Brown Paper Tickets Reviews (%countItem)
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Brown Paper Tickets Rating
Address: 220 Nickerson St, Seattle, Washington, United States, 98109-1622
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I purchased tickets for *** show through thos company. The event was scheduled for September 29, 2018. The arena where the event was scheduled for didn't even know a show was scheduled. I have attempted to contact this company multiple times. They deny any responsibility for the sale of tickets, yet I purchased them through their website. They've promoted fraud by deception and refuse to assist in receiving a refund. They claim the event was rescheduled for May 23,2019, but it was never rescheduled. I am out of $84.77 and Brown Bag tickets refuses to refund the money I spent on their website. They exceeded the time limit for filling a complaint with the credit card company.
Through ***, a festival called Festival of Pupusas was advertised for 11/10/18. On 10/11, I was notified by email that the event was cancelled and that customers should contact *** to obtain a refund. I contacted *** and they noted that they never received any funds for this event. I went on to contact Brown paper tickets, who processed my ticket purchase, and they said they have no knowledge of where the funds are and proceeded to hang up on me. My tickets were $10 each and I bought 2. I think this was a fraudulent event and players such as Brown Paper Tickets and the promoters via www.festivalofpupusas.com are scamming hundreds of people. Brown paper Tickets is a US company so they should be held accountable for who they conduct business with and not simply hang up on customers' calls.
We understand the ticket purchaser's frustration with this event. The Festival of Papusa event was indeed fraudulent, however the tickets were not purchased through Brown Paper Tickets, therefore we cannot provide a refund.
The fraudster set up an account with *** to process ticket sales for a fake event - Festival of Papusas. Then, the fraudster created an account with Brown Paper Tickets and listed the event as a free event and entered the ticket buyers' email addresses in our system. The Brown Paper Tickets system then generated a registration email, clearly showing there was a zero funds processed through Brown Paper Tickets, which was sent to ticket buyers. Brown Paper Tickets has been working with law enforcement on this event, since Brown Paper Tickets was used as a "legitimizer" for this fraudulent event. The complainant can review their credit card statement and they will see the purchase was processed through *** (who has not been cooperative). We strongly suggest the ticket buyer file a chargeback with their credit card issuer.
I purchased four tickets for an event on 9/12/17; the event organizer is using Brown Paper Tickets as the ticket broker. BPT's website directs consumers to contact BPT is their mailed tickets are not received within 5 business days. When I called on 9/28 and spoke with Philip/cust svc rep, he stated that they thought the tickets were mailed via USPS first class on 9/13, but did not know from where and felt that 4 weeks was normal turn around time for USPS first class. I requested to have the supposedly-mailed tickets voided and be permitted to print at home instead (as I doubt highly that they were mailed). I was told that company policy is to have me call back a second time 28 days after purchase OR day before event, whichever is later, and they MAY allow me to have the tickets delivered as "print at home" at that time. Not WILL allow, MAY allow. The opportunity cost to me of having BPT hold over $100 worth of tickets for a sold out event...in the hope that I MIGHT be able to actually have the tickets in the end, is unacceptable.
Brown Paper Tickets is a third-party ticketing platform offering support to Event Organizers and Event Attendees. Brown Paper Tickets is not involved in the organization or onsite management of the events on sale on our website.
Our records indicate that the customer purchased tickets through the Brown Paper Tickets website on September 12, 2017. The tickets were mailed to the address indicated at the time of purchase on September 13, 2017, via USPS First Class mail. Unfortunately, the tickets were not received in a timely manner and the customer initiated contact with our support department to resolve the issue.
In the interest of admissions integrity, Brown Paper Tickets maintains a policy against re-issuing physically mailed tickets that are lost or damaged in the mail. Brown Paper Tickets encourages customers to contact the support team when expected tickets have not arrived so that our staff can confirm the mailing address and determine whether the tickets have been returned to us. If the tickets are not returned, we work with the customer and the event organizer to determine the best alternative to ensure the customer's admission to the event. Generally, customers with missing tickets are placed on a “will call” list for in-person check-in at the event.
We appreciate the customer's feedback that there was not enough information regarding this policy presented at the time of purchase. We apologize for any frustration the lack of clarity caused and will work to improve the information on the website to prevent similar issues for future customers. In the meantime, Brown Paper Tickets staff contacted the organizer of the event on the customer's behalf and received authorization to issue plain-paper/printable tickets in this case. The tickets were adjusted on October 2nd and the customer should have received an email with the updated ticket information. We hope that this resolves the current issue and look forward to making additional changes to our website for future clarity.
I purchased two tickets (on September 28, 2016; $59.94 total charge) for a concert (on November 17, 2016). On October 13, 2016 I received an e-mail from BPT that the show was canceled and I would receive a refund within 60 days. I never got any further message or response from them although I've contacted them by e-mail three times [on 3/26/2017, 5/13/2017 and 6/11/2017 (I responded to the cancellation/refund e-mail they sent me)]...still no refund.
P { margin-bottom: 0.08in; }A:link { } Brown Paper Tickets is a third-party ticketing platform offering support to Event Organizers and Event Attendees. Brown Paper Tickets is not involved in the organization or onsite management of the events on sale on our website.
Our records confirm that the customer purchased tickets on September 28, 2016 through the Brown Paper Tickets website. While Brown Paper Tickets provided the platform to purchase tickets, payment was made directly to the Event Organizer's PayPal account and Brown Paper Tickets did not have access to the funds from the transaction. Any refund would have to be initiated by the Event Organizer. The customer should have seen the Event Organizer's business name on their PayPal account summary or credit card statement to confirm the transaction (mountainhome family automotive llc, as indicated in the order confirmation notes. Screenshot attached).
On October 13, the Event Organizer sent a notification to attendees that the performance had been cancelled and that refunds could be expected within 60 days (as initiated by the Event Organizer). We encourage the customer to review their PayPal or credit card statement again to confirm whether or not a refund has been issued from mountainhome family automotive llc. If the customer still does not see the credit/refund, we recommend that they contact the Event Organizer directly to request assistance at ***@yahoo.com. In the interest of facilitating a swift resolution, we will also contact the Event Organizer on the customer's behalf to request confirmation of the status of the customer's refund but we still recommend that the customer attempt to reach the Event Organizer directly.
The customer also indicated that they had attempted to contact Brown Paper Tickets via email on several occasions for assistance with the refund but received no response. We take great pride in our swift attention to customer inquiries and are disappointed that there may have been a gap in communication. However, we are unable to find any record of emails from the customer in our email support system. The notification system used for the cancellation notice is a one-way messaging system which unfortunately does not support replies. If the customer replied directly to the notification message they received regarding the event, it was not delivered to the Brown Paper Tickets support team and thus has not received a response. We sincerely apologize for this oversight and will work to improve the visibility of appropriate contact information in the event notification messages in the future to prevent further gaps in communication and delays in issue resolution.
We hope that this information helps the customer move forward and achieve a positive resolution to their inquiry. If they require any further assistance with this matter, our support team can be reached 24 hours a 800-838-3006 x 1 or [email protected].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
BPT:
Thank you for the detailed reply.
I checked all of my paper (credit card) and electronic (PayPal) records and I have no record of any refund from "mountainhome family automotive llc" (although the original payment appears on both).
I did reply (three times) to the cancellation notice e-mail (although I now notice that the address is prefaced by "noreply"). Maybe an automated reply, or error message, would have helped me identify this easier/faster? Anyway, I accept/understand that is the reason why BPT did not reply to me.
Thank again, for your clear and considerate reply. However, I must admit that I'm a little concerned about ever getting a refund since the reason given for the cancellation was "unstable club owner"!