Certegy

Placed a code on my personal check to Lowe's in the amount of $40.18, but allowed a check to go through for $ The money was in the account in addition to Overdraft protectionThis is embarrassing and a wreckless practice

I do not have access to debit card due to fraudulent useI have relied on checksMy checks have been denied in two hometown stores - no reason
I am frustrated because although there is money in my accounts and plenty of it- my checks are being denied and I have no way of contesting that decision The number for Certegy does not have an option to speak to a human, It's not clear where the reported information is coming from and in this case the bank has already fixed the issues
On two occasions I have taken for kids under to the grocery store and had to walk out after being embarrassed by a declined check at the register I repeat there is ample money in the account and any negative activity has been reversed as a part of the fraudulent use The most recent incident happened on July around 1pm at Doller General in Portland TN

Certegy is a disrespectful company I have been hung up on times and denied the option to speak to managementI was informed that they don't have managementI feel I was discriminated against they said there is nothing they can do for me and was denied any helpthe people was very rude and I was talked down to they are mad because they found out that I make a lot more money then they doI was also told there wasn't any way to resolve this issue but they have a customer support, I feel I was discriminated against for trying to resolve an issue of cashing a payroll check
Product_Or_Service: check cashing denied
Order_Number: certegy approval - d
Account_Number: *** *** check cashi

When paying for my purchases at *** my check was declined times I called the phone number of Certegy to find out what was going on as I don't often write checks and I have had no checks not honored with my bank at all They refuse to tell me why they declined my checkThey give very generic statements such as it could be the check number, the amount of the check or transaction historyMy check sequences are high, my check was not for a great amount, funds were more than sufficient in my account but I don't write a lot of checks They asked for my bank information (which I gave)and my ss# (this I will not provide over the phone)They simply refused to give any information as to why they declined After researching this company I have found this is often happening with no explanations to the customersThey seem more interested in gathering a customers personal information while still withholding explanations
This caused me extreme embarrassment when trying to pa

I am on able to cash a check of payroll or any other kind to support my living conditions I've tried to contact them many times but they never returned any calls

Certegy denied my payroll check
On 2-11-I went to cash my payroll check at *** and Certegy denied itThis is a payroll check from *** a major national corporationI provided my ID and social security numberThere was no reason for thisI called them to resolve the issue and gave up after minutes on hold

Today I attempted to write a check at Kroger which I have done several times before and it was declinedKroger gave me a piece of paper with a website and phone number on it which was (X-XXX-XXX-XXXX)The website could not even find my transaction and neither could the phone automated systemThe first person I spoke to couldn't find anything on me in their systemThe second person gave me a typical quote of the factors they use but could not tell me why my check was declined when I had wrote so many beforeI asked for a manager who also gave me the same run around and quoted generic words which they probably read off a piece of paperI have had my account for years and again have wrote checks at this same store since I moved into the area
Order_Number: Check xxxx

On March I attempted to pay for material needed at the Terre Haute Indiana *** store by checkThe amount of the check was $A recommendation to reject the check as payment was made by Certegy Check Services of Tampa FloridaThe material was paid for in another manner*** in not the issue
I was given a toll free number to contact Certegy Check Services for an understanding of their recommendation to rejectI also received a printed document with a cause code includedCause code stated "Although there is no unpaid check information on file, Certegy did not have sufficient information available to approve the transaction, or this transaction was outside of pre-established guidelines."
I called Certegy to discuss and was told that a "model" made a determination to reject based on my writing few checksThey knew I paid most transactions electronicallyI asked for a correction path, as this was very embarrassingThere is no correction path recommendationI asked how

On 12/2018, I submitted a personal check to Dollar General Store on Powder Springs Road for $12+ for items purchasedThe check appeared to go through and I left the store Several days later I attempted to cash a personal check at the Publix store on Powder Springs Road and it was denied by Certegy I called them and the staff person said it was because the routing number on my check did not match the routing number read by the scanning machine at Dollar General I told here that I had overdraft protection at my banking facility, which is Excel Federal Credit Union , and that I never bounced checksI asked her how to fix this because I need to write checks for medications, groceries,etcand any business that is contracted with Certegy would not honor my checks She said that she could not resolve the problem until the check was paid, even though the error was not mine but Dollar General's She said I should call the collection agencyI contacted Dollar General and they sai

This company is running a person's credit to cash a check from their employerThey are NOT getting authorization before doing so either
On Saturday July 17th, I went to *** to cash my work checkThe boy at the counter asked for my social security number and I typed it into the screen at the registerIt was a white screen with only a box in the middle and above it said "SS#" once he ran the check through it printed a reciept that says "we cannot cash this check, Our decision was based on information provided by Certegy Check Services IncThe Fair Credit Reporting Act gives you the right to know what is in your check transactions file at CertegyYou have the right to a free copy of your file certegy if you request it within daysIf you find the information in the file is inaccurate, you have a right dispute it with certegyYou can contact Certegy check services at 866-278-5478, or P.OBox 30046, Tampa FL 33630-3046." I called the number and the automated machine sa

Certegy will not research a dispute into an alleged debt without collecting personally identifiable information not connected to the dispute
I received a call on March from "Complete Payment Recovery," which I believe to be an operating unit of CertegyThe caller asserted that I owed their client, Godaddy.com, for a returned ACH draft
I told the caller I would research the question with Godaddy.com before paying them, as I had heard nothing from Godaddy.com about any alleged debt
I phoned Godaddy.com and they confirmed that I did not owe them any moneyThe very first suggestion made by the Godaddy.com rep was that I had been contacted by a telemarketing fraud using their name to collect a fraudulent sum
I called Complete Payment Recovery once againWhen I told them exactly what their client had told me, the representative became defensive and combative, saying that if I was going to accuse her company of a crime she would not help me
I later discerned that Cert

Certegy has been involved with determining if other companies should cash my check, and have Denied me when attempting to cash a federal tax refund checkUpon calling them to determine what the issue is they say they can not provide an answer as to why exactlyI asked what can be done to resolve this, or fix my standing with them, and their response is "there is nothing you can do to change this"So a 3rd party company is in charge of determining if someones check should be cashed or not, but they are unable to assist in explaining why it was declined, or how to fix any issuesThis is just not right in any way shape or formAfter careful review and searching for ways to resolve the issue, I have found that this a very big problem for many peopleI understand the main point, to protect companies from fraud, however, Certegy should be required to provide detailed answers as to why a check is declined, and also provide solutions for customers to clear themselves from the decline l

On 06/07/I tried to write a check at *** for $247, Certegy declined my checkAfter trying the check two times, I was forced to use a credit cardAfter seven attempts to reach this companyI was able to reach a REAL personWhen a asked why they declined the check, the man said he could not tell me whyIt was based their protocol between Centegy and Lowe'sLowe's says it is Centegy doing itThere was not reason to DECLINE the checkThere is moneyJust because I DON'T write check to business often is no reason to DECLINE a check
Product_Or_Service: Customer Service

Erroneous check declining policy and their unwillingness and refusal to resolve the issue They linked substantial checks to our personal account, of which were insufficient funds checks These checks were dated back to November Subsequently, additional checks of the remaining NSF checks have been cleared
None of the checks as shown on their original listing were cleared against our account as alleged by Certegy It is obvious that it is someone else's account, not ours!

Check denied - Code at Big Lots Store - ***
I made a purchase at the Big Lots store in *** on March 4, in the amount of $ I decided to write a check rather than use a credit card - wrote the check for the exact amount $with check *** drawn on my local *** in *** The clerk ran my check and the check was denied - she tried times I called your company to ask for an explanation and did not receive an explanation - only that my check did not meet your guidelines I went through an embarrassing and humiliating process for a $purchase and in the end, was still denied I have an good credit score, I have a LONG history with this bank, I had more than sufficient funds, and I also have overdraft protection on this account I also have a valid drivers license that matched the information on my check I also had other forms of identification including major credit cards I also work jobs

saying my checks are not to be cashed by stores and will not let me find out why
Tried to purchase from stores I have bought from in the past and they refused my checks while people are standing in line waitingThere phone service wont even let you talk to anyone.This happened at *** and ***Twice I have bought from *** with checks over a thousand dollars

Certegy uses a voice prompt automated customer service system On three different calls, it's never worked properly for me In one instance, I provided all the information regarding a check (that had initially been returned NSF and then cleared upon representation to the bank) and then when the human being came on the call, they asked for all the exact same information as the automated system In two other instances the experience was even worse I could understand the need for verification, but they can verify by asking for a birth date or the last four digits of social and not waste my time with so much repetition More importantly, their program is terrible, I write literally hundreds of checks over a period of three years to the merchant, and there is one that gets returned and then actually clears my account as I tried to explain three times and they still won't approve checks until I wait for them to send me a dispute form (no overnight option to fedex it, no email form, no

Certegy posted a collection on my credit report, the transaction in question was a mistake electronic charge from another company
Certegy posted a collection on my credit report for $for a GoDaddy returned check which arose from GoDaddy electronically billing the wrong checking accountI had on file, and the one they chose as default had insufficient funds (actually I believe it was a closed account) Neither GoDaddy or Certegy reported any money was due but Certegy proceeded to put a claim on my credit report ANYWAYIf Certegy paid GoDaddy $for charging the wrong account, then they should have sent me a bill to payBut they didn'tI have since paid this bill through a law office, and they agreed to removed the collection from my report but still haven'tIt shouldn't have been there in the first place

I have provided proof from my bank the my account with *** was paid, they still say it was not
I paid via automatic ACH on Dec $to *** On Jan 5, Certegy sent my information to collections for non-payment I was never notified via mail, email, or phone call; I found out when I tried to buy my daughter's medicine at one of their 'stores' in April, I have been trying to resolve this issue ever since
Certegy claims that I didn't pay, yet *** (when I call) & my bank say I did But Certegy claims THEIR contact says I haven't
My "Claim Number" with Certegy is ***
My Cr with *** is ***
Everything with Certegy is based on License, #***

Turned over to collections for a reported bad checkCheck was not returnedReported by Certegy as bad debt and cannot write checks to merchants
I have submitted proof to them that it was not a bad debtThey said the process will take 30days before I can write checks againI did not do anything wrong