Classmates.Com

Case number: [redacted] Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Mr [redacted] According to our records, Mr [redacted] created a free basic account on the Classmates website on July 4, under registration number [redacted] This account has never upgraded to a paid membership nor does the email address provided in Mr [redacted] ’s complaint associate to any other account A copy of his Classmates membership record is attached for your review.In order to research Mr [redacted] ’s complaint further, please have him provide the last four digits of the debit or credit card that he states is being charged In the meantime, Mr [redacted] should consult with other members of his household to determine if they have a paid membership using Mr [redacted] ’s financial information.Should your office or Mr [redacted] have any questions regarding the information needed to respond to this complaint, please feel free to contact me at [redacted] @classmates.comSincerely,Tara M [redacted] SrIP & Marketing Compliance Managerwww.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] created her free Classmates account on August 22, On August 23, Ms [redacted] upgraded her membership and purchased a year auto-renewing paid membershipOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current full price for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on August 23, 2010, and every two years thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseAdditionally, on July 14, 2016, Classmates sent Ms [redacted] an email renewal notification reminder to the email address associated to her account reminding her that her membership would automatically renew on August 23, A copy of her membership record is attached for your review Per the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Classmates Member Care Representative provided Ms [redacted] with a refund of $on September 6, Ms [redacted] should note this refund on her account within the next to days depending on her financial institution's billing cycleMs [redacted] ’s membership has now converted to a free basic membershipHowever, if she would like to cancel this membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without providing her prior notices Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased year auto-renewing paid membership on December 5, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change her renewal preference at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the year purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, an automatic renewal reminder was sent to Ms [redacted] on October 26, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was subsequently renewed for an additional term and her credit card was charged $on December 5, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Since Classmates is an online business, our preferable means of communication with our members is through email, which is available 24/ Additional links to contact the Member Care Department can be found throughout the Classmates Help section, the Privacy Policy, as well as in the Terms of ServiceIn addition, our phone number is listed on credit card billing statements and publicly in the phone book, the Revdex.com website, a Google search and on the public whois information for Classmates.com Our telephone hours are 8:am to 5:pm PSTAccording to our records, Classmates did not receive any prior communication from Ms [redacted] regarding the status of her membership In addition to the stated no refund policy, it appears, from reviewing Ms [redacted] ’s membership record that she has used her paid membership benefits as recently as December 5, to view her profile visits and to send a Classmates EmailTherefore, we are unable to provide any courtesy refunds to Ms [redacted] Ms [redacted] ’s membership has been changed to manual renewal and, unless she takes proactive steps to change her membership status, her paid membership benefits will lapse on December 5, and her membership will then revert to a free, basic Classmates membershipIn the event she would like to cancel her membership and remove herself from the Classmates website, she may use the following link to request removal from the website: https://secure.classmates.com/auth/removememberHowever, Ms [redacted] should note that by canceling her membership she will forfeit the remainder of her paid membership fees and benefits If Ms [redacted] would like to limit the amount of emails she receives from Classmates she can use the following steps to update her email preferences: At the top right corner of any Classmates page, click the gear icon and select Account Click Email Subscriptions Check or uncheck the Subscribe box below any subscription Click Save my settings at the bottom of the page Alternatively, members can also find a link to update their email preferences at the bottom of each email they receive from Classmates, with the exception of customary emails which Classmates members are required to receive in connection with updates to their account or to announce improvements to the Classmates website This information should successfully resolve Ms [redacted] ’s complaint Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program.Ms [redacted] purchased a month auto-renewing membership on March 5, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable, and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the three month membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] ’ membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on June 5, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund in the amount of $on June 7, Ms [redacted] should note this refund on her account within the next to days depending on her financial institution's billing cycleHer Classmates account has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember This information should successfully resolve Ms [redacted] ’ complaintIf your office or Ms [redacted] has any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint: [redacted] I am rejecting this response because: I want my $backI did not have the renew thing markedWhen I signed up I made sure it was for only one month and nothing elseSincerely, [redacted]

Revdex.com:Thank you for your quick responseI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt looks like I did register for this site, although I believe it was unclear that I was actually registeringI thought it was a free promotion and the credit card information was just for verification purposes I have just gone into my account and requested to have the registration removedHopefully, I won't get anymore of their annoying emails.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Classmates contacted me after they were contacted by your organization regarding my complaintBefore I contacted you with my complaint they had informed me that they would not issue a refund for the current bill because I was beyond the renewal date by a few weeksI told them that I had just become aware of their charge to me so it was as timely as I could respond, they still insisted there would be no refundSo I contacted your organization Thanks to your communication with them they have changed their mind and will offer me a refundThat is better than nothing but I am still greatly annoyedI conclude that internet services like Classmates use the renewal policy to take advantage of advanced seniors and secure financial returns at the seniors expense because of the lack of consumer protection provided in the renewal policiesThis does not just relate to Classmates but I am certain it would include a host of similar offeringsIt is well established that we advanced age citizens have slower than response abilityThis includes memory, short term and even long termIt seems to me that some responsible service, perhaps yours should push for new regulations regarding senior enrollmentsPerhaps it would include a requirement that a service like Classmates should not automatically bill at renewal time but rather contact the client beforehand to make them aware of the billing coming due and request an agreement with the client for extension of the serviceThis way the seniors are protected if they lose their mental alertness and the company does not have to endure complaints like I am presenting I am but I am willing to pursue this matter to a resolution that favors the interests of seniors so they are not subject to unnecessary and unwanted charges for services they may have not even known they had enrolled forPlease inform me of just what I might do to further this effortLet me remind you again, I am willing to do what ever it takes to change the current industry wide abusive enrolment arrangements with senior citizens Thank you [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am informing you that Classmate.com did not follow thru and did not unlock the account The settlement would have been acceptable had they followed thru and enacted the terms of their offerThey lied and committed fraud to finesse my complaintClassmate.com is a scamIt remains unresolved and the offer is not satisfactoryI would ask that you reopen the complaint based on Classmate.com inaction.Sincerely, [redacted] ***

We are in receipt of the consumer rebuttal from Mr [redacted] As indicated in our previous response, our records indicate that Mr [redacted] did purchase an automatically renewing membership on August 16, I have attached a copy of his membership record that indicates this purchase as well as a copy of the standard email renewal reminder that was emailed to him at [redacted] , the email address associated to his Classmates membership, on July 7, Additionally, please attached the full correspondence between Mr [redacted] and ClassmatesPlease note, the email address Mr [redacted] originally contacted Classmates and the email address he supplied in his consumer complaint is a different email address than the address associated with his account, which provides clarification regarding Classmates request that he provide additional information in order to locate and verify his Classmates account This information should successfully resolve Mr [redacted] ’s complaint and Classmates now considers this matter closed Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] created her Classmates account on May 13, On July 31, 2016, Ms [redacted] upgraded her membership and purchased a 3-month auto-renewing paid membershipOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $(plus applicable taxes) for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the paid membership purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $(plus applicable taxes) on October 31, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Additionally, Ms [redacted] ’s membership record indicates she has purchased previous 3-month automatically renewing memberships with Classmates: one on October 28, and another on December 27, 2014, each of which she placed in a manual renewing stateA copy of Ms [redacted] ’s membership record is attached for your review As noted above, Ms [redacted] is aware from her previous paid membership of Classmates’ automatic renewal policy and no refund policyHowever, since our offices were closed on the afternoon of October 31, when she attempted to contact us regarding her renewal due to Halloween, I have provided a refund in the amount of $Ms [redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle Her paid membership has now converted to a free basic membershipIn the future, should Ms [redacted] elect to purchase additional paid memberships, she will need to manually change her automatic renewal status after each purchase as no further refunds will be authorized Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint: [redacted] I am rejecting this response because: I had unchecked the auto renew because I knew that I no longer wanted the serviceI am not alone here, Classmates Facebook page as well as Consumer Affairs web site is full of recent complaints for Classmates improper billingThere are literally thousands of complaints and all for poor and unauthorized billing practices and zero customer serviceJust a canned message just as was received hereClassmates has also already had class action lawsuits in which they lost for these reasons alsoClassmates business operations have no morals or concern for customer complaints or service.Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his credit card without his permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr [redacted] of the Automatic Renewal Program.Mr [redacted] purchased a month auto-renewing paid membership on October 19, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr [redacted] was specificallynotified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged US $(plus applicable taxes) for each renewal period, and that he could visit the “Account” portion of the website to change that at any time Mr [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the three month membership purchase process is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr [redacted] 's membership registration number, the amount Mr [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Mr [redacted] did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged US $(plus $tax) on January 19, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase.According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr [redacted] 's last membership fee in the amount of US $on January 26, Mr [redacted] should note this refund on his account within the next to days depending on his financial institution's billing cycleMr [redacted] 's Classmates membership has reverted to a free, basic membershipHowever, if he would like to cancel his free membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember I hope this information has successfully resolved Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @classmates.comSincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her Classmates.com membership Ms [redacted] created her free Classmates account on May 14, On April 29, 2016, Ms [redacted] upgraded her membership and purchased a three month 50% discounted membership for $On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change her automatic renewal preference at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy with hyperlinks to eachA copy of the three month purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link In addition to the instructions provided in the Terms of Service, information on how to cancel paid memberships can be found under “How do I cancel my membership” in the FAQ section on the Classmates Help pageBy clicking on this link, free and paid Classmates members are provided with information on how to cancel their membership based on their membership typeIf members need additional assistance, a hyperlink to contact the Classmates Member Care Department is provided Once a paid member clicks on the hyperlink they are taken to an email text box with the topic and subject lines pre-selected to “Billing” and “Cancel my membership” along with a free form text field to provide additional information Since Classmates is an online business, our preferable means of communication with our members is through emailLinks to contact the Member Care Department can be found throughout the Classmates Help section, the Privacy Policy, as well as in the Terms of ServiceIn addition, our phone number is listed on credit card billing statements and publicly in the phone book, the Revdex.com website, a Google search and on the public whois information for Classmates.comOur telephone hours are 8:am to 5:pm PSTPhone calls received after our standard business hours or at times when Member Care is otherwise unavailable to answer customer calls are directed to our voicemail recording system According to our records, Classmates has not received any prior communication from Ms [redacted] in connection with the status of her membershipFor her convenience, I have changed her automatic renewal status to manual and her paid membership will expire on July 29, Her credit card will not be charged for any future renewal fees and her paid account will then revert to a free, basic account I hope this information has successfully resolved Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates, Inc(“Classmates”) failed to provide him with paid membership benefitsAccording to our records, Mr [redacted] has created four separate accounts on the Classmates website using four different email addresses Three of the four memberships were free basic accounts and the fourth is a paid account: Registration Number [redacted] : This free membership was created on March 31, 2004, using the email address [redacted] Per Mr [redacted] ’s request, this membership was deleted on November 18, during a telephone call between Mr [redacted] and a Classmates Member Care Representative Registration Number [redacted] : This free membership was created on July 11, 2008, with the email address [redacted] [redacted] Per Mr [redacted] ’s request, this membership was deleted on November 18, during a telephone call between Mr [redacted] and a Classmates Member Care Representative Registration Number [redacted] : This free membership was created on July 26, 2008, with the email address [redacted] Per Mr [redacted] ’s request, this membership was deleted on November 18, during a telephone call between Mr [redacted] and a Classmates Member Care Representative Registration Number [redacted] : This free membership was created on July 10, 2009, with the email address [redacted] Mr [redacted] sent Classmates a check to purchase a three month membership and his paid membership benefits began on November 17, According to our records, Mr [redacted] utilized his paid benefits on November and by viewing his list of profile visits and sending multiple Classmates Emails which the recipients can read without having to purchase a paid membershipMr [redacted] ’s paid membership is currently in a manual renewal state and will revert to a free basic membership on February 17, On November 18, 2015, Mr [redacted] contacted the Classmates Member Care Department via telephone Mr [redacted] was notified that he had multiple free Classmates accounts and one paid membership Per his request, the representative deleted the duplicate registrations and removed them from the website His only remaining active membership on the Classmates website is the paid membership under registration number [redacted] Mr [redacted] should now be able to utilize all of his paid member benefits without accidentally logging in to his previous free accounts This information should successfully resolve Mr [redacted] 's complaint and we hope that he will continue being a valued Classmates memberShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @classmates.comSincerely,Tara M [redacted] SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

Complaint: [redacted] I am rejecting this response because: I never had continued memberships with Classmates and always picked and chosen when to sign up, even their records indicated that there were gaps in subscriptions! It will be their long term loss because with their position, I'll never again give them a penny! Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the consumer rebuttal from Mr [redacted] As noted in our previous response, Classmates provides clear information in several locations on its website and within the paid membership purchase process that fee-based memberships will automatically renewThe processes and various places in which Classmates notified Mr [redacted] of the Automatic Renewal Program were specifically outlined in our first responseAdditionally, Mr [redacted] is aware of the Classmates Automatic Renewal Policy from his various membership purchases and has already received one courtesy refund Classmates does not currently have any plans to change its business rules or terms related to the Automatic Renewal Program, which is similar to many other online subscription based services This information should successfully resolve this complaint and Classmates now considers this matter closed Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates automatically renewed his membership and charged his credit card without his permissionClassmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr [redacted] of the Automatic Renewal ProgramMr [redacted] purchased a year auto-renewing paid membership on June 4, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr [redacted] was specifically notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged the then-current full price for each renewal, and that he could visit the “Account” portion of the website to change that at any timeMr [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the 2-year membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr***'s membership registration number, the amount Mr [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Mr [redacted] did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on June 4, and every years thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseAdditionally, Mr [redacted] received an email renewal notification reminder on April 25, to the email address associated to his account reminding his that his membership would automatically renew in June As stated above, per the Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, a Classmates Member Care Representative provided Mr [redacted] a refund in the amount of $on June 8, and removed his membership from the Classmates website per his requestMr [redacted] should note this refund on his account within the next to days depending on his financial institution's billing cycle and internal refund policiesIn the meantime, Mr [redacted] may continue to see residual emails from Classmates over the course of the next business daysResidual emails are emails that are already scheduled to be delivered in Classmates email delivery systemHe should feel free to disregard these emailsThis information should successfully resolve Mr***'s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her Claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program.According to our records, Ms [redacted] has two accounts on the Classmates website using two different email addressesOne of the memberships is a paid membership and the other is a free account Registration Number [redacted] : This membership was created on January 14, 2006, using the email address [redacted] @chartermi.netThis membership has always been a free account and was last accessed on January 6, A Member Care Representative removed this duplicate membership per Ms [redacted] ’s request on January 25, Registration Number [redacted] : This membership was created on October 10, 2016, with the email address [redacted] @charter.netMs [redacted] purchased a 3-month automatic renewing membership on this account on October 17, When Ms [redacted] purchased her month auto-renewing membership, she was specifically notified on the payment information page of the paid membership purchase process, prior to completing her purchase, that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit, debit card or [redacted] account would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the three-month membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with this account: [redacted] @charter.netThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the upper right top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her [redacted] account was charged $on January 17, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a pro-rated refund in the amount of $on January 27, Ms [redacted] should note this refund within her [redacted] account within the next to days depending on [redacted] ’s internal refund policyMs [redacted] ’s remaining Classmates membership has subsequently reverted to a free basic membership This information should successfully resolve Ms [redacted] 's complaintIf your office or Ms [redacted] has any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Case number: [redacted] Consumer: [redacted] We are in receipt of the Revdex.com complaint filed by Ms [redacted] I am unable to locate any membership matching the email and physical address Ms [redacted] supplied in her complaintIn order to remove Ms [redacted] ’s membership, I will need her to provide me with at least one of the following pieces of information: - The email address she used to register on the Classmates website, - The registration number associated to her Classmates account; or - Her maiden name, school affiliation and graduating class If Ms [redacted] is able to login to her Classmates account, she can use the following link to remove her free membership from the Classmates website: https://secure.classmates.com/auth/removemember Additionally, Classmates is unable to remove cookies from individual user’s computers or devicesMs [redacted] can find information on how to remove cookies from her devices by querying various search engines for this information based on her browser type (Chrome, Firefox, IE, etc.) I look forward to receiving Ms [redacted] ’s additional information Sincerely, Tara M [redacted] SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com