Capital One Financial Corporation

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Thanks for all of your help!  I know I can always rely on the Revdex.com!
Regards,
[redacted]

Dear [redacted], I’m reaching out to you about your concerns submitted to the Revdex.com (Revdex.com) to reopen your account and increase your credit limit Thank you for allowing...

me to address your concerns. Our goal is to provide the highest level of quality service to all of our customers. We’re sorry to hear that the service you received did not meet your expectations. After conducting a review of your account, we made the decision to suspend and close your account on November 30, 2016. We appreciate the additional information you’ve provided; however, after further review, I can confirm that our decision will not be reversed. Please be assured that the decision to suspend and close your account was based on business concerns that did not relate to your credit worthiness. We apologize for any frustration this action may cause. If you have any questions regarding our account closing authority, please refer to your Customer Agreement, a copy of which is enclosed. I’ve also enclosed a copy of the letter we previously sent you. Capital One complies with all applicable state and federal regulations. You also requested how our decision will be reported to the [redacted] [redacted] like [redacted] and [redacted]. Our records show that the account was reported as closed by grantor. If you have any questions about how this may affect your credit file, please contact the agencies directly. [redacted]
[redacted] 
[redacted] 
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[redacted] © 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.If you have questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 9 a.m.-6 p.m. ET. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely,Judith R[redacted], on behalf of Capital One EnclosuresCc: Revdex.com

I do not accept this. We were told by the customer service rep that the payment agreement would stop any repossession as long as we kept our side of the agreement. They are the ones that cancelled...

the agreement and took the car.  This should of never happened and they need to admit to it and make it right.  Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] 
I absolutely do not accept the offer made by the business to resolve this complaint. This complaint hasn't been resolved as you read their statement  hasn't even had an offer on their behalf to the consumer. They haven't even stated a legitamate reason for their decision making process to you or the consumer. They haven't even taken any consideration that I previously had an account with their company years ago and did very well in paying off their credit card in the late 1990's before I payed and close this account. Then, Capital One hasn't even stated how much longer are they going to keep those negatives on my credit report. Capital One has some ridiculous policy which is "They don't remove negatives" at least give the consumer a break especially if they did finally payed off and closed both accounts years ago.  What kind of business is this, nothing sounds right at all.
 
Sincerely,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]The customer got in contact with Revdex.com and said that these calls have stopped.

Dear [redacted] We are responding to your correspondence received by the Revdex.com and our conversation on January 4, 2017, regarding your secured deposit. Our goal...

is to provide the highest level of quality service to all of our customers. We’re sorry to hear that the service you received did not meet your expectations. Application ending in On October 8, 2015, you submitted an online application for a secured card that required a secured deposit in the amount of $[redacted]. Our record shows a secured deposit of $[redacted] was received. Because the full amount required was not received, the application was declined. On January 11, 2016, your secured deposit of $[redacted] was refunded and a check was mailed to you. On December 9, 2016, December 17, 2016, and December 28, 2016, you contacted our Application Department advising that you had not received the secured deposit refund of $[redacted]. On January 6, 2017, we sent the refund for the security deposit to the address above. Please allow 7-10 days to receive the check by mail. We were unable to locate any record of being notified that you did not receive the refund check prior to your call with us on December 9, 2016. Application ending in On October 12, 2016, you submitted a new application for a secured card that also required a secured deposit in the amount $[redacted]. Unfortunately, we are not able to transfer a secured deposit from one application to another application. A secured deposit is required on each application that is submitted. On October 12, 2016, a letter (copy enclosed) was sent to you informing you the secured deposit was due by December 31, 2016. Because this date has passed, the application has expired and we are unable to accept a deposit for it. © 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.If you have questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 7 a.m.-3:15 p.m. PT. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely,Patricia M[redacted], on behalf of Capital One Enclosure cc: Revdex.com

The issue has been resolved.  Thank you very much in...

your immediate response to this matter.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has provided a...

work around technical solution that has resolved the technical issue from my end. I would like to add that at all times every representative I have spoken too has been incredibly friendly and helpful within their own scope of responsibility. To that I can't fault. It's a shame that follow up from numerous communications however was not forthcoming (when I was advised it would be) with out me having to file the initial complaint with the Revdex.com. Albeit it an unreasonable time frame for a resolution, it is a resolution none the less, so thank you! Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you very much!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
I already realize the rules governing credit reporting, I have worked vigorously for the past two years to get my credit score where it is now. I also realize that if Capitol One sends me an offer in the mail and it states that it is an offer, then I take that as they have already looked at my credit report...soft inquiry, and then made the decision to send me a prequalified offer.  I Certainly do not want to do business with Capitol One after this incident.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Capital one was supposed to manually review my request for a reasonable credit line increase but never followed up on they gave me an insulting 200 dollar increase on the one card. Im tired of having low limits on my car it affects my credit when I charge a few hundred dollars a month but by doing this because my limits are so low it jumps my utilization beyond 30 percent. They never contacted me or sent me any letter for there reasoning behind this minisucle limit increase I have made my payments on time and more than the minimum amount. If capital one does not increase the limits on my card I will pursue this matter either through a state agency or through a legal process. I want to use my quick silver car for the rewards but its hard to when the limit was so low capital one needs to respond to this complaint and if they do need to speak to me it needs to be don't via email only Modification/discontinuance of an advertised claimselectDesired Outcome: I wat to have credit limits of $1000.00 on each card

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
As usual, Capital One 360 has continued to find other ways to waste everyone's time than to solve the problem. In this instance, the decided to close my accounts instead of solving the problem. As to their statement of me using "Abusive behavior", I would like to remind them that they earned whatever response they got from me as a result of their Abusive behavior. As it turns out, I wasn't kidding, or lying, when I told them I would not tolerate bullying, harassment, or other negative forms of behavior.They are correct in saying they are not allowed to contact me directly outside of legally required communications without my consent. As a result of their poor actions, choice, and decisions, I have been forced to hire an attorney to handle the few remaining open issues that Capital One 360 created, and refuse to resolve in a mature manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.No help was given several people misrepresented Capital One... Furthermore if you guys can't do anything in regards to fees please remove the late payment history from my credit as, I as told this by Nicole from Executive office and another Capital one employee promised when I was credit late fees.
Regards,
[redacted]

Good Morning,
I am gonna keep it short and to the point . I made arraignments with capital one with a vary large sum of money payment and told my card would be reinstated and called to let them know the date I made arraignments for couldn't be met BUT I could still make the payment 5 days later yes 5 days later NOT 5 months LATER, was told I had a 5 day grace period and it would be fine. SO I make the payment on the 10th as I said I would called to ask why the restriction was still there , just to basically be informed senior manger Brittney out of the Virginia office denied the restriction and I would have to wait for another offer From capital one to see if I could get my card back.So with this being said I explained everything to the rep Danette who was very understanding and compassionate to the situation and tried all that she could do to help, so thank you Danette as a rep for Capital one you should be appreciated . As for the manager who wouldn't even consider it and im sure capital one much rather keep a customer to pay there bills than NOT, so if any one from capital one reads there and reaches out I would love to take care of my bill and be treated like valued customer as was I wasn't treated by BRITTNEY from Virginia. Thank you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.1.  Just because they claim not to be able to find the offer, does not mean it was not offered.  Capital I did not keep their initial promise to the upgrade.  Instead, they kept me on a service that charges an annual fee without advising otherwise.2.  Now they've created a new complaint, Capital I [redacted] did not provide a definitive answer when asked, how long will capital I retain my personal info on a closed account?'  The answer provided was not just unacceptable, but a direct violation of my constitutional rights and my consumer protection rights.  It seems Cap I is not providing proper training to their staff regarding regulations & consumer protection.  
Regards,
[redacted]

Re: Account ending in [redacted] Capital One Case: [redacted] Revdex.com No: [redacted] Dear [redacted], This letter is a follow up to our phone conversation on February 10, 2015. I am taking this opportunity to apologize for the...

interaction you experienced when you contacted us to make a payment. I want to assure you that we are committed to providing superior quality service to all of our customers. I regret this was not the case with your concern. As an established leader in the credit card industry, we take our commitment to servicing your credit needs seriously and make every effort to honor that commitment. Please know that your feedback was instrumental in helping us to identify an opportunity to strengthen our position on delivery of service. You explained to me that the $250.00 payment, which you state was not authorized, was returned to your bank account later on the same day that it had been made. We appreciate any occasion to interact with our customers and look forward to maintaining a positive and successful relationship. Thank you for your attention and if I may be of further service, please contact me at [redacted]. I can be reached Monday through Friday, from 8 a.m. to 4 p.m. ET. Sincerely,[redacted], on behalf of Capital One

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10831230, and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't not agree with capital ones assesment of there explanation ! I never signed up for this plan!! I also was only inquiring what this was and since I had it why I had not known about it and if so if I was elgible to use it. I appreciate the gesture but I didn't call for a refund I called because this is affecting my credit and if they refunded regardless of what they say they are admitting fault I will only be happy if this is deleted off my credit other than that this is not satisfactory and the credit is great but this needs to be removed or we will continue to have complaints filed.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
This is not enough I am furious with your service I explained on numerous times that an old employee of my gained access to my account no way for me to call chase if that was an old employee that I no longer have contact with account I also tried on numerous times to pay account off and your representatives refused to except my payments at this point balance has to be written off or I will have to seek legal action. Because this is preposterous!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]