Classmates.Com

Complaint No [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] regarding his claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged his credit card without his permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr [redacted] of the Automatic Renewal Program Mr [redacted] purchased a 1-year auto-renewing paid membership on August 11, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr [redacted] was specifically notified that his membership fees were not refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change his preference at any timeMr [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the Classmates paid membership purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr [redacted] 's membership registration number, the amount Mr [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Mr [redacted] did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his credit card was charged $on August 11, and every year thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase It appears from the activity noted on Mr [redacted] ’s membership record that he has utilized the paid membership benefits since his renewal in August Specifically, Mr [redacted] has received a significant number of profile visits that he is able to view because he has a paid membership Per the Classmates Terms of Service, Classmates has a no refund policyAs such, we are unable to offer him a refund at this timePer a telephone conversation on May 11, 2016, a Member Care Representative changed Mr [redacted] ’s automatic renewal status to manual and his current paid membership will expire on August 11, Upon the expiration of his paid membership term, his membership will revert to a free, basic membershipIf he would like to remove himself from the Classmates website at that time, he can use the following link to delete his information from the website: https://secure.classmates.com/auth/removemember Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the RevDex.com Complaint filed by Mr. [redacted] in connection with his wife’s Classmates membership. Classmates provides clear disclosures within the paid membership process that fee-based memberships... will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. [redacted] of the Automatic Renewal Program. Ms. [redacted] purchased a 1-year auto-renewing paid membership on August 3, 2013. On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms. [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $39.00 for each renewal and that she could visit the “Account” portion of the website to change her automatic renewal status at any time. Ms. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms. [redacted] would have received a paid subscription confirmation email sent to the email address associated with her account. This email contained Ms. ***'s membership registration number, the amount Ms. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website. The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link. According to our records, Ms. [redacted] did not opt out of the automatic renewal program nor contact Classmates prior to her renewal date. Therefore, her membership was renewed for an additional term and her credit card was charged $39.00 on August 3, 2014 and every year thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase. In August 2015, a Classmates Member Care Representative changed Ms. ***’s membership from automatic renewal to manual per Ms. ***’s request. Ms. ***’s Classmates account has been a free basic membership since August 2016. This information has successfully resolved Mr. ***'s complaint. Should your office or Mr. and Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected]. Sincerely, Tara M [redacted] Sr. IP & Marketing Compliance Manager www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates, Inc(“Classmates”) automatically renewed his membership and charged his PayPal account without his permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr [redacted] of the Automatic Renewal Program Mr [redacted] purchased a month auto-renewing paid membership on November 12, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr [redacted] was specifically notified that his membership fees were non-refundable and that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his PayPal account would be charged US $(plus applicable taxes) for each renewal period, and that he could visit the “Account” portion of the website to change that at any timeMr [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the 3-month purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Mr [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr [redacted] 's membership registration number, the amount Mr [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Mr [redacted] did not opt out of the automatic renewal program and, as a result, his membership was renewed for an additional term and his PayPal account was charged US $(plus applicable taxes) on February 12, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr [redacted] 's in the amount of US $on February 21, Mr [redacted] should note this refund within his PayPal account within the next days depending on PayPal’s internal refund policiesMr [redacted] 's Classmates membership has reverted to a free, basic membershipHowever, if he would like to cancel his free membership he can use the following link to remove himself from the website: https://secure.classmates.com/auth/removemember This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Complaint: [redacted] I am rejecting this response because: fake emails sent to me to get me to join Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal ProgramMs [redacted] has purchased different paid memberships since with Classmates Her last paid membership was a 1-year auto-renewing membership purchased on December 24, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $plus applicable taxes for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkMs [redacted] was sent an email reminder on November 14, that her paid membership would renew in DecemberAccording to our records, Ms [redacted] did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $(plus applicable taxes) on December 24, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseShortly after her renewal, Ms [redacted] filed a chargeback complaint with her bank, which Classmates accepted on February 10, Her membership fee in the amount of $was returned to her accountSince that date, Ms [redacted] has been a free basic member of Classmates Additionally, Ms [redacted] ’s membership record indicates she has purchased three previous automatically renewing memberships with Classmates, all of which she manually placed in a manual renewing state: a 3-month automatically renewing membership on October 11, for $15.00, a 75% discounted 1-year renewing membership purchased on December 26, for $and a 50% discounted 3-month membership purchased on May 7, A copy of Ms [redacted] ’s membership record is attached for your review Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And I sincerely do thank their leadership for their assistance resolving this issue They cam thru Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program.Ms [redacted] purchased a 3-month auto-renewing membership on January 25, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the three month membership purchase page is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on April 25, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Contrary to Ms [redacted] ’s claims, she spoke to three different Member Care Representatives via the telephone on October 26, 2016, the last being a supervisor Despite the stated no-refund policy, one of the representatives she spoke to provided Ms [redacted] with a courtesy refund of her last membership fee A copy of Ms [redacted] ’s membership record is attached for your review Ms [redacted] should note the refund of $on her account within the next to days depending on her financial institution's billing cycleHer Classmates account was deleted on October 26, per her request This information should successfully resolve Ms [redacted] 's complaintIf your office or Ms [redacted] has any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint: [redacted] I am rejecting this response because: 1) The links that MsM [redacted] refers to on the classmates.com website do not work Period Obviously, I went through all of the required steps, and when I reached the "delete account" button after completing all the required steps, it does not respond Consumers should know this and Classmates.com should fix it Period 2) The instructions to cancel are, indeed, on the website--they just don't work Consumers should also know this 3) The response does not address the inability of a a victim of classmates.com unscrupulous pratices to change their information Consumers should also note this 4) My personal information is still on the website, which is unacceptable Classmates.com needs to purge the content and purge search results associated with same.Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal ProgramMs [redacted] purchased a month auto-renewing membership on May 5, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Ms [redacted] did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $on August 5, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseAccording to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund in the amount of $on August 14, Ms [redacted] should note this refund on her account within the next to days depending on her financial institution's billing cycleHer Classmates account has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removememberThis information should successfully resolve Ms [redacted] 's complaintIf your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Incwww.classmates.com

Complaint number: [redacted] Consumer name: [redacted] Registration No.: [redacted] We are in receipt of the Revdex.com complaint filed by Mr [redacted] regarding his email subscriptions from Classmates According to our records, Mr [redacted] registered on the Classmates website on January 25, During the course of his membership, Mr [redacted] has been a paid subscriber on several occasions but is now currently a free, basic Classmates member As such, Mr [redacted] still receives several email subscriptions related to his membership on the Classmates website In order to limit the amount of email he receives from Classmates, he should click on the “Email Preferences” link within the footer of a subscription-based emailThis will take him to a page on the Classmates website that will describe the types of email Classmates sends and which emails he would like to receive going forward He can also update his email preferences by logging into the “Account” section located in the upper right hand page of the Classmates website On Mr [redacted] behalf, I have gone ahead and removed him from all commercial and optional email subscriptions, however, per the Classmates Privacy Policy, which he agreed to upon registration on the Classmates website, he will still continue to receive customary business communications or other administrative emails regarding his Classmates account Mr [redacted] should note that it may take up to business days to process this change to his account I hope this information has successfully resolved MrMunemitsu's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @classmates.com Sincerely, [redacted] SrIP & Marketing Compliance Manager Classmates, Incwww.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do believe I am entitled to receive this refund, as I did not receive notification of a renewal as stated by the company I frequently get e-mails from them advising me of people who have remembered me on the website, and notices regarding yearbook purchases I also check my SPAM daily So if this e-mail was received, I would have seen it and not renewed....and certainly not on an automatic renewal basis....and not for years!I am happy that Classmates.com has agreed to partially refund the amount charged as a customer courtesy I have advised them that I would like my credit card information removed from their files and my information deleted from their websiteI sincerely wanted to resolve this amicably with the Classmates.com prior to my contacting the Revdex.com.I'd also like to thank the Revdex.com for looking into this matter for me Sincerely, [redacted] ***

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] regarding his claim that Classmates, Inc(“Classmates’) automatically renewed his membership and charged his credit card without his authorizationClassmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Mr [redacted] of the Automatic Renewal Program.Mr [redacted] purchased a year auto-renewing paid membership on May 25, On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr [redacted] was specifically notified that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his credit or debit card would be charged $for each renewal, and that he could visit the “Account” portion of the website to change that at any time Mr [redacted] was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) A copy of the standard year checkout cart is attached for your reviewThe "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”Shortly thereafter, Mr [redacted] would have received a paid subscription confirmation email sent to the email address associated with his accountThis email contained Mr [redacted] ’s membership registration number, the amount Mr [redacted] paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Mr [redacted] did not opt out of the automatic renewal program and his membership was renewed for an additional term and his credit card was charged $on May 25, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchaseIn July Mr [redacted] contested the membership renewal fee with his credit card company which subsequently ruled in Classmates favor As stated in the Classmates Terms of Service, Classmates has a no refund policy I have however; reinstated Mr [redacted] ’s paid membership privileges and removed him from the automatic renewal program His membership will revert to a free basic membership in May 2016.This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected],Tara M [redacted] SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without providing her prior notices Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased year auto-renewing paid membership on August 19, using the same email address she supplied in her complaintOn the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable, that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any timeMs [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Classmates - logging onto the Account portion of the Classmates Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] 's membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpageWhen a member clicks on “Account,” they will see an "Account & Billing" section listed on the pageOnce the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link An automatic renewal reminder was emailed to Ms [redacted] on July 10, indicating her membership would automatically renewed in August unless she changed her renewal statusAccording to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on August 19, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase.A copy of her membership record is attached for your review Per the Classmates Terms of Service, Classmates has a no refund policyAs such, we are unable to offer her a refund at this timeA Classmates Member Care Representative changed Ms [redacted] ’s status to manual renewal on September 25, and, unless she takes proactive steps to change her membership status, her paid membership benefits will lapse on August 19, and her membership will then revert to a free, basic Classmates membership Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAll I wanted was the paid membership cancelled and a refundI let it go last year when I was charged, even though I didn't visit the website onceI figured paying $39/per year for a subscription I don't use doesn't make sense I e-mailed them after I was rudely hung up on by customer serviceWe went back and forth about this, but I was finally able to reset my password and enter the payment part of the websiteI removed all of the credit cards, so we should not have an issue any longer.Sincerely, [redacted]

Complaint number: [redacted] Consumer name: [redacted] I have been unable to replicate Ms [redacted] ’s experience using IE 11; however, I have opened a ticket so that we can test the cancellation process in IE 10, the version Ms [redacted] indicated her computer was using when she was unable to complete the cancellation process via her computer Per Ms [redacted] ’s request, we have removed her membership and information from the Classmates.com websiteIf Ms [redacted] is still seeing her name appear on search engine results pages, it means that while Ms [redacted] ’s membership was active various search engines, such as Google, indexed the public pages of our website Unfortunately, we do not have the ability to remove this information from search engines’ results pages In order for this information to be removed, the search engines will need to re-index these webpages and update the information they have cached When and how often our webpages are re-indexed is beyond our control and is based on the individual search engines internal policies and algorithms Although Ms [redacted] ’s name may still appear in external search engine results for a short time, please note that clicking on it will no longer link to a profile or any information on Classmates regarding Ms [redacted] For further assistance with removing her name from an external search engine, Ms [redacted] should contact the search engine directly to find out when their data will be updated, and if the process can be expedited Sincerely, Tara M [redacted]

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Mr [redacted] According to our records, Mr [redacted] created his Classmates account on January 30, under the name “ [redacted] ” with the email address [redacted] On November 26, Mr [redacted] purchased a 2-year membership which lapsed in Mr [redacted] purchased a 1-year paid membership on April 5, which lapsed in Mr [redacted] purchased an additional 1-year membership on May 12, which subsequently lapsed in Mr [redacted] purchased his current 2-year membership on December 5, Mr [redacted] contacted the Classmates Member Care Department on or about December 8, and a representative confirmed his account was in a manual renewing state and provided him information regarding the no refund policy per the Terms of Service which Mr [redacted] agreed to upon the purchase of each of his memberships Since his December membership purchase, Mr [redacted] has used his membership to send and receive approximately Classmates Emails and has viewed his profile visitors list (also known as the Guestbook feature) upwards of times, both of these items are paid membership features Per the Terms of Service, Classmates has a no refund policy and since Mr [redacted] has utilized his paid membership benefits, I am unable to offer him a courtesy refundI can remove his membership from the website, however, he should note that this will result in the forfeiture of his remaining paid membership benefits and fees Otherwise, Mr [redacted] ’s paid membership will lapse and revert to a free membership on December 5, If Mr [redacted] would like his membership removed from the Classmates website, please have him confirm and acknowledge the forfeiture of his paid membership fees and benefits In the meantime, if Mr [redacted] or your office should have any questions or need additional information, please feel free to contact me at [email protected], Tara M [redacted] SrIP & Marketing Compliance Manager www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permission Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program Ms [redacted] purchased a year auto-renewing paid membership on June 5, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership fees were non-refundable and that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link According to our records, Ms [redacted] did not opt out of the automatic renewal program and, as a result, her membership was renewed for an additional term and her credit card was charged $on June 5, 2016, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseAdditionally, there is no record of Ms [redacted] contacting Classmates regarding her membership prior to June 30, either by phone or email According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, I have provided a pro-rated refund of Ms***'s membership in the amount of $on July 1, Ms [redacted] should note this refund on her account within the next depending on her financial institution’s billing cycleIn the meantime, Ms***’s Classmates membership has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember This information should successfully resolve Ms***'s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager Classmates, Inc www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] ***We are in receipt of the RevDex.com Complaint filed by Ms. [redacted] regarding her claim that Classmates, Inc. (“Classmates”) automatically renewed her membership and charged her credit card without her permission. Classmates... provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. [redacted] of the Automatic Renewal Program.Ms. [redacted] purchased a 2 year auto-renewing paid membership on September 5, 2013. On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms. [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current full price for each renewal, and that she could visit the “Account” portion of the website to change that at any time. Ms. [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, forthe same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.” Shortly thereafter, Ms. [redacted] would have received a paid subscription confirmation email sent to the email address associated with her account. This email contained Ms. ***'s membership registration number, the amount Ms. [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the website. The "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage. When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” link. Ms. [redacted] received an email renewal notification reminder on July 27, 2015 to the email address associated to her account reminding her that her membership would automatically in September. According to our records, Ms. [redacted] did not opt out of the automatic renewal program and her membership was renewed for an additional term and her credit card was charged $59.00 on September 5, 2015, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase. On September 16, 2015 Ms. [redacted] contacted the Classmates Member Care Department via chat. The Member Care Representative explained the automatic renewal program and the Classmates no refund policy. As stated above, per the Classmates Terms of Service, Classmates has a no refund policy. However, as a matter of customer courtesy, I have authorized a pro-rated refund to Ms. [redacted] in the amount of $58.03 on September 17, 2015. Ms. [redacted] should note this refund on her account within the next 30 to 60 days depending on her financial institution's billing cycle. Ms. ***’s membership has now converted to a free, basic membership. However, if she would like to cancel this membership she can use the following link to remove herself from the website: https://secure.classmates.com/auth/removemember. I hope this information has successfully resolved Ms. ***'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected]. Sincerely, Tara M [redacted] Sr. IP & Marketing Compliance Manager Classmates, Inc. www.classmates.com

Complaint number: [redacted] Consumer name: [redacted] ***We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Classmates, Inc(“Classmates”) automatically renewed her membership and charged her credit card without her permissionClassmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Classmates notified Ms [redacted] of the Automatic Renewal Program.Ms [redacted] purchased a year auto-renewing paid membership on September November 3, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was specifically notified that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged the then-current price for each renewal, and that she could visit the “Account” portion of the website to change that at any time Ms [redacted] was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)The "Automatic Renewal Program" section located under the "Paid Services" portion of the Terms of Service states: "Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual"Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change.”Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms***'s membership registration number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel by visiting the “Account” portion of the websiteThe "Account" section is accessible from nearly every page of the Classmates website and is located in the top portion of the webpage When a member clicks on “Account,” they will see an "Account & Billing" section listed on the page Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as “Automatic.” If they wish to switch to manual renewal, they simply have to click on the “Turn off automatic renewal” linkAccording to our records, Ms [redacted] did not opt out of the automatic renewal program so her membership was renewed for an additional term and her credit card was charged $59.00US on November 3, 2013, and every two years thereafter, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase.According to the Classmates Terms of Service, Classmates has a no refund policyHowever, as a matter of customer courtesy, we have refunded Ms***'s membership in the amount of $59.00US on December 9, Ms [redacted] should note this refund on her account within the next to days depending on her financial institution's billing cycleMs***’s Classmates membership has reverted to a free, basic membershipHowever, if she would like to cancel her free membership she can use the following link to remove herself from the Classmates website: https://secure.classmates.com/auth/removememberI hope this information has successfully resolved Ms***'s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected],Tara M [redacted] SrIP & Marketing Compliance ManagerClassmates, Incwww.classmates.com