card was charged the standard, full price year membership fee of $on December 15, 2015, per our Terms of Service that he agreed to during his purchase
According to the Classmates Terms of Service, Classmates has a no refund policyDespite the fact that Mr*** was provided an email renewal reminder in advance and that he should be well aware of the Classmates automatic renewal policy from his past purchases, a Classmates Member Care Representative provided Mr*** with a pro-rated refund on December 21, in the amount of $as a customer courtesyMr*** should note this refund in his account within to days depending on his financial institution’s billing cycle. His membership has converted to a free basic membershipShould Mr*** choose to purchase any future paid memberships, he will need to change his membership settings found in the "Account" section on the Classmates website after he has completed his purchase
I hope this information has successfully resolved Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact us at ***@classmates.com
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Case number: ***Consumer: *** ***We are in receipt of the Revdex.com complaint filed by Ms***Ms*** has a free, basic membership which she created on April 30, 2015,however, I am unable to locate a paid membership matching Ms***’s information.
If she can provide me with the last digits of the debit/credit card she claims is being used to purchase our services, I will research this matter further In the meantime, should your office or Ms*** have any questions regarding the information needed to respond to this complaint, please feel free to contact me at ***@classmates.com.Sincerely, *** ***SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

Complaint number: ***
Consumer name: *** ***
We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program.According to our records, Ms*** has two separate memberships:
Registration Number ***: Ms*** created this free membership on July 26, 2015. Ms*** last accessed this membership on September 27, and a Member Care Representative deleted this account per her request on or about October 7,
Registration Number ***: Ms*** created this membership on May 12, 2009. On May 18, Ms*** purchased a 2-year auto-renewing paid membershipThis membership automatically renewed on May 18, On June 10, Ms*** contacted the Classmates Member Care Department and requested a refund of this membership. Ms*** subsequently received a courtesy refund of $
On September 27, Ms*** purchased a second 2-year automatically renewing membershipSimilar to her first membership purchase, Ms*** was present specific information on the payment information page of the paid membership purchase process, prior to the completion of her purchase, notification that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her Paypal account would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the 2-year membership purchase page is attached for your review.The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”
Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website
The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link
According to our records, Ms*** did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on September 27, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase
As Ms*** is aware from previous discussions with Classmates Member Care, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Member Care Representative provided Ms*** with a refund in the amount of $on October 11, Ms*** should note this refund within her Paypal account within the next several days, depending on Paypal’s internal refund policiesIn the meantime, her membership has converted to a free, basic membershipShould Ms*** elect to purchase another paid membership in the future she should ensure that she selects her desired renewal status as Classmates will not provide any additional refunds for her going forward.
Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Classmates, Inc
www.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint number: *** Consumer name: *** We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission
Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms*** of the Automatic Renewal Program Ms*** purchased a year auto-renewing paid membership on June 14, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms*** was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal and that she could visit the “Account” portion of the website to change her automatic renewal status at any timeMs*** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms*** would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms*** paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms*** did not opt out of the automatic renewal program nor contact Classmates prior to her renewal dateTherefore, her membership was renewed for an additional term and her credit card was charged $on June 14, and every year thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Additionally, per the Terms of Service, it is the obligation of members to keep their account information, specifically their email address, up to date during the course of their membership so that we can notify them of upcoming changes or impending fees related to their account According to the Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have authorized a pro-rated refund to Ms*** on August 29, in the amount of $Ms*** should note this refund on her account within the next to days depending on her financial institution's billing cycle and internal refund policyHer Classmates membership is now a free, basic membership and her email address has been updated per an email exchange with a Classmates Member Care Representative on July 3, However, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember This information has successfully resolved Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@classmates.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.classmates.com

Classmates said that they would make an exception and credit my accountOf course this does not excuse them from automatic billing that is not authorized *** ***

Complaint number: ***Consumer name: *** ***We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that her credit card information was stolen and used to purchase a membership on Classmates, Inc.’s (“Classmates”) websiteUnfortunately, Ms
*** has failed to provide me with any information in order to locate and reverse the fraudulent charge. If she can provide me with the last four digits of the credit/debit card used and confirm the date of the purchase, we should be able to identify the transactionAdditionally, to clarify, Classmates, Incis not owned by or have any affiliation with ***. Since Classmates is an online business, our preferable means of communication with the public is through email, which is available 24/7. Additional links to contact the Member Care Department can be found throughout the Help section, the Privacy Policy, as well as in the Terms of Service, all of which are available on the Classmates.com homepage and do not require a membership to viewIn addition, our phone number is listed on credit card billing statements and publicly in the phone book, the Revdex.com website, a Google search and on the public whois information for Classmates.com. Our telephone hours are 8:am to 5:pm PSTI look forward to receiving the additional information from Ms***In the meantime, should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@classmates.comSincerely,Tara M*** ** * *** *** ***Classmates, Incwww.classmates.com

Complaint number: ***Consumer name: *** ***Registration No.: ***We are in receipt of the Revdex.com Complaint filed by Ms***Per her request, a Classmates Member Care Representative removed Ms***' Classmates.com membership on November 10, Ms*** may still continue
to receive residual emails from Classmates for up to days. Residual emails are emails that are already scheduled to be sent to our members in our email delivery systemShe should feel free to disregard these emailsI hope this information has successfully resolved Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@classmates.comSincerely,Tara M***SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com