Classmates.Com

Complaint: [redacted] I am rejecting this response because: I do not accept their response absent document signed by me agreeing to the automatic renewalUnless I receive a refund within days I will be filing a complaint with the FTC and the Attorney General, not only challenging their automatic renewal policy, but also their use of my picture on their website without my consent A simple search on the internet provides great detail on lawsuits they have lost, and many that have yet to be filed This will not go away without a refundSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Classmates did not willingly refund my money as they wish to portray [redacted] found that my account had been accessed without my permission and knowledge, and refunded the money Both my bank and I had checked my bank account records and I stand by my original statements; I had used credit cards for the paid memberships, not PaypalI never used or linked my [redacted] account to their site as a payment option It was not listed as a payment option when I checked and closed the account I purchased separate memberships, the last expired in without problemsMy records show no purchase to classmates in February 2015, and (conveniently) their attachment does not show how this payment was madeI did not renew in February 2015, and the address which was listed on my Classmates account has not been valid since Classmates could have saved their reputation with me, and all of this trouble, by simply refunding my money when I first made it clear that I did not pay for another membership and did not want an auto-renewalI have closed my classmates account, deleted my profile, and changed my [redacted] account to hopefully avoid this situation in the futureIt is clear to me that Classmates' service and policies are a money grab, with no consideration of whether their service is actually wanted or usedBuyer beware! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Canada.com ceased to exist in and I have not receive any correspondence since that time Given that my mail would have bounced, I would have liked someone to have attempted to call me by telephone Be that as it may, I receive marketing emails to my existing address on Gmail telling me that someone has "looked at my profile" and when I click the message, there's a sales piece of sorts urging me to sign up now in order to find out who It would be any reasonable person's conclusion that I did not have a membership based on such correspondence I don't know why I used my debit card Perhaps your company didn't accept American Express, which I always use unless forced otherwise I abhor revolving charge schemes such as Free Credit Report and the like, and I avoid them like the plague With my education and background, I'm quite surprised at myself for letting this one slip past I see now that your charges are annual rather than monthly Having gone through a divorce, an estate settlement, and the restoration of an historic property, shame on me for not catching your previous charges They weren't exorbitant enough to create suspicion This one, however, was sitting alone in a box at the top of my electronic statement under "pending charges" and stuck out like a sore thumb I did not accept the resolution because I wanted to take this opportunity to express my concern that your company does not take note when a person's primary contact link goes dead I would suggest that in good faith you attempt to make contact using alternative means (which you have in the registration file) I will accept the resolution when it is resubmitted.Sincerely, [redacted]

Case number: [redacted] Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by MsKopp I am unable to locate any membership matching the email and physical address Ms [redacted] supplied in her complaint Additionally, the [redacted] number listed in MsKopp’s complaint is not a Classmates customer service number In order to address Ms [redacted] complaint, I will need her to provide me with the following information: - The email address she used to register on the Classmates website, - The registration number that is associated to her Classmates account, or - The last four digits of the credit/debit card she claims was used to renew her membership I look forward to receiving this additional information and addressing Ms [redacted] complaintIn the meantime, should your office or Ms [redacted] have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [redacted] @classmates.com.Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal ProgramMs [redacted] purchased a year auto-renewing paid membership on July On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then full price for each renewal and that she could visit the “Account” portion of the website to change her automatic renewal status at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automaticrenewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Ms [redacted] did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on July 22, and every year thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase On July 26, Ms [redacted] emailed the Classmates Member Care Department and requested a cancelation and refund of her most recent membership fees A Classmates representative responded to Ms [redacted] email explaining the no refund policy and with directions on how to remove herself from the automatic renewal program Upon reviewing Ms [redacted] membership record in response to this complaint, it does not appear that Ms [redacted] has removed herself from the automatic renewal program and her account was still set to renew upon her next membership renewal datePer the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have authorized a refund to Ms [redacted] last membership fee on September 8, in the amount of $ Ms [redacted] should note this refund on her account within the next to days depending on her financial institution's billing cycle Her Classmates membership is now a free, basic membership If she would like to cancel her free membership she can use the following link toremove herself from the website: https://secure.classmates.com/auth/removemember I hope this information has successfully resolved Ms [redacted] complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @classmates.com Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the RevDex.com Complaint filed by Ms [redacted] regarding her claim that Classmates automatically renewed her membership and charged her credit card without providing her permission or providing her prior notice Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased year auto-renewing paid membership on January 12, using the same email address she supplied in her complaintOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change her renewal status at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the 1-year purchase page that Ms [redacted] would have seen in is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Classmates - logging onto the Account portion of the Classmates Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was subsequently renewed for an additional term and her credit card was charged $on January 12, and every year thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseAdditionally, an automatic renewal reminder was sent to Ms [redacted] on December 3, 2015, and A copy of her membership record is attached for your review Per the Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, a customer service agent refunded Ms [redacted] last membership fee on February 6, in the amount of $Ms [redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policyMs [redacted] account is now a free basic Classmates membershipIn the event she would like to cancel her free membership and remove herself from the Classmates website, she can use the following link: https://secure.classmates.com/auth/removemember This information should resolve Ms [redacted] complaint Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Complaint: [redacted] I am rejecting this response because: I do not and have not accepted or upgraded anything on Classmates.com I don't know how they got my credit card information, as it's a new credit card I have also had to replace credit cards in the past (since 2008) I have no idea how they are doing this I don't go to their website or use their website in any way!! That is a lie! I don't want anything to do with them I tried to remove myself with the link they sent and it doesn't even show me as a member I want them to remove me and delete my credit card information without giving it to anyone else I don't care what they say they have regarding documentation I did NOT sign up for any auto renewal anything with them!!Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership when she believes she had changed her renewal preference to manual renewalFirst and foremost, we can assure Ms [redacted] that we do not override the renewal preferences set by our members Per our records, Ms [redacted] first became a paid member of our service in June of and over the years has purchased various term memberships taking advantage of our discounted membership rates Ms [redacted] is familiar with the fact that all memberships are placed in automatic renewal as she has made the appropriate changes to ensure that her account was placed in a manual renewal state many times multiple timesIt appears however in this most recent case Ms [redacted] did not change her status as usual and was automatically billed the regular rate of $ Since Ms [redacted] has been a long-term member of Classmates.com, we are happy to make an exception to our refund policy and refund her account for the $ We apologize that our customer service representatives did not satisfactorily resolve Ms***’ complaint in a timely manner We hope that this resolution satisfies Ms***’s concerns and that she will continue to enjoy her relationship with our service Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr***/ [redacted] regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr***/ [redacted] of the Automatic Renewal Program On September 15, 2015, Mr***/ [redacted] purchased a 1-year auto-renewing paid membership for either a second party or under the name [redacted] using the email address [redacted] On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr***/ [redacted] / [redacted] was specifically notified that his membership fees were non-refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change that at any time Mr***/ [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the one year membership purchase process is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr***/ [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***/ [redacted] 's membership registration number, the amount Mr***/ [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Mr***/ [redacted] has not contacted regarding his membership nor did opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on September 15, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseAdditionally, Classmates sent Mr***/ [redacted] an email renewal notification reminder to [redacted] on August 6, to the email address associated to his account reminding him that his membership would automatically renew in September unless he changed his automatic renewal status According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Classmates Member Care Representative refunded Mr***/ [redacted] ’s membership in the amount of $on September 16, Mr [redacted] should note this refund on his account within the next to days depending on his financial institution's billing cycleMr***/ [redacted] ’s Classmates membership to has converted to a free basic membershipHowever, if he would like to cancel this membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember This information should successfully resolve Mr***'s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Mr [redacted] , since you are not the listed individual on the second account referenced in my original response, I am unable to take any further action on your behalf due to the Classmates Privacy Policy However, if your wife can contact me at [email protected] with her information (such as name, email address, the last four digits of the credit card charged, etc.), I can look into the matter further on her behalf Sincerely, Tara M [redacted] Classmates, Incwww.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program.According to our records, Ms [redacted] has two memberships: Registration Number [redacted] : Ms [redacted] created this account on October 24, using the email address [redacted] @aol.com Ms [redacted] purchased a 3-month automatically renewing membership on this membership on December 8, However, this membership lapsed on October 12, and is now a free membership Registration Number [redacted] : Ms [redacted] created this membership on March 22, using the email address [redacted] @gmail.comOn March 22, Ms [redacted] purchased a 3-month auto-renewing paid membershipOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on June 22, and every three months thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Per the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided Ms [redacted] with a refund in the amount of $on October 18, Ms [redacted] should note this refund on her account within the next to days depending on her financial institution's billing cycleIn the meantime, the membership under registration number [redacted] has also converted to a free, basic membershipIf she would like to delete either free membership from the Classmates.com website, she can use the following link to remove her memberships: https://secure.classmates.com/auth/removemember Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Complaint number: [redacted] Consumer name: [redacted] I was able to find the picture Mr [redacted] referenced in his complaintOnce a user clicked on the photo from the Google image, the user was taken to the Classmates.com website where the picture was used as the cover of a photo album Mr [redacted] had previously had on the Classmates websiteIf the user clicked on Mr [redacted] ’s name, however, the user was notified that this profile no longer existed This membership was previously deleted and the membership record indicated there wasn’t a picture associated with this membershipSince this is not expected site behavior, I followed up with our internal development team and had the photo removed from the backend We’re currently looking into this situation and will fix any bugs we discover in the course of our review As referenced above, Mr [redacted] ’s photo no longer appears on the Classmates.com website However, Mr [redacted] may still see his photo on the Google image results page for a period of time In order for his photo to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often our webpages are re-indexed is beyond our control and is based on Googles’ internal policies and algorithms Although Mr [redacted] ’s photo may still appear in Googles’ results for a time, please note that clicking on his name will no longer link to a page on the Classmates website that contains Mr [redacted] ’s imageFor further assistance with removing Mr [redacted] ’s name from the search engine, I have attached Google’s “Remove Outdated Content” Help Page We apologize for any inconvenience this may have cause Mr [redacted] and if he has any questions or concerns he can email me directly at [email protected] Sincerely, Tara M [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without providing her prior notices Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased year auto-renewing paid membership on June 12, using the same email address she supplied in her complaintOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the year membership purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained MsWendland's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, an automatic renewal reminder was sent to Ms [redacted] on May 3, Ms [redacted] did not opt out of the automatic renewal program nor contact the Classmates Member Care Department and, as a result, her membership was subsequently renewed for an additional term and her credit card was charged $on June 12, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Ms [redacted] subsequently contacted the Classmates Member Care Department via telephone on July 13, The representative explained the automatic renewal and no refund policy to Ms [redacted] and offered her a half price discounted year membership in exchange for the full price renewal fee Once Ms [redacted] accepted this offer, the representative explained that the renewal fee of $would be refunded to her Visa card and a new charge of $would be charged for the discounted membership On July 14, 2016, Ms [redacted] once again contacted the Member Care Department and was upset that the discounted membership ($19.50) was charged to her Visa before the full price membership ($39.00) was refunded As a matter of courtesy, the representative also provided a refund of Ms [redacted] discounted membership in the amount of $Since Classmates isn’t able to control financial institution’s internal refund and billing policies once we process a refund on our end, we have no control on when a member will see the processed refund on their banking statementsA copy of Ms [redacted] member care record is attached for your review As stated above, both the $and $refunds should appear on Ms [redacted] account within the next to days depending on her financial institution's billing cycleIn the meantime, her Classmates membership has been converted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the Classmates website: https://secure.classmates.com/auth/removemember Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The consideration that classmates.com has made is very much appreciated and shows their good will and value towards their customers Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr [redacted] of the Automatic Renewal Program Mr [redacted] purchased a year auto-renewing paid membership on August 16, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr [redacted] was specifically notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his [redacted] account would be charged the then-current full price for each renewal, and that he could visit the “Account” portion of the website to change that at any time Mr [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the 2-year membership purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr [redacted] 's membership registration number, the amount Mr [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link Mr [redacted] received an email renewal notification reminder on July 7, to the email address associated to his account reminding his that his membership would automatically in AugustAccording to our records, Mr [redacted] did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his [redacted] account was charged $on August 16, 2017, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase On August 21, Mr [redacted] contacted the Classmates Member Care Department via emailThe Member Care Representative explained the automatic renewal program and the Classmates no refund policy and changed his automatic renewal status to manual As stated above, per the Terms of Service, Classmates has a no refund policyAdditionally, Mr [redacted] has been notified of the automatic renewal policy and the ways in which to remove himself from automatic renewal programAs such, Classmates is unable to offer him a refundMr [redacted] ’s membership has been placed in a manual renewal state and his paid membership benefits will expire on August 16, at which time his account will revert to a free basic accountA copy of his membership record is attached for your review This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Complaint: [redacted] I am rejecting this response because:they did not switch the membership aggreement when I talk to themThe lady said it was allready switched Sincerely, [redacted] ***

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates (“Classmates”) automatically renewed a Classmates membership and charged his credit card Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notifies its members of the Automatic Renewal ProgramOn February 21, Mr [redacted] purchased a 2-year paid automatically renewing membership On the payment information page of the paid membership purchase process, prior to completing her purchase, the member was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his payment method would be charged $for each renewal, and that the member could visit the “Account” portion of the website to change his renewal status at any timeThe member was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the standard 2-year purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Classmates - logging onto the Account portion of the Classmates Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly thereafter, the member would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained the member’s registration number, the amount the member paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkOn or about January 13, 2018, Classmates emailed the member at [redacted] @yahoo.com to remind him that his membership would renew According to our records, the member did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his payment method was charged the standard, full 2-year membership fee of $on February 21, per the Terms of Service that he agreed to during his initial purchaseA representative copy of the automatic renewal email notification is attached for your review On February 22, 2018, Mr [redacted] contacted the Classmates Member Care Department regarding his membershipThe Member Care Representative explained the automatic renewal program and the Classmates no refund policyAt his request, the representative changed Mr***’ automatic renewal status to manualHis paid membership will expire on February 21, at which time his account will revert to a free membershipThis information should successfully resolve Mr***’ complaintSincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Consumer Complaint No.: [redacted] Consumer: [redacted] We are in receipt of the above referenced complaint filed by Mr [redacted] in connection with emails he receives from Classmates, Inc(“Classmates”) According to our records, Mr [redacted] had two free memberships on the Classmates website Registration number [redacted] was deleted on or about May 7, Mr [redacted] emailed the Classmates Member Care Department on December 28, regarding email he was still receiving even though he had deleted his accountAt that time, the representative found a duplicate account under registration number Per Mr [redacted] ’s request, we have deleted this account as well Mr [redacted] should note that he may continue to receive residual emails for up to days Residual emails are emails already scheduled to be sent in our email delivery queue He should feel free to disregard these emailsI hope this information has successfully resolved Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected],Tara M [redacted] SrIP & Marketing Compliance ManagerClassmates, Inc

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the RevDex.com Complaint filed by Ms. [redacted] regarding her Claim that Classmates, Inc. ("Classmates") automatically renewed her membership and charged her credit card without her permission. ... Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. [redacted] of the Automatic Renewal Program. According to our records, Ms. [redacted] has two accounts on the Classmates website using two different email addresses. One of the memberships is a paid membership and the other is a free account. Copies of both membership records are attached for your review. Registration Number [redacted] : This membership was created on December 12, 2016, using the email address [redacted] @gmail.com. This membership has always been a free account and was last accessed on May 7, 1017. Registration Number [redacted] : This membership was created on December 21, 2015, with the email address [redacted] @outlook.com. Ms. [redacted] purchased a 3-month automatic renewing membership on this account on September 30, 2016. When Ms. [redacted] purchased her 3 month auto-renewing membership, she was specifically notified on the payment information page of the paid membership purchase process, prior to completing her purchase, that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit card would be charged $15.00 US for each renewal, and that she could visit the "Account" portion of the website to change that at any time. Ms. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A copy of the three-month membership purchase page is attached for your review. The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: upon your acceptance of an offer for the purchase of any subscription­ based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account& Billing" and changing your renewal option fromautomaticto manual• Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change." Shortly thereafter, Ms. [redacted] would have received a paid subscription confirmation email sent to the email address associated with this account: [redacted] @outlook.com. This email contained Ms. ***'s membership registration number, the amount Ms. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the "Account" portion of the website. The "Account" section is accessible from nearly every page of the Classmates website and is located in the upper right top portion of the webpage. When a member clicks on "Account," they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as "Automatic." If they wish to switch to manual renewal, they simply have to click on the "Turn off automatic renewal" link. According to our records, Ms. [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $15.00 on January 29, 2017 and every three months thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase. According to the Terms of Service, Classmates has a no refund policy. However, as a matter of customer courtesy, I have provided Ms. [redacted] with a refund in the amount of$15.00 US on May 8, 2017. Ms. [redacted] should note this refund on her credit card within the next 30 to 60 days depending on her financial institutions' internal billing and refund schedule. Both of Ms. ***'s accounts are now free Classmates memberships. If she would like me to delete one of these memberships, please have her indicate which account she would like me to remove. This information should successfully resolve Ms. ***'s complaint. If your office or Ms. [redacted] has any questions or need additional information, please feel free to contact me at [email protected]. Sincerely, Tara M [redacted] Sr. IP & Marketing Compliance Manager Classmates, Inc. www.classmates.com